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HNN Associates Selects Contact At Once! To Provide Apartment Chat

Fulfills consumer demand for real-time communications and enhances website conversions

Contact At Once!, the leading provider of apartment chat software, today announced that HNN Associates, a multifamily property management company located in Bellevue, WA has selected Contact At Once! to power online chat  across all of their consumer-facing websites.  The new chat functionality offers prospective residents a direct, real-time connection to HNN’s leasing team, while also affording current residents the ability to communicate with property staff to address maintenance needs and operational questions.

“We were seeking an opportunity to interact and connect with more prospects than we had been via phone calls and email exchanges,” said HNN Associates Owner and Managing Partner, Philip Nored.  “After careful consideration, we selected Contact At Once! to provide multifamily chat because it allows both our residents and our prospects the opportunity to communicate with us in real-time.  With so many of our future and current residents unable to communicate via phone during working hours, Contact At Once! offered a compelling way for them to reach out to us and to have their questions answered discreetly and in a detailed, personalized manner.”

ContactAtOnce! is the multifamily industry leader in apartment chat software, moving prospective renters into live conversations with leasing agents.  Multifamily housing communities (apartments) typically see a 25% or higher increase in responses to their property listings by adding live chat to their properties websites, Facebook pages and Craigslist postings.  This results in more opportunities for leasing professionals to influence rental decisions, to build rapport and book more leasing appointments.

“Chat itself may not be a new technology, which is actually part of its appeal,” notes Ed Javier, Contact At Once! Vice President of Sales, Real Estate Solutions.  “Consumers understand chat, and feel a level of comfort and control by communicating via chat.  In a recent study we conducted of property management companies that leverage multifamily chat, approximately one-third of leases originate as website chats.  Apartment chat allows the leasing team to be available at night or at other times when the leasing office might be closed, which benefits both the properties in question as well as the prospective renter.”

Apartment chat is definitely cool,” enthuses HNN’s Nored.  “Our commission-based leasing team members are able and willing to chat with prospects during evening hours and that greatly expands their income potential.  Equally important, we’ve found that Contact At Once! chat is helping with our resident retention efforts.  Our current residents like being able to chat with us to address concerns, to reserve a clubhouse and get a response in real-time.  The roll-out of apartment chat has been well received by all.

Contact At Once! helps to further personalize the online research experience by allowing site visitors to easily engage with apartment communities. Visitors are welcomed by a presence-aware chat greeting when a leasing agent is online and available to answer their questions.  When an online visitor clicks on a chat button, a window opens to display the name and photo of the leasing agent who is responding to the chat request.

ABOUT CONTACT AT ONCE!
Contact At Once! is the leading multifamily, apartment rental chat software provider and operator of the apartment industry’s only multifamily chat network. The chat network consists of hundreds of apartment rental communities, as well as major listing services like Apartments.com and ApartmentFinder.com.  Adding Contact At Once! apartment chat software to a website typically increases a lead to rental conversations by at least 25%. Named to the Inc. 500 as one of America’s fastest growing businesses in August of 2011, Contact At Once! is headquartered in Atlanta, Georgia. For further information about the company’s solutions for the multifamily apartment rental vertical, please go to www.apartmentchat.com.

ABOUT HNN ASSOCIATES
Based in Bellevue, WA, HNN Associates manages real estate assets according to the specified investment goals of our investors.  We maximize cash flow for our investors through processes that balance short-term return on investment with long-term housing preservation and value enhancement. We nurture a reputation of excellence in our housing communities, in our operations, and within ourselves. We promote healthy communication, productive teamwork, integrity and professionalism.  To learn more, please visit http://www.hnnassociates.com.

Contact At Once! Named a TAG Top 40 Innovative Technology Company

Top 40 Companies to be Honored for Innovation and Contributions to Georgia’s Technology Community

The Technology Association of Georgia (TAG), the state’s leading association dedicated to the promotion and economic advancement of Georgia’s technology industry, today announced Contact At Once! as one of its Top 40 Innovative Technology Companies in Georgia. TAG will recognize this prestigious group at the 2012 Georgia Technology Summit (GTS) on March 28, 2012, at the Cobb Galleria Centre.

TAG’S Top 40 Awards recognize Georgia-based companies for their degree of innovation, the scope and financial impact of their innovations and effect of such innovation in promoting Georgia’s technology industry throughout the U.S. and globally.

