Contact At Once!

Archive for the ‘News’ Category

FCA Canada Inc. Wins Tech Titan Award

awarding-excellence_blog-post-image

Contact At Once! Praises FCA Canada’s Innovative Use of Digital Engagement Solutions

FCA Canada Inc. won Auto Remarketing’s Tech Titan award yesterday at the Auto Remarketing Canada Conference. Skip Dowd, vice president of automotive sales for Contact At Once!, a LivePerson Company (NASDAQ: LPSN), presented the award and praised FCA Canada for its special automotive dealer chat program, among other innovations.

The Auto Remarketing Canada Tech Titan Award recognizes technological excellence and is given to a dealer, dealer group or manufacturer every year at the Auto Remarketing Canada Conference.

Contact At Once! provides the automotive market’s most widely deployed digital connections platform used to embed text-based messaging in online advertising, on websites, in social media and in online reviews.

Through FCA Canada’s program, dealership personnel can use the Contact At Once! platform to instantly chat with online shoppers on FCA Digital websites and mobile sites, FCA brand sites and regional sites. If the dealer team is unavailable, the FCA Digital Concierge Team can answer chats on the dealer’s behalf.

FCA Canada is focused on technological advances aimed at improving consumer-to-business communication,” says Dowd. “Their live chat program with Contact At Once! is one example of how they are creating a unique buying experience for Canadian auto shoppers.

ABOUT FCA CANADA INC.
Founded as the Chrysler Corporation in 1925, FCA Canada Inc. is based in Windsor, Ontario, and celebrates its 90th anniversary in 2015. FCA Canada Inc. is a wholly owned subsidiary of FCA US LLC, a member of the Fiat Chrysler Automobiles N.V. (FCA) family of companies. FCA Canada has approximately 440 dealers and markets Chrysler, Jeep, Dodge, Ram and FIAT brands as well as the SRT performance vehicle designation. The company also distributes the Alfa Romeo 4C model and Mopar products. In addition to its assembly facilities, which produce the Chrysler Town & Country, Dodge Grand Caravan (Windsor), Chrysler 300, Dodge Charger and Dodge Challenger (Brampton), FCA Canada operates an aluminum casting plant in Etobicoke, a research and development center in Windsor, and has sales offices and parts distribution centers throughout the country.

FCA, the seventh-largest automaker in the world based on total annual vehicle sales, is an international automotive group. FCA is listed on the New York Stock Exchange under the symbol “FCAU” and on the Mercato Telematico Azionario under the symbol “FCA.”

ABOUT CONTACT AT ONCE!
Contact At Once!, a LivePerson company, helps boost engagement by making it easy for consumers to connect with automotive manufacturers and dealerships to ask questions at the moment their interest is piqued. More engagement can translate into more sales, and that’s why over 13,000 businesses rely on the Contact At Once! digital conversations platform to build relationships with online, mobile automotive shoppers. For more information, visit www.contactatonce.com.

ABOUT LIVEPERSON, INC.
LivePerson, Inc. (Nasdaq: LPSN) offers a cloud-based platform that enables businesses to proactively connect in real-time with their customers via chat, voice, and content delivery at the right time, through the right channel, including websites, social media, and mobile devices. This “intelligent engagement” is driven by real-time behavioral analytics, producing connections based on a true understanding of business objectives and customer needs. For more information, please visit www.liveperson.com. To view other global press releases about LivePerson, please visit pr.liveperson.com.

Media Contact:

Erin Kang, 212-609-4256
LivePerson, Inc.
ekang@liveperson.com

Arnold Clark Deploys Contact At Once! Digital Connections Platform

CAO

Europe’s #1 Independently-Owned Dealership Utilises Chat to Create Instant Connections  with Online and Mobile Shoppers

Arnold Clark Automobiles Limited, one of the largest motor dealer groups in Europe, has chosen to implement the digital connections platform from Contact At Once!, a LivePerson company, (Nasdaq: LPSN) on its Arnoldclark.com website enabling all 165 dealership locations. Using the software, Arnold Clark staff can instantly chat with website visitors and answer questions as customers browse vehicle detail pages from mobile devices and desktop PCs.

Contact At Once! provides the automotive market’s most widely deployed digital connections platform used to embed text-based messaging in online advertising, on websites, in social media and online reviews. Contact At Once! pioneered the use of instant messaging in online advertisements, embedding chat connections in ad listings.

Arnold Clark was familiar with Contact At Once! having used the software to connect with shoppers from its online advertising on Autotrader and Motors.co.uk. “We’ve been chatting with shoppers from online advertisements for over a year,” says Paul Brown, Arnold Clark’s Group Internet Sales Manager. “Knowing that many customers prefer using chat over phone calls or emails made the decision to add Contact At Once! chat capabilities on Arnoldclark.com a simple one.”

The initial deployment of Contact At Once! on Arnoldclark.com has begun and has already delivered a significant uplift in sales enquiries during the first few weeks of use. Deployment to all dealerships will complete in February 2015.

Arnold Clark represents 24 different car manufacturers and also supplies business leasing, fleet services, car finance and insurance, vehicle aftercare and accident repairs. “We will begin by using chat in sales; however, we can see how our other lines of business such as servicing may take advantage of chatting with customers in the future,” says Brown. “As more customers turn to mobile devices for Internet access and online shopping, text-based communications stand to become one of the fastest means to connect with them.”

ABOUT ARNOLD CLARK AUTOMOBILES LIMITED
Arnold Clark Automobiles Limited was founded in 1954 when Arnold Clark left the Royal Air Force (RAF). The company started with just one showroom on Park Road, Glasgow, Scotland. Arnold Clark has now grown to include 165 dealerships, 130 service centres, 40 accident repair centres and 13 parts centres. Arnold Clark Automobiles Limited sells over 225,000 vehicles per year and employs over 9,000 people. For more information, visit www.arnoldclark.com.

ABOUT CONTACT AT ONCE!
Contact At Once!, a LivePerson company, helps boost engagement by making it easy for consumers to connect with automotive manufacturers and dealerships to ask questions at the moment their interest is piqued. More engagement can translate into more sales, and that’s why over 13,000 businesses rely on the Contact At Once! digital conversations platform to build relationships with online, mobile automotive shoppers. For more information, visit www.contactatonce.com.

ABOUT LIVEPERSON, INC.
LivePerson, Inc. (Nasdaq: LPSN) offers a cloud-based platform that enables businesses to proactively connect in real-time with their customers via chat, voice, and content delivery at the right time, through the right channel, including websites, social media, and mobile devices. This “intelligent engagement” is driven by real-time behavioral analytics, producing connections based on a true understanding of business objectives and customer needs. For more information, please visit www.liveperson.com. To view other global press releases about LivePerson, please visit pr.liveperson.com.

Media contact:
Erin Kang, 212-609-4256
ekang@liveperson.com

Contact At Once! Receives Highest Rated Dealer Satisfaction Award

2010_2015_DrivingSales_Awards_a

We’re honored to announce that Contact At Once!, a LivePerson Company, just accepted the 2014 Highest Rated Dealer Satisfaction Award for Chat Products from DrivingSales—our fifth consecutive time to receive the honor. The prestigious industry award was presented today (Jan. 22) in conjunction with the 2015 National Automobile Dealers Association Convention and Expo.

This award is so much more than a name and a trophy—it’s the culmination of real reviews by our real dealer customers. There really is no higher honor than to have served our customers well,” says John Hanger, Contact At Once! general manager. “We thank each and every one who shared their feedback in the DrivingSales community, as we constantly review and use it to improve our automotive chat and text solutions and our users’ experience.”

Contact At Once! provides a digital connections platform that can be used to embed chat and text options in third-party online advertising, on websites, in social media and online reviews for the automotive market. In fact, it’s the only platform that can integrate the conversations from all those different sites and ads into a single user interface, which makes it easier for dealerships to cultivate meaningful connections with consumers in the digital world.

“We congratulate Contact At Once! on being recognized as one of the best-of-the-best by the people to whom their services count the most: the dealer community,” says DrivingSales CEO and Founder Jared Hamilton. “For six years, and through over 21,000 validated reviews, DrivingSales Vendor Ratings has helped dealers make smarter, more informed decisions, leading them to outstanding service providers such as Contact At Once!.”

The DrivingSales Dealer Satisfaction Awards are based on cumulative ratings tallied and verified over the calendar year (January – December) at DrivingSales.com Vendor Ratings. DrivingSales.com Vendor Ratings is the industry’s only neutral, comprehensive vendor rating forum featuring real-time peer reviews and honest competitor comparisons, and provides dealerships with important information from actual customers who have hands-on experience using vendor products/solutions in their stores. Each rating is verified as coming from an actual dealership employee.

Full award results are available online. Award winners are showcased in the Q1 2015 issue of DrivingSales DealerExec.

Robert Turnbull Heads Contact At Once! Real Estate Solutions

Robert

Contact At Once!, a LivePerson company, announced today that Robert Turnbull recently joined the Contact At Once! team as vice president of real estate to support the Company’s goal of further driving the industry’s adoption of mobile text and chat. With 15 years of experience launching and growing industry search sites from RentAdvisor to RealEstate.com, NewHomeGuide.com and ApartmentGuide.com, Turnbull is an expert on how digital engagement can be leveraged across Internet and mobile search to foster more meaningful connections between consumers and residential marketers.

“I believe customer engagement is the next big thing in the real estate and property industries, and the more mobile-oriented, the better,” says Turnbull. “It’s the convenience consumers are used to in the rest of their daily activities: get directions, pay bills, book a flight. Texting with a new home consultant or community manager to learn the latest on the home they’re interested in is just a logical next step. Not only can it result in profitable relationships, companies can maintain administrative control over texts and chats without hindering their employees’ flexibility and response times.”

Contact At Once! provides a digital conversations platform used to embed chat and texts in online advertising, on websites, in social media and online reviews for targeted vertical markets. Contact At Once! pioneered the use of live chat in online automotive advertising and continues to be the leading provider of automotive chat and text platforms. The company has applied its unique vertical approach to residential markets and is now in use by over 13,000 companies who want to instantly engage and build connections with online shoppers.

Prior to Contact At Once!, Turnbull oversaw all aspects of several search sites and shared his talents in sales, marketing, public relations, business and product development as a speaker for multiple industry events. It’s that breadth of experience that John Hanger, Contact At Once! General Manager, is excited to put to work for Contact At Once! customers.

Robert brings a deep understanding of how builders, real estate professionals and property management companies operate and how digital engagement solutions like the Contact At Once! platform can be used to instantly connect and build relationships with online and mobile shoppers,” says John Hanger, GM of CAO!. “We’ve already seen a spike in text and chat adoption among home builders and property managers in the last few years. We see a great opportunity for this trend to continue as more consumers use mobile devices for shopping.

ABOUT CONTACT AT ONCE!
Contact At Once!, a LivePerson company, helps boost engagement by making it easy for consumers to connect with home builders, brokers and agents and ask questions at the moment their interest is piqued. In fact, Contact At Once! pioneered the use of mobile text and live chat in real estate advertising. More engagement can translate into more sales, and that’s why over 13,000 businesses rely on the Contact At Once! digital conversations platform to build relationships with potential buyers and sellers. For more information, visit www.chatforrealestate.com.

ABOUT LIVEPERSON, INC.
LivePerson, Inc. (Nasdaq: LPSN) offers a cloud-based platform that enables businesses to proactively connect in real-time with their customers via chat, voice, and content delivery at the right time, through the right channel, including websites, social media, and mobile devices. This “intelligent engagement” is driven by real-time behavioral analytics, producing connections based on a true understanding of business objectives and customer needs. For more information, please visit www.liveperson.com. To view other global press releases about LivePerson, please visit pr.liveperson.com.

LivePerson Announces Agreement to Acquire Contact At Once!

LivePerson_logo_jpg.small_

LivePerson, Inc., (NASDAQ: LPSN), a leading provider of digital engagement solutions, today announced that it has entered into a definitive agreement to acquire Contact At Once!, LLC (“CAO” or “Contact At Once!”), a software company with a cloud-based platform that connects consumers to businesses across a variety of websites through chat, mobile and video.

Contact At Once! is the leading chat provider in the automotive industry with a customer base that includes over 13,000 dealerships, many auto manufacturers and most major car search and advertising sites.  The company is also making early inroads into the real estate industry, particularly in the multi-family apartment rentals and homebuilder verticals.  CAO’s unique platform enables a consumer to initiate a chat with a merchant from a variety of search, content aggregation, and other multi-listing websites.

Under the merger agreement for the transaction, LivePerson will acquire all of the outstanding equity interests of Contact At Once! for an aggregate purchase price of $65 million, consisting of approximately $43 million of cash and $22 million of common stock.  CAO may also receive up to $5 million of contingent consideration subject to achieving certain targeted financial, strategic and integration objectives and milestones.

“We welcome CEO John Hanger and EVP Strategy Marc Hayes, their successful team of 170 employees and the company’s impressive roster of customers,” said LivePerson CEO Robert LoCascio.  “CAO’s technology is unique because it enables for the routing and tracking of the chat from multiple websites directly to an individual business through a single user interface.  Their technology and vision align strongly to our core strategy of enabling a greater number of consumers to engage businesses in real-time from any digital channel, across any device.  With our combined customer bases and platform capabilities, we see a lot of opportunity for growth into new and existing verticals.”

Since its launch nearly ten years ago, Georgia-based CAO has set a strong record for execution, delivering thirty three consecutive quarters of revenue growth.  The company is uniquely positioned with patented technology that enables the embedding of two-way communication systems within online advertisements and search results.  In one study of auto dealer websites in 2013, Contact At Once! chat was shown to help increase the number of leads generated by nearly 80%.  Customers have also reported increases in the number of leads generated from online ad listings after engaging CAO’s platform.

“We are excited about joining forces with LivePerson, a company that consistently demonstrates technology leadership in the arena of proactive consumer engagement, driven by a patented behavioral targeting engine,” said Contact At Once! CEO John Hanger.  “Our customers will benefit from LivePerson’s financial strength and commitment to innovation.  We also look forward to leveraging the synergies of our combined customer bases and capitalizing on the Company’s international infrastructure to expand overseas.”
Financial Outlook

CAO is expected to contribute $3.0 million of revenue to LivePerson in the fourth quarter of fiscal 2014 stub period and to be accretive to LivePerson’s revenue growth rate in 2015.  LivePerson expects CAO to be accretive to earnings on a non-GAAP basis in its first year.  LivePerson anticipates approximately $1.5 million of deal costs and amortization of purchased intangibles in the fourth quarter of 2014.

ABOUT LIVEPERSON
LivePerson, Inc. (Nasdaq: LPSN) offers a cloud-based platform that enables businesses to proactively connect in real-time with their customers via chat, voice, and content delivery at the right time, through the right channel, including websites, social media, and mobile devices. This “intelligent engagement” is driven by real-time behavioral analytics, producing connections based on a true understanding of business objectives and customer needs. For more information, please visit www.liveperson.com. To view other global press releases about LivePerson, please visit pr.liveperson.com.

ABOUT CONTACT AT ONCE!
Contact At Once! software boosts engagement by making it easy for consumers to connect with businesses and ask questions at the moment their interest in a product is piqued. More engagement translates into more sales, and that’s why 13,000 organizations and some of the most highly trafficked advertising websites rely on the Contact At Once! digital conversations platform to build relationships with online shoppers. For more information, visit www.contactatonce.com.

SAFE HARBOR PROVISION
Statements in this press release regarding LivePerson that are not historical facts are forward-looking statements and are subject to risks and uncertainties that could cause actual future events or results to differ materially from such statements.  Any such forward-looking statements, including but not limited to financial guidance, are made pursuant to the safe harbor provisions of the Private Securities Litigation Reform Act of 1995.  It is routine for our internal projections and expectations to change as the quarter and year progress, and therefore it should be clearly understood that the internal projections and beliefs upon which we base our expectations may change.  Although these expectations may change, we are under no obligation to inform you if they do.  Actual events or results may differ materially from those contained in the projections or forward-looking statements.  For a discussion of the factors that could cause actual results to differ materially from those discussed in the forward-looking statements contained herein, please refer to the reports and documents filed from time to time by us with the Securities and Exchange Commission.

Investor Relations contact:
Matthew Kempler, 212-609-4214
mkempler@liveperson.com

Media contact:
Erin Kang, 212-609-4256
ekang@liveperson.com

Automotive CPO Brands Connect with Online Shoppers Using Contact At Once!

chat-text-everywhere

Data from Contact At Once! shows that chatting and texting are popular with online shoppers interested in Certified Pre-Owned (CPO) vehicles, just one of the reasons multiple manufacturers, including Kia, Honda, Toyota Scion and Acura, now make online chat available to help CPO shoppers on brand sites connect with local dealerships.

“We deployed the Contact At Once! chat program with our CPO dealerships in August,” says Brad Beer, National Manager, CPO and Branded Contracts, Kia Motors America. “We couldn’t be happier with the results we’re seeing. In fact, chats now represent 30 percent of our leads to dealers.

Steve Gallagher, Toyota Motor Sales’ TCUV/TRAC Marketing Manager, says Toyota is using digital tools like chat to remove communications barriers for online shoppers. “We’ve empowered consumers to communicate and easily engage dealers with whatever method is most convenient for them, whether it’s chat, text, phone, email or even video chat.

Many shoppers are ultimately buying the cars they chat about. In one Contact At Once! analysis, almost 20 percent of identifiable shoppers who chatted ultimately purchased the particular make they were interested in within 30 days. “We’re pleased to say that our 90-day sales match back summary indicated that 25 percent of the Honda Certified Pre-Owned consumers purchased a Honda vehicle while 28 percent of the Acura Certified Pre-Owned consumers purchased an Acura vehicle,” says Lisa Alvarez, Assistant Manager, Auto Remarketing at American Honda Motor Co., Inc. “Clients today want choices in ways to communicate.”

