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Contact At Once! Selected As Apartment Chat Provider For Greystar’s Seattle Properties


Enhances website conversions and responds to consumer preference for real-time communications with leasing agents and residential management

Contact At Once!, the leading provider of apartment chat software, today announced that Greystar, a fully integrated multifamily company offering expertise in property management, development and investment throughout the United States, has selected Contact At Once! to deliver online live chat for their Seattle, Washington rental properties.  The newly offered chat functionality offers prospective residents a real-time, text-based connection to Greystar’s Seattle area leasing agents.  Moreover, the chat solution allows current residents to communicate directly with property staff regarding maintenance needs and operational questions.

We all tend to over-schedule our lives and then we struggle to prioritize those things in life we must make time for – like finding a place to live,” noted Lynn Owen, Senior Director Real Estate for Greystar Seattle.  “We selected Contact At Once! so that our prospective residents could squeeze in those priorities over the course of the day – be it on the run or at work.  Instead of emailing or leaving a voice mail and waiting an indeterminate length of time for a response, Contact At Once! empowers the prospect to  ask questions and to gain immediate, real-time answers.  This allows them to make a streamlined and informed decision, which is as much a benefit to Greystar as it is to the future resident.

Contact At Once! is the multifamily industry leader in apartment chat software, connecting prospective renters with leasing agents to have live, text-based conversations.  Multifamily housing communities (apartments) typically see a 25% or higher increase in responses to their property listings by adding live chat to their properties websites, Facebook pages and Craigslist postings.  This results in more opportunities for leasing professionals to influence rental decisions, to build rapport and book more leasing appointments.

“We’re pleased that Greystar’s Seattle team is experiencing positive results by adding Contact At Once! chat to their online marketing websites,” said Ed Javier, Contact At Once! Vice President of Sales, Real Estate Solutions.  “It is no great secret that people are texting more than they are making phone calls with their mobile devices.  It is that comfort level with text-based communications that makes apartment chat such a compelling option in the multifamily rental space.  Prospective and current residents intuitively feel secure with chat thanks to that level of comfort.  It also allows the future and current resident an ideal way to communicate when voice-based communications are not a viable option, such as during working hours.”

Contact At Once! helps to further personalize the online research experience by allowing site visitors to easily engage with apartment communities. Visitors are welcomed by a presence-aware chat greeting when a leasing agent is online and available to answer their questions.  When an online visitor clicks on a chat button, a window opens to display the name and photo of the leasing agent who is responding to the chat request.  To learn more about apartment chat solutions provided by Contact At Once!, please visit http://www.apartmentchat.com.

ABOUT CONTACT AT ONCE!
Contact At Once! is the leading multifamily, property chat software provider and operator of the apartment industry’s only multifamily chat network. The chat network consists of hundreds of apartment rental communities, as well as major listing services like Apartments.com and ApartmentFinder.com.  Adding Contact At Once! apartment chat software to a website typically increases a lead to rental conversations by at least 25%.  Added to the Inc. 500 as one of America’s fastest growing businesses in August of 2011, Contact At Once! was also identified as one of Atlanta’s Best Places to Work in 2012 by the Atlanta Journal-Constitution , where the company is headquartered.  Further information about Contact At Once! solutions for the multifamily apartment rental vertical may be found at www.ApartmentChat.com.  Interested parties may also follow the company’s activities by visiting their Facebook page found at www.Facebook.com/ApartmentChat.

ABOUT GREYSTAR
Greystar is a fully integrated multifamily company offering expertise in property management, development and investment throughout the United States.  Greystar was founded in 1993 with the intent to become a provider of world-class service in the multifamily real estate business.  Greystar’s innovative business model integrates the management, development and investment disciplines of the multifamily industry on both national and local levels.  Headquartered in Charleston, SC, Greystar manages over 190,000 units in 100+ markets with a team that is more than 5,000 strong and growing. Greystar has invested approximately $3 billion in multifamily investments since its inception.  To learn more about Greystar, visit www.Greystar.com.

Contact At Once! Selected by Edmunds.com as Dealer Chat Provider

edmunds selects contact at once dealer chat

Live chat solution to connect dealers to car shoppers conducting vehicle research on Edmunds.com

Contact At Once!, the leading dealer chat provider connecting online car shoppers to auto dealers, today announced that it has been selected by Edmunds.com, the premier online resource for automotive information.  Contact At Once! will provide live chat functionality across Edmunds.com’s consumer-oriented web properties.

