Contact At Once!

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Contact At Once!, a LivePerson Company, Integrates with Facebook Marketplace

Today, Facebook announced the general availability of used vehicle dealer listings in the U.S. on Marketplace, a section of Facebook that lets people buy and sell items to others in their community.

Contact At Once!, a LivePerson Company, worked with Facebook and selected dealers in the Facebook Messenger integration on Marketplace.

Interested buyers can communicate with dealerships via Messenger. These conversations are much easier to manage and track for dealerships leveraging the Contact At Once! platform. The integration enables Messenger conversations to flow through the dealership’s existing Contact At Once! processes, including routing, answering, tracking and integration into the CRM.

“Facebook’s commitment to messaging through Messenger and Marketplace is yet another indication of the opportunity we see with consumer-to-business messaging,” says Marc Hayes, VP Products & Strategy, Contact At Once!.

“Why wouldn’t you want more potential buyers to see your inventory, especially when there’s such an easy way for them to start a sales conversation while they’re already in Facebook? Contact At Once! makes it even more effective for dealerships to track and manage, so your team isn’t overwhelmed,” Hayes adds.

Contact At Once!, a LivePerson Company, Expands IP Portfolio with Additional Patent on Business Messaging Capabilities

The United States Patent and Trademark Office has issued a new patent to Contact At Once!, a LivePerson Company, related to its innovative approach to consumer-to-business messaging.

U.S. Patent 9,572,189 covers the concept of a “system and method for analyzing messages and initiating communication sessions,” enabling Contact At Once! customers to better serve the needs of consumers who wish to communicate with businesses via messaging. Practical applications of this include unified chat and mobile messaging sessions that begin as a chat and are continued as mobile messaging sessions.

The Contact At Once! IP portfolio spans more than a decade of innovation. This new patent is the most recent addition to the company’s portfolio, expanding on another recent patent, U.S. Patent 8,374,915, granted for the company’s innovative concept of a system and method for publishing online advertisements and search results that include a real-time two-way communications system, such as messaging.

“Contact At Once! has continually invested in technological innovations to allow in-market shoppers and businesses to message at scale through a variety of media. This latest patent is another example of our commitment to helping our brands seamlessly connect with consumers in innovative ways that are most convenient for shoppers,” says Marc Hayes, Vice President of Product and Strategy.

ABOUT CONTACT AT ONCE!
Contact At Once!, a LivePerson company, helps boost engagement by making it easy for consumers to connect with businesses to ask questions at the moment their interest is piqued. More engagement can translate into more sales, and that’s why over 17,000 businesses rely on the Contact At Once! digital messaging platform to build relationships with online, mobile shoppers. For more information, visit www.contactatonce.com.

ABOUT LIVEPERSON
LivePerson, Inc. (NASDAQ: LPSN) is a leading provider of cloud-based mobile and online business messaging solutions, enabling a meaningful connection between brands and consumers. LiveEngage, the Company’s enterprise-class platform, empowers consumers to stop wasting time on hold with 1-800 numbers, and instead message their favorite brands, just as they do with friends and family. More than 18,000 businesses, including Citibank, HSBC, EE, IBM, L’Oreal, Orange, PNC and The Home Depot rely on the unparalleled intelligence, security and scalability of LiveEngage to reduce costs, increase lifetime value and create meaningful connection with consumers. For more information, visit www.liveperson.com.

MEDIA CONTACT
Allison Franzese, LivePerson, Inc.
afranzese@liveperson.com
212-609-4224

RVT.com & Contact At Once! Partner for a More Convenient Online Shopping Experience

Mutual dealer customers of RVT.com and Contact At Once!, a LivePerson Company, can expand their chat and text messaging capabilities from their own websites to their RVT.com inventory pages.

RVT.com, a leading Internet classifieds ad site for RVs, travel and 5th wheel trailers, motor homes and campers, and Contact At Once!, a LivePerson Company (Nasdaq: LPSN), the automotive leader in mobile messaging, have partnered to spread the convenience of business-to-consumer messaging to more RV shoppers.