Contact At Once! will be presenting at the CPO Forum next week at the Red Rock Resort in Las Vegas. “We’re excited to be at the show and look forward to sharing some of our latest stats about automotive adoption of chat and text,” says Skip Dowd, Contact At Once! Senior Vice President of Automotive Solutions. “Everyday, technologies evolve that can help manufacturers and dealerships engage more effectively with online shoppers, and we’re committed to leading such innovation in text, mobile communications and chat.”

Adam Flegge, Contact At Once! Product Marketing Manager, will share more details about boosting CPO conversions with online and mobile shoppers in “Connections That Convert: Moving Shoppers from Search to Showroom Visit,” on November 10 at 2:00 p.m.

ABOUT CONTACT AT ONCE!
The Contact At Once! automotive chat and text platform boosts engagement by making it easy for consumers to connect with auto dealers and ask questions at the moment their interest is piqued. More engagement can translate into more sales, and that’s why 13,000 dealers, the world’s busiest automotive classified sites and many automotive manufacturers rely on Contact At Once! to build relationships with online shoppers. For more information, visit www.autodealerchat.com.

Auto Dealers Adapt to Millennials & Mobile Shoppers with Mobile Text & Chat

2014 Dealer Survey

Contact At Once! platform helps customers sell more cars.

More than 7 in 10 automotive professionals who participated in the latest Contact At Once! annual dealer survey say dealer chat and text are very important to prospects and they would miss opportunities if they only relied on phones and forms to generate leads. Further, 96% of Contact At Once! customers who shared an opinion on the impact of chat and text say the Contact At Once! platform helps them sell more cars.

Along with reporting a year-over-year increase in the number of cars sold to consumers who first contacted the dealership via Contact At Once! chat, survey participants also gave texting high scores for reaching and following up with today’s automotive shoppers. For example, 3 in 4 say they’re more likely to get a response to follow-up when texting with consumers compared to calling—results that are not surprising to Contact At Once! CEO John Hanger.

Society as a whole is becoming more ‘text-based’ every day, and it’s only going to increase as ‘digital native’ generations join the car-buying market,” Hanger says. “More than 9 in 10 of our survey respondents who shared their experiences regarding millennial shoppers said they prefer chat and text.

Contact At Once! provides the only automotive digital conversations platform that can integrate text and chat conversations from dealership websites, online classified ads, OEM sites, mobile sites and even print ads into a single user interface. This solution enables easier management and more proactive control over message-based sales conversations.

This survey is conducted annually among Contact At Once! users, and the 2014 findings are based on answers from over 1,600 auto professionals in North America, including general managers, sales managers and Internet salespeople. Responses were gathered over a two-week period in July. All questions were not answered by every participant; nor did every participant have knowledge applicable to every question. The complete Contact At Once! 2014 Dealer Survey results are available for download now.

ABOUT CONTACT AT ONCE!
Contact At Once! software boosts engagement by making it easy for consumers to connect with auto dealers and ask questions at the moment their interest is piqued. More engagement can translate into more sales, and that’s why 13,000 dealers, the world’s busiest automotive classified sites and many automotive manufacturers rely on Contact At Once! to build relationships with online shoppers. For more information about Contact At Once! in the automotive industry, visit www.autodealerchat.com.

The Worthing Companies Boost Conversions with Contact At Once! Property Text & Chat

worhting companies text chat

Use of text-based communications results in increased “show to lease” rate.

The Worthing Companies (Worthing) recently expanded their deployment of Contact At Once!’s secure, tracked text messaging and chat platform to 15 of its properties after a 60-day analysis proved that 18 shows credited to the digital conversations resulted in 17 leases.

Worthing prides itself on building relationships “the old-fashioned way” through hard work, integrity and trust—and the Contact At Once! digital conversations platform streamlines the connections needed to do that in today’s world. Consumers can text or chat directly from Worthing’s property websites and mobile sites, and property management personnel can respond in kind via desktop or mobile app.

“Contact At Once! has given us a great edge on the technology market of today,” says Trent Jones, CAM, regional marketing director for The Worthing Companies. “We’re finding that people are transitioning more and more to automated leasing online, and text and chat options let them have a ‘live’ interaction without having to find the phone number, dial it and wait to get a real person on the line. Our team is readily available to answer questions while those consumers are online going through the leasing process. They can get straightforward answers quickly, conveniently…with one push of a button.”

Worthing’s lease results are a strong indication that the consumers who reach out via text or chat are serious about signing a lease and soon,” adds Ryan Lucia, director of multifamily solutions at Contact At Once!. “If you can be there to help them in the moment, you have a better chance of winning.”

ABOUT THE WORTHING COMPANIES
Headquartered in Atlanta, Georgia, Worthing is among the most active privately owned real estate companies in the southern United States. Specializing in the development, construction and management of Class “A” institutional quality multifamily properties, Worthing is a vertically integrated company strategically focused on executing new development opportunities in select Sunbelt growth markets. With over 25 years of experience in the industry, Worthing has successfully developed over 30,000 units with costs in excess of $2.8 billion. Major target markets include Atlanta, Dallas, Houston, Austin, Raleigh, Nashville, Charlotte, Tampa, Orlando, Miami and Fort Lauderdale. Currently, the company has projects underway in multiple cities and continues to expand its platform with a controlled growth strategy. Discover more at http://worthingse.com.

ABOUT CONTACT AT ONCE!
Contact At Once! software boosts engagement by making it easy for consumers to connect with communities and ask questions at the moment their interest is piqued. For example, the company pioneered the use of mobile text and live chat in multifamily advertising, enabling instant conversations between prospects, residents and property management personnel. Businesses that use Contact At Once! text and chat typically experience a 25 percent increase in online interactions. More engagement translates into more sales, and that’s why 13,000 businesses and some of the most highly trafficked advertising websites rely on Contact At Once!. For more information, visit www.apartmentchat.com.

Contact At Once! Named Atlanta Journal-Constitution Top Workplace

ajc top places to work 2014

2014 marks the 3rd consecutive year employees have recognized the organization’s strengths

Contact At Once! announced today that it has been recognized for the third straight year as an Atlanta Journal-Constitution Top Workplace for 2014.

According to Workplace Dynamics, the Top Workplaces designation is a stamp of approval from a company’s employees. This vote of confidence is a powerful indicator to customers and the community that the organization has strong values underpinning its behavior.

Contact At Once! provides a platform used to embed chat and mobile messaging in online advertising, along with website chat for targeted vertical markets and Mobile Text Connect, an innovative product that enables one-to-one texting between businesses and consumers.

Top Workplaces are determined based solely on employee feedback. An employee survey is conducted by WorkplaceDynamics, LLP, a leading research firm on organizational health and employee engagement.

John Hanger, CEO of Contact At Once! says the repeated recognition by employees validates the company’s direction, leadership and values. “We focus on hiring the best of the best and we rely heavily on each other, so it’s vitally important that we all feel a sense of belonging and pride of ownership in our company.

The Contact At Once! team has continued to expand rapidly, underscoring increasing demand for its platform and services; however, Hanger says the company is committed to keeping employee satisfaction and company values front and center.  “Companies that are growing fast can lose a sense of the esprit de corps that made them successful in the first place.  That hasn’t happened here.”

ABOUT CONTACT AT ONCE!
Contact At Once! software boosts engagement by making it easy for consumers to connect with businesses and ask questions at the moment their interest is piqued. More engagement can translate into more sales, and that’s why over 13,000 organizations rely on the Contact At Once! digital conversations platform to build relationships with online shoppers.

Dominion Enterprises Sites Incorporate Contact At Once! Platform in Ads

Chat in Ads

RVTrader.com and CycleTrader.com dealers with “click to chat” option report significant lead increases.

RVTrader.com and CycleTrader.com, divisions of Dominion Enterprises, have partnered with Contact At Once! to offer live chat on dealership listings. In a pilot study, dealers’ leads generated by the two websites have increased 34% and 60%, respectively.

The use of live chat gives RVTrader.com and CycleTrader.com shoppers the convenience and immediacy of real-time contact with dealers, and a mobile-friendly alternative to making a phone call or filling out a lead form. That, said Skip Dowd, senior vice president of Automotive Solutions at Contact At Once!, helps account for the significant increases in shopper engagement.

The easier dealers make it for a shopper to ask questions, the more likely they are to ask. This gives dealers additional chances to provide great service, personalize information and influence that purchase,” said Dowd. “Instant messaging and mobile messaging continue to grow in convenience and popularity. Just look at your own phone and see how many texts you send vs. how many calls you make.”

Consumers visiting RVTrader.com or CycleTrader.com can chat live with any dealer who offers the live chat option in their ad listings. Dealers can receive and respond to chat leads through an easy-to-use app on their mobile device or desktop computer. Thanks to presence-aware technology that tracks dealer availability, the live chat feature will not be offered to consumers as an option if the dealer is unavailable.

RV Trader is continuously looking for ways to assist customers in achieving the highest number of leads possible while building rapport with potential buyers,” said Tim Custer, general manager of RV Trader. “We are confident that live chat will help provide the marketing edge that dealers seek and establish a competitive advantage for them.

RV Trader dealers interested in live chat are encouraged to call 877-354-4068. Cycle Trader dealers interested in live chat may call 866-476-3022.

ABOUT CYCLE TRADER
CycleTrader.com is the leading powersports marketplace, connecting buyers and sellers to new and used motorcycles, ATVs, PWCs and snowmobiles. With more than 232,000 vehicles available, Cycle Trader offers the widest selection of powersports vehicles online. Cycle Trader is a division of Dominion Powersports Solutions, offering high-performing business solutions for the powersports industry with its market-leading web products. For more information, visit www.cycletrader.com.

ABOUT RV TRADER
RV Trader is the largest online classifieds site for RV buyers and sellers in the U.S. RV Trader is a division of Dominion Enterprises, a leading marketing services and publishing company serving the automotive, recreational and commercial vehicle, real estate, apartment rental, parenting and travel industries. Headquartered in Norfolk, Va., with 3,300 employees in the United States, Canada, England, Spain and Italy, the company provides a comprehensive suite of technology-based marketing solutions and more than 45 market-leading websites. Millions of For Rent® and HotelCoupons.com® publications are distributed across the U.S. each year. For more information, visit www.RVTrader.com and www.DominionEnterprises.com.

ABOUT CONTACT AT ONCE!
Contact At Once! software boosts engagement by making it easy for consumers to connect with dealers and ask questions at the moment their interest is piqued. More engagement can translate into more sales, and that’s why over 13,000 businesses rely on the Contact At Once! digital conversations platform to build relationships with online shoppers. For more information, visit www.contactatonce.com.

Contact At Once! Helps Matrix Residential Increase Engagement & Response Time

Matrix Residential Text Chat

All-in-one platform combines software and flexible answering options to boost direct engagement and help provide immediate responses, even during busy lease-ups.

Matrix Residential’s mission is creating exceptional experiences—even online—and they use the Contact At Once! digital conversations platform to add convenience for their multifamily prospects and residents. Contact At Once! allows them to provide secure, tracked text messaging, instant messaging and an “always-on” presence with virtual receptionists for backup answering during busy lease-up periods.

“Property management companies devote a lot of time to both serving residents and increasing occupancy of new developments. The challenge is quickly and effectively responding to all of those inquiries, especially during the lease-up phase,” says Ryan Lucia, director of multifamily solutions at Contact At Once!

While consumers can text or chat directly from the property websites and mobile sites of 12 Matrix communities, seven of their new developments now also use Contact At Once!’s all-in-one platform, which includes the Virtual Receptionist service to handle increased activity during lease-ups. If Matrix personnel are unavailable, prospects’ texts and chats roll over to virtual receptionists from Contact At Once!. All conversation transcripts and lead information are still tracked and recorded in the property management software.

Matrix Residential is always striving to find more efficient, cost-effective technology to best equip our teams. Contact At Once!’s platform has proven to be a valuable tool for engaging with prospects and residents in their preferred environment: online,” says Dana Pate, marketing director for Matrix Residential. “Our decision to partner with Contact At Once! is not only for the great product offering expected of our demographic, but also the quality of service and support they provide.”

ABOUT MATRIX RESIDENTIAL
Matrix Residential, a Pollack Shores Company, is a Southeastern-focused multifamily real estate firm based in Atlanta, Ga. The firm and its principals have managed and invested in more than 35,000 residential units representing more than $3.2 billion in value over the past 30 years. Formed in 2006, senior management has a combined 100-year track record of success in all areas of real estate management, including property management, development, acquisitions, leasing, finance and construction management. Their mission? Creating exceptional experiences for the people who live with them, work with them and invest with them. Led by Managing Director, Tracy Bowers, Matrix Residential’s current portfolio includes over 8,500 units of garden and mid-rise properties in Atlanta, Nashville, Tampa, Orlando, Greenville, S.C., and Charlotte. Discover more at www.MatrixResidential.com.

ABOUT CONTACT AT ONCE!
Contact At Once! software boosts engagement by making it easy for consumers to connect with communities and ask questions at the moment their interest is piqued. For example, the company pioneered the use of mobile text and live chat in multifamily advertising, enabling instant conversations between prospects, residents and property management personnel. Businesses that use Contact At Once! text and chat typically experience a 25 percent increase in online interactions. More engagement translates into more sales, and that’s why 13,000 businesses and some of the most highly trafficked advertising websites rely on Contact At Once!. For more information, visit www.apartmentchat.com.

DMEautomotive Joins Contact At Once! 360 Partner Program to Put Live Chat in Driver Connect

ContactAtOnce_DMEAutomotive_Partner

Leading dealer-branded mobile app with integrated chat streamlines connections with customers.

DMEautomotive (DMEa) has joined the Contact At Once! 360 Partner Program to provide a live chat option for customers who use Driver Connect, DMEa’s dealer-branded, consumer-facing mobile app. In addition to fully integrated live chat, the app also includes other customer-friendly service features like complete new and used vehicle inventory, vehicle ready alerts from Service, and mobile wallet integration, making it easier for Contact At Once! and DMEa dealers to instantly connect with consumers and streamline their service-ownership experience.

“A few years ago, chat was seen as revolutionary for dealerships—a ‘nice-to-have.’ Now, it’s becoming a must-have, especially as the use of mobile devices grows,” says John Hanger, CEO of Contact At Once!. “Today’s customers want two-way communications their way—instantaneous, 24/7 and text-based, which is why dealer chat is such a critical component of this next wave of mobile apps.”

Since 2012, Driver Connect has been helping dealerships keep pace with “mobile-first” consumer trends by offering the first dealer-branded app that marries useful and personalized automotive tools for customers with “keep them spending” features for dealers—like “one tap” service appointment scheduling, robust new and used inventory search, and targeted offers tied to specific vehicles.

“Live chat is a natural evolution for Driver Connect and brings our dealer customers even closer to their service customers,” says Mike Walther, president and CEO of DMEa. “As a leader and pioneer of dealership chat—and one of the highest quality providers in the industry—Contact At Once! is a logical partner to help DMEa dealers increase engagement in sales and service.”

The Contact At Once! 360 Partner Program integrates technologies complementary to its digital conversations platform and provides mutual customers a fast and effective pathway to benefit from more feature-rich solutions.

ABOUT CONTACT AT ONCE!
Contact At Once! software boosts engagement by making it easy for consumers to connect with auto dealers and ask questions at the moment their interest is piqued. More engagement can translate into more sales, and that’s why 13,000 dealers, the world’s busiest automotive classified sites and many automotive manufacturers rely on the Contact At Once! digital conversations platform to build relationships with online shoppers. For more information, visit www.autodealerchat.com.

ABOUT DMEAUTOMOTIVE
DMEautomotive (DMEa) is the industry leader in science-based, results-driven automotive marketing and provides turnkey marketing to the largest and most innovative automotive organizations, from automobile dealerships to many of the largest aftermarket companies in the U.S. DMEa’s uniquely panoramic view of the complete automotive sales and service market, combined with its cutting-edge, science-based marketing programs, increases customer yield, conversion and retention. For more information, visit www.dmeautomotive.com.

Contact At Once! Helps Beazer Homes Connect With Online, Mobile Shoppers

beazer-homes-chat

Beazer Homes USA Inc. has started adding Contact At Once! live chat to its websites, enabling online and mobile consumers to engage in conversations about Beazer communities.

Contact At Once! announced today that Beazer Homes USA Inc. started adding Contact At Once! live chat to its websites. This move enables online and mobile consumers to engage in conversations about Beazer communities and set appointments with Beazer New Home Counselors.

We piloted the Contact At Once! chat solution and received some great responses from consumers,” says Sonja Sims, Director of Marketing, Beazer Homes. “With chat, we’re able to engage prospects and answer questions while they are researching online, helping them navigate the homebuying process.

Although many searches for a home start online now, homebuyers still need help in the research phase. Contact At Once! can make it easier for companies to put a personal touch back into the process via real-time, online conversations.

People are increasingly using mobile devices to visit builder websites and browse available homes. It’s smart to offer them convenience and accessibility, instead of just relying on lead forms or those willing to call,” says Marc F. Hayes Jr., Founder and EVP of Strategy for Contact At Once!.

Beazer Homes rolled out the solution in November 2013 to support all of its markets. The chat option is available on all community specific pages and metro-area landing pages. New Home Information Managers will answer incoming chats and offer to help prospective buyers learn more about the area, the community and their Beazer Homes options.

ABOUT CONTACT AT ONCE!
Contact At Once! software boosts engagement by making it easy for consumers to connect with businesses and ask questions at the moment their interest in a product is piqued. For example, the company pioneered the use of mobile text and live chat in real estate advertising, enabling instant conversations between homebuyers and builders, brokers and agents. More engagement translates into more sales, and that’s why 13,000 businesses and some of the most highly trafficked advertising websites rely on Contact At Once!. For more information, visit www.contactatonce.com.