“The Top 40 companies are shining examples of what makes Georgia a hotbed for innovation in technology,” said Tino Mantella, president & CEO of TAG. “Georgia is home to more than 13,000 technology companies, so we applaud the 2012 Top 40 finalists for standing out as leaders in innovation and in Georgia’s technology community. These are the types of companies that will help Georgia become recognized as one of the top states in the nation for technology.”

“This year we had a 30% increase in the number of applications over the past few years. We were very impressed by the quality and breadth of technology companies that applied,” said Dennis Zakas, a partner and founder of Zakas & Leonard, LLP, Chair of Group Office Buys, LLC, and chairperson of the Top 40 Selection Committee. “It was very difficult to choose the Top 40 because of the large number of deserving companies. We expect great things from our winners.”

Since its founding in 2005, Contact At Once! has operated industry-specific merchant networks built around its proprietary SaaS (Software as a Service) website chat software and was the first to make it possible for vertical search websites to embed chat in online ads. Contact At Once! website chat typically increases the number of online shoppers that initiate contact by 25%. The company’s latest innovation, the basis for their second selection to the Top 40, is a new product called Mobile Text Connect that layers SMS text messaging on top of the existing industry-specific merchant networks, making it simple for consumers to connect with merchants by texting from their Smartphones while providing merchants with the tools and infrastructure to manage those communications.

2011 was a remarkable year for Contact At Once!, and in 2012 we look to build on our success based on new innovations such as Mobile Text Connect,” notes John Hanger, CEO and Cofounder of Contact At Once! “We’ve experienced tremendous market adoption with our automotive chat solutions, and we have replicated the model in the multifamily, apartment rental space. Being named as one of the Top 40 Innovative Technology Companies in Georgia is a testament to the great work being done by all of our team members on behalf of our customers.

For more information about the Top 40 awards and the Georgia Technology Summit, visit http://www.tagonline.org/georgia-technology-summit.php . Follow the conversation on Twitter through #GTS2012.

ABOUT THE TECHNOLOGY ASSOCIATION OF GEORGIA (TAG)
The Technology Association of Georgia (TAG) is the leading technology industry association in the state, serving more than 15,000 members and hosting over 200 events each year. TAG serves as an umbrella organization for 30 industry societies, each of which provides rich content for TAG constituents. TAG’s mission is to educate, promote, influence and unite Georgia’s technology community to foster an innovative and connected marketplace that stimulates and enhances a tech-based economy. The association provides members with access to networking and educational programs; recognizes and promotes Georgia’s technology leaders and companies; and advocates for legislative action that enhances the state’s economic climate for technology. Additionally, the TAG Education Collaborative (TAG’s charitable arm) focuses on helping science, technology, engineering and math (STEM) education initiatives thrive. For more information visit the TAG website at www.tagonline.org or TAG’s community website at www.TAGthink.com. To learn about the TAG-Ed Collaborative visit http://www.tagedonline.org/.

ABOUT CONTACT AT ONCE!
Contact At Once! is the leading automotive and multifamily, apartment rental chat software provider and operator of the automotive industry’s only dealer chat network connecting more than 9,000 auto dealers with the websites car shoppers visit most often. Adding Contact At Once! dealer chat software to a website typically increases a dealership’s sales conversations by at least 25%. Named to the Inc. 500 as one of America’s fastest growing businesses in August of 2011, Contact At Once! is headquartered in Atlanta, Georgia. For more information about the company’s auto dealer chat product, please visit www.autodealerchat.com. For further information about the company’s solutions for the apartment rental vertical, please go to www.apartmentchat.com. To learn more about the company, please visit the corporate site, www.contactatonce.com.

Contact At Once! Automotive Chat Receives “Highest Rated” DrivingSales Dealer Satisfaction Award

automotive chat

Contact At Once! Ranked #1 in Dealer Satisfaction in Chat Provider Category for Second Year in a Row.

Contact At Once!, the dealer chat leader, is the recipient of the “Highest Rated” Chat Provider Award in the third annual DrivingSales Dealer Satisfaction Awards. For the second year in a row, Contact At Once! received the highest dealer satisfaction ranking in the Chat Provider category, as determined by the thousands of auto dealers who are part of the DrivingSales.com community.