If an RV dealer uses Contact At Once! chat and text messaging on their dealership site, they now can extend those capabilities to their RVT.com advertising as well. The “Text Seller” and “Live Chat” options will appear on the dealer’s RVT.com inventory detail pages. Shoppers can click the communication of their choice and start a live conversation with the dealer as they research.

“Chat and text messaging can get dealers in direct conversation with low-funnel shoppers, and it’s a great way to help higher-funnel shoppers narrow their decision,” explains Jeff Parr, Director of Business Development at Contact At Once!. “This partnership also gives dealers a big advantage in that they can drive these additional engagements without creating new processes—it’s the same process, tools and experience they already use with Contact At Once! on their dealer site.”

Messaging is an increasingly important part of any retailer or dealership strategy. Contact At Once! data show that interactive mobile messaging between consumers and businesses over its network (which manages millions of interactions each year) has increased over 100 percent in the last year alone. In fact, 83 percent of surveyed consumers who either recently bought a vehicle or planned to said they’d prefer to message with businesses about purchases (full details available in this 2016 survey report).

“We’re always working to stay ahead of shopping trends, and messaging is one that RV dealers and consumers are starting to embrace,” adds Shawn Friesen, Vice President of Sales & Marketing at RVT.com. “This addition will help drive even more conversions for our RV dealer customers, along with enhancing the shopping experience for our site visitors.”

ABOUT CONTACT AT ONCE!
Contact At Once!, a LivePerson company, helps boost engagement by making it easy for consumers to connect with automotive manufacturers and dealerships to ask questions at the moment their interest is piqued. More engagement can translate into more sales, and that’s why over 17,000 businesses rely on the Contact At Once! mobile messaging platform to build connected relationships with online, mobile automotive shoppers. For more information, visit www.contactatonce.com.

ABOUT RVT.COM
RVT.com is North America’s leading RV Classifieds provider with over 18 million annual consumer visits, featuring 100,000 new and used RVs for sale by dealers and owners. Built on a platform of bringing RV Buyers and Sellers together, RVT.com assists in the sales of thousands of RVs every month, and currently showcases inventory for nearly 900 RV dealerships. For more information, visit www.rvt.com.

ABOUT LIVEPERSON, INC.
LivePerson, Inc. (NASDAQ: LPSN) is the leading provider of mobile and online messaging business solutions, enabling a meaningful connection between brands and consumers. LiveEngage, the Company’s enterprise-class, cloud-based platform, empowers consumers to stop wasting time on hold with 1-800 numbers, and instead message their favorite brands, just as they do with friends and family. More than 18,000 businesses, including Adobe, Citibank, HSBC, EE, IBM, L’Oréal, PNC, and The Home Depot, rely on the unparalleled intelligence, security, and scalability of LiveEngage to reduce costs, increase lifetime value, and create meaningful connection with consumers. For more information, please visit www.liveperson.com. To view other global press releases about LivePerson, please visit pr.liveperson.com.

Media Contacts:
Allison Franzese, 646.609.4224
LivePerson, Inc.
afranzese@liveperson.com

Contact At Once! Named Platinum Partner in CDK Global’s Partner Program

CDK Global customers get streamlined access to Contact At Once!, a LivePerson Company, and its industry-leading messaging technology, integrated with CDK behavioral shopper data.

Contact At Once!, a LivePerson Company (Nasdaq: LPSN), has been named the Platinum Partner with the CDK Global Partner Program’s Digital Partners integration offering.

“Joining CDK’s Partner Program is a perfect fit for one of our top goals: making it simple for dealers to add the communication conveniences today’s shoppers prefer,” says Skip Dowd, Contact At Once! Automotive Vice President. “Another goal is helping dealers effectively engage more buyers and service customers. That’s why, with Contact At Once!, engagement doesn’t have to stop at the website. Dealers can use our platform to manage chats and texts originating from their online ads and Facebook Messenger, as well!”

With the CDK Partner Program, dealerships with CDK websites can add the full power of Contact At Once!’s industry-leading messaging platform—with integrated reporting and analytics—in just a few clicks. They can select from a variety of Contact At Once! chat and text messaging packages, including those which integrate proactive conversation management. This enables dealers to more easily engage shoppers even during busy moments and non-traditional business hours.