“There are obvious benefits to giving car buyers access to real-time text-based communication with dealers as they conduct research online,” said Edmunds.com Sr. VP for Dealer Initiatives Donna Sechrist. “Contact At Once! offers our users a secure, intuitive chat solution that lets them communicate directly and easily to our dealership partners.”

The Contact At Once! chat solution is used by over ten thousand automobile dealerships.  Using a single set of tools and processes, dealers can respond to consumer chats originating from anywhere in the Contact At Once! dealer chat network, which now includes Edmunds.com.  Dealers leveraging the dealer chat software typically experience an increase of at least 25% in the number of online shoppers that contact the dealership.  Shoppers can connect with dealers via icons personalized photo greetings placed on websites.

“Adding live dealer chat to Edmunds.com makes the site more effective,” said Skip Dowd, Vice President of Business Development at Contact At Once!  “Choosing Contact At Once! means easy to use solutions for dealers.”
Dealers have rated Contact At Once! as the number one chat provider in 2010 and 2011 on DrivingSales.com.  For additional information about dealer chat powered by Contact At Once!, please visit www.autodealerchat.com.

ABOUT CONTACT AT ONCE!
Contact At Once! is the leading automotive chat software provider and operator of the industry’s only dealer chat network connecting more than 9,000 auto dealers with the websites car shoppers visit most often. Adding Contact At Once! dealer chat software to a website typically increases a dealership’s sales conversations by at least 25 percent. Named to the Inc. 500 as one of America’s fastest growing businesses, Contact At Once! is headquartered in Atlanta, Georgia. For more information about the company’s auto dealer chat product, please visit www.autodealerchat.com.

UsedCars.com Selects Contact At Once! To Power Live Dealer Chat

used cars selects contact at once dealer chat

Chat solution provides real-time connection between auto dealers and shoppers on a pay-per-chat-lead basis

The Dealer Services Group of Automatic Data Processing, Inc. (NASDAQ: ADP) today announced that its Dealix business unit has implemented a live dealer chat solution for its UsedCars.com website. Live Dealer Chat powered by Contact At Once! gives dealerships which list their pre-owned inventory on UsedCars.com another option to interact with car buyers in real-time – in addition to phone and email.

“UsedCars.com is the first to offer chat as part of our advertising service on a per-qualified-chat lead basis,” said Dealix Vice President, Egon Smola. “As with our phone and email lead features, dealers who list their pre-owned inventory on UsedCars.com will only pay for the highest quality leads generated from live dealer chat. And, of course, live dealer chat leads are backed by the Dealix Quality Pledge.™”

“After careful consideration, we chose Contact At Once! to power live dealer chat on UsedCars.com because of their high adoption rate within so many dealerships across North America,” Mr. Smola added. “Many of our dealer clients already use Contact At Once! to power dealer chat on their own dealership websites. Selecting Contact At Once! to also power live chat on UsedCars.com will allow our combined customers to leverage their existing investment in live dealer chat.”

The new chat functionality underscores Dealix’s commitment to providing dealers which choose to list their pre-owned inventories on UsedCars.com with cost effective ways to connect with car buyers. Unlike other advertising partners, UsedCars.com offers a unique value proposition in which dealerships only pay for quality leads from pre-owned car buyers – the merchandising of used vehicles and dealerships is free.

“Just like the consumer interested in a new vehicle, the pre-owned consumer has grown to expect answers to their online questions to come in seconds, not days,” noted Contact At Once! Vice President of Business Development, Skip Dowd. “We’re pleased that Dealix and UsedCars.com saw the value in choosing Contact At Once! to connect shoppers with their dealership clients at the peak moment of interest – when buyers are viewing pre-owned inventories on UsedCars.com.”

Contact At Once! is the leading provider of live dealer chat software which connects online shoppers with car dealerships. The solution allows consumers to easily connect and converse with an available dealership representative, to ask questions and receive instant answers. Websites on which Contact At Once! chat is deployed typically connect 25% more shoppers with a dealership.

Using a single set of tools and processes, dealers can respond to consumer chats originating from anyplace across the Contact At Once! dealer chat network, which now includes UsedCars.com. Dealer chat on UsedCars.com is available on a pay-per-qualified-chat basis to dealerships that list their pre-owned inventories on the website. For more information, please visit UsedCars.com or call 1-877-852-7576.