“Contact At Once! would like to thank our many customers for their positive reviews and feedback. We are often recognized for being the most widely used and most popular provider of automotive chat, but it is particularly gratifying to be recognized as the highest rated as well. The dealers on Drivingsales.com are amongst the most progressive, so we are very honored to receive this recognition two years in a row.” said Marc Hayes, Executive VP and Founder of Contact At Once!

Serving over 9,000 auto dealerships in North America, the Contact At Once! dealer chat network includes third-party listing sites such as AutoTrader.com, Cars.com, CarsDirect.com, CarSoup.com and EveryCarListed.com, as well as manufacturer websites like Kia.com, partner websites and applications in addition to traditional dealership websites. Using a single set of tools and processes, car dealers can leverage automotive chat to respond to consumer inquiries originating from anyplace in the dealer chat network. Dealers that leverage Contact At Once! dealer chat software typically experience an increase of at least 25% in the number of online shoppers that contact the dealership.

The DrivingSales Dealer Satisfaction Awards, presented in conjunction with the 2012 National Automobile Dealers Association (NADA) Convention & Expo, measure dealer satisfaction by allowing dealers to rate and review their vendors at DrivingSales.com Vendor Ratings, the industry’s only neutral, comprehensive vendor rating forum featuring real-time peer reviews and honest competitor comparisons. The awards also incorporate the results of the 2011 Vendor Ratings survey, which was deployed to nearly 18,000 dealerships nationwide.

“We are proud to present the DrivingSales Dealer Satisfaction ‘Highest Rated’ Chat Provider Award to Contact At Once! for achieving the most coveted accolade of all, the satisfaction of its dealer customers,” said DrivingSales CEO and Founder Jared Hamilton. “This award, based on the direct input of the dealer community, recognizes service providers like Contact At Once! who are leading the way in innovation, performance, and customer service.  We congratulate Contact At Once! on excelling in meeting and exceeding the needs of its dealer customers.

Full award results are available online at http://dealersatisfactionawards.com/. Broadcast coverage of the DrivingSales Dealer Satisfaction Awards ceremony will be available at www.drivingsalestv.com following NADA.

ABOUT CONTACT AT ONCE!
Contact At Once! is the leading automotive chat software provider and operator of the industry’s only dealer chat network connecting more than 9,000 auto dealers with the websites car shoppers visit most often. Adding Contact At Once! dealer chat software to a website typically increases a dealership’s sales conversations by at least 25%. Named to the Inc. 500 as one of America’s fastest growing businesses in August of 2011, Contact At Once! is headquartered in Atlanta, Georgia. For more information about the company’s auto dealer chat product, please visit: www.autodealerchat.com.

ABOUT DRIVINGSALES VENDOR RATINGS
DrivingSales Vendor Ratings at is the industry’s only neutral, comprehensive vendor rating forum featuring real-time peer reviews and honest competitor comparisons “searchable by category, company or rating”  and is one of the most popular features of DrivingSales.com. Dealers are asked to rate their vendors on a 1-5 star scale, including whether they would recommend the vendor product to colleagues, and why they would or would not recommend the product.

ABOUT DRIVINGSALES.COM
DrivingSales is the auto industry’s fastest-growing, most influential trade media property focused on delivering actionable profit-building information and business intelligence to auto retailers and industry professionals. Approximately, one in every four dealerships in the United States has a registered member in the DrivingSales community.

Dealer HD Develops New Behavioral Chat Product Powered by Contact At Once!

automotive chat

Product Monitors Shopper Activity and Serves Proactive Chat Greeting Relevant to the Automotive Shopper’s Activities.

Contact At Once!, the dealer chat software leader, and Dealer HD, an Automotive Website and Solutions Provider, today announced the immediate availability of a unique chat product that monitors the activities of the online shopper, and serves up highly targeted chat greetings.  The new Dealer HD offering, Behavioral Chat, adds a layer of business intelligence logic to Contact At Once! Automotive Chat.  This results in a highly relevant and proactive chat greeting which matches the shopper’s interest.

We have partnered with Contact At Once! for many years and for a number of reasons. They provide the best overall chat customer service with the largest reach: Being able to be used on PC’s, Macs, mobile phones, iPads and numerous other portable devices. On the partner side, they have fantastic support and a well documented API,” Bruce Etzcorn, Dealer HD Director of Product Development said.  “We built behavioral chat to increase conversations by delivering tailored messages directly to visitors using their shopping behavior.