Thanks to the two companies’ deep integration, dealerships can also have easy access to CDK behavioral shopper data to better guide the sales conversation as they’re chatting with shoppers.

Messaging is an increasingly important part of a mobile strategy. Contact At Once! data show that interactive mobile messaging between consumers and businesses over its network (which manages millions of interactions each year) has increased over 100 percent in the last year alone.

“When we give consumers the option to message with retailers, they take advantage of it,” says Dowd.

ABOUT CONTACT AT ONCE!
Contact At Once!, a LivePerson company, helps boost engagement by making it easy for consumers to connect with automotive manufacturers and dealerships to ask questions at the moment their interest is piqued. More engagement can translate into more sales, and that’s why over 15,000 businesses rely on the Contact At Once! mobile messaging platform to build connected relationships with online, mobile automotive shoppers. For more information, visit www.contactatonce.com.

ABOUT CDK GLOBAL
With more than $2 billion in revenues, CDK Global is a leading global provider of integrated information technology and digital marketing solutions to the automotive retail and adjacent industries. Focused on evolving the automotive retail experience, CDK Global provides solutions to dealers in more than 100 countries around the world, serving more than 27,000 retail locations and most automotive manufacturers. CDK’s solutions automate and integrate all parts of the dealership and buying process from targeted digital advertising and marketing campaigns to the sale, financing, insuring, parts supply, repair and maintenance of vehicles. Visit www.cdkglobal.com.

ABOUT LIVEPERSON, INC.
LivePerson, Inc. (NASDAQ: LPSN) is the leading provider of mobile and online messaging business solutions, enabling a meaningful connection between brands and consumers. LiveEngage, the Company’s enterprise-class, cloud-based platform, empowers consumers to stop wasting time on hold with 1-800 numbers, and instead message their favorite brands, just as they do with friends and family. More than 18,000 businesses, including Adobe, Citibank, HSBC, EE, IBM, L’Oréal, PNC, and The Home Depot, rely on the unparalleled intelligence, security, and scalability of LiveEngage to reduce costs, increase lifetime value, and create meaningful connection with consumers. For more information, please visit www.liveperson.com. To view other global press releases about LivePerson, please visit pr.liveperson.com.

Media Contacts:
Allison Franzese, 646.609.4224
LivePerson, Inc.
afranzese@liveperson.com

Jennifer Nagy, 847.363.4373
CDK Global
Jennifer.Nagy@cdk.com

The Contact At Once! Messaging Platform Receives 2016 “Highest Rated” DrivingSales Dealer Satisfaction Award

7-time winner of DrivingSales Dealer Satisfaction Award

Ranked #1 in dealer satisfaction, the Contact At Once! messaging platform wins the award in the Chat Tools & Services Category.

Contact At Once!, a LivePerson Company, (NASDAQ: LPSN) has received the “Highest Rated” Chat Tools & Services Award in the eighth annual DrivingSales Dealer Satisfaction Awards. The awards, presented at a special event on January 27, 2017, in conjunction with the 2017 National Automobile Dealers Association (NADA) Convention & Expo, are based on DrivingSales Vendor Ratings, which comprise 35,000 validated user reviews.

“We’re so thankful to our family of customers who took the time to share their Contact At Once! experiences on DrivingSales,” added Skip Dowd, Contact At Once! Global Automotive VP.

“And that’s one of the reasons we hold this award close to our hearts. It’s based on the feedback we value most: from the very people who use our messaging platform to connect with their own customers. We couldn’t have won this award seven times in a row without you, and we look forward to providing an ever-more powerful, helpful solution in the years to come!”

Contact At Once! provides the automotive market’s most widely deployed messaging platform used to embed chat and text messaging in online advertising, on websites, mobile sites, in social media and in online reviews. Over 17,000 businesses are enabled with Contact At Once! messaging solutions.