ABOUT BEAZER HOMES
Headquartered in Atlanta, Beazer Homes is one of the country’s 10 largest single-family homebuilders. The Company’s homes meet or exceed the benchmark for energy-efficient home construction as established by ENERGY STAR® and are designed with flexible floor plan options to meet the personal preferences and lifestyles of its buyers, at no additional cost. In addition, the Company is committed to providing a range of preferred lender choices to facilitate transparent competition between lenders and enhanced customer service. The Company offers homes in 16 states, including Arizona, California, Delaware, Florida, Georgia, Indiana, Maryland, Nevada, New Jersey, New York, North Carolina, Pennsylvania, South Carolina, Tennessee, Texas and Virginia. Beazer Homes is listed on the New York Stock Exchange under the ticker symbol “BZH.” For more info, visit Beazer.com, or check out Beazer on Facebook and Twitter.

Contact At Once! Live Chat Receives “Highest Rated” DrivingSales Dealer Satisfaction Award

highest rated chat

Ranked No. 1 in Dealer Satisfaction in Chat Products Category for Fourth Straight Year

Contact At Once!, leading provider of automotive chat, has received the “Highest Rated” Chat Products Award in the fifth annual DrivingSales Dealer Satisfaction Awards, presented at a special event today in conjunction with the 2014 National Automobile Dealers Association (NADA) Convention and Expo. Contact At Once! received the highest dealer satisfaction ranking in the Chat Products category, as determined by the thousands of auto dealers who are part of the DrivingSales.com community.

“This is the fourth consecutive year we’ve been honored by our customers with this prestigious industry award, and we sincerely thank all of them—it’s much more than a trophy to us,” says John Hanger, Contact At Once! chief executive officer. “We review ratings and comments carefully and are committed to continually using customer feedback from the DrivingSales community to improve our product and our users’ experience.”

Contact At Once! provides the industry’s leading integrated chat and text platform for automotive dealers, OEMs, third-party sites and technology partners. The company pioneered the use of chat and text in online advertising and oversees a managed network that facilitates millions of such digital conversations each year among online car shoppers, dealers and manufacturers. A recent automotive chat study showed that live chat users are much more engaged automotive shoppers who perform three times as many inventory searches, are three times more likely to request store-specific information and view vehicle detail pages at twice the rate.

“We congratulate Contact At Once! on receiving the ‘Highest Rated’ Chat Products Award, an accolade we consider to be one of our industry’s most important because it comes directly from dealers,” said DrivingSales CEO and Founder Jared Hamilton. “In our fifth year of presenting these awards, we feel especially proud that DrivingSales Vendor Ratings continues to help dealers make smart and informed decisions through thousands of peer reviews that lead them to outstanding service providers such as Contact At Once! live chat. We congratulate Contact At Once! on being recognized as one of the best-of-the-best by the people to whom their services count the most: the dealer community.”

The DrivingSales Dealer Satisfaction Awards measure dealer satisfaction with vendor products and services, and are based on cumulative ratings tallied and verified over the calendar year (January – December) at DrivingSales.com Vendor Ratings. DrivingSales.com Vendor Ratings is the industry’s only neutral, comprehensive vendor rating forum featuring real-time peer reviews and honest competitor comparisons, and it provides dealerships with important information from actual customers who have hands-on experience using vendor products / solutions in their stores. Each rating is verified as coming from an actual dealership employee.

Full award results are available online at http://dealersatisfactionawards.com/. Award winners are showcased in the Q1 2014 issue of the “DrivingSales Dealership Innovation Guide” which, in addition to being distributed at the 2014 NADA Convention and Expo, is delivered to every new car dealership nationwide, as well as to the top 100 used car dealerships. For more information on the “Dealership Innovation Guide,” please visit: http://drivingsalesinnovationguide.com/.

ABOUT CONTACT AT ONCE!
Contact At Once! software boosts engagement by making it easy for consumers to connect with auto dealers and ask questions at the moment their interest is piqued. More engagement can translate into more sales, and that’s why 13,000 dealers, the world’s busiest automotive classified sites and many automotive manufacturers rely on Contact At Once! to build relationships with online shoppers. For more information, visit www.autodealerchat.com.

ABOUT DRIVINGSALES
DrivingSales is a professional network serving the auto industry with dealer-driven news and information, online training and performance data, all to enable dealers to make critical business decisions at their dealerships. DrivingSales’ mission is to connect progressive dealership professionals to the people and information they need to maximize their success. Founded by a third-generation car dealer, and opened up to the industry in 2008, today DrivingSales has registered users in over 50 percent of new car dealerships in the U.S. and is active in several other countries around the globe. To learn more about the DrivingSales community, training or performance analytics, visit DrivingSales.com, DrivingSalesUniversity.com and DrivingSalesData.com

DrivingSales Media Relations:
Melanie Webber (melanie@mwebbcom.com), mWEBB Communications, 949.307.1723

Latest Contact At Once! Mobile App Release: Text & Chat on the Go with Full Business Control

Mobile Text App

Highlights include full support for Mobile Text Connect integrated with chat in one app, complete with automated opt-out procedures and more to help with regulatory compliance.

Contact At Once! continues to drive mobile innovation with the recent version 3.1 release of its mobile app for Android and iOS devices, now with full support for Mobile Text Connect, Contact At Once!’s unique one-to-one texting solution.

Mobile Text Connect and the latest version of the Contact At Once! mobile app help businesses address some of the more significant issues associated with employees using personal mobile accounts and cellphones for business-related texts.

Salespeople are going to text with prospects and customers,” says Marc F. Hayes Jr., Contact At Once! co-founder and executive vice president. “Our solutions help businesses reduce risk of non-compliance with the Telephone Consumer Protection Act (TCPA) when it happens.

Employees can still use their personal phones to communicate with customers, but messages are received, responded to and initiated through the Contact At Once! system complete with permission-based rules, automated opt-out procedures and documentation.

These new texting capabilities enhance the mobile app’s already powerful chat answering features, giving customers one app for chat and text. Additional updates include the ability to view previous text conversations and access a company’s “Buddy List” for instant internal communication via chat.

We’ve put the full convenience of chatting and texting in the sales team’s hands,” says Hayes. “Now, they can keep the conversation going or initiate texts to prospects as follow-up right from their own phones—just the flexibility they want. Yet the business can ensure that mobile lead control, quality assurance and regulatory compliance are taken care of, as well.

Automotive professionals attending the 2014 NADA Convention and Expo later this week may see a demo of the new mobile app and Mobile Text Connect at the Contact At Once! booth (#6729).

Contact At Once! customers can get the latest mobile apps at the iTunes App Store or Google Play.

ABOUT CONTACT AT ONCE!
Contact At Once! software boosts engagement by making it easy for consumers to connect with merchants and ask questions at the moment their interest is piqued. More engagement translates into more sales, and that’s why over 13,000 businesses rely on Contact At Once! to build relationships with online shoppers. For more information, visit www.contactatonce.com.

Contact At Once! Acquires Outsell’s Direct Chat Business

Contact At Once! Acquires Outsell Chat

Companies Enter into Strategic Agreement to Integrate Solutions for Mutual Customers

Outsell (www.outsell.com) and Contact At Once! announced today that Contact At Once! has purchased Outsell’s Direct Chat business and the companies have entered into a strategic agreement to integrate Contact At Once! live chat software with Outsell’s Digital Engagement Platform for mutual customers.

Outsell CEO Mike Wethington said that the company decided to spin off its Direct Chat business so that it could focus on the development of the next generation of its Software-as-a-Service (SaaS) Digital Engagement Platform, which allows automobile manufacturers, agencies, marketing associations and individual dealers to share in the development of brand-consistent, analytics-driven, cross-channel marketing programs.

We feel strongly that chat is an essential part of an automotive dealer’s cross-channel arsenal, and came to the conclusion that we could best serve our clients’ needs by partnering with the company who is the market leader,” says Wethington. “Contact At Once!’s strong track record in the industry, glowing dealer recommendations and innovative products made them the hands-down choice.”

The two companies are also teaming to integrate Contact At Once! live chat software with Outsell’s Digital Engagement Platform for mutual customers, enabling features such as:

  • Tightly integrated chat performance reporting
  • The ability to directly engage with consumers browsing inventory — not only on dealership websites but also third-party sites, social media, online advertising, mobile ads and more — via both chat and text
  • Flexible options for answering chats and texts, including self-service and managed
  • Mobile-optimized options for chat and text connections

Dealers with Outsell-branded Direct Chat on their websites were transitioned to Contact At Once! software and services today. Other dealers serviced by Outsell’s chat center will have the option to migrate at a later point in time. Outsell and Contact At Once! are providing partners and customers with detailed transition plans.

“We are pleased to welcome our new customers to the Contact At Once! family, and we look forward to partnering with Outsell on the development of new, innovative digital engagement solutions for our mutual customers,” says John Hanger, Contact At Once! Chief Executive Officer.

ABOUT OUTSELL, LLC
Outsell (www.outsell.com) is a digital marketing Software-as-a-Service (SaaS) company that is transforming the way automotive brands engage with consumers. Recognized by Inc. magazine as one of the fastest-growing companies in America, the company’s award-winning Digital Engagement Platform enables its clients to engage with consumers in an analytics-driven, brand-consistent manner from the national to local level. Outsell drives measurable incremental sales for five of the top automobile manufacturers in North America.

ABOUT CONTACT AT ONCE!
Contact At Once! software boosts engagement by making it easy for consumers to connect with auto dealers and ask questions at the moment their interest is piqued. More engagement can translate into more sales, and that’s why 13,000 dealers, the world’s busiest automotive classified sites and many automotive manufacturers rely on Contact At Once! to build relationships with online shoppers. For more information, visit www.autodealerchat.com.

New Contact At Once! Software Release Enhances Interactive, Mobile Conversations

Screen Shot 2013-11-12 at 12.15.53 PMHighlights include a responsive design, better mobile access and flexibility for users.

Contact At Once! continues to improve on its market-leading mobile text and live chat software platform, with the latest updates just released. Enhancements include features that allow users to seamlessly shift in-progress live conversations from desktop to mobile device and a responsively redesigned portal for more friendly mobile access.

We wanted to provide the ultimate flexibility for our users,” says Marc F. Hayes, Contact At Once! co-founder and executive vice president. “With our latest app updates, a salesperson could start chatting or texting on a desktop and then switch to their mobile device…all without interrupting the conversation. It can make for easier multitasking and more attentive customer service.

The new desktop app includes single sign-on access to the Contact At Once! portal, which itself boasts a new, responsive design for better access to dashboards and reporting features across all kinds of devices.

Contact At Once! customers can update their desktop app here: http://www.contactatonce.com/install/

ABOUT CONTACT AT ONCE!
Contact At Once! software boosts engagement by making it easy for consumers to connect with merchants and ask questions at the moment their interest is piqued. More engagement translates into more sales, and that’s why over 13,000 businesses rely on Contact At Once! to build relationships with online shoppers. For more information, visit www.contactatonce.com.

Contact At Once! Named to Deloitte Technology Fast 500™ for Second Year in a Row

contactatonce-deloitte-fast500

Demand for real-time mobile and online interactions continue to fuel superior growth.

Contact At Once! announced today that it was ranked No. 140 on Deloitte’s Technology Fast 500™, a ranking of the 500 fastest-growing technology, media, telecommunications, life sciences and clean technology companies in North America. Contact At Once! grew 947 percent during this period.

John Hanger, Contact At Once! CEO, believes this trend of revenue growth is being fueled by consumers’ demand for real-time, interactive communications with businesses as they shop and research online and on mobile devices. Contact At Once! mobile text and live chat products are used by over 13,000 companies to answer questions and instantly connect with online shoppers. (Contact At Once! was also granted patents for two-way communications in online advertising earlier this year.)

“People increasingly prefer instant communication over submitting a lead form, being put on hold or waiting for an email response,” says Hanger. “Adding mobile text and live chat in ads and on websites makes it easy for businesses to connect with customers at the instant they’re engaged with content or advertising, and that’s been proven to increase conversions.”

“The 2013 Deloitte Technology Fast 500 companies are exemplary cases of those spurring growth in a tough market through innovation,” said Eric Openshaw, vice chairman, Deloitte LLP and U.S. technology, media and telecommunications leader. “This year’s list is a who’s who of companies behind the most exciting and innovative products and services in the technology space. We congratulate the Fast 500 companies and look forward to what they do next.”

“The fastest-growing companies in the U.S. are drivers of constant innovation and operate with the agility to stay ahead of a quickly evolving marketplace, and software, biotech/pharma and Internet companies continue to be at the forefront,” added James Atwell, national managing partner of the Emerging Growth Company practice, Deloitte Services LP. “The companies excelling in these sectors have a startup mentality that allows them to be nimble and adapt quickly, which is why they consistently lead the list of fast-growing companies each year.”

Contact At Once! was also a Technology Fast 500™ award winner in 2012.

ABOUT DELOITTE’S 2013 TECHNOLOGY FAST 500™
Technology Fast 500, conducted by Deloitte LLP, provides a ranking of the fastest-growing technology, media, telecommunications, life sciences and clean technology companies—both public and private —in North America. Technology Fast 500 award winners are selected based on percentage fiscal year revenue growth from 2008 to 2012.

In order to be eligible for Technology Fast 500 recognition, companies must own proprietary intellectual property or technology that is sold to customers in products that contribute to a majority of the company’s operating revenues. Companies must have base-year operating revenues of at least $50,000 USD or CD, and current-year operating revenues of at least $5 million USD or CD. Additionally, companies must be in business for a minimum of five years, and be headquartered within North America.

ABOUT CONTACT AT ONCE!
Contact At Once! software boosts engagement by making it easy for consumers to connect with a business and ask questions at the moment their interest in a product or service is piqued. More engagement can translate into more sales, and that’s why 13,000 businesses and some of the most highly trafficked advertising websites rely on Contact At Once!. The company has been recognized by Inc. Magazine as one of America’s fastest-growing private companies for three years in a row, by the Atlanta Business Chronicle as a 2013 Pacesetter, and was named to Deloitte’s 2012 Technology Fast 500. For more information, visit www.contactatonce.com.

Dataium Study Proves Effectiveness of Contact At Once! Live Chat for Auto Dealers

dataium-live-chat-studyHighlights: 79 percent more leads from dealer websites; better shopper engagement

Dataium, the largest aggregator of online in-market automotive shopper behavior, has released an independent study revealing behaviors of online shoppers who use live chat. Commissioned by Contact At Once!, the leading provider of automotive chat, the study measured and independently verified the added value of online chat. Dataium found that automotive chat users are four times more likely to submit a lead and that dealership websites with live chat generate an additional 79 percent more leads.

Other key findings showed that live chat users are much more engaged automotive shoppers who performed three times as many inventory searches, were three times more likely to request store-specific information and viewed vehicle detail pages at twice the rate of the control group.

“We look at millions of shoppers across our network and we’ve found that as they move down the online path to purchasing a vehicle, they typically perform a set of measurable actions,” says Jason Ezell, President and Co-Founder of Dataium. “Our observations showed that shoppers who chat are more likely to be giving these high user engagement signals.”

Dataium’s study also showed that Contact At Once! chat generated incremental leads, in addition to those generated by lead forms. “Contact At Once! chat solutions provided an additional method for visitors to contact dealers,” adds Ezell. Compared to the average number of traditional lead form submissions, Contact At Once! automotive chat generated 78.8 percent more leads.

An Automotive News webinar detailing the findings will be conducted on October 22. Those interested may register now via this link.

ABOUT CONTACT AT ONCE!
Contact At Once! software boosts engagement by making it easy for consumers to connect with auto dealers and ask questions at the moment their interest is piqued. More engagement can translate into more sales, and that’s why 13,000 dealers, the world’s busiest automotive classified sites and many automotive manufacturers rely on Contact At Once! to build relationships with online shoppers. For more information, visit www.autodealerchat.com.

ABOUT DATAIUM
Dataium is the largest aggregator of online in-market automotive shopping activity. With its Cloud Intelligence® platform, the company collects, analyzes, and indexes billions of online automotive shopping events from over 20 million active auto shoppers monthly. The company supports cutting-edge data collection, analysis, proprietary research and reporting technology, and is also known for its ASI™ index. For more information, visit www.dataium.com, email info@dataium.com, or call 877-896-DATA (3282).

Contact At Once! Named to Inc. Magazine’s Fastest-Growing Private Companies for Third Year

 

mobile text

Demand for live communications in online and mobile advertising fuels triple-digit growth.

Contact At Once!, the software company that pioneered mobile text and live chat in online advertising, has been named to Inc. Magazine’s Annual List of America’s Fastest-Growing Private Companies for the third straight year. The company posted a 466% growth rate from 2009-2012, placing it among the top 100 fastest-growing software firms nationwide.

Contact At Once! mobile text and live chat products are used by over 13,000 companies to boost customer engagement, increase lead generation from their own websites and directly connect to shoppers on some of the world’s busiest online marketplaces. Advertising sites, such as AutoTrader.com, Cars.com and Apartments.com, also embed Contact At Once! live chat in ads to help their customers increase conversions. Businesses that use Contact At Once! usually cite a 25% increase in website visitor connections.

Being named as one of Inc. Magazine’s fastest-growing private companies is always an honor. And being on the list three years in a row is a testament to the market demand for the real-time conversations Contact At Once! can enable in online and mobile advertising,” says Marc Hayes, Contact At Once! founder and EVP, Strategy.

Complete results of the Inc. 5000, including company profiles and an interactive database that can be sorted by industry, region and other criteria, can be found at www.inc.com/inc5000/list.