ABOUT DEALIX
Dealix is one of the leading providers of quality leads for new and used cars for dealerships, dealer groups, and automotive manufacturers. Dealix, the only Internet marketing company that backs its new and used car leads with a Quality Pledge, powers the online quote platforms for AOL Autos, MSN Autos and NADA guides. Through its network of owned and affiliate sites, Dealix connects dealers with millions of car shoppers each month who prefer independent Internet sites when shopping. Dealix also operates UsedCars.com, one of the fastest growing auto shopping sites. Dealix is a business unit of ADP Dealer Services, a leading provider of integrated computing solutions to auto, truck, motorcycle, marine, recreational, heavy equipment and agricultural vehicle dealers throughout the world.

ABOUT ADP
Automatic Data Processing, Inc. (Nasdaq: ADP), with about $10 billion in revenues and about 570,000 clients, is one of the world’s largest providers of business outsourcing solutions. Leveraging over 60 years of experience, ADP offers a wide range of human resource, payroll, tax and benefits administration solutions from a single source. ADP’s easy-to-use solutions for employers provide superior value to companies of all types and sizes. ADP is also a leading provider of integrated computing solutions to auto, truck, motorcycle, marine, recreational vehicle, heavy equipment, and agricultural vehicle dealers throughout the world. For more information about ADP or to contact a local ADP sales office, reach us at 1.800.225.5237 or visit the company’s Web site at www.ADP.com.

ABOUT CONTACT AT ONCE!
Contact At Once! is the leading automotive chat software provider and operator of the industry’s only dealer chat network connecting more than 9,000 auto dealers with the websites car shoppers visit most often. Adding Contact At Once! dealer chat software to a website typically increases a dealership’s sales conversations by at least 25%. Named to the Inc. 500 as one of America’s fastest growing businesses in August of 2011, and recipient of the Highest Rated Chat Provider by auto dealers on Drivingsales.com in 2010 and 2011, Contact At Once! is headquartered in Atlanta, Georgia. For more information about the company’s auto dealer chat product, please visit: www.autodealerchat.com.

General Motors Approves Contact At Once! as iMR Match Eligible Turnkey Vendor for Dealer Chat

GM Approved Dealer Chat Vendor

Participating dealers can use IMR match funds for live dealer chat powered by Contact At Once!

Contact At Once!, the leading dealer chat provider to the automotive industry, today announced that General Motors  has approved the company as an iMR (inMarketRetail) Match eligible turnkey vendor for live dealer chat.  All GM dealers who are a part of this program can now use iMR funds for Contact At Once! dealer chat solutions in order to improve the effectiveness of their dealership’s website.

Adding dealer chat to a website is truly a win-win situation for both the dealership and the consumer,” said Contact At Once! Vice President of Business Development, Skip Dowd.  “Dealerships win because chat has proven to increase the number of consumers initiating contact with dealerships and, ultimately, sales.  Consumers win by being able to get answers to their questions in real-time at their moment of peak interest.  We’re honored that General Motors has approved Contact At Once!

Effective immediately, participating dealers can use iMR Match funds for Contact At Once! dealer chat offerings to connect with online shoppers as they search online for their next GM vehicle.

The Contact At Once! chat solution is presently in use in thousands of dealerships across North America.  Shoppers can connect with dealers via icons or photo-enhanced greetings placed on OEM and dealer websites as they navigate the Internet.  The Contact At Once! dealer chat solution is centered on real-time personal communication  with car shoppers.

Once added, Contact At Once! software displays a presence-aware chat icon whenever a dealership representative is online and available.  Dealers can easily answer chat requests anytime from their laptops or PCs, or via their smartphones and mobile devices using a mobile chat app.    Contact At Once! automotive professionals will also answer chats on behalf of dealerships unable to answer on their own.

GM affiliated dealers taking part in the iMR program seeking to add Contact At Once! dealer chat on their websites should visit http://www.autodealerchat.com/schedule-demo to request a demonstration.

ABOUT CONTACT AT ONCE!
Contact At Once! is the leading automotive chat software provider and operator of the industry’s only dealer chat network connecting more than 9,000 auto dealers with the websites car shoppers visit most often. Adding Contact At Once! dealer chat software to a website typically increases a dealership’s sales conversations by at least 25 percent. Named to the Inc. 500 as one of America’s fastest growing businesses, Contact At Once! is headquartered in Atlanta, Georgia. For more information about the company’s auto dealer chat product, please visit: www.autodealerchat.com.