Behavioral chat provides a way to serve chat greetings that truly reflect what the customer is looking for. As an example, if a shopper is looking at Ford F150s, a chat greeting could drop in that says ‘Our F150 Expert is here to Answer Your Questions.’ Our team has built and applied a layer of Dealer HD business intelligence logic which calls a request into the Contact At Once! system to deliver chat greetings which are attuned to shoppers’ specific desires,” Etzcorn concluded.

It is gratifying to know that our partners are able to apply new and creative ideas that add value and functionality to our dealer chat products,” said Contact At Once! Founder and Executive Vice President, Marc Hayes. “By applying business intelligence to Contact At Once! chat, Dealer HD has added real innovation, resulting in a unique and compelling chat solution that will greatly benefit our mutual customers.

Dealer HD Behavioral Chat powered by Contact At Once! is available immediately.  Interested dealers may contact their Dealer HD account representative for additional information, or may call 866-222-7712 to schedule a demonstration.

ABOUT CONTACT AT ONCE!

Contact At Once! is the leading automotive chat software provider and operator of the industry’s only dealer chat network connecting more than 9,000 auto dealers with the websites car shoppers visit most often. Adding Contact At Once! dealer chat software to a website typically increases a dealership’s sales conversations by at least 25%. Named to the Inc. 500 as one of America’s fastest growing businesses in August of 2011, Contact At Once! is headquartered in Atlanta, Georgia. For more information about the company’s auto dealer chat product, please visit: www.autodealerchat.com.

ABOUT DEALER HD

Dealer HD is an Automotive Website and Solutions Provider serving clients Nationwide. Located in the southern suburbs of Chicago, the Dealer HD team has over 100 years of combined automotive experience.  Dealer HD provides customizable dealer web sites with a comprehensive admin tool that collects dealer leads, allows the quick and easy editing of website content, inventory modification and more.  Dealer HD makes sure your dealer website is ready for mobile applications, social networking, and all future web innovations.  To learn more, please visit www.dealerhd.com.

SiSTeR Technologies and Contact At Once! Announce Product Integration

Adds live dealer chat to to video offerings.

Contact At Once!, the dealer chat software leader, and SiSTeR Technologies, the pioneer and thought leader of automated video rendering technology systems, today announced the integration of Contact At Once! dealer chat into SiSTeR’s dealer video products.  Dealers who presently use Deluxe or Premium versions of Contact At Once! Dealer Edition packages and who use SiSTeR Technologies video platform, The Publisher, will now have ContactAtOnce! chat embedded directly into the video player, allowing direct, real-time dealer contact as the shopper views video footage of the vehicles offered by the dealership.

While video has proven to be an effective sales and marketing tool, it has traditionally been a one-way communication option, with little opportunity for customer engagement.  By adding Contact At Once! chat to SiSTeR Technologies’ vehicle walk-a-round videos, powered by The Publisher, there is now a clear call to action – one that invites the shopper to ask questions and that builds rapport between the customer and dealership sales professionals.

Unique to the industry, The Publisher serves as an integrated marketing platform, allowing auto dealers to add multiple third-party applications to the top of the player.  This results in a customized viewing experience for dealer website visitors. As the shopper clicks on one these embedded applications, the video then pauses play while the app launches directly from the player.  In addition to Contact At Once! chat, dealers can choose from a variety of compatible applications, to include credit applications and trade-in evaluations, in order to entice their video viewers to take the next steps along the shopping path.

The Contact At Once! Deluxe Partner Program is for providers of applications that complement our dealer chat solution and that, when integrated, increase the value derived by dealers who are our mutual customers,” said Director of Business Development, Lloyd Hecht.  “This partnership makes video a much more interactive sales tool, as shoppers now have a direct and real-time connection to dealership sales professionals while the thought of buying that next vehicle is top of mind.

The Publisher is provided free of charge to all auto dealers, partners and application providers of SiSTeR Technologies. Contact At Once! Dealer Edition customers at the Deluxe or Premium level, and who utilize SiSTeR Technologies Publisher, will have the live chat integration feature available at no additional charge. Contact At Once! Deluxe or Premium customers should contact their SiSTeR Technologies representative to request activation of ContactAtOnce! chat within The Publisher solution.

ABOUT SISTER TECHNOLOGIES
SiSTeR Technologies is the pioneer and thought leader of automated video rendering technology systems.  Founded in 2003, SiSTeR created the automated vehicle video walk-a-round industry in 2006 and video search engine optimization (vSEO) industry for automotive dealers in 2008. SiSTeR was awarded U.S. Patent 7882258 on February 1, 2011 in recognition for its state-of-the-art video rendering technology.