ABOUT CONTACT AT ONCE!
Contact At Once! software boosts engagement by making it easy for consumers to connect with a business and ask questions at the moment their interest in a product or service is piqued. More engagement can translate into more sales, and that’s why 13,000 businesses and some of the most highly trafficked advertising websites rely on Contact At Once!. The company has been recognized by Inc. Magazine as one of America’s fastest-growing private companies for three years in a row, by the Atlanta Business Chronicle as a 2013 Pacesetter, and was named to Deloitte’s 2012 Technology Fast 500. For more information, visit www.contactatonce.com.

Auto Dealers Say Live Chat Helps Them Sell Cars

2013 dealer survey results

Contact At Once! annual survey measures effectiveness of real-time connectivity with shoppers

The majority of automotive sales professionals participating in the annual Contact At Once! Dealer Survey said live chat helps them sell cars—sometimes significantly more. Sixty percent of those with Contact At Once! chat on their websites reported they sell at least five cars a month to shoppers who chat, while 1 in 4 said they sell 10 cars or more a month.

Survey participants also gave chat high scores for helping them build relationships with online shoppers, who certainly seem to favor the real-time communications medium. In an Accenture Automotive study last year, almost 7 in 10 said they would welcome the chance to chat with auto dealers. Plus, the use of chat in the Contact At Once! network—dealership websites, online ad listings, OEM sites, social media, etc.—is expanding rapidly, from under 2 million chats generated by consumers just three years ago to a projected 7 million in 2013.

Not surprisingly, survey participants say younger shoppers prefer texting and chatting, but they also reported that 40 percent of the 35-and-over crowd would rather chat or text too.

Even with such compelling numbers, some dealers question whether chatting shoppers turn into showroom visitors. Based on the survey, though, Contact At Once! dealers almost unanimously agree that chat helps bring online shoppers into their dealership.

Shoppers who chat are often giving strong intent-to-buy signals, so it’s vitally important that auto manufacturers and dealerships are ready and waiting to answer questions online,” says Ed Parkinson, Contact At Once! Vice President of Automotive Solutions. “They could be hours or even minutes away from making a purchase decision, and dealerships who have salespeople immediately available to chat or text with them can have the inside advantage.

Dealer Survey participants agreed. More than 9 in 10 said being able to chat with online shoppers gives them a competitive advantage.

The Contact At Once! Dealer Survey was conducted over a two-week period in June. The results are based on answers from over 1,100 professionals, including general managers, sales managers and Internet sales people. Participants were split almost equally between franchised and independent dealerships.  Details of the Contact At Once! survey findings are available for download now.

ABOUT CONTACT AT ONCE!
Contact At Once! software boosts engagement by making it easy for consumers to connect with auto dealers and ask questions at the moment their interest is piqued. More engagement can translate into more sales, and that’s why 12,000 dealers, the world’s busiest automotive classified sites and many automotive manufacturers rely on Contact At Once! to build relationships with online shoppers. For more information, visit www.autodealerchat.com.

Toyota Camry, Ford & Chevy Brands Top Contact At Once! List of Most Chatted About Vehicles

Top-20-Most-Chatted-About-Vehicles

Number of online shoppers who chat with dealerships increases 60 percent over same period last year.

Contact At Once! released its semi-annual list of Most Chatted About Vehicles today, with the Toyota Camry on top for most dealer chats generated so far this year. Based on data derived from 3.2 million chats hosted between consumers and dealerships, the top 20 list also includes several trucks and SUVs—supporting industry analysis predicting a 2013 resurgence in their sales—along with American classics, the Chevrolet Camaro and Ford Mustang.

The list order is based upon the number of times a specific vehicle was mentioned by shoppers as they conducted online chats with car dealers. As shoppers research the vehicles they’re interested in on dealership websites, OEM websites, online classifieds, etc. that use Contact At Once! software, a “Chat Now” greeting invites them into real-time conversations, so they can ask questions.

The adoption of chat as a means for connecting car shoppers with dealerships has steadily grown since Contact At Once! pioneered software that enables real-time two-way communications in online ads among a network of dealerships and online marketplaces a few years ago. Contact At Once! projects its software will facilitate close to 7 million real-time conversations between shoppers and merchants in 2013 alone.

Adding Contact At Once! chat or Mobile Text Connect—a product that enables texting from a variety of media to a dealership—measurably boosts connections with online shoppers, typically by 25 percent or more.

2013 (January-June) Top 20 Most Chatted About Vehicles:
Toyota Camry
Chevrolet Silverado
Chevrolet Camaro
Ford F150
Ford Mustang
Ford Focus
Nissan Altima
Hyundai Sonata
Honda Accord
Honda Civic
Chevrolet Cruze
Jeep Grand Cherokee
Jaguar XF
Honda Pilot
Chevrolet Traverse
Ford Fusion
Kia Sorento
Jeep Wrangler
Toyota Sienna
Jaguar XJ

*Based on Contact At Once! chats from January 1, 2013 – June 30, 2013.

ABOUT CONTACT AT ONCE!
Contact At Once! software boosts engagement by making it easy for consumers to connect with auto dealers and ask questions at the moment their interest is piqued. More engagement can translate into more sales, and that’s why 12,000 dealers, the world’s busiest automotive classified sites and many automotive manufacturers rely on Contact At Once! to build relationships with online shoppers. For more information, visit www.autodealerchat.com.

Contact At Once! Go! iOS Mobile Chat App Now Available in iTunes App Store

Latest version adds key features, including persistent login that enables faster response

Contact At Once! has released a new version of its iOS mobile chat app, Contact At Once! Go!, now available in the iTunes App Store for iPhone, iPod Touch and iPad devices. Contact At Once! customers can download the app at no additional fee.

One key benefit of the new app is the ability to respond faster when customers want to chat or text. Many mobile chat apps make shoppers wait while sending a push notification alerting an agent that someone wants to chat. However, Contact At Once! Go! remains logged in and running in the background to help agents answer instantly and respond to even more leads and prospects.

Key Contact At Once! Go! Mobile Chat App Features

  • Manage multiple chats at the same time.
  • See shoppers’ search context, including geolocation, site of origination and other contextual data.
  • Support the Contact At Once! Mobile Text Connect add-on, a product that allows users to receive, respond to and track shoppers’ text messages within their current chat software.

“All the new mobile app features are designed to help our customers answer shoppers’ questions in real time, and give them the best chance of influencing purchase decisions,” says Marc F. Hayes, Contact At Once! co-founder and executive vice president. “Our research shows that online shoppers who convert to leads are often low-funnel prospects who plan to purchase soon, so it’s critical that we help our customers be ready and waiting to chat with them.”

Contact At Once! chat users can download the new Contact At Once! Go! app from the App Store. Activating the app and connecting it with an existing Contact At Once! account is simple, thanks to a new registration process that emails an activation code directly to the user. (Users with first-generation iPads will need to use the current version 2 Contact At Once! app, also available in the iTunes App Store.) Call Contact At Once! support at 866-358-3880 or chat now to learn more.

ABOUT CONTACT AT ONCE!
Contact At Once! software boosts engagement by making it easy for consumers to connect with merchants and ask questions at the moment their interest is piqued. More engagement translates into more sales, and that’s why over 12,000 businesses rely on Contact At Once! to build relationships with online shoppers. For more information, visit www.contactatonce.com.

Sonic Automotive Selects Contact At Once! Website Chat for Dealerships

automotive chat

Enterprise-level features enable consistency and integration across 100+ stores

Contact At Once! announced today that Sonic Automotive, Inc. (NYSE: SAH), one of the nation’s largest automotive retailers, has standardized its automotive chat solution for dealership websites.  Contact At Once! is the world’s leading provider of website chat for the automotive industry.  Sonic Automotive, Inc. is a Fortune 500 company based in Charlotte, N.C.

Contact At Once! Chat Connect features unique dealer group management capabilities that help standardize chat processes, reporting and tracking; while enterprise-level application programming interfaces (APIs) allow information to seamlessly pass between the chat software and other applications, such as customer relationship management (CRM) systems.   “We needed a chat product that could be implemented consistently across more than one hundred dealership websites, while allowing centralized management of the chat experience and metrics,” says Rachel Richards, Vice President, Retail Strategy and Business Applications, Sonic Automotive.  “Contact At Once! provides the functionality we required, along with the expertise of having implemented chat for large dealer groups.”

Contact At Once! was the first to put chat in online automotive advertising and allows dealers to create an interactive presence in multiple places online—from ad listings, to OEM websites, mobile websites, dealership websites, social media and mobile devices.  According to Marc F. Hayes, Contact At Once! co-founder and executive vice president, that’s a key differentiator for the company. “Our ability to scale across many sites with one chat platform makes the product a good fit for dealer groups who need to have a unified online presence.”

ABOUT CONTACT AT ONCE!
Contact At Once! pioneered the use of live chat in automotive advertising, enabling more connections between online shoppers and sellers than any other chat provider.  More than 12,000 dealers, the world’s busiest automotive classified sites and many automotive manufacturers rely on Contact At Once! to build relationships with potential buyers and increase their return on advertising investments.  For more information, visit www.autodealerchat.com.

ABOUT SONIC AUTOMOTIVE, INC.
Sonic Automotive, Inc., a Fortune 500 company based in Charlotte, N.C., is one of the nation’s largest automotive retailers. Sonic can be reached on the web at www.sonicautomotive.com.

Android Mobile Chat App From Contact At Once! Now Available

ContactAtOnce-Chat-Android

Contact At Once! brings their innovative mobile chat app to the Android platform, complete with new streamlined registration, the ability to manage multiple chats and more.

Contact At Once!, the leading provider of automotive chat, has released Contact At Once! for Android, its first native Android mobile chat app. Now available in Google Play, Contact At Once! customers can download the app at no additional fee.

The new app allows dealers to respond to more leads and prospects on the go, thanks to the ability to log in and out of Contact At Once! chat software directly from their Android devices. Users can manage multiple chats at the same time and see shoppers’ search context, including geolocation, site of origination and other contextual data. The app also supports the Contact At Once! Mobile Text Connect add-on, a product that allows users to receive, respond to and track shoppers’ text messages via their Contact At Once! chat solution.

Many mobile chat apps make shoppers wait while sending a push notification alerting an agent that someone wants to chat. Contact At Once! for Android remains logged in and running in the background to help agents answer faster.

“We’re always focused on helping our customers enhance their online presence and shopper experience,” says Marc F. Hayes, Contact At Once! co-founder and executive vice president. “Being able to use their chat solution no matter where they are and respond the instant shoppers have questions are integral components of that.”

Contact At Once! chat users can download the new Android app from Google Play. Activating the app and connecting it with an existing Contact At Once! account is simple, thanks to a new registration process that emails an activation code directly to the user. Call Contact At Once! support at 866-358-3880 or chat now to learn more.

ABOUT CONTACT AT ONCE!
Contact At Once! software boosts engagement by making it easy for consumers to connect with auto dealers and ask questions at the moment their interest is piqued. More engagement can translate into more sales, and that’s why 12,000 dealers, the world’s busiest automotive classified sites and many automotive manufacturers rely on Contact At Once! to build relationships with online shoppers. For more information, visit www.autodealerchat.com.

Contact At Once! Chat & Text Products TRUSTe Certified for Online Privacy

With recertification by TRUSTe, Contact At Once! demonstrates ongoing commitment to consumer privacy protection.

Contact At Once! announced its participation in the TRUSTe ® U.S.-EU Safe Harbor Program and its certification to continue to display the TRUSTe Certified Privacy seal. This development demonstrates the company’s ongoing commitment to online privacy and the protection of consumers. Contact At Once! provides software used to embed chat and texting capabilities in online advertising, along with website chat for targeted vertical markets.

Many chat providers talk about trust, but Contact At Once! earns trust,” says John Hanger, CEO of Contact At Once!

Contact At Once! joins thousands of TRUSTe-certified companies in recognizing privacy’s ability to spur online commerce and information exchange, but it’s not an easy credential to earn. TRUSTe performs a comprehensive analysis, scrutinizing a company’s website, privacy policy and online dealings before they certify a company with their well-known, respected trustmark.

Through the TRUSTe Privacy program, we drill down into companies to ensure that they meet online privacy standards around the world,” adds Chris Babel, CEO of TRUSTe. “Given increasing privacy concerns, it’s no surprise that many consumers look for trustmarks before doing business online. With the TRUSTe Certified Privacy seal, Contact At Once! continues to sends a clear signal to its customers that it respects their personal information.

ABOUT CONTACT AT ONCE!
Contact At Once! software boosts engagement by making it easy for consumers to connect with a business and ask questions at the moment their interest in a product or service is piqued. More engagement translates into more sales, and that’s why 12,000 businesses and some of the most highly trafficked advertising websites rely on Contact At Once!. The company has been recognized by Inc. Magazine as one of America’s fastest growing private companies for two years in a row, by the Atlanta Business Chronicle as a 2013 Pacesetter, and was named to Deloitte’s 2012 Technology Fast 500. For more information, visit www.contactatonce.com.

Contact At Once! Selected for the Atlanta Journal-Constitution’s Top 100 Workplaces

Contact At Once! Top Places to Work 2013

Employees say ethics and team spirit drove Top Workplaces ranking for second straight year

Contact At Once!, has again been selected as one of The Atlanta Journal-Constitution’s Top 100 Workplaces. The company provides software used to embed chat and texting capabilities in online advertising, along with website chat for targeted vertical markets.

The Top Workplaces are determined based solely on employee feedback. An employee survey is conducted by WorkplaceDynamics, LLP, a leading research firm on organizational health and employee engagement. WorkplaceDynamics conducts regional Top Workplaces programs with 37 major publishing partners and recognizes a list of 150 National Top Workplaces.

“We’re a true team, all working together to give our customers something no one else can,” says John Hanger, CEO of Contact At Once!. “Sure, we provide an on-site gym, comprehensive health programs, a game room for friendly competition and other employee benefits, but I think that strong team spirit is what our employees value the most. We really care about what we do.”

The Contact At Once! team has roughly doubled over the last year, largely due to the increasing demand for text-based communications options in online advertising and on websites. Contact At Once! mobile text and live chat software products enable instant connections between shoppers and businesses through online marketplaces, merchant websites and social media. The company’s recent patent on two-way communications in advertising also hints at possible growth in mobile and location-based advertising.

“A point we firmly believe in is that fast growth should be a part of, not detrimental to, company culture,” adds Hanger. “We’re as focused on maintaining our team- and family-oriented culture as we are on sustaining a high-growth company’s sense of urgency.”

The Atlanta Journal-Constitution published the complete list of Top Workplaces on April 28. For more information about the Top Workplaces lists and WorkplaceDynamics, please visit www.topworkplaces.com and www.workplacedynamics.com.

ABOUT CONTACT AT ONCE!
Contact At Once! software boosts engagement by making it easy for consumers to connect with a business and ask questions at the moment their interest in a product or service is piqued. More engagement can translate into more sales, and that’s why 12,000 businesses and some of the most highly trafficked advertising websites rely on Contact At Once!. The company has been recognized by Inc. Magazine as one of America’s fastest growing private companies for two years in a row and was named to Deloitte’s 2012 Technology Fast 500. For more information, visit www.contactatonce.com.

Century Apartment Homes Chooses Contact At Once! Apartment Chat to Stay Connected

apartment chat

Contact At Once! chat software opens the door to more efficient, real-time communications, giving residents and prospects the attention and information they desire.

Century Apartment Homes, a leader in the multifamily/apartment residential market, has chosen Contact At Once! to power apartment chat solutions for their various properties. Contact At Once! will help Century provide an instant point of contact between prospects and leasing agents, and between residents and property staff.

After a pilot chat program, Century saw such good conversion ratios from chats to leases that they decided to add the Contact At Once! chat product to the majority of their properties. They now have chat on 32 properties throughout Florida, Georgia, North Carolina, South Carolina and Texas. This instant, real-time connection available right when the prospect sees the listing—no matter if they are on the run or at work—allows Century’s leasing professionals to better influence decisions and set more appointments.

Fast and easy setup and immediate conversions—chat has changed the game,” says Sparkle Hammond, Director of Marketing for Century Apartment Homes.

With this one solution, Century is able to connect and chat with interested prospects across the Contact At Once! network of sites where their properties are listed—be it the actual property website, Apartments.com, ApartmentFinder.com, Craigslist ads or Facebook pages. On average, multifamily housing communities can experience a 25 percent or higher increase in responses when they add Contact At Once! apartment chat to these places.

“With the vast majority of apartment hunters doing the legwork online, it just makes sense to open the communication pathways and offer them instant answers via chat and text,” adds Ed Javier, vice president of Apartment and Real Estate Solutions for Contact At Once!. “And the easier you make it for prospects to start the conversation, the more chances you’ll have to ‘personalize’ the property for them and encourage a physical tour.”

Visitors to Century’s sites and listings are now welcomed by a customized chat greeting when a leasing agent is available to answer their questions. When the visitor clicks on the chat button, a window opens to display the name and photo of the leasing agent (or property) who is responding to the chat request. More details about apartment chat solutions are available at www.apartmentchat.com.

ABOUT CENTURY APARTMENT HOMES
Headquartered in Atlanta, Ga., Century Apartment Homes operates in multiple markets across the country. Offering luxury living apartment homes with an emphasis on resident satisfaction, Century creates a convenient living experience with a range of on-site amenities and locations near centers of employment, shopping, transportation and entertainment. For more information, please visit www.century-apartments.com.

ABOUT CONTACT AT ONCE!
Contact At Once! pioneered the use of live chat and text in online apartment advertising, enabling property managers and leasing agents to increase lead volume from current advertising and website investments, while maximizing efficiencies for existing staff.  Businesses that utilize Contact At Once! chat and texting solutions typically experience an increase in online conversions of 25 percent or more. Over 12,000 companies currently rely on Contact At Once! to connect with potential buyers and sellers. For more information, visit www.apartmentchat.com.