Ed Parkinson of Contact At Once! Selected to Speak at the 12th Digital Dealer Conference

Parkinson to illustrate how car dealers can be present and available to car buyers at every moment of truth along the shopping path.

Contact At Once!, the leading provider of dealer chat software which connects online shoppers with car dealerships, today announced that Ed Parkinson, VP of Automotive Solutions, will be a featured speaker at the 12th Digital Dealer Conference & Exhibition, scheduled for April 3-5, 2012 at The Rosen Shingle Creek Resort in Orlando, Florida. Mr. Parkinson’s session entitled, “Connecting with Customers in Every Moment of Truth” will take place on April 4th at 10AM.

“Connecting with customers is really the focus of my talk,” explains Parkinson. “Chat in and of itself isn’t a new technology, but the game changer is the way dealers can leverage dealer chat beyond their website. The Contact At Once! Dealer Chat Network allows dealers to be available to shoppers on their dealership site, but also on the major listing services like AutoTrader.com, Cars.com, CarsDirect.com, CarSoup.com and EveryCarListed.com. OEMs are also embracing and expanding the reach of the network. All of this means that a dealership which invests in chat can be present and available to shoppers at any of these places when the shopper is researching online and when they have a heightened interest in buying a new vehicle.”

Ed Parkinson has been working with automotive dealers for over twenty-five years. He has been an advocate and champion of conveying the value of new services and products that ‘move the needle’ in a positive direction for automotive dealerships. Parkinson joined Contact At Once! in 2007 after seeing how the technology worked, and understanding how dealer chat can extend the reach of a dealership’s sales staff to connect with online shoppers researching their next car purchase.

Dealer chat from Contact At Once! allows consumers to easily connect and converse with an available dealership representative, to ask questions and receive instant answers. Websites which deploy Contact At Once! chat typically connect with 25% more shoppers compared to dealerships without chat. Contact At Once! empowers dealerships to directly answer their incoming chats. At those times when store activity is heavy, and a salesperson is not available, the Contact At Once! Chat Receptionist service is available as a backup to ensure that chat opportunities are not missed and car buyers are responded to.

To learn more about the 12th Digital Dealer Conference & Exhibition and to register for the event, please visit: www.digitaldealerconference.com. To learn more about automotive chat solutions from Contact At Once!, please visit: www.autodealerchat.com or stop by the booth 339 located inside the exhibit hall during the conference.

ABOUT CONTACT AT ONCE!
Contact At Once! is the leading automotive chat software provider and operator of the industry’s only dealer chat network connecting more than 9,000 auto dealers with the websites car shoppers visit most often. Adding Contact At Once! dealer chat software to a website typically increases a dealership’s sales conversations by at least 25%. Named to the Inc. 500 as one of America’s fastest growing businesses in August of 2011, and recipient of the Highest Rated Chat Provider by auto dealers on Drivingsales.com in 2010 and 2011, Contact At Once! is headquartered in Atlanta, Georgia. For more information about the company’s auto dealer chat product, please visit: www.autodealerchat.com.

ABOUT DEALER COMMUNICATION
Dealer Communications is the leading multi-media information source for franchised automotive dealers and managers. Dealer Communications also owns and operates the Digital Dealer Conference & Exposition, the ideal education and networking venue for dealer principals, GMs, Internet sales managers, e-commerce directors, BDC managers, CRM managers, pre-owned managers, F&I managers and fixed operations managers. The 12th Digital Dealer Conference and Exposition will be held April 3-5, at the Rosen Shingle Creek Resort, in Orlando Florida. There will be more than 90 workshops, 90 exhibitors, and dealer roundtables. For more information, visit: www.digitaldealerconference.com

HNN Associates Selects Contact At Once! To Provide Apartment Chat

Fulfills consumer demand for real-time communications and enhances website conversions

Contact At Once!, the leading provider of apartment chat software, today announced that HNN Associates, a multifamily property management company located in Bellevue, WA has selected Contact At Once! to power online chat  across all of their consumer-facing websites.  The new chat functionality offers prospective residents a direct, real-time connection to HNN’s leasing team, while also affording current residents the ability to communicate with property staff to address maintenance needs and operational questions.

“We were seeking an opportunity to interact and connect with more prospects than we had been via phone calls and email exchanges,” said HNN Associates Owner and Managing Partner, Philip Nored.  “After careful consideration, we selected Contact At Once! to provide multifamily chat because it allows both our residents and our prospects the opportunity to communicate with us in real-time.  With so many of our future and current residents unable to communicate via phone during working hours, Contact At Once! offered a compelling way for them to reach out to us and to have their questions answered discreetly and in a detailed, personalized manner.”