“I am pleased to present Contact At Once! with the ‘Highest Rated’ Chat Tools & Services Award for consistently contributing the highest level of value to its dealership customers throughout 2016,” said DrivingSales CEO and Founder Jared Hamilton. “DrivingSales Vendor Ratings help dealers make important vendor decisions by providing peer reviews on the solutions that were most successful in their dealerships and Contact At Once! was at the top of the list in its category. Congratulations for being recognized as one of the best-of-the-best by the dealer community.”

The DrivingSales Dealer Satisfaction Awards are based on cumulative ratings tallied and verified over the calendar year (January – December) at DrivingSales.com Vendor Ratings. DrivingSales.com Vendor Ratings is the industry’s only neutral, comprehensive vendor rating forum featuring real-time peer reviews and honest competitor comparisons. The site provides dealerships with important information from actual customers who have hands-on experience using vendor products / solutions in their stores. Each rating is verified as coming from an actual dealership employee.

Full award results are available online at http://dealersatisfactionawards.com/. Award winners are showcased in the Q1 2017 issue of DrivingSales Buyers Guide which, in addition to being distributed at the 2017 NADA Convention and Expo, is delivered to every new car dealership nationwide, as well as to more than 2,000 of the top used car dealers in the U.S. The DrivingSales Buyers Guide represents over 1,000 automotive solutions and over 35,000 dealer reviews of those products from DrivingSales Vendor Ratings, identifying the solutions that have risen to the top.

About Contact At Once!, a LivePerson Company
Contact At Once!, a LivePerson company, helps boost engagement by making it easy for consumers to connect with automotive manufacturers and dealerships to ask questions at the moment their interest is piqued. More engagement can translate into more sales, and that’s why over 17,000 businesses rely on the Contact At Once! messaging platform to build relationships with online, mobile automotive shoppers. For more information, visit www.contactatonce.com.

About LivePerson
LivePerson is the leading provider of mobile and online messaging business solutions, enabling a meaningful connection between brands and consumers. LiveEngage, the Company’s enterprise-class, cloud-based platform, empowers consumers to stop wasting time on hold with 1-800 numbers, and instead message their favorite brands, just as they do with friends and family. More than 18,000 businesses, including Adobe, Citibank, EE, IBM, Orbitz, PNC, and The Home Depot rely on the unparalleled intelligence, security, and scalability of LiveEngage to reduce costs, increase lifetime value, and create stronger, more intuitive relationships with consumers. For more information, visit www.liveperson.com.

About DrivingSales
DrivingSales serves automotive retailers with an integrated suite of technology, knowledge, community and performance insight designed to advance the success of retail professionals and their dealerships. Founded by a third-generation car dealer in 2008, today DrivingSales is utilized by two-thirds of franchised dealerships in North America as a resource to improve their business performance. To learn more about the DrivingSales community, news, dealer education or performance analytics visit DrivingSales.com.

Media Contacts
Rurik Bradbury
LivePerson
rbradbury@liveperson.com
646-360-0197

Madeleine Low
DrivingSales
maddy.low@drivingsales.com
866-943-8371

Lincoln Property Company’s Marketing Partner of the Month

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You might have heard the news (we’re shamelessly proud of it): Lincoln Property Company (LPC) chose Contact At Once! as their April 2016 Marketing Partner of the Month!

We’re beyond honored to receive this recognition from the second largest multifamily manager in the U.S. And it got us thinking: Why would a mobile messaging company be recognized as a marketing partner? While it’s not surprising in today’s always-connected world, here are three more reasons messaging is vital not just in marketing, but in property management as a whole:

The Right Fit

LPC has a strong commitment to communication and being “a company for your lifestyle,” as they say to prospective residents on their website. So what better way to fit consumers’ mobile lifestyle than offering the flexibility to communicate with property management the way they prefer to interact with friends: via text or chat?

Contact At Once! enables these personal connections, making it easy for consumers to get questions answered wherever they are AND for LPC teams to qualify, follow up and nurture them through the leasing process.

The Right Results

That ease of use reminds me of a quote from Mark Cuban: “Make your product easier to buy than your competition, or you will find your customers buying from them, not you.” And it seems to hold true for multifamily leasing as well, based on a 60-day analysis of communities before and after adding Contact At Once! messaging:

  • One LPC community saw a 164% increase in leases (with only a 38% increase in website traffic).
  • Another was able to increase leases almost 46%…even during a slow November-December stretch where web traffic declined 14%.