Contact At Once! Releases Website Chat Product Updates

website chat

Highlights include new client interface, optional social profiles and enhanced reporting

Contact At Once!, the leading provider of website chat in online advertising, has released the latest update of its software. Enhancements include customer-facing interfaces that improve usability, new branding features for online advertising publishers, more extensive customization options for agents, support for “talking point” alerts, and additional real-time reporting and tracking features.

The new release equips merchants with more cutting-edge personalization capabilities, including an optional “social profile,” currently in beta release, that can help break the ice with online shoppers who initiate chats or texts. Merchants can also allow shoppers to rate, comment and recommend the agents chatting with them. In addition, online advertising publishers can brand chat windows so that merchants more easily recognize shoppers who originate from their ad listings.

Merchants also now have improved and extended real-time visitor information in the chat application. The software update includes enhanced geo location and more prominent chat origination location.

With over 12,000 automotive dealers and growing customer bases in multifamily housing and real estate, Contact At Once! focused these latest product developments on leveraging the company’s unique position as the pioneer of chat in online advertising.

Our latest updates are all geared toward helping our customers enhance their online digital presence in all the places people search for their products,” says Marc F. Hayes, Contact At Once! co-founder and executive vice president. “That includes personalizing interactions with busy shoppers to provide a better chat experience.

Current Contact At Once! chat users can easily update their software to the latest version through the Contact At Once! customer portal. Call Contact At Once! support at 866-358-3880 to learn more.

ABOUT CONTACT AT ONCE!
Contact At Once! software boosts engagement by making it easy for consumers to connect with a business and ask questions at the moment their interest in a product or service is piqued. More engagement translates into more sales, and that’s why 12,000 businesses and some of the most highly trafficked advertising websites rely on Contact At Once!. The company has been recognized by Inc. Magazine as one of America’s fastest growing private companies for two years in a row and was named to Deloitte’s 2012 Technology Fast 500. For more information, visit www.contactatonce.com.

Gary Christian Joins Contact At Once! as Chief Financial Officer

gary_christian-400

New pick reinforces a commitment to maintaining a unique company culture and continuing an aggressive growth strategy.

Contact At Once!, the company that pioneered live two-way communications in advertising, announced today that Gary Christian has joined its executive team as chief financial officer (CFO).

Christian, a veteran finance and operations executive, has worked for multiple high-growth software companies, including another Software-as-a-Service provider.

He brings a broad range of financial and operational experience to the company, including deep expertise in capital acquisition and management, profitability growth and customer retention. Christian began his career with a major accounting firm and advanced to executive management roles in health care, before transitioning to the software industry.

We conducted an exhaustive search for a CFO who could help us sustain our aggressive growth trajectory while maintaining our unique company culture,” says John Hanger, Contact At Once! president and CEO. “We believe Gary’s expertise will add tremendous value to our team.

Christian received his Bachelor of Accounting degree from Bob Jones University. He is a member of the CFO Technology Roundtable and the Technology Association Group of Atlanta.

ABOUT CONTACT AT ONCE!
Contact At Once! pioneered the use of live chat in ads, enabling more connections between online shoppers and businesses. More than 12,000 users of automotive chat, apartment chat and Real Estate chat rely on Contact At Once! to drive incremental sales opportunities from their websites and increase the return on advertising investments. Contact At Once! has been recognized by Inc. Magazine as one of America’s fastest growing private companies for two years in a row and was named to the Deloitte 2012 Technology Fast 500. For more information, visit www.contactatonce.com.

Contact At Once! Granted Patent for Two-Way Communications in Online Advertising

ContactAtOnce-Patent-2way-Communication-In-Ads-435

Technology enables presence-aware ads that incorporate interactive, real-time connections between online shoppers and advertisers

Contact At Once! announced today that the United States Patent and Trademark Office has issued U.S. Patent 8,374,915 covering its invention of a system and method for publishing online advertisements and search results that include a real-time two-way communications system, such as instant messaging, Voice-over-IP, click-to-call, or video.

The Contact At Once! Software-as-a-Service solution currently provides live chat in advertising and text in online ads, connecting consumers to local advertisers for some of the world’s largest vertical search providers in the automotive, apartment and Real Estate industries.

“Getting shoppers to complete lead forms is hard and getting harder, especially from mobile devices,” says Marc F. Hayes, Contact At Once! founder and inventor. “We’ve built a next- generation lead form – a way for consumers to immediately initiate a conversation with advertisers, right from an online ad.”

Vertical search providers using the Contact At Once! system in online ad listings have documented 20% increases in shopper interaction.  A recent R.L. Polk analysis commissioned by Contact At Once! showed that households of 1 in 3 identifiable online shoppers who chatted with auto dealers purchased a vehicle within 60 days.

“According to Borrell Associates’ 2012 Automotive Advertising Outlook, online ad spend in that industry alone was projected to increase almost 40 percent,” says Hayes.  “Beyond vertical search, we’re looking at many ways our technology can enhance the effectiveness of online advertising, and in particular, mobile ads.”

To see how real-time communications can be deployed in online advertising, click here.

ABOUT CONTACT AT ONCE!
Contact At Once! pioneered the use of live chat in ads, enabling more connections between online shoppers and businesses.  More than 12,000 users of automotive chat, apartment chat and Real Estate chat rely on Contact At Once! to drive incremental sales opportunities from their websites and increase the return on advertising investments.  Contact At Once! has been recognized by Inc. Magazine as one of America’s fastest growing private companies for two years in a row and was named to the Deloitte 2012 Technology Fast 500.

Contact At Once! Automotive Chat Receives “Highest Rated” DrivingSales Dealer Satisfaction Award

2010_2013_DrivingSales_Awards

Company Takes Highest Ratings in Chat Products Category for Third Consecutive Year

Contact At Once! automotive chat has received the “Highest Rated” Chat Products Award in the fourth annual DrivingSales Dealer Satisfaction Awards, presented at a special event this morning in conjunction with the 2013 National Automobile Dealers Association (NADA) Convention & Expo. Contact At Once! received the highest dealer satisfaction ranking for the third consecutive year in the Chat Products category, as determined by the thousands of auto dealers who are part of the DrivingSales.com community.

“We are so proud to have won this most prestigious and coveted award for the third straight year,” says Marc F. Hayes, Contact At Once! co-founder and executive vice president. “The DrivingSales award is very important to us, because it’s an award chosen by dealers for dealers, who continue to highly recommend Contact At Once! chat.”

Contact At Once! is the only automotive chat provider whose software scales to many different websites simultaneously, allowing auto dealers to create an interlinking web of branded chat connections on the sites where consumers often research cars.  Contact At Once! automotive chat is deployed on online ad sites, OEM sites, dealership websites, social media sites, regional classified listings, vehicle research sites and more and is used by over 12,000 dealers worldwide.

“We congratulate Contact At Once! on receiving the ‘Highest Rated’ Chat Products Award, an accolade we consider to be one of our industry’s highest because it comes directly from dealers,” said DrivingSales CEO and Founder Jared Hamilton. “With so many hundreds of vendors offering a multitude of products and services, we are proud to help dealers access the vendor information that will help them be more profitable, while also providing the dealer community an opportunity to single out products/services like Contact At Once! automotive chat that are leading the pack in innovation, performance, and customer service.”

The DrivingSales Dealer Satisfaction Awards measure dealer satisfaction with vendor products and services, and are based on cumulative ratings tallied and verified over the calendar year (January – December) at DrivingSales.com Vendor Ratings.  DrivingSales.com Vendor Ratings is the industry’s only neutral, comprehensive vendor rating forum featuring real-time peer reviews and honest competitor comparisons, and provides dealerships with important information from actual customers who have hands-on experience using vendor products / solutions in their stores. Each rating is verified as coming from an actual dealership employee.

Full award results are available online at http://dealersatisfactionawards.com/. Award winners are showcased in the Q1 2013 issue of the DrivingSales Dealership Innovation Guide which, in addition to being distributed at the 2013 NADA Convention and Expo, is delivered to every new car dealership nationwide, as well as to the top 100 used car dealerships. For more information on the Dealership Innovation Guide, please visit: http://drivingsalesinnovationguide.com/.

ABOUT CONTACT AT ONCE!
Contact At Once! pioneered the use of live chat in automotive advertising, enabling more connections between online shoppers and sellers than any other chat provider.  More than 12,000 dealers, the world’s busiest automotive classified sites and many automotive manufacturers rely on Contact At Once! to build relationships with potential buyers and increase their return on advertising investments.  For more information, visit www.autodealerchat.com.

ABOUT DRIVINGSALES
Founded in 2008 and dedicated to the dealer community, DrivingSales is a business intelligence and performance improvement company that delivers unbiased*, profit-building information to make automobile dealers more successful through three distinct channels: DrivingSales Data, DrivingSales University and DrivingSales Media. DrivingSales Data houses the largest database of cross-vendor, dealership performance data in the North American auto industry and provides dealerships with the most statistically accurate performance benchmarks and metrics for their marketing and technology investments. DrivingSales University is a fully interactive online university that offers advanced profit-building strategies to automotive professionals through hundreds of classes taught by world-leading experts. DrivingSales Media connects dealers to peers and information through its global media assets, including DrivingSales.com, the world’s largest automotive social network; The Dealership Innovation Guide, an industry leading quarterly publication; DrivingSales Executive Summit, the top automotive conference for progressive dealers, and DrivingSalesTV, Web TV covering everything car-dealer related. Approximately one in every three dealerships in the United States has a registered member in the DrivingSales community.

*Vendor Neutral Policy: Dedicated solely to making dealerships more profitable, while also providing benefit to automakers and the industry as a whole, DrivingSales adheres to a strict vendor neutral policy through each of its channels. This means the company only provides unbiased information, not ‘pay-to-play’ follow up services — and never accepts payment in exchange for media coverage or lets potential advertisers dictate messaging or create bias in any of its channels.

Contact At Once! Adds Real-Time Talking Points to Live Chat Platform

PureCars-ContactAtOnce

PureCars Launches Plug-In to Give Dealers Value Attributes While Conversations Are In Progress

Contact At Once!, the leading provider of automotive live chat, has launched new integration capabilities in its platform that allow authorized partners to provide sales messaging and talking points to dealers while they are engaged in a chat with a prospect.  The first partner to announce a plug-in is PureCars, an automotive research company that helps consumers clearly understand the value of vehicles they’re considering, while assisting dealers in effectively promoting the value benefits of their inventory.

The integration allows dealers who are mutual customers of Contact At Once! and PureCars to see on-the-spot intelligence from PureCars Value Reports while they’re engaged in a chat. “Our subscribers can now see Top Value Highlights whenever a chat is initiated from specific used vehicle listings,” says Jeremy Anspach PureCars, CEO and Co-Founder.

Other new features include chat photo greetings on PureCars Value Reports available to consumers from the detailed car listings on a dealership website.  “We’re providing additional incentives for shoppers to chat, build relationships with dealers and potentially stay on dealer websites longer, which is proven to increase conversions,” says Anspach.

Marc F. Hayes, Contact At Once! Co-Founder and executive vice president believes having highly relevant information at their finger-tips during a chat can help dealers differentiate themselves.  “Today’s consumers search a variety of websites and have more information available than ever before,” says Hayes.  “Our new platform equips dealers with contextual information while they’re chatting, so they can better market their vehicles to discerning consumers and enhance the shopper experience.”

Contact At Once! is the only automotive chat provider whose software scales to many different websites simultaneously, allowing auto dealers to create an interlinking web of branded chat connections on the sites where consumers often research cars.  Contact At Once! chat is deployed on online ad sites, OEM sites, dealership websites, social media sites, regional classified listings, vehicle research sites and more.

“PureCars Value Reports appear on vehicle detail pages within subscribing dealer websites providing a complete value-focused overview on each pre-owned vehicle in a dealer’s inventory,” says Matt Lamoureux, PureCars Director of Business Development.  “Value Reports emphasize each vehicle’s top value highlights which can range from local price competitiveness to in-demand optional equipment, certification, reconditioning, and even dealership reputation from customer reviews. By developing deeper integration into the Contact At Once! Chat Connect platform, PureCars will be able to equip dealers with real-time information allowing them to build value and confidence at the very moment they are engaging in conversation.”

Contact At Once! customers can access the PureCars plug-in from within their customer portal.  Partners who are interested in developing plug-ins for the Contact At Once! platform can initiate a chat now, or call 866-358-3880.

ABOUT CONTACT AT ONCE!
Contact At Once! pioneered the use of live chat in automotive advertising, enabling more connections between online shoppers and sellers than any other chat provider.  More than 12,000 dealers, the world’s busiest automotive classified sites and many automotive manufacturers rely on Contact At Once! to build relationships with potential buyers and increase their return on advertising investments.  For more information, visit www.autodealerchat.com.

ABOUT PURECARS
PureCars ignited the concept of “Value Shopping,” helping consumers clearly understand the value offered by the vehicles they’re considering, while assisting dealerships in effectively promoting the value benefits of their inventory. PureCars Value Reports, found on the websites of the most progressive auto dealers, provide customers a complete value-focused overview on any pre-owned vehicle; from local price competitiveness to in-demand optional equipment, vehicle reliability through certification and reconditioning services, and dealership reputation from customer reviews. The PureCars SmartComments tool further promotes these value benefits by pushing powerful custom vehicle comments to all inventory listing sites, including the dealer’s own website. Completing the value shopping loop, PureCars Trade-In Reports take just 30 seconds to complete. PureCars asks online shoppers a few simple questions about their trade, and they instantly receive a PureCars Trade-In Report with an estimated value on their vehicle, and the dealership receives a quality trade-in lead. At PureCars we believe ‘Value. It’s More Than Just Price,’ and our fully automated, cost effective digital products prove this daily at thousands of leading dealerships nationwide. For more information, please visit www.PureCars.com or call us at 877-860-7873.

Dealer.com Partners with Contact At Once! to Embed Live Chat Into its Integrated Marketing and Operations Solution

DDC-CAO-300

Comprehensive Data of Live Chat Function will Enhance Automotive Customers’ Ability to Intelligently Connect with Car Shoppers

Dealer.com, a leading provider of digital marketing and operational products and services for the automotive industry, announced today that it has partnered with Contact At Once! to provide its automotive customers with greater visibility into the effectiveness of dealer live chat on their websites.  The seamless integration of the live chat data will allow Dealer.com’s customers to view the impact of chat performance across multiple digital channels, while taking advantage of rich analytics and behavioral tracking available through Dealer.com’s integrated platform. This new level of analytics will complement the company’s recent product enhancements that help to further leverage data, reach targeted audiences, and better manage and view marketing and dealership operations performance.

Chat Connect is designed to simultaneously scale to the many types of websites online car shoppers visit while searching for vehicles.  The data derived from Chat Connect will enhance Dealer.com’s comprehensive set of products, tools and services including inventory, websites, advertising, and CRM.

“Car shoppers are empowered like never before and gather information from dozens of places while they’re looking,” says John Hanger, Contact At Once! chief executive officer.  “Our chat helps dealers make interactive connections with online shoppers from a variety of online sites, so they can build trust and rapport while there’s an opportunity to influence the purchase.”

“Embedding chat data and management into our platform means dealers have additional insight that will help them to focus their efforts more effectively when connecting with potential buyers,” says Rick Gibbs, Dealer.com president and CEO. “This partnership will deliver a comprehensive set of data in our analytics tool and ultimately help us empower dealers to take advantage of interactive connections from all the places online shoppers are searching.”

Both Dealer.com (Booth # 1201) and Contact At Once! (Booth # 3159) will be at the National Automotive Dealer’s Association (NADA) Convention in Orlando, Fla, February 8-11.  Presentations about how dealers can leverage the Dealer.com digital marketing and operations platform and Contact At Once! Chat Connect will occur at 11:00 a.m. Saturday and Sunday in the Dealer.com booth.  For more information, chat with Contact At Once! now, or call 866-358-3880.

ABOUT CONTACT AT ONCE!
Contact At Once! pioneered the use of live chat in automotive advertising, enabling more connections between online shoppers and sellers than any other chat provider.  More than 12,000 dealers, the world’s busiest automotive classified sites and many automotive manufacturers rely on Contact At Once! to build relationships with potential buyers and increase their return on advertising investments.  For more information, visit www.autodealerchat.com.

ABOUT DEALER.COM
Dealer.com is the automotive industry’s leading provider of a streamlined and intuitive solution for managing dealership marketing and operations. The company’s platform-based Inventory, Advertising, Website and CRM products allow OEMs, dealer groups, retail and agencies to leverage innovative technology to relevantly connect to their customers. The company’s unique commitment to culture, with a focus on health and wellness, has made it one of the most desirable places to work. For more information on Dealer.com can be found at http://www.dealer.com.

Dominion Enterprises Chooses Contact At Once! Chat

Dominion-Selects-ContactAtOnce

Dominion Enterprises will offer live chat to construction, agricultural equipment and commercial truck dealers

Commercial Web Services (CWS), Equipment Trader Online and Commercial Truck Trader, all part of Dominion Enterprises, will now offer Contact At Once! website chat.

CWS is the leading provider of website design, online marketing services and tools for construction, agricultural equipment and commercial trucking dealers. By partnering with Contact at Once!, CWS can embed the chat feature in a participating dealer’s CWS website.

Equipment Trader Online and Commercial Truck Trader, the leading online marketplaces for sellers of construction and agricultural equipment and commercial trucks, will bundle Contact At Once! chat in advertising packages for its sellers.  Contact At Once! is the software company that pioneered the use of live chat in online advertising.