ContactAtOnce! is the multifamily industry leader in apartment chat software, moving prospective renters into live conversations with leasing agents.  Multifamily housing communities (apartments) typically see a 25% or higher increase in responses to their property listings by adding live chat to their properties websites, Facebook pages and Craigslist postings.  This results in more opportunities for leasing professionals to influence rental decisions, to build rapport and book more leasing appointments.

“Chat itself may not be a new technology, which is actually part of its appeal,” notes Ed Javier, Contact At Once! Vice President of Sales, Real Estate Solutions.  “Consumers understand chat, and feel a level of comfort and control by communicating via chat.  In a recent study we conducted of property management companies that leverage multifamily chat, approximately one-third of leases originate as website chats.  Apartment chat allows the leasing team to be available at night or at other times when the leasing office might be closed, which benefits both the properties in question as well as the prospective renter.”

Apartment chat is definitely cool,” enthuses HNN’s Nored.  “Our commission-based leasing team members are able and willing to chat with prospects during evening hours and that greatly expands their income potential.  Equally important, we’ve found that Contact At Once! chat is helping with our resident retention efforts.  Our current residents like being able to chat with us to address concerns, to reserve a clubhouse and get a response in real-time.  The roll-out of apartment chat has been well received by all.

Contact At Once! helps to further personalize the online research experience by allowing site visitors to easily engage with apartment communities. Visitors are welcomed by a presence-aware chat greeting when a leasing agent is online and available to answer their questions.  When an online visitor clicks on a chat button, a window opens to display the name and photo of the leasing agent who is responding to the chat request.

ABOUT CONTACT AT ONCE!
Contact At Once! is the leading multifamily, apartment rental chat software provider and operator of the apartment industry’s only multifamily chat network. The chat network consists of hundreds of apartment rental communities, as well as major listing services like Apartments.com and ApartmentFinder.com.  Adding Contact At Once! apartment chat software to a website typically increases a lead to rental conversations by at least 25%. Named to the Inc. 500 as one of America’s fastest growing businesses in August of 2011, Contact At Once! is headquartered in Atlanta, Georgia. For further information about the company’s solutions for the multifamily apartment rental vertical, please go to www.apartmentchat.com.

ABOUT HNN ASSOCIATES
Based in Bellevue, WA, HNN Associates manages real estate assets according to the specified investment goals of our investors.  We maximize cash flow for our investors through processes that balance short-term return on investment with long-term housing preservation and value enhancement. We nurture a reputation of excellence in our housing communities, in our operations, and within ourselves. We promote healthy communication, productive teamwork, integrity and professionalism.  To learn more, please visit http://www.hnnassociates.com.

Contact At Once! Named a TAG Top 40 Innovative Technology Company

Top 40 Companies to be Honored for Innovation and Contributions to Georgia’s Technology Community

The Technology Association of Georgia (TAG), the state’s leading association dedicated to the promotion and economic advancement of Georgia’s technology industry, today announced Contact At Once! as one of its Top 40 Innovative Technology Companies in Georgia. TAG will recognize this prestigious group at the 2012 Georgia Technology Summit (GTS) on March 28, 2012, at the Cobb Galleria Centre.

TAG’S Top 40 Awards recognize Georgia-based companies for their degree of innovation, the scope and financial impact of their innovations and effect of such innovation in promoting Georgia’s technology industry throughout the U.S. and globally.

“The Top 40 companies are shining examples of what makes Georgia a hotbed for innovation in technology,” said Tino Mantella, president & CEO of TAG. “Georgia is home to more than 13,000 technology companies, so we applaud the 2012 Top 40 finalists for standing out as leaders in innovation and in Georgia’s technology community. These are the types of companies that will help Georgia become recognized as one of the top states in the nation for technology.”

“This year we had a 30% increase in the number of applications over the past few years. We were very impressed by the quality and breadth of technology companies that applied,” said Dennis Zakas, a partner and founder of Zakas & Leonard, LLP, Chair of Group Office Buys, LLC, and chairperson of the Top 40 Selection Committee. “It was very difficult to choose the Top 40 because of the large number of deserving companies. We expect great things from our winners.”