SiSTeR maintains a cutting edge position in automated video technology with current product evolutions for the automotive industry as well as emerging categories.  For more information, please visit http://www.sister.tv

ABOUT CONTACT AT ONCE!
Contact At Once! is the leading automotive chat software provider and operator of the industry’s only dealer chat network connecting more than 9,000 auto dealers with the websites car shoppers visit most often. Adding Contact At Once! dealer chat software to a website typically increases a dealership’s sales conversations by at least 25%. Named to the Inc. 500 as one of America’s fastest growing businesses in August of 2011, Contact At Once! is headquartered in Atlanta, Georgia. For more information about the company’s auto dealer chat product, please visit: www.autodealerchat.com.  To learn more about the company, please visit our corporate site, www.contactatonce.com.

PureCars Joins The Contact At Once! Dealer Chat Network

Making it easy for dealers to engage consumers at key points during their car shopping experience.

Contact At Once!, the dealer chat leader, announced the addition of PureCars as a member of their dealer chat network.  Dealers may now quickly and easily add Contact At Once! dealer live chat features to PureCars Value Reports, PureCars Trade-In Reports and other PureCars tools, allowing customers an additional way of  digitally communicating with car dealers.

The PureCars Value Report offers consumers a wealth of detailed information to help them better understand the value in a vehicle,” said Contact At Once! Director of Business Development, Lloyd Hecht.  “Still, it is impossible to answer every question car shoppers have, so adding Contact At Once! chat into the PureCars Value Report allows the consumer to ask questions to the dealer in real-time, and to gain instant answers from the dealer, greatly increasing the value of the report to the shopper, while enhancing the ROI of the dealer’s investment in PureCars.

The Contact At Once! dealer chat network includes third-party listing sites such as AutoTrader.com, Cars.com, CarsDirect.com, CarSoup.com and EveryCarListed.com, as well as manufacturer websites like Kia.com, partner websites and applications – as seen with PureCars Value Reports – in addition to traditional dealership websites. Using a single set of tools and processes, dealers can respond to consumer chats originating from anyplace in the dealer chat network. Dealers that leverage Contact At Once! dealer chat software typically experience an increase of at least 25% in the number of online shoppers that contact the dealership.

Car shoppers conduct quite a bit of research online prior to calling or visiting a dealership. PureCars is dedicated to answering the top concerns through the PureCars Value Report and PureCars Trade-In Report which both now allow a customer to chat with the dealership instantly to get additional clarity or questions answered,” notes Jeremy Anspach, PureCars President and Co-Founder.   “The PureCars mission is to answer the top concerns of a car shopper and do it with fully automated technology for the dealership. Adding Contact At Once! chat to the PureCars Value Report makes it easier for the customer to have any additional questions answered in real-time, greatly enhancing the value of the PureCars Value Report to both the shopper and the dealership.

Dealers with a current license for either the Contact At Once! Deluxe or Premium Dealer Edition and subscribers of the PureCars Value Report may immediately add chat to their PureCars application at no additional charge by simply logging into the Contact At Once! customer portal and selecting the ‘Provisioning’ menu.

ABOUT PURECARS
PureCars is an automotive research company dedicated to answering the top concerns of car shoppers.  Car shoppers want to make sure they are getting a good value, buying a reliable vehicle and dealing with a reputable dealership while shopping for their next vehicle.  PureCars Value Reports answer these top concerns and more!  They are available for $14.95 on PureCars.com and are free of charge for PureCars subscribing dealerships. To learn more about PureCars visit www.PureCars.com or call 877-860-7873.

ABOUT CONTACT AT ONCE!
Contact At Once! is the leading automotive chat software provider and operator of the industry’s only dealer chat network connecting more than 9,000 auto dealers with the websites car shoppers visit most often. Adding Contact At Once! dealer chat software to a website typically increases a dealership’s sales conversations by at least 25%. Named to the Inc. 500 as one of America’s fastest growing businesses in August of 2011, Contact At Once! is headquartered in Atlanta, Georgia. For more information about the company’s auto dealer chat product, please visit: www.autodealerchat.com.

Contact At Once! Announces Fully Managed Chat Offering

Provides a comprehensive outsourced automotive chat solution for auto dealers.