We continually look for ways to help our customers establish a competitive advantage with their online dealerships. We are especially excited to offer another tool for dealers to not only generate more leads, but enhance the end users’ experience,” said Lance Tebay, vice president of Dominion Web Solutions, Commercial Division.  “Contact At Once! leads the market of dealer chat providers, and we believe their product can give our customers a marketing edge.

Dealerships that use Contact At Once! typically experience a 25% increase in the number of shoppers who make contact.  Contact At Once! will manage millions of chats between consumers and businesses this year alone, as the use of chat, instant messaging and mobile messaging continues to grow.

“Dominion Web Solutions is leading the way in utilizing live chat to help construction, agricultural equipment and commercial trucking dealers instantly connect with online shoppers,” said Skip Dowd, Contact At Once! senior vice president of sales.  “Chat helps make online and mobile marketing more effective, extends brands, and helps more shoppers build rapport with dealers.”

ABOUT CONTACT AT ONCE!
Contact At Once! pioneered the use of live chat in advertising, enabling more connections between online shoppers and businesses.  More than 10,000 users of automotive chat, apartment chat and real estate chat rely on Contact At Once! to drive incremental sales opportunities from their websites and increase the return on advertising investments.  For more information, visit www.contactatonce.com.

ABOUT DOMINION ENTERPRISES
Dominion Enterprises is a leading marketing services and publishing company serving the automotive, recreational and commercial vehicle, real estate, apartment rental, employment, parenting, and travel industries. Headquartered in Norfolk, Virginia, with 3,300 employees in the United States, Canada, England, Sweden and Italy, the company provides a comprehensive suite of technology-based marketing solutions, and more than 45 market leading websites. Millions of For Rent®, Employment Guide® and HotelCoupons.com® publications are distributed across the U.S. each year. For more information, visit DominionEnterprises.com.

ABOUT COMMERCIAL WEB SERVICES
Commercial Web Services, a Dominion Enterprises Company, is a leading Internet solutions provider serving the equipment, agricultural, and commercial trucking industries. Headquartered in Norfolk, Va., Commercial Web Services consists of three brands: Equipment Web ServicesAgricultural Web Services and Truck Web Services. For more information about Commercial Web Services, call toll-free 1-866-529-6008 or visit www.CommercialWebServices.com.

ABOUT EQUIPMENT TRADER ONLINE AND COMMERCIAL TRUCK TRADER
Equipment Trader Online and Commercial Truck Trader, Dominion Enterprises companies,  are the leading Internet portals in equipment and truck advertising (visit: www.equipmenttraderonline.com and www.commercialtrucktrader.com). Advertising trucks for sale to over 2 million visitors per month across the USA, dealers and private sellers list over 200,000 pieces of equipment for sale every month. For more information, please contact Charles Bowles at 757-351-8702.

KSL Cars Adds Contact At Once! Live Chat in Ads

Utah Dealerships Can Integrate Chat to Connect with Potential Buyers

Contact At Once!, the leading live chat provider connecting online and mobile car shoppers to auto dealers, today announced that it has been selected by KSL Cars, Utah’s leading online marketplace, as its exclusive provider of live chat for automotive advertising.  KSL Cars will bundle Contact At Once! in its auto dealer packages.

Contact At Once! live chat is used by over 10,000 automobile dealerships and the world’s busiest online automotive shopping sites.  Dealers who use Contact At Once! say they typically experience a 25% increase in the number of connections with website visitors.

Contact At Once! was the first to put live chat in online automotive classifieds and they have unique features that make the software especially well-suited for connecting thousands of shoppers with dealers through chat in ads,” says Eric Bright, KSL’s Vice-President of E-Commerce.

“More and more shoppers prefer text and chat to old-fashioned lead forms and they like the instant access, as well as the convenience,” says Lloyd Hecht, Contact At Once! Director, Business Development.  Advertising with mobile and desktop text and chat options can draw more attention and appeal to shoppers who might be reluctant to call or email.”

KSL Cars is the leading provider of auto classifieds in Utah, serving more than 45,000 car shoppers per month.   Another factor in choosing Contact At Once! was ease of use and implementation, says Bright.  “Our advertisers can be chatting with potential car buyers in a matter of minutes.

ABOUT CONTACT AT ONCE!
Contact At Once! pioneered the use of website chat in automotive advertising, enabling instant connections between online shoppers and dealerships through search websites, dealership websites, social media and mobile sites.  More than 10,000 customers rely on Contact At Once! chat to drive incremental sales opportunities and increase return on advertising investments.  For more information, visit www.autodealerchat.com.

ABOUT KSL
KSL.com is owned and operated by Deseret Digital Media (DDM), and powers the largest online marketplace in Utah – including auto, real estate, deals and local search verticals. In total, Deseret Digital Media properties attract more than 5.5 million unique visitors and serve nearly 300 million page views per month. The DDM network of web sites includes KSL.com, Deseretnews.com, DeseretBook.com, MormonTimes.com, LDSChurchNews.com, FM100.com, OK.com and 1035TheArrow.com. Deseret Digital Media’s two-part vision is to become the largest and most compelling regional commerce marketplace in the United States and to also become a world-leading, values-based digital content marketplace. Deseret Digital Media is a part of Deseret Media Companies.

Polk Analysis: Car Shoppers Who Chat Also Buy

1 in 3 Identifiable Consumers Purchased Vehicles

One in three users of auto website chat, included in a recent Polk analysis commissioned by Contact At Once!, bought a vehicle after having an online conversation with a dealer. Contact At Once! is the market-leading provider of automotive website chat. Polk is the premier provider of automotive market intelligence.

Polk analyzed 10,000 Contact At Once! chat transcripts in which consumers volunteered personally-identifiable information. The chats included conversations originating from dealer, OEM and third-party advertising sites. Results were derived by matching people who chatted to households with vehicle sales and registration data over a 60-day period.

The analysis also found that consumers who started chats on third-party sites such as Cars.com and Edmunds.com were just as likely to purchase as those who initiated chats from dealership websites.

For years, Contact At Once! has observed auto dealers experience a 25% lift in customer contacts from their web sites and advertising products when they start using live chat, but this is the first industry analysis that empirically proves chatters are buyers. It validates the many anecdotal reports we have received from dealers that chat does help them sell cars,” says Marc F. Hayes, Contact At Once! founder and executive vice-president of strategy.

For more information about the study, call 1-866-358-3880 or chat with Contact At Once! now.

ABOUT CONTACT AT ONCE!
Contact At Once! pioneered the use of website chat in automotive advertising, enabling instant connections between online shoppers and dealerships through search websites, dealership websites, social media and mobile sites. More than 10,000 customers rely on Contact At Once! chat to drive incremental sales opportunities and increase return on advertising investments. For more information, visit www.autodealerchat.com.

VCARS.co.uk Partners with Contact At Once!

Chat software enables shoppers on VCARS.co.uk to instantly connect with motor dealers

Contact At Once! (autodealerchat.co.uk) announced today that VCARS.co.uk have chosen its automotive chat product for deployment on VCARS.co.uk, the nationwide online marketplace specialising in used cars.  VCARS.co.uk represents more than 2,000 dealers from independent and franchised networks.The integration of Contact At Once! chat allows online shoppers to instantly connect with those dealers and discuss autos listed in ads.

Worldwide, over 10,000 motor dealers utilise Contact At Once! chat.  They typically experience lead lift of 25% or more, after beginning to chat with shoppers. Contact At Once! chat has been selected by most of the world’s online motor marketplaces, including the major sites in the UK. Contact At Once! estimates it will manage close to 5 million chats in 2012, most between online car shoppers and motor dealers.

Giving consumers a means for instantly conversing with our advertisers can help increase sales opportunities,” says VCARS.co.uk Director Paul Davis.  “Having Contact At Once! chat in auto listings allows dealers to greet many more online shoppers and build relationships.

Some unique features of the Contact At Once! chat service include the ability to customise drop-in “business cards” with dealer photos and branding elements, along with automatic log-in and log-out capabilities.  Mobile applications allow dealers to receive chats on smart phones and tablets.   Using Contact At Once! chat allows VCARS.co.uk dealers to use one chat product, but manage all chat leads through the same system.

“Contact At Once! is the only automotive chat vendor whose products can be deployed across dealer websites, manufacturer websites and in online auto marketplaces, creating a relationship link for dealers wherever shoppers are looking for cars,” says Skip Dowd, Contact At Once! senior vice president of automotive sales.

ABOUT CONTACT AT ONCE!
Contact At Once! pioneered the use of live chat in automotive advertising, enabling more connections between online shoppers and sellers than any other chat provider.  More than 10,000 motor dealers, the world’s busiest automotive classified sites and many automotive manufacturers rely on Contact At Once! to drive incremental leads and increase the return on advertising investments.  For more information, visit www.autodealerchat.co.uk.

ABOUT VCARS.CO.UK
VCARS.co.uk is one of the most visited, most respected and most innovative used car websites in the UK. VCARS.co.uk is updated daily and features over 120,000 used cars from over 2,000 national dealers. Visitors to VCARS.co.uk can compare prices nationwide and enquire direct by telephone, email and live chat. VCARS.co.uk offers the facility to print out full details of a chosen vehicle, along with any special offers, including a location map of the dealership. To see the site in action visit www.vcars.co.uk.

Contact At Once! Is Chat of Choice for Trader Media Group

 

mobile text

Chat software enables shoppers on Autotrader.co.uk to instantly connect with motor dealers

Contact At Once! (autodealerchat.co.uk), the leading providers of automotive chat, announced today that Trader Media Group have chosen its chat product for deployment on Autotrader.co.uk, the country’s leading motoring website. The integration of chat allows online shoppers to instantly connect with dealer advertisers.  AutoTrader.co.uk serves more than 11 million unique visitors a month.

The majority of car shoppers use online classified sites during their search and the addition of chat to AutoTrader.co.uk can help dealers build relationships with those customers throughout the shopping experience.  Worldwide, over 10,000 motor dealers utilise Contact At Once! chat.  They typically experience lead lift of 25% or more, after beginning to chat with shoppers.

“Adding Contact At Once! chat to our package is another example of our commitment to utilise the latest technologies for the benefit of our motor dealer advertisers and consumers,” says Nathan Coe, group director, Autotrader U.K.

The Contact At Once! chat window can be customised to display the name and photo of actual dealership employees, which improves recognition and has been shown to increase the number of chat inquiries dealerships receive.  Chats can be managed from desktop computers and mobile devices, so dealers need never miss a chat.

“Motor dealers who are not using chat are missing sales opportunities,” says Skip Dowd, senior vice president of automotive sales for Contact At Once!  “Dealers and manufacturers who are present and ready to instantly interact with consumers via chat make it simpler for potential buyers to engage.”

ABOUT CONTACT AT ONCE!
Contact At Once! pioneered the use of live chat in automotive advertising, enabling more connections between online shoppers and sellers than any other chat provider.  More than 10,000 motor dealers, the world’s busiest automotive classified sites and many automotive manufacturers rely on Contact At Once! to drive incremental leads and increase the return on advertising investments.  For more information, visit www.autodealerchat.co.uk.

Contact At Once! Ranked Number 94 Fastest Growing Company in North America on Deloitte’s 2012 Technology Fast 500™

Attributes 1,298 Percent Revenue Growth to Rapid Adoption of Live Chat in Advertising

Contact At Once! today announced it ranked 94th on Deloitte’s Technology Fast 500™, a ranking of the 500 fastest growing technology, media, telecommunications, life sciences and clean technology companies in North America. Contact At Once! grew 1,298 percent during this period.

Contact At Once! chief executive officer, John Hanger, credits the rapid adoption of live chat in ads, particularly in key industries including automotive and real estate, with the company’s 1,298 percent revenue growth. He said, “Putting live chat in online ads improves conversion because shoppers increasingly prefer instant communication over traditional lead form submission, especially when shopping for cars, apartments, and homes.”

“We are proud to honor the 2012 Technology Fast 500™ companies, and commend them for their outstanding growth,” said Eric Openshaw, vice chairman, Deloitte LLP and U.S. technology, media and telecommunications (TMT) leader.  “These ground-breaking companies have outpaced their competition and are reinventing the way we do business today.”

“The companies on the Fast 500 list are among those that have demonstrated remarkable innovation, creativity and business savvy,” said Bill Ribaudo partner, Deloitte & Touche LLP and national TMT leader for audit and enterprise risk services (AERS). “As a result, these companies have continued to successfully forge ahead in a challenging economic environment. We applaud the leadership and employees of Contact At Once! for this impressive accomplishment.”

About Deloitte’s 2012 Technology Fast 500™
Technology Fast 500, conducted by Deloitte & Touche LLP, provides a ranking of the fastest growing technology, media, telecommunications, life sciences and clean technology companies – both public and private – in North America. Technology Fast 500 award winners are selected based on percentage fiscal year revenue growth from 2007 to 2011.

In order to be eligible for Technology Fast 500 recognition, companies must own proprietary intellectual property or technology that is sold to customers in products that contribute to a majority of the company’s operating revenues. Companies must have base-year operating revenues of at least $50,000 USD or CD, and current-year operating revenues of at least $5 million USD or CD. Additionally, companies must be in business for a minimum of five years, and be headquartered within North America.

ABOUT CONTACT AT ONCE!
Contact At Once! pioneered the use of live chat in advertising, enabling more connections between online shoppers and businesses.  More than 10,000 users of automotive chat, apartment chat and Real Estate chat rely on Contact At Once! to drive incremental sales opportunities from their websites and increase the return on advertising investments.  For more information, visit www.contactatonce.com.

PulteGroup Opens Doors to Text-Happy Shoppers With Contact At Once! Live Chat for Real Estate Websites

Pulte.com sees increase in consumer engagement by 25%.

PulteGroup, Inc., one of America’s largest homebuilders, has placed Contact At Once! live chat on Pulte Homes, Centex Homes, Del Webb, and Divosta Homes websites, making it easier than ever for online real estate shoppers to connect and schedule appointments in real-time.  After a successful pilot on Pulte.com increased contacts by 25 percent, the company moved quickly to deploy chat across other web properties.

Live chat is paying dividends for us in multiple ways,” says Julie Mynster, PulteGroup, Inc. Director of Consumer Engagement. “We’re generating additional leads, but we also believe giving homebuyers the option to chat will appeal to those shoppers who might be reluctant to reach out by phone or email.

Shift Digital manages the program for PulteGroup, Inc. with a team of trained Real Estate chat consultants. “Consumers like having control over the buying process and want information instantaneously,” says Damon Henry, Shift Digital VP, Real Estate Vertical.  “Our clients use live chat to facilitate conversations with online shoppers who prefer the immediacy, convenience and control of chat and texting.”

“We have consistently seen businesses increase connections with online shoppers by 25 percent or more by adding the Contact At Once! service,” says John Hanger, Contact At Once! president and CEO.  “We’re happy to know that Pulte Homes is experiencing the same type of response and believe they will have a competitive advantage now that online shoppers are able to chat from their websites.”

ABOUT CONTACT AT ONCE!
Contact At Once! pioneered the use of live chat and mobile text in real estate advertising, enabling home builders, brokers and agents to connect with 25 percent more online shoppers.  Over 10,000 companies currently rely on Contact At Once! to do business with potential buyers and sellers.   For more information about Contact At Once!, visit www.chatforrealestate.com.

ABOUT PULTE GROUP
PulteGroup, Inc., based in Bloomfield Hills, Mich., is one of America’s largest homebuilding companies with operations in approximately 60 markets throughout the country.  Through its brand portfolio that includes Centex, Pulte Homes and Del Webb, the company is one of the industry’s most versatile homebuilders able to meet the needs of multiple buyer groups and respond to changing consumer demand.  PulteGroup conducts extensive research to provide homebuyers with innovative solutions and new homes designed for the way people actually live today.  As the most awarded homebuilder in customer satisfaction, PulteGroup brands have consistently ranked among top homebuilders in third-party customer satisfaction studies.

For more information about PulteGroup, Inc. and PulteGroup brands, go to pultegroupinc.com; www.pulte.com; www.centex.com; www.delwebb.com.

ABOUT SHIFT DIGITAL
Shift Digital combines experience and technology to power the most successful and cost-effective retail digital marketing programs in the automotive and real estate verticals. Our team has delivered OEM enterprise solutions to more than 7,000 global auto dealerships and over 1000 new home communities. Our unique agency model not only serves the retail channel with significant value, it provides our clients with increased marketing reach, consistency of brand messaging and financial dividend from our program solutions.

Contact At Once! Wins Automotive Website Awards for Top Chat Solution and Overall Product Satisfaction

Auto dealerships rate Contact At Once! top live chat solution and best in customer satisfaction against all other website products and services.

Contact At Once!, the leading provider of automotive chat solutions for dealers, OEMs and automotive advertising websites, received 2012 Automotive Website Awards (AWA) as a top rated automotive chat solution and as a winner in the Overall Product Satisfaction category at the annual AWA ceremony held this week in Las Vegas, Nevada.  Over 600 industry professionals were on hand to honor the companies identified with the most innovative technology and software solutions for automotive retailers.   In addition, Kathy Barth, a Contact At Once! employee, was recognized as a stand out AWA Customer Service Superstar.

Forty-one awards were presented in the areas of website design, mobile technology, social media, automotive chat, merchandising tools, CRM, reputation management, advertising, customer service and industry thought leadership.

The AWA is the highest recognition for individuals and companies that help the automotive retail industry operate more effectively.  Honorees are selected after rigorous testing and evaluation from the staff at PCG Consulting.

The AWA awards, including the Overall Satisfaction Award, are a big deal,” said Ed Parkinson, VP of Automotive Solutions for Contact At Once!. “Thousands of questionnaires were sent to auto dealers asking them to rate the products and solutions they use that help them sell more cars.  Of every product and service rated in the survey, Contact At Once! live chat came out on top as the one dealers across the country rely on and are most satisfied with.  This recognition speaks not only to the superior performance of our chat product, but also to the industry leading service and support experienced by our customers.