Since its founding in 2005, Contact At Once! has operated industry-specific merchant networks built around its proprietary SaaS (Software as a Service) website chat software and was the first to make it possible for vertical search websites to embed chat in online ads. Contact At Once! website chat typically increases the number of online shoppers that initiate contact by 25%. The company’s latest innovation, the basis for their second selection to the Top 40, is a new product called Mobile Text Connect that layers SMS text messaging on top of the existing industry-specific merchant networks, making it simple for consumers to connect with merchants by texting from their Smartphones while providing merchants with the tools and infrastructure to manage those communications.

2011 was a remarkable year for Contact At Once!, and in 2012 we look to build on our success based on new innovations such as Mobile Text Connect,” notes John Hanger, CEO and Cofounder of Contact At Once! “We’ve experienced tremendous market adoption with our automotive chat solutions, and we have replicated the model in the multifamily, apartment rental space. Being named as one of the Top 40 Innovative Technology Companies in Georgia is a testament to the great work being done by all of our team members on behalf of our customers.

For more information about the Top 40 awards and the Georgia Technology Summit, visit http://www.tagonline.org/georgia-technology-summit.php . Follow the conversation on Twitter through #GTS2012.

ABOUT THE TECHNOLOGY ASSOCIATION OF GEORGIA (TAG)
The Technology Association of Georgia (TAG) is the leading technology industry association in the state, serving more than 15,000 members and hosting over 200 events each year. TAG serves as an umbrella organization for 30 industry societies, each of which provides rich content for TAG constituents. TAG’s mission is to educate, promote, influence and unite Georgia’s technology community to foster an innovative and connected marketplace that stimulates and enhances a tech-based economy. The association provides members with access to networking and educational programs; recognizes and promotes Georgia’s technology leaders and companies; and advocates for legislative action that enhances the state’s economic climate for technology. Additionally, the TAG Education Collaborative (TAG’s charitable arm) focuses on helping science, technology, engineering and math (STEM) education initiatives thrive. For more information visit the TAG website at www.tagonline.org or TAG’s community website at www.TAGthink.com. To learn about the TAG-Ed Collaborative visit http://www.tagedonline.org/.

ABOUT CONTACT AT ONCE!
Contact At Once! is the leading automotive and multifamily, apartment rental chat software provider and operator of the automotive industry’s only dealer chat network connecting more than 9,000 auto dealers with the websites car shoppers visit most often. Adding Contact At Once! dealer chat software to a website typically increases a dealership’s sales conversations by at least 25%. Named to the Inc. 500 as one of America’s fastest growing businesses in August of 2011, Contact At Once! is headquartered in Atlanta, Georgia. For more information about the company’s auto dealer chat product, please visit www.autodealerchat.com. For further information about the company’s solutions for the apartment rental vertical, please go to www.apartmentchat.com. To learn more about the company, please visit the corporate site, www.contactatonce.com.

Contact At Once! Automotive Chat Receives “Highest Rated” DrivingSales Dealer Satisfaction Award

automotive chat

Contact At Once! Ranked #1 in Dealer Satisfaction in Chat Provider Category for Second Year in a Row.

Contact At Once!, the dealer chat leader, is the recipient of the “Highest Rated” Chat Provider Award in the third annual DrivingSales Dealer Satisfaction Awards. For the second year in a row, Contact At Once! received the highest dealer satisfaction ranking in the Chat Provider category, as determined by the thousands of auto dealers who are part of the DrivingSales.com community.

“Contact At Once! would like to thank our many customers for their positive reviews and feedback. We are often recognized for being the most widely used and most popular provider of automotive chat, but it is particularly gratifying to be recognized as the highest rated as well. The dealers on Drivingsales.com are amongst the most progressive, so we are very honored to receive this recognition two years in a row.” said Marc Hayes, Executive VP and Founder of Contact At Once!

Serving over 9,000 auto dealerships in North America, the Contact At Once! dealer chat network includes third-party listing sites such as AutoTrader.com, Cars.com, CarsDirect.com, CarSoup.com and EveryCarListed.com, as well as manufacturer websites like Kia.com, partner websites and applications in addition to traditional dealership websites. Using a single set of tools and processes, car dealers can leverage automotive chat to respond to consumer inquiries originating from anyplace in the dealer chat network. Dealers that leverage Contact At Once! dealer chat software typically experience an increase of at least 25% in the number of online shoppers that contact the dealership.