Contact At Once!, the dealer chat leader, today announced the addition of a fully managed chat offering to its family of dealer chat solutions.  In contrast to the still-available Dealer Edition packages, in which a software solution is employed to allow automobile dealers to directly answer in-bound chats, the new fully managed chat offering is intended for dealers seeking to outsource the answering of shopper’s chat requests to a trained staff of automotive professionals.

Until now, dealers wanting to fully outsource their chat leads had to choose between low-cost offshore call centers and deal with issues such as cross-border data privacy laws, or high-priced services, which are incompatible with chat technologies used on the major third party automotive websites,” said Contact At Once! CEO John Hanger.  “Now dealers have the best of all worlds – a solution that not only provides fully managed chat on their own website, but also connectivity with the industry’s leading third-party and OEM websites, all at a reasonable price.

The fully managed chat offering allows dealers to leverage a proven, professional resource to engage online shoppers, freeing sales staff to focus on in-store customers.

Before using fully managed chat from Contact At Once!, our sales staff was only answering about 60% of our inbound chat leads,” said Chris Forsythe, Internet and BDC Director of David Stanley Chrysler Jeep and Dodge located in Midwest City, Oklahoma.  “Now 100% of our chat leads are answered, including those that come in after hours, on weekends and on holidays.  Since we outsourced chat to Contact At Once!, we’re getting a lot more leads and a lot more appointments, and we’re selling a lot more cars.

Chris Forsythe, Internet & BDC Director at David Stanley Chrysler explains how fully managed chat helped increase their dealership’s sales by 25%.

As with all Contact At Once! solutions, the fully managed chat offering can be deployed on a dealer’s specific website, but it also can be leveraged on third-party listing sites, such as AutoTrader.com, Cars.com, CarsDirect.com, CarSoup.com, EveryCarListed.com, as well as on Facebook and Craigslist.  The fully managed solution will also support the Mobile Text Connect feature, which allows consumers to initiate live chat directly from their Smartphones by scanning QR Codes in advertisements, or by clicking banners or icons placed upon a mobile version of a dealer’s website.

The fully managed chat offering from Contact At Once! is available immediately.  For details, please visit AutoDealerChat.com.

About Contact At Once!
Contact At Once! is the leading automotive chat software provider and operator of the industry’s only dealer chat network connecting more than 9,000 auto dealers with the websites car shoppers visit most often. Adding Contact At Once! dealer chat software to a website typically increases a dealership’s sales conversations by at least 25%. Named to the Inc. 500 as one of America’s fastest growing businesses in August of 2011, Contact At Once! is headquartered in Atlanta, Georgia. For more information about the company’s auto dealer chat product, please visit: www.autodealerchat.com.

Contact At Once! Dealer Chat Software Now Available to VinSolutions Automotive Clients

VinSolutions dealer chat software

VinSolutions selects Contact At Once! and embeds new dealer chat communications product.

Contact At Once!, the dealer chat software leader, and VinSolutions, an industry-leading developer of Internet-based Customer Relations Management (CRM), Internet Lead Management (ILM) software and all-in-one Dealership Marketing System, today announced the immediate availability of a new product that extends the VinSolutions suite of dealer solutions, enabling fully integrated tracking of website visitors using real-time analytics and proactive chat greetings that increase website conversion.

As we worked with dealerships to develop comprehensive online marketing and customer relationship solutions, it became clear that dealer chat is a ‘must have’,” said Sean Stapleton, Chief Sales Officer at VinSolutions.  “In seeking more than a superficial level of integration, we evaluated numerous chat software vendors, selecting Contact At Once! based on both their rich API’s that enabled us to tightly embed their solution, and on the built-in connectivity to their dealer chat network which includes many of the websites from which our dealers get leads.

No dealer wants the hassle and complexity of having to use different chat solutions for each website on which their inventory appears,” said Contact At Once! Founder and Executive Vice President, Marc Hayes. “By embedding our solution, VinSolutions has greatly simplified things for their dealers who can now utilize a single chat solution to manage chats originating from their dealership’s website as well as the third party and OEM websites that are part of the Contact At Once! dealer chat network.

The new VinSolutions product is available immediately.  Interested dealers may contact their VinSolutions account representative for additional information.