Were those results due just to mobile messaging? Maybe not, but messaging’s fast convenience can boost overall interactions, which means more chances to influence leasing decisions!

The Right Consumer Experience

This all adds up to a streamlined, at-your-attention, mobile-focused experience. At Contact At Once!, we believe that if you can be there, ready to help in all the moments that matter to a consumer—whether prospect or resident—you’re going to increase loyalty. Such availability and responsiveness are vital to the customer experience today, which has been called the new “battleground” for business.

LPC lives and breathes that sort of experience, and we’re so proud to be a partner in it!

Check out our recent interview with Sheri Killingsworth, Lincoln’s VP of Marketing & Communications.

CDK Global & Contact At Once! Team to Offer Auto Shoppers Customized Website Experiences

Through a first-of-its-kind initiative, CDK Global, provider of integrated technology solutions for more than 26,000 vehicle dealerships and the industry’s largest data warehouse of shopper behavior, will partner with Contact At Once!, a LivePerson Company, to share behavioral data that enables delivery of dynamic and customized experiences for website visitors.

Contact At Once!, the automotive industry’s most widely deployed mobile messaging platform, is used to manage millions of conversations with consumers each year. Under the new agreement, consumer data from CDK’s treasure trove of insights will be used to offer customized content to consumers based on shopping patterns and to help dealers have a better understanding of a shopper’s needs when they choose to engage via chat or text.

“Both CDK and Contact At Once! share an ultimate goal: helping dealers make meaningful connections with more potential buyers,” says John Hanger, Contact At Once! general manager. “For Contact At Once! customers, this partnership puts highly relevant shopper insights at their fingertips, enabling more effective salesmanship via chat and text conversations, which can mean converting a higher percentage of anonymous shoppers into valuable sales leads.”

The Atlanta Journal Constitution Names LivePerson a Winner of the Atlanta Metro Area 2016 Top Workplaces Award

NEW YORK, March 28, 2016 /PRNewswire/ — LivePerson, Inc. (NASDAQ: LPSN), has been awarded a 2016 Top Workplaces honor by The Atlanta Journal Constitution. The Top Workplaces lists are based solely on the results of an employee feedback survey administered by WorkplaceDynamics, LLC, a leading research firm that specializes in organizational health and workplace improvement. Several aspects of workplace culture were measured, including alignment, execution and connection, just to name a few.

“The Top Workplaces award is not a popularity contest. And oftentimes, people assume it’s all about fancy perks and benefits,” says Doug Claffey, CEO of WorkplaceDynamics. “But to be a Top Workplace, organizations must meet our strict standards for organizational health. And who better to ask about work life than the people who live the culture every day—the employees. Time and time again, our research has proven that what’s most important to them is a strong belief in where the organization is headed, how it’s going to get there, and the feeling that everyone is in it together.” Claffey adds, “Without this sense of connection, an organization doesn’t have a shot at being named a Top Workplace.”

LivePerson, a leading provider of mobile and online messaging, helps facilitate meaningful connections between brands and consumers. “We are honored to be named among the 2016 Top Workplaces in Atlanta, and it shows that our mission of creating meaningful connections is truly being lived out in our company culture,” says John Hanger, general manager of Contact At Once!, a LivePerson company.

Atlanta-based LivePerson staff will be in new state-of-the-art facilities with an innovative open design at Avalon Park in Alpharetta next month. “We have rapidly expanded our presence in metro Atlanta and are excited to have our entire team in one space with room to grow,” Hanger says.

About LivePerson
LivePerson, Inc. (Nasdaq: LPSN) offers a cloud-based platform that enables businesses to proactively connect in real-time with their customers via chat, voice and content delivery at the right time, through the right channel, including websites, social media and mobile devices. This “intelligent engagement” is driven by real-time behavioral analytics, producing connections based on a true understanding of business objectives and customer needs. For more information, please visit www.liveperson.com. To view other global press releases about LivePerson, please visit pr.liveperson.com.