The DrivingSales Dealer Satisfaction Awards, presented in conjunction with the 2012 National Automobile Dealers Association (NADA) Convention & Expo, measure dealer satisfaction by allowing dealers to rate and review their vendors at DrivingSales.com Vendor Ratings, the industry’s only neutral, comprehensive vendor rating forum featuring real-time peer reviews and honest competitor comparisons. The awards also incorporate the results of the 2011 Vendor Ratings survey, which was deployed to nearly 18,000 dealerships nationwide.

“We are proud to present the DrivingSales Dealer Satisfaction ‘Highest Rated’ Chat Provider Award to Contact At Once! for achieving the most coveted accolade of all, the satisfaction of its dealer customers,” said DrivingSales CEO and Founder Jared Hamilton. “This award, based on the direct input of the dealer community, recognizes service providers like Contact At Once! who are leading the way in innovation, performance, and customer service.  We congratulate Contact At Once! on excelling in meeting and exceeding the needs of its dealer customers.

Full award results are available online at http://dealersatisfactionawards.com/. Broadcast coverage of the DrivingSales Dealer Satisfaction Awards ceremony will be available at www.drivingsalestv.com following NADA.

ABOUT CONTACT AT ONCE!
Contact At Once! is the leading automotive chat software provider and operator of the industry’s only dealer chat network connecting more than 9,000 auto dealers with the websites car shoppers visit most often. Adding Contact At Once! dealer chat software to a website typically increases a dealership’s sales conversations by at least 25%. Named to the Inc. 500 as one of America’s fastest growing businesses in August of 2011, Contact At Once! is headquartered in Atlanta, Georgia. For more information about the company’s auto dealer chat product, please visit: www.autodealerchat.com.

ABOUT DRIVINGSALES VENDOR RATINGS
DrivingSales Vendor Ratings at is the industry’s only neutral, comprehensive vendor rating forum featuring real-time peer reviews and honest competitor comparisons “searchable by category, company or rating”  and is one of the most popular features of DrivingSales.com. Dealers are asked to rate their vendors on a 1-5 star scale, including whether they would recommend the vendor product to colleagues, and why they would or would not recommend the product.

ABOUT DRIVINGSALES.COM
DrivingSales is the auto industry’s fastest-growing, most influential trade media property focused on delivering actionable profit-building information and business intelligence to auto retailers and industry professionals. Approximately, one in every four dealerships in the United States has a registered member in the DrivingSales community.

Dealer HD Develops New Behavioral Chat Product Powered by Contact At Once!

automotive chat

Product Monitors Shopper Activity and Serves Proactive Chat Greeting Relevant to the Automotive Shopper’s Activities.

Contact At Once!, the dealer chat software leader, and Dealer HD, an Automotive Website and Solutions Provider, today announced the immediate availability of a unique chat product that monitors the activities of the online shopper, and serves up highly targeted chat greetings.  The new Dealer HD offering, Behavioral Chat, adds a layer of business intelligence logic to Contact At Once! Automotive Chat.  This results in a highly relevant and proactive chat greeting which matches the shopper’s interest.

We have partnered with Contact At Once! for many years and for a number of reasons. They provide the best overall chat customer service with the largest reach: Being able to be used on PC’s, Macs, mobile phones, iPads and numerous other portable devices. On the partner side, they have fantastic support and a well documented API,” Bruce Etzcorn, Dealer HD Director of Product Development said.  “We built behavioral chat to increase conversations by delivering tailored messages directly to visitors using their shopping behavior.

Behavioral chat provides a way to serve chat greetings that truly reflect what the customer is looking for. As an example, if a shopper is looking at Ford F150s, a chat greeting could drop in that says ‘Our F150 Expert is here to Answer Your Questions.’ Our team has built and applied a layer of Dealer HD business intelligence logic which calls a request into the Contact At Once! system to deliver chat greetings which are attuned to shoppers’ specific desires,” Etzcorn concluded.

It is gratifying to know that our partners are able to apply new and creative ideas that add value and functionality to our dealer chat products,” said Contact At Once! Founder and Executive Vice President, Marc Hayes. “By applying business intelligence to Contact At Once! chat, Dealer HD has added real innovation, resulting in a unique and compelling chat solution that will greatly benefit our mutual customers.

Dealer HD Behavioral Chat powered by Contact At Once! is available immediately.  Interested dealers may contact their Dealer HD account representative for additional information, or may call 866-222-7712 to schedule a demonstration.

ABOUT CONTACT AT ONCE!