ABOUT CONTACT AT ONCE!
Contact At Once! is the leading automotive chat software provider and operator of the industry’s only dealer chat network connecting more than 9,000 auto dealers with the websites car shoppers visit most often. Adding Contact At Once! dealer chat software to a website typically increases a dealership’s sales conversations by at least 25%. Named to the Inc. 500 as one of America’s fastest growing businesses in August of 2011, Contact At Once! is headquartered in Atlanta, Georgia. For more information about the company’s auto dealer chat product, please visit: www.autodealerchat.com.

ABOUT VINSOLUTIONS
VinSolutions, headquartered in Overland Park, KS, consolidates data from all areas of an automotive dealership helping dealers to find, sell and keep customers more profitably with their fully-integrated “Dealership Marketing System.” VinSolutions’ all-in-one internal management and external sales and service marketing solution platform includes search marketing, online advertising, social media marketing tools, mobile marketing, websites, ILM (Internet Lead Management), CRM (Customer Relationship Management), sales force automation, desking, appraisal, finance, used vehicle marketing and market pricing, inventory management and distribution, window stickers, automated video tours, loyalty management and targeted marketing with email, text, direct mail and telemarketing services. This cloud-based system is available for large dealer groups and individual dealerships from anywhere an Internet connection is available and can be viewed from any smartphone including BlackBerry, Google DROID and iPhone.  VinSolutions’ Dealership Marketing System is installed by their implementation experts and supported by best practice retail strategy consultation, process training and customer care.

VinSolutions was named on the Inc. 500|5000 in 2010 and 2011 and has received many industry accolades including the Automotive Website Award for Best Integrated Website Platform and the Driving Sales Innovation Cup for VinLens™. VinSolutions is certified by GM, Ford, Chrysler, Honda, Hyundai, Acura, Mazda, Toyota, Subaru, Volkswagen, Audi, Volvo, Kia, Saab, Mitsubishi, Infiniti and Nissan and is ADP, Reynolds & Reynolds and DealerTrack DMS certified. Other alliances include, but are not limited to, Kelley Blue Book, Black Book, Galves, NADA, CARFAX, R.L. Polk, AIS Rebates, KnowMe, AutoSoft, Arkona,  Autodata and RouteOne. Founded in 2006, VinSolutions became a subsidiary of AutoTrader.com in 2011. For more information, please visit www.vinsolutions.com.

Contact At Once! and Kia Motors America Enable 500th Dealership with Advanced Dealer Chat Solution

kia dealer chat

More than 100 dealers per month added since Mid-September.

Contact At Once! (www.autodealerchat.com), the leading dealer chat provider to the automotive industry, and Kia Motors America (KMA) (www.kia.com) today announced the achievement of a milestone – enablement of the 500th Kia dealership with dealer-to-buyer chat capabilities, which allows for a real-time personal communication between a prospective Kia customer and a Kia dealership sales representative.  Kia holds the distinction of being the first OEM to define and implement a comprehensive chat strategy for its dealer network.  Kia uses chat to increase by 25 percent the number of online car shoppers that schedule appointments with dealerships while visiting tier one, tier two, and tier three websites as well as third party automotive websites.

Utilizing Contact At Once! with 500 Kia dealerships speaks to KMA’s commitment to customer satisfaction and is a reflection of the value the Kia brand provides consumers with a host of standard technology, safety, and convenience features in all its vehicles,” said Michael Sprague, vice president of marketing & communications, KMA.  “The use of dealer-to-buyer chat capabilities provides Kia dealers another way to connect with new, younger, more online oriented and more affluent customers who have been taking an interest in our attractive, fuel-efficient and fun-to-drive vehicles such as the Optima, Sorento and Soul.

In November 2011 alone, each Kia dealer accepted an average of 93 inbound chat requests from online shoppers.  This number includes chats that originated on Kia.com, regional Kia sites, as well as shoppers on dealership-specific websites.

Kia sustained record growth in 2011 and we have been honored to provide the brand with enabling technology,” said John Hanger, CEO, Contact At Once!  “It has been rewarding to see more car shoppers connecting with Kia as the brand deployed our solution.

The Contact At Once! chat solution is in use in thousands of dealerships across North America.  Shoppers can connect with dealers via icons or photo-enhanced greetings placed on OEM and dealer websites as they navigate the Internet.  The Contact At Once! dealer chat solution is centered on real-time personal communication between a car shopper and a dealership sales person.