Media Contact: Erin Kang, 212-609-4256

About WorkplaceDynamics, LLC
Headquartered in Exton, PA, WorkplaceDynamics specializes in employee feedback surveys and workplace improvement. This year alone, more than two million employees in over 6,000 organizations will participate in the Top Workplaces™ campaign—a program it conducts in partnership with more than 40 prestigious media partners across the United States. Workplace Dynamics also provides consulting services to improve employee engagement and organizational health. WorkplaceDynamics is a founding B Corporation member, a coalition of organizations that are leading a global movement to redefine success in business by offering a positive vision of a better way to do business.

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Dealer.com Partners with Contact At Once! for Chat & Text Solutions

Dealer.com, a Cox Automotive brand, today announced the company has partnered with Contact At Once! to offer the provider’s chat and text solutions, including a number of Contact At Once! packages that are integrated with Dealer.com websites.

“Contact At Once! has a history of delivering leading chat and text products and services,” said Wayne Pastore, senior vice president, Dealer.com. “The Contact At Once! tools allow us to give dealers a powerful, convenient and mobile solution to better connect one-on-one and service car buyers wherever they are, whenever they need help.”

This is not the first alliance for Contact At Once! and Dealer.com. In 2013, the companies worked together to incorporate chat in Dealer.com’s Control Center, making it simple for customers to use instant messaging to connect with car shoppers and view the impact of chat performance. Dealer.com clients will now be able to select from options that include fully managed and co-managed chat and text.

According to John Hanger, general manager, Contact At Once!, “Those services can help dealers round out a comprehensive solution for connecting with online and mobile shoppers. Dealer.com understands the power of giving consumers the options to chat and text and wants to make the implementation, from integration to invoicing, straightforward for their dealer clients. We are proud to be selected as their provider.”

Dealer.com (Booth #1124C) and Contact At Once! (Booth #4407C) will be available to demonstrate solutions at the upcoming National Automobile Dealers Association Convention & Exposition (NADA 2016), March 31 – April 3, 2016, in Las Vegas.

About Dealer.com:
Dealer.com provides an integrated platform of Advertising, Website and Managed Services products which allow OEMs, dealer groups, retailers and agencies to leverage advanced digital technology and data to better engage and connect with their customers. The company practices a deep commitment to its culture of innovation, with a focus on health and wellness, making it one of the most desirable places to work, and a valuable partner for automotive retailers. Dealer.com is a part of Cox Automotive. For more information please visit www.coxautoinc.com.

About Contact At Once!
Contact At Once!, a LivePerson company, helps boost engagement by making it easy for consumers to connect with automotive manufacturers and dealerships to ask questions at the moment their interest is piqued. More engagement can translate into more sales, and that’s why over 15,000 businesses rely on the Contact At Once! mobile messaging platform to build connected relationships with online, mobile automotive shoppers. For more information, visit www.contactatonce.com.

About LivePerson, Inc.
LivePerson, Inc. (NASDAQ: LPSN) is a leading provider of mobile and online messaging, enabling a meaningful connection between brands and consumers. LiveEngage, the Company’s enterprise-class, cloud-based platform, empowers consumers to stop wasting time on hold with 1-800 numbers, and instead message their favorite brands, just as they do with friends and family. More than 18,000 businesses, including Adobe, Citibank, EE, HSBC, IBM, Orbitz, PNC, The Home Depot, and Walt Disney rely on the unparalleled intelligence, security and scalability of LiveEngage to reduce costs, increase lifetime value and create meaningful connection with consumers. For more information, please visit www.liveperson.com. To view other global press releases about LivePerson, please visit pr.liveperson.com.