Contact At Once! is the leading automotive chat software provider and operator of the industry’s only dealer chat network connecting more than 9,000 auto dealers with the websites car shoppers visit most often. Adding Contact At Once! dealer chat software to a website typically increases a dealership’s sales conversations by at least 25%. Named to the Inc. 500 as one of America’s fastest growing businesses in August of 2011, Contact At Once! is headquartered in Atlanta, Georgia. For more information about the company’s auto dealer chat product, please visit: www.autodealerchat.com.

ABOUT DEALER HD

Dealer HD is an Automotive Website and Solutions Provider serving clients Nationwide. Located in the southern suburbs of Chicago, the Dealer HD team has over 100 years of combined automotive experience.  Dealer HD provides customizable dealer web sites with a comprehensive admin tool that collects dealer leads, allows the quick and easy editing of website content, inventory modification and more.  Dealer HD makes sure your dealer website is ready for mobile applications, social networking, and all future web innovations.  To learn more, please visit www.dealerhd.com.

SiSTeR Technologies and Contact At Once! Announce Product Integration

Adds live dealer chat to to video offerings.

Contact At Once!, the dealer chat software leader, and SiSTeR Technologies, the pioneer and thought leader of automated video rendering technology systems, today announced the integration of Contact At Once! dealer chat into SiSTeR’s dealer video products.  Dealers who presently use Deluxe or Premium versions of Contact At Once! Dealer Edition packages and who use SiSTeR Technologies video platform, The Publisher, will now have ContactAtOnce! chat embedded directly into the video player, allowing direct, real-time dealer contact as the shopper views video footage of the vehicles offered by the dealership.

While video has proven to be an effective sales and marketing tool, it has traditionally been a one-way communication option, with little opportunity for customer engagement.  By adding Contact At Once! chat to SiSTeR Technologies’ vehicle walk-a-round videos, powered by The Publisher, there is now a clear call to action – one that invites the shopper to ask questions and that builds rapport between the customer and dealership sales professionals.

Unique to the industry, The Publisher serves as an integrated marketing platform, allowing auto dealers to add multiple third-party applications to the top of the player.  This results in a customized viewing experience for dealer website visitors. As the shopper clicks on one these embedded applications, the video then pauses play while the app launches directly from the player.  In addition to Contact At Once! chat, dealers can choose from a variety of compatible applications, to include credit applications and trade-in evaluations, in order to entice their video viewers to take the next steps along the shopping path.

The Contact At Once! Deluxe Partner Program is for providers of applications that complement our dealer chat solution and that, when integrated, increase the value derived by dealers who are our mutual customers,” said Director of Business Development, Lloyd Hecht.  “This partnership makes video a much more interactive sales tool, as shoppers now have a direct and real-time connection to dealership sales professionals while the thought of buying that next vehicle is top of mind.

The Publisher is provided free of charge to all auto dealers, partners and application providers of SiSTeR Technologies. Contact At Once! Dealer Edition customers at the Deluxe or Premium level, and who utilize SiSTeR Technologies Publisher, will have the live chat integration feature available at no additional charge. Contact At Once! Deluxe or Premium customers should contact their SiSTeR Technologies representative to request activation of ContactAtOnce! chat within The Publisher solution.

ABOUT SISTER TECHNOLOGIES
SiSTeR Technologies is the pioneer and thought leader of automated video rendering technology systems.  Founded in 2003, SiSTeR created the automated vehicle video walk-a-round industry in 2006 and video search engine optimization (vSEO) industry for automotive dealers in 2008. SiSTeR was awarded U.S. Patent 7882258 on February 1, 2011 in recognition for its state-of-the-art video rendering technology.

SiSTeR maintains a cutting edge position in automated video technology with current product evolutions for the automotive industry as well as emerging categories.  For more information, please visit http://www.sister.tv

ABOUT CONTACT AT ONCE!
Contact At Once! is the leading automotive chat software provider and operator of the industry’s only dealer chat network connecting more than 9,000 auto dealers with the websites car shoppers visit most often. Adding Contact At Once! dealer chat software to a website typically increases a dealership’s sales conversations by at least 25%. Named to the Inc. 500 as one of America’s fastest growing businesses in August of 2011, Contact At Once! is headquartered in Atlanta, Georgia. For more information about the company’s auto dealer chat product, please visit: www.autodealerchat.com.  To learn more about the company, please visit our corporate site, www.contactatonce.com.

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