Once added, Contact At Once! software displays a presence-aware chat icon whenever a dealership representative is online and available.  Dealers can easily answer chat requests anytime from their laptops or PCs, or via their smartphones and mobile devices using a free mobile chat app provided by Contact At Once!

KMA affiliated dealerships interested in gaining the most out of dealer chat on their websites should visit http://www.autodealerchat.com/schedule-demo to request a demonstration.

ABOUT CONTACT AT ONCE!
Contact At Once! is the leading automotive chat software provider and operator of the industry’s only dealer chat network connecting more than 9,000 auto dealers with the websites car shoppers visit most often. Adding Contact At Once! dealer chat software to a website typically increases a dealership’s sales conversations by at least 25 percent. Named to the Inc. 500 as one of America’s fastest growing businesses, Contact At Once! is headquartered in Atlanta, Georgia. For more information about the company’s auto dealer chat product, please visit: http://www.autodealerchat.com.

ABOUT KIA MOTORS AMERICA
Kia Motors America is the marketing and distribution arm of Kia Motors Corporation based in Seoul, South Korea. KMA offers a complete line of vehicles through more than 755 dealers throughout the United States and serves as the “Official Automotive Partner of the NBA.”  In 2011, KMA recorded its best-ever annual sales total and became one of the fastest growing car companies in the U.S.  Kia is poised to continue its momentum and will continue to build the brand through design innovation, quality, value, advanced safety features and new technologies.

Information about Kia Motors America and its full vehicle line-up is available at its website – http://www.kia.com. For media information, including photography, visit http://www.kiamedia.com.

Contact At Once! Announces SMS Text Feature To Improve Response Rates for Automotive Advertising

automotive advertising

Management features help auto dealers comply with texting-related regulations.

ALPHARETTA, GA. December 13, 2011 – Contact At Once! (www.autodealerchat.com), the leading dealer chat provider to the automotive industry, today announced the beta release of a new SMS text-to-chat feature for automotive advertising.  Delivered as an extension to the Contact At Once! chat solution already in use at over 9,000 dealerships, the new feature enables car shoppers to easily initiate live SMS text-based conversations with an auto dealer using their mobile phone.  Shoppers can connect with dealers via widgets placed on websites or banner ads as they navigate the internet.  They may also scan a QR code or send a specified text message to a number found in a dealership’s print ad or signage.

Other text-based solutions for dealers already exist, and include the ability to:
•    Distribute mass-marketing messages to large lists of mobile numbers
•    Communicate with service department customers regarding a vehicle’s repair status
•    Enable consumers to request listing information about a specific vehicle

These features complement the Contact At Once! dealer chat solution which is the first to be centered on one-to-one personal communication between a car shopper and a dealership sales person.

The QR option makes it possible for dealers to include a text-response capability in both online and offline advertising, increasing the ROI of ad spends by improving response rates.  An example QR code is included with this press release and, when scanned, will initiate a text conversation with Contact At Once! personnel.

The upgraded dealer chat software also provides dealers with comprehensive management tools required to ensure a positive consumer experience and compliance with the Telephone Consumer Protection Act legislation, which sets rules for how businesses may contact consumers.  A further benefit to dealers is the ability to initiate a text conversation, with the consumer’s consent, from within the Contact At Once! client software enabling proactive follow up with prospective customers.

A published study by Nielsen documented that users of mobile phones send and receive nearly twice as many text messages as they do phone calls.  It then follows that consumers who prefer texting are more likely to contact a car dealer that accepts text messaging,” said Contact At Once! Founder and Executive Vice President, Marc Hayes.   “We’ve built the industry’s first solution for dealers that want to improve the ROI on their ad spend and sell more cars while managing the compliance issues associated with texting.”

The beta is currently available on a limited basis.   General availability is anticipated early in 2012.  Contact At Once! customers interested in the feature may contact their account representative for additional information, or may visit www.autodealerchat.com/schedule-demo to request a demonstration.

ABOUT CONTACT AT ONCE!
Contact At Once! is the leading automotive chat software provider and operator of the industry’s only dealer chat network connecting more than 9,000 auto dealers with the websites car shoppers visit most often. Adding Contact At Once! dealer chat software to a website typically increases a dealership’s sales conversations by at least 25%. Named to the Inc. 500 as one of America’s fastest growing businesses, Contact At Once! is headquartered in Atlanta, Georgia. For more information about the company’s auto dealer chat product, please visit: www.autodealerchat.com.

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