This year’s AWA ceremony was held in conjunction with AutoCon 2012.

ABOUT CONTACT AT ONCE!
Contact At Once! pioneered the use of live chat in automotive advertising, is used by more dealers than all other chat providers combined, and by virtue of its deployment on and compatibility with the world’s busiest automotive advertising sites and major automotive manufacturer websites has become the de-facto industry standard.  Companies using Contact At Once! chat and Mobile Text Connect typically experience an increase in online conversions of 25% or more, drive incremental leads from their websites and increase the value of advertising investments.  For more information about the company’s auto dealer chat software, visit www.autodealerchat.com.

ABOUT PCG CONSULTING
PCG Consulting, Inc. provides vendor-neutral recommendations for products and services that can assist dealers to increase sales and profits. The company was formed to meet the needs of car dealers who need assistance in creating effective processes, measurement standards and intelligent reporting for their business operations.

Contact At Once! Live Chat Available on On-Site.com Websites

Communications Tools Give Online Shoppers Instant Access to Leasing Information

ATLANTA, GA. September 6, 2012 – Contact At Once! announced it has forged an agreement with On-Site.com, provider of online leasing solutions for property managers, to offer its apartment chat service. The agreement provides On-Site customers access to real-time communications by subscribing to Contact At Once! live chat, allowing renters to connect with leasing agents directly from a community’s website. Utilizing Contact At Once! chat and its Mobile Text Connect options, communities can manage all chat and text leads through one interface with comprehensive analytics and tracking capabilities.

“On-Site’s mission is to help property managers get online and extend their one-to-one marketing capabilities,” said Zeke Kirkpatrick, Marketing Suite Product Manager at On-Site. “After receiving requests for the Contact At Once! live chat service from some of our customers, we developed a system of integrating the product with On-Site’s marketing suite while ensuring the product adhered to On-Site’s stringent performance standards.

“Our research shows that more and more people prefer text-based communications to phone or lead forms,” says Ed Javier, Contact At Once! director of Multifamily Solutions. “When shoppers are scanning all kinds of online listings, being able to chat or text could be the difference between who wins the customer and who doesn’t.”

Contact At Once! is the only software provider who operates an Apartment Chat network connecting some of the busiest online Apartment Listing Services with community websites and shoppers.

ABOUT CONTACT AT ONCE!
Contact At Once! pioneered the use of live chat in apartment advertising, enabling property managers and leasing agents to increase lead volume from current advertising and website investments, while maximizing efficiencies for existing staff.  Businesses that utilize Contact At Once! chat and Mobile Text Connect typically experience an increase in online conversions of 25% or more.  Over 10,000 companies currently rely on Contact At Once! to connect with potential buyers and sellers.   For more information about Contact At Once! visit www.apartmentchat.com.

ABOUT ON-SITE
At On-Site, we’re bringing the apartment industry up to speed with what today’s consumer expects from an online experience.  Conveniently and securely, we allow today’s renter to find an available apartment, qualify and pay for it and then e-sign the lease. Our 100% paperless listing-to-lease platform encompasses marketing, lead generation, risk mitigation, document storage, mobile solutions and cloud computing services. Founded in 1999, the company has been voted Best Resident Screening Service three years in a row and its paperless office platform was a finalist in the First Annual Green Initiatives Awards from Multi-Housing News.  Learn more at www.on-site.com.

Contact At Once! Named One of America’s Fastest-Growing Private Companies

Inc. Magazine Ranks Company for Second Straight Year

ATLANTA, GA. August 22, 2012 – Contact At Once!, the software company that pioneered live chat in online advertising, today announced that it has again been named to Inc. Magazine’s Annual List of America’s Fastest-Growing Private Companies. It is the second year in a row the company has been ranked in the Inc. 500|5000, marking 3-year growth rates of 693% and 416%, respectively. Contact At Once! ranked in the top three of Georgia software companies making the 2012 Inc. 500|5000 list.

Contact At Once! live chat and mobile texting products are used by over 10,000 companies to generate incremental leads from their own websites and connect to some of the world’s busiest online marketplaces. Advertising sites such as Autotrader.com, Cars.com and Apartments.com embed Contact At Once! live chat in ads to help their customers increase conversions. Businesses that use Contact At Once! say they typically experience a 25% increase in the number of connections with website visitors.

It’s an honor to be named as one of Inc. Magazine’s fastest growing private companies and we’re especially pleased to have made the list two years in a row,” says Marc Hayes, Contact At Once! founder and EVP, Strategy. “Sustaining the aggressive growth trajectory necessary to stay on the list is validation of a sound product innovation plan and a healthy market opportunity.

In a stagnant economic environment, median growth rate of 2012 Inc. 500|5000 companies remains an impressive 97 percent. The companies on this year’s list report having created over 400,000 jobs in the past three years and aggregate revenue among the honorees reached $299 billion.
Complete results of the Inc. 5000, including company profiles and an interactive database that can be sorted by industry, region, and other criteria, can be found at www.inc.com/5000.

ABOUT CONTACT AT ONCE!
Contact At Once! pioneered the use of live chat in advertising, enabling more connections between online shoppers and businesses. More than 10,000 customers rely on Contact At Once! to drive incremental leads from their websites and increase the return on advertising investments. For more information, visit www.contactatonce.com.

ABOUT INC.
Founded in 1979 and acquired in 2005 by Mansueto Ventures, Inc. is the only major brand dedicated exclusively to owners and managers of growing private companies, with the aim to deliver real solutions for today’s innovative company builders. Total monthly audience reach for the brand has grown significantly from 2,000,000 in 2010 to over 6,000,000 today. For more information, visit www.inc.com.

Contact At Once! is the First Auto Dealer Chat Provider Certified to Display TRUSTe’s Safe Harbor Seal


Contact At Once! Demonstrates Global Commitment to Consumer Privacy Protection

Today Contact At Once! announced its participation in the TRUSTe® U.S.-EU Safe Harbor Program and its certification to display the TRUSTe EU Safe Harbor Seal. This development demonstrates Contact At Once!’s global commitment to transparency, accountability and consumer choice, the foundations of online privacy.  Contact At Once! joins thousands of TRUSTe-certified companies in recognizing privacy’s ability to accelerate online commerce and information exchange.

“Auto dealers are under ever-increasing scrutiny as regards data privacy and must be careful to select trust-worthy vendors,” said John Hanger, CEO of Contact At Once!.  “Dealers and consumers alike can trust Contact At Once! knowing our commitment to data privacy.”

TRUSTe provides a well-known and esteemed trustmark that demonstrates a company’s commitment to protecting consumer privacy. TRUSTe performs an exhaustive analysis of a company’s website, privacy policy, and online dealings.

“Given abundant consumer privacy concerns it’s no surprise that 71 percent of consumers look for trustmarks before doing business online” said Dave Deasy, Vice President of Marketing at TRUSTe. “With the TRUSTe EU Safe Harbor Seal, Contact At Once! sends a clear signal that it respects personal information. We’ve found that 82 percent of consumers who see a TRUSTe privacy seal trust it, which translates directly into increased site engagement. That’s the privacy payoff.”

ABOUT TRUSTe
TRUSTe is the leading online privacy solutions provider and provides a broad suite of privacy services to help businesses build trust and increase engagement across all of their online channels – including websites, mobile applications, advertising, cloud services, business analytics and email marketing. Over 5,000 online properties, including those of Apple, AT&T, Disney, eBay, HP, Microsoft, Nationwide, and Yelp rely on TRUSTe to ensure compliance with evolving and complex privacy requirements. TRUSTe’s mission, based on a “Truth in Privacy” framework, is built on a solid foundation of transparency, choice and accountability regarding the collection and use of personal information. TRUSTe’s privacy seal is recognized and trusted by millions of consumers as a sign of responsible privacy practices. For additional information on TRUSTe and its offerings, please visit http://www.truste.com.

ABOUT CONTACT AT ONCE!
Contact At Once! is the leading dealer chat provider and operator of the industry’s only Dealer Chat Network connecting more than 10,000 auto dealers with the websites car shoppers visit most often. Adding Contact At Once! chat software to a website typically increases a dealership’s sales conversations by at least 25%. Named to the Inc. 500 as one of America’s fastest growing businesses in August of 2011, as well as one of the Atlanta Journal-Constitution’s Top Places to Work in 2012, Contact At Once! is headquartered in Atlanta, Georgia. For more information about the company’s auto dealer chat product, please visit www.autodealerchat.com.

Contact At Once! Dealer Chat Software Now Available to DealerRater Certified Dealer Partners


DealerRater Selects Contact At Once! and Embeds Automotive Chat
Into Dealer Rating Pages.

Contact At Once!, the dealer chat leader, and DealerRater, the world’s premier car dealer review web site, today announced the immediate availability of a new chat feature which enhances the already comprehensive suite of tools offered to DealerRater’s Certified Dealer partners.  The collaboration enables real-time chat between automotive dealerships and online shoppers researching a specific dealership’s reputation by investigating consumer reviews on DealerRater.com.

Our third-party generated dealer reviews and ratings have helped car shoppers to determine and validate which dealerships they would like to do business with,” said Chip Grueter, President of DealerRater.  “Since DealerRater Certified Dealers are committed to providing quality customer service, we believe that the integration of Contact At Once! chat will enable our Certified Dealers to connect with in-market consumers in a way that is faster and more convenient than an email or a phone call–and ultimately will provide an enhanced shopping experience for our consumer user base.

The Contact At Once! dealer chat network includes third-party listing sites such as AutoTrader.com, Cars.com, CarsDirect.com, CarSoup.com, Edmunds.com, EveryCarListed.com and UsedCars.com, manufacturer websites like Kia.com, partner websites as exhibited with DealerRater.com  as well as standalone dealership and dealer group web pages.  Once enabled, dealers can respond to consumer chats originating from anyplace in the dealer chat network by leveraging a single set of tools and processes.  Dealers that deploy Contact At Once! live chat software typically experience an increase of at least 25% in the number of online shoppers contacting the dealership.

“Dealerships are looking for simplicity when it comes to chat,” explained Contact At Once! Director of Business Development Lloyd Hecht.  “No one desires the hassle or confusion of using a variety of different chat vendors and procedures to connect with consumers.  By embedding our automotive chat solution, DealerRater has greatly simplified things for their clients.  Dealers can now utilize a single chat solution to manage chats originating from their DealerRater listing, the dealership’s own website as well as the third party and OEM websites that are part of the Contact At Once! dealer chat network.”

Contact At Once! chat is now available to DealerRater Certified Dealers, Service Centers and Body Shops.  To learn more or to become DealerRater Certified please visit: http://www.dealerrater.com/CDP/

ABOUT CONTACT AT ONCE!
Contact At Once! is the leading automotive chat software provider and operator of the automotive industry’s only dealer chat network connecting more than 10,000 auto dealers with the websites car shoppers visit most often. Adding Contact At Once! chat to a website typically increases a dealership’s sales conversations by at least 25%.  Named by Inc Magazine as one of America’s 500 fastest growing businesses in August of 2011, as well as one of the Atlanta Journal-Constitution’s Top Places to Work in 2012, Contact At Once! is headquartered in Atlanta, Georgia.  For more information about the company’s auto dealer chat product, please visit http://www.contactatonce.com.

ABOUT DEALERRATER
DealerRater was founded in 2002 as the first car dealer review website worldwide.  DealerRater is the world’s #1 online resource for anyone seeking third-party information on automobile dealerships.   DealerRater features more than 41,000 U.S. and Canadian car dealers, 700,000 consumer reviews and over 1,000,000 cars for sale.  DealerRater attracts more than 8 million consumers every year who visit the site to search for car dealerships, read current reviews, write their own descriptive reviews, and find car deals – all for free.  Car dealers are rated on the criteria of customer service, quality of work, friendliness, price and overall experience.  In addition, DealerRater offers qualified car dealers a Certified Dealer Program as an online reputation management tool for car dealers, to help them grow their online presence and achieve higher SEO rankings across the Web.  Today, more than 4,300 dealers are members of DealerRater’s Certification Program.  For more information, visit www.DealerRater.com or call 800-266-9455.

Fulcrum Equity Partners Makes Investment in Contact At Once!

mobile text


Investment allows industry specific chat leader to enter new verticals and to enhance operations.

Fulcrum Equity Partners today announced that they have invested $3 million of growth equity into Contact at Once!, LLC.  Since its founding in 2005, Contact At Once! has operated industry-specific merchant networks built around its proprietary SaaS (Software as a Service) website chat software and was the first to make it possible for vertical search websites to embed chat into online advertising.  Contact At Once! website chat typically increases the number of online shoppers that initiate contact by 25%.

John Hanger, CEO of Contact at Once!, leads an experienced management team.  “We are excited to work with Fulcrum Equity Partners to fuel our growth,” explained Mr. Hanger.  “This transaction will enhance our ability to build upon our market leadership in the automotive and multifamily industry verticals, while accelerating expansion into new sectors.”

The company’s latest innovation, for which they received a 2012 Technology Association of Georgia Top-40 Innovation Award, is called Mobile Text Connect.   Mobile Text Connect layers SMS text messaging on top of existing Contact At Once! industry-specific merchant networks, making it simple for consumers to connect with businesses by texting from their Smartphones while providing merchants with the tools and infrastructure to compliantly manage those communications.

“Contact At Once! has built a great organization with a proven business model as demonstrated by their tremendous growth and recognition in both the multifamily housing and automotive sectors,” said Frank X. Dalton, a Partner at Fulcrum Equity Partners.  “We look forward to leveraging our operating expertise to build upon what Contact At Once! has created and help take Contact At Once! to the next level”.

ABOUT CONTACT AT ONCE!
Contact At Once! is the leading automotive and multifamily, apartment  rental chat software provider and operator of the automotive industry’s only dealer chat network connecting more than 10,000 auto dealers with the websites car shoppers visit most often. Adding Contact At Once! dealer chat software to a website typically increases a dealership’s sales conversations by at least 25%.  Named to the Inc. 500 as one of America’s fastest growing businesses in August of 2011, as well as one of the Atlanta Journal-Constitution’s Top Places to Work in 2012, Contact At Once! is headquartered in Atlanta, Georgia.  For more information about the company’s auto dealer chat product, please visit www.autodealerchat.com.  For further information about the company’s solutions for the apartment rental vertical, please go to www.apartmentchat.com.  To learn more about the company itself, please visit the corporate site, www.contactatonce.com.

ABOUT FULCRUM EQUITY PARTNERS
Fulcrum Equity Partners, based in Atlanta, GA, manages over $100 million and is actively seeking opportunities to invest in rapidly growing companies.  Fulcrum initially invests $1-$5 million with the ability to invest up to $10 million. The company considers investments in a wide variety of industries with an emphasis on information technology, healthcare and technology enabled operating companies.  Fulcrum provides financing to meet a wide range of needs including internal growth initiatives, acquisitions, divestitures, shareholder liquidity and recapitalizations. Fulcrum partners have over 80 years of relevant experience, including operations, venture capital, mezzanine financing, accounting, law, investment banking and strategic consulting.  To learn more please visit www.fulcrumep.com.

Contact At Once! Selected As Apartment Chat Provider For Greystar’s Seattle Properties


Enhances website conversions and responds to consumer preference for real-time communications with leasing agents and residential management

Contact At Once!, the leading provider of apartment chat software, today announced that Greystar, a fully integrated multifamily company offering expertise in property management, development and investment throughout the United States, has selected Contact At Once! to deliver online live chat for their Seattle, Washington rental properties.  The newly offered chat functionality offers prospective residents a real-time, text-based connection to Greystar’s Seattle area leasing agents.  Moreover, the chat solution allows current residents to communicate directly with property staff regarding maintenance needs and operational questions.

We all tend to over-schedule our lives and then we struggle to prioritize those things in life we must make time for – like finding a place to live,” noted Lynn Owen, Senior Director Real Estate for Greystar Seattle.  “We selected Contact At Once! so that our prospective residents could squeeze in those priorities over the course of the day – be it on the run or at work.  Instead of emailing or leaving a voice mail and waiting an indeterminate length of time for a response, Contact At Once! empowers the prospect to  ask questions and to gain immediate, real-time answers.  This allows them to make a streamlined and informed decision, which is as much a benefit to Greystar as it is to the future resident.

Contact At Once! is the multifamily industry leader in apartment chat software, connecting prospective renters with leasing agents to have live, text-based conversations.  Multifamily housing communities (apartments) typically see a 25% or higher increase in responses to their property listings by adding live chat to their properties websites, Facebook pages and Craigslist postings.  This results in more opportunities for leasing professionals to influence rental decisions, to build rapport and book more leasing appointments.

“We’re pleased that Greystar’s Seattle team is experiencing positive results by adding Contact At Once! chat to their online marketing websites,” said Ed Javier, Contact At Once! Vice President of Sales, Real Estate Solutions.  “It is no great secret that people are texting more than they are making phone calls with their mobile devices.  It is that comfort level with text-based communications that makes apartment chat such a compelling option in the multifamily rental space.  Prospective and current residents intuitively feel secure with chat thanks to that level of comfort.  It also allows the future and current resident an ideal way to communicate when voice-based communications are not a viable option, such as during working hours.”

Contact At Once! helps to further personalize the online research experience by allowing site visitors to easily engage with apartment communities. Visitors are welcomed by a presence-aware chat greeting when a leasing agent is online and available to answer their questions.  When an online visitor clicks on a chat button, a window opens to display the name and photo of the leasing agent who is responding to the chat request.  To learn more about apartment chat solutions provided by Contact At Once!, please visit http://www.apartmentchat.com.