Media Contacts:
Alison Von Puschendorf
Director, External Communications
Dealer.com/Cox Automotive
877.327.8422 x7366
Alison.vonpuschendorf@dealer.com

Erin Kang
Corporate Communications
LivePerson, Inc.
212-609-4256
ekang@liveperson.com

 

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Contact At Once! Receives “Highest Rated” DrivingSales Dealer Satisfaction Award

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Ranked No. 1 in Dealer Satisfaction in Chat Products Category for Sixth Straight Year

Contact At Once!, a LivePerson company (Nasdaq: LPSN), has received the “Highest Rated” Dealer Satisfaction Award for Chat Products in the seventh annual DrivingSales Dealer Satisfaction Awards, as determined by the thousands of auto dealers who are part of the DrivingSales community. It is the sixth time in a row Contact At Once! has received the “Highest Rated” Dealer Satisfaction Award.

Being ranked No. 1 in dealer satisfaction is simply the highest honor we can attain,” says John Hanger, Contact At Once! general manager. “We want to thank our amazing customers for taking the time to share their experiences and DrivingSales for providing a platform that helps us create more meaningful connections with auto dealers.

Contact At Once! provides the automotive market’s most widely deployed platform used to embed chat and text messaging in online advertising, on websites, mobile sites, in social media and in online reviews. Over 15,000 businesses are enabled with Contact At Once! mobile messaging solutions.

“We congratulate Contact At Once! on being recognized as one of the best-of-the-best by the people to whom their services count the most: the dealer community,” said DrivingSales CEO and Founder Jared Hamilton. “For seven years, and through over 25,000 validated reviews, DrivingSales Vendor Ratings has helped dealers make smart, more informed decisions, leading them to outstanding service providers such as Contact At Once!.”

The DrivingSales Dealer Satisfaction Awards are based on cumulative ratings tallied and verified over the calendar year (January–December) at DrivingSales.com Vendor Ratings. DrivingSales Vendor Ratings is the industry’s only neutral, comprehensive vendor rating forum featuring real-time peer reviews and honest competitor comparisons, and provides dealerships with important information from actual customers who have hands-on experience using vendor products / solutions in their stores. Each rating is verified as coming from an actual dealership employee.

Full award results are available online at http://dealersatisfactionawards.com/. Award winners are showcased in the Q1 2016 issue of the DrivingSales DealerExec delivered to more than 2,000 of the top used car dealers in the U.S. For more information on DealerExec, please visit: dealerexecmag.com.

ABOUT CONTACT AT ONCE!
Contact At Once!, a LivePerson company, helps boost engagement by making it easy for consumers to connect with automotive manufacturers and dealerships to ask questions at the moment their interest is piqued. More engagement can translate into more sales, and that’s why over 15,000 businesses rely on the Contact At Once! mobile messaging platform to build relationships with online, mobile automotive shoppers. For more information, visit www.contactatonce.com.

ABOUT LIVEPERSON, INC.
LivePerson, Inc. (NASDAQ: LPSN) is a leading provider of mobile and online messaging, enabling a meaningful connection between brands and consumers. LiveEngage, the Company’s enterprise-class, cloud-based platform, empowers consumers to stop wasting time on hold with 1-800 numbers, and instead message their favorite brands, just as they do with friends and family. More than 18,000 businesses, including Adobe, Citibank, EE, HSBC, IBM, Orbitz, PNC, The Home Depot, and Walt Disney rely on the unparalleled intelligence, security and scalability of LiveEngage to reduce costs, increase lifetime value and create meaningful connections with consumers.

For more information, please visit www.liveperson.com. To view other global press releases about LivePerson, please visit pr.liveperson.com.

About DrivingSales
DrivingSales is a professional network serving the auto industry with dealer-driven news and information, online training and performance data, all to enable dealers to make critical business decisions at their dealerships. DrivingSales’ mission is to connect progressive dealership professionals to the people and information they need to maximize their success. Founded by a third-generation car dealer and opened up to the industry in 2008, today DrivingSales has registered users in over 50% of new car dealerships in the U.S. and is active in several other countries around the globe. To learn more about the DrivingSales community, training or performance analytics visit DrivingSales.com, DrivingSalesUniversity.com and DrivingSalesData.com.

Media Contacts:
Erin Kang, 212-609-4256
LivePerson, Inc.
ekang@liveperson.com

Christina DeVore, 866.943.8371 x124
DrivingSales.com
christina.devore@drivingsales.com

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