ABOUT CONTACT AT ONCE!
Contact At Once! is the leading multifamily, property chat software provider and operator of the apartment industry’s only multifamily chat network. The chat network consists of hundreds of apartment rental communities, as well as major listing services like Apartments.com and ApartmentFinder.com.  Adding Contact At Once! apartment chat software to a website typically increases a lead to rental conversations by at least 25%.  Added to the Inc. 500 as one of America’s fastest growing businesses in August of 2011, Contact At Once! was also identified as one of Atlanta’s Best Places to Work in 2012 by the Atlanta Journal-Constitution , where the company is headquartered.  Further information about Contact At Once! solutions for the multifamily apartment rental vertical may be found at www.ApartmentChat.com.  Interested parties may also follow the company’s activities by visiting their Facebook page found at www.Facebook.com/ApartmentChat.

ABOUT GREYSTAR
Greystar is a fully integrated multifamily company offering expertise in property management, development and investment throughout the United States.  Greystar was founded in 1993 with the intent to become a provider of world-class service in the multifamily real estate business.  Greystar’s innovative business model integrates the management, development and investment disciplines of the multifamily industry on both national and local levels.  Headquartered in Charleston, SC, Greystar manages over 190,000 units in 100+ markets with a team that is more than 5,000 strong and growing. Greystar has invested approximately $3 billion in multifamily investments since its inception.  To learn more about Greystar, visit www.Greystar.com.

Contact At Once! Selected by Edmunds.com as Dealer Chat Provider

edmunds selects contact at once dealer chat

Live chat solution to connect dealers to car shoppers conducting vehicle research on Edmunds.com

Contact At Once!, the leading dealer chat provider connecting online car shoppers to auto dealers, today announced that it has been selected by Edmunds.com, the premier online resource for automotive information.  Contact At Once! will provide live chat functionality across Edmunds.com’s consumer-oriented web properties.

“There are obvious benefits to giving car buyers access to real-time text-based communication with dealers as they conduct research online,” said Edmunds.com Sr. VP for Dealer Initiatives Donna Sechrist. “Contact At Once! offers our users a secure, intuitive chat solution that lets them communicate directly and easily to our dealership partners.”

The Contact At Once! chat solution is used by over ten thousand automobile dealerships.  Using a single set of tools and processes, dealers can respond to consumer chats originating from anywhere in the Contact At Once! dealer chat network, which now includes Edmunds.com.  Dealers leveraging the dealer chat software typically experience an increase of at least 25% in the number of online shoppers that contact the dealership.  Shoppers can connect with dealers via icons personalized photo greetings placed on websites.

“Adding live dealer chat to Edmunds.com makes the site more effective,” said Skip Dowd, Vice President of Business Development at Contact At Once!  “Choosing Contact At Once! means easy to use solutions for dealers.”
Dealers have rated Contact At Once! as the number one chat provider in 2010 and 2011 on DrivingSales.com.  For additional information about dealer chat powered by Contact At Once!, please visit www.autodealerchat.com.

ABOUT CONTACT AT ONCE!
Contact At Once! is the leading automotive chat software provider and operator of the industry’s only dealer chat network connecting more than 9,000 auto dealers with the websites car shoppers visit most often. Adding Contact At Once! dealer chat software to a website typically increases a dealership’s sales conversations by at least 25 percent. Named to the Inc. 500 as one of America’s fastest growing businesses, Contact At Once! is headquartered in Atlanta, Georgia. For more information about the company’s auto dealer chat product, please visit www.autodealerchat.com.

UsedCars.com Selects Contact At Once! To Power Live Dealer Chat

used cars selects contact at once dealer chat

Chat solution provides real-time connection between auto dealers and shoppers on a pay-per-chat-lead basis

The Dealer Services Group of Automatic Data Processing, Inc. (NASDAQ: ADP) today announced that its Dealix business unit has implemented a live dealer chat solution for its UsedCars.com website. Live Dealer Chat powered by Contact At Once! gives dealerships which list their pre-owned inventory on UsedCars.com another option to interact with car buyers in real-time – in addition to phone and email.

“UsedCars.com is the first to offer chat as part of our advertising service on a per-qualified-chat lead basis,” said Dealix Vice President, Egon Smola. “As with our phone and email lead features, dealers who list their pre-owned inventory on UsedCars.com will only pay for the highest quality leads generated from live dealer chat. And, of course, live dealer chat leads are backed by the Dealix Quality Pledge.™”

“After careful consideration, we chose Contact At Once! to power live dealer chat on UsedCars.com because of their high adoption rate within so many dealerships across North America,” Mr. Smola added. “Many of our dealer clients already use Contact At Once! to power dealer chat on their own dealership websites. Selecting Contact At Once! to also power live chat on UsedCars.com will allow our combined customers to leverage their existing investment in live dealer chat.”

The new chat functionality underscores Dealix’s commitment to providing dealers which choose to list their pre-owned inventories on UsedCars.com with cost effective ways to connect with car buyers. Unlike other advertising partners, UsedCars.com offers a unique value proposition in which dealerships only pay for quality leads from pre-owned car buyers – the merchandising of used vehicles and dealerships is free.

“Just like the consumer interested in a new vehicle, the pre-owned consumer has grown to expect answers to their online questions to come in seconds, not days,” noted Contact At Once! Vice President of Business Development, Skip Dowd. “We’re pleased that Dealix and UsedCars.com saw the value in choosing Contact At Once! to connect shoppers with their dealership clients at the peak moment of interest – when buyers are viewing pre-owned inventories on UsedCars.com.”

Contact At Once! is the leading provider of live dealer chat software which connects online shoppers with car dealerships. The solution allows consumers to easily connect and converse with an available dealership representative, to ask questions and receive instant answers. Websites on which Contact At Once! chat is deployed typically connect 25% more shoppers with a dealership.

Using a single set of tools and processes, dealers can respond to consumer chats originating from anyplace across the Contact At Once! dealer chat network, which now includes UsedCars.com. Dealer chat on UsedCars.com is available on a pay-per-qualified-chat basis to dealerships that list their pre-owned inventories on the website. For more information, please visit UsedCars.com or call 1-877-852-7576.

ABOUT DEALIX
Dealix is one of the leading providers of quality leads for new and used cars for dealerships, dealer groups, and automotive manufacturers. Dealix, the only Internet marketing company that backs its new and used car leads with a Quality Pledge, powers the online quote platforms for AOL Autos, MSN Autos and NADA guides. Through its network of owned and affiliate sites, Dealix connects dealers with millions of car shoppers each month who prefer independent Internet sites when shopping. Dealix also operates UsedCars.com, one of the fastest growing auto shopping sites. Dealix is a business unit of ADP Dealer Services, a leading provider of integrated computing solutions to auto, truck, motorcycle, marine, recreational, heavy equipment and agricultural vehicle dealers throughout the world.

ABOUT ADP
Automatic Data Processing, Inc. (Nasdaq: ADP), with about $10 billion in revenues and about 570,000 clients, is one of the world’s largest providers of business outsourcing solutions. Leveraging over 60 years of experience, ADP offers a wide range of human resource, payroll, tax and benefits administration solutions from a single source. ADP’s easy-to-use solutions for employers provide superior value to companies of all types and sizes. ADP is also a leading provider of integrated computing solutions to auto, truck, motorcycle, marine, recreational vehicle, heavy equipment, and agricultural vehicle dealers throughout the world. For more information about ADP or to contact a local ADP sales office, reach us at 1.800.225.5237 or visit the company’s Web site at www.ADP.com.

ABOUT CONTACT AT ONCE!
Contact At Once! is the leading automotive chat software provider and operator of the industry’s only dealer chat network connecting more than 9,000 auto dealers with the websites car shoppers visit most often. Adding Contact At Once! dealer chat software to a website typically increases a dealership’s sales conversations by at least 25%. Named to the Inc. 500 as one of America’s fastest growing businesses in August of 2011, and recipient of the Highest Rated Chat Provider by auto dealers on Drivingsales.com in 2010 and 2011, Contact At Once! is headquartered in Atlanta, Georgia. For more information about the company’s auto dealer chat product, please visit: www.autodealerchat.com.

General Motors Approves Contact At Once! as iMR Match Eligible Turnkey Vendor for Dealer Chat

GM Approved Dealer Chat Vendor

Participating dealers can use IMR match funds for live dealer chat powered by Contact At Once!

Contact At Once!, the leading dealer chat provider to the automotive industry, today announced that General Motors  has approved the company as an iMR (inMarketRetail) Match eligible turnkey vendor for live dealer chat.  All GM dealers who are a part of this program can now use iMR funds for Contact At Once! dealer chat solutions in order to improve the effectiveness of their dealership’s website.

Adding dealer chat to a website is truly a win-win situation for both the dealership and the consumer,” said Contact At Once! Vice President of Business Development, Skip Dowd.  “Dealerships win because chat has proven to increase the number of consumers initiating contact with dealerships and, ultimately, sales.  Consumers win by being able to get answers to their questions in real-time at their moment of peak interest.  We’re honored that General Motors has approved Contact At Once!

Effective immediately, participating dealers can use iMR Match funds for Contact At Once! dealer chat offerings to connect with online shoppers as they search online for their next GM vehicle.

The Contact At Once! chat solution is presently in use in thousands of dealerships across North America.  Shoppers can connect with dealers via icons or photo-enhanced greetings placed on OEM and dealer websites as they navigate the Internet.  The Contact At Once! dealer chat solution is centered on real-time personal communication  with car shoppers.

Once added, Contact At Once! software displays a presence-aware chat icon whenever a dealership representative is online and available.  Dealers can easily answer chat requests anytime from their laptops or PCs, or via their smartphones and mobile devices using a mobile chat app.    Contact At Once! automotive professionals will also answer chats on behalf of dealerships unable to answer on their own.

GM affiliated dealers taking part in the iMR program seeking to add Contact At Once! dealer chat on their websites should visit http://www.contactatonce.com/schedule-demo to request a demonstration.

ABOUT CONTACT AT ONCE!
Contact At Once! is the leading automotive chat software provider and operator of the industry’s only dealer chat network connecting more than 9,000 auto dealers with the websites car shoppers visit most often. Adding Contact At Once! dealer chat software to a website typically increases a dealership’s sales conversations by at least 25 percent. Named to the Inc. 500 as one of America’s fastest growing businesses, Contact At Once! is headquartered in Atlanta, Georgia. For more information about the company’s auto dealer chat product, please visit: www.autodealerchat.com.

Ed Parkinson of Contact At Once! Selected to Speak at the 12th Digital Dealer Conference

Parkinson to illustrate how car dealers can be present and available to car buyers at every moment of truth along the shopping path.

Contact At Once!, the leading provider of dealer chat software which connects online shoppers with car dealerships, today announced that Ed Parkinson, VP of Automotive Solutions, will be a featured speaker at the 12th Digital Dealer Conference & Exhibition, scheduled for April 3-5, 2012 at The Rosen Shingle Creek Resort in Orlando, Florida. Mr. Parkinson’s session entitled, “Connecting with Customers in Every Moment of Truth” will take place on April 4th at 10AM.

“Connecting with customers is really the focus of my talk,” explains Parkinson. “Chat in and of itself isn’t a new technology, but the game changer is the way dealers can leverage dealer chat beyond their website. The Contact At Once! Dealer Chat Network allows dealers to be available to shoppers on their dealership site, but also on the major listing services like AutoTrader.com, Cars.com, CarsDirect.com, CarSoup.com and EveryCarListed.com. OEMs are also embracing and expanding the reach of the network. All of this means that a dealership which invests in chat can be present and available to shoppers at any of these places when the shopper is researching online and when they have a heightened interest in buying a new vehicle.”

Ed Parkinson has been working with automotive dealers for over twenty-five years. He has been an advocate and champion of conveying the value of new services and products that ‘move the needle’ in a positive direction for automotive dealerships. Parkinson joined Contact At Once! in 2007 after seeing how the technology worked, and understanding how dealer chat can extend the reach of a dealership’s sales staff to connect with online shoppers researching their next car purchase.

Dealer chat from Contact At Once! allows consumers to easily connect and converse with an available dealership representative, to ask questions and receive instant answers. Websites which deploy Contact At Once! chat typically connect with 25% more shoppers compared to dealerships without chat. Contact At Once! empowers dealerships to directly answer their incoming chats. At those times when store activity is heavy, and a salesperson is not available, the Contact At Once! Chat Receptionist service is available as a backup to ensure that chat opportunities are not missed and car buyers are responded to.

To learn more about the 12th Digital Dealer Conference & Exhibition and to register for the event, please visit: www.digitaldealerconference.com. To learn more about automotive chat solutions from Contact At Once!, please visit: www.autodealerchat.com or stop by the booth 339 located inside the exhibit hall during the conference.

ABOUT CONTACT AT ONCE!
Contact At Once! is the leading automotive chat software provider and operator of the industry’s only dealer chat network connecting more than 9,000 auto dealers with the websites car shoppers visit most often. Adding Contact At Once! dealer chat software to a website typically increases a dealership’s sales conversations by at least 25%. Named to the Inc. 500 as one of America’s fastest growing businesses in August of 2011, and recipient of the Highest Rated Chat Provider by auto dealers on Drivingsales.com in 2010 and 2011, Contact At Once! is headquartered in Atlanta, Georgia. For more information about the company’s auto dealer chat product, please visit: www.autodealerchat.com.

ABOUT DEALER COMMUNICATION
Dealer Communications is the leading multi-media information source for franchised automotive dealers and managers. Dealer Communications also owns and operates the Digital Dealer Conference & Exposition, the ideal education and networking venue for dealer principals, GMs, Internet sales managers, e-commerce directors, BDC managers, CRM managers, pre-owned managers, F&I managers and fixed operations managers. The 12th Digital Dealer Conference and Exposition will be held April 3-5, at the Rosen Shingle Creek Resort, in Orlando Florida. There will be more than 90 workshops, 90 exhibitors, and dealer roundtables. For more information, visit: www.digitaldealerconference.com

HNN Associates Selects Contact At Once! To Provide Apartment Chat

Fulfills consumer demand for real-time communications and enhances website conversions

Contact At Once!, the leading provider of apartment chat software, today announced that HNN Associates, a multifamily property management company located in Bellevue, WA has selected Contact At Once! to power online chat  across all of their consumer-facing websites.  The new chat functionality offers prospective residents a direct, real-time connection to HNN’s leasing team, while also affording current residents the ability to communicate with property staff to address maintenance needs and operational questions.

“We were seeking an opportunity to interact and connect with more prospects than we had been via phone calls and email exchanges,” said HNN Associates Owner and Managing Partner, Philip Nored.  “After careful consideration, we selected Contact At Once! to provide multifamily chat because it allows both our residents and our prospects the opportunity to communicate with us in real-time.  With so many of our future and current residents unable to communicate via phone during working hours, Contact At Once! offered a compelling way for them to reach out to us and to have their questions answered discreetly and in a detailed, personalized manner.”

ContactAtOnce! is the multifamily industry leader in apartment chat software, moving prospective renters into live conversations with leasing agents.  Multifamily housing communities (apartments) typically see a 25% or higher increase in responses to their property listings by adding live chat to their properties websites, Facebook pages and Craigslist postings.  This results in more opportunities for leasing professionals to influence rental decisions, to build rapport and book more leasing appointments.

“Chat itself may not be a new technology, which is actually part of its appeal,” notes Ed Javier, Contact At Once! Vice President of Sales, Real Estate Solutions.  “Consumers understand chat, and feel a level of comfort and control by communicating via chat.  In a recent study we conducted of property management companies that leverage multifamily chat, approximately one-third of leases originate as website chats.  Apartment chat allows the leasing team to be available at night or at other times when the leasing office might be closed, which benefits both the properties in question as well as the prospective renter.”

Apartment chat is definitely cool,” enthuses HNN’s Nored.  “Our commission-based leasing team members are able and willing to chat with prospects during evening hours and that greatly expands their income potential.  Equally important, we’ve found that Contact At Once! chat is helping with our resident retention efforts.  Our current residents like being able to chat with us to address concerns, to reserve a clubhouse and get a response in real-time.  The roll-out of apartment chat has been well received by all.

Contact At Once! helps to further personalize the online research experience by allowing site visitors to easily engage with apartment communities. Visitors are welcomed by a presence-aware chat greeting when a leasing agent is online and available to answer their questions.  When an online visitor clicks on a chat button, a window opens to display the name and photo of the leasing agent who is responding to the chat request.

ABOUT CONTACT AT ONCE!
Contact At Once! is the leading multifamily, apartment rental chat software provider and operator of the apartment industry’s only multifamily chat network. The chat network consists of hundreds of apartment rental communities, as well as major listing services like Apartments.com and ApartmentFinder.com.  Adding Contact At Once! apartment chat software to a website typically increases a lead to rental conversations by at least 25%. Named to the Inc. 500 as one of America’s fastest growing businesses in August of 2011, Contact At Once! is headquartered in Atlanta, Georgia. For further information about the company’s solutions for the multifamily apartment rental vertical, please go to www.apartmentchat.com.

ABOUT HNN ASSOCIATES
Based in Bellevue, WA, HNN Associates manages real estate assets according to the specified investment goals of our investors.  We maximize cash flow for our investors through processes that balance short-term return on investment with long-term housing preservation and value enhancement. We nurture a reputation of excellence in our housing communities, in our operations, and within ourselves. We promote healthy communication, productive teamwork, integrity and professionalism.  To learn more, please visit http://www.hnnassociates.com.

Contact At Once! Named a TAG Top 40 Innovative Technology Company

Top 40 Companies to be Honored for Innovation and Contributions to Georgia’s Technology Community

The Technology Association of Georgia (TAG), the state’s leading association dedicated to the promotion and economic advancement of Georgia’s technology industry, today announced Contact At Once! as one of its Top 40 Innovative Technology Companies in Georgia. TAG will recognize this prestigious group at the 2012 Georgia Technology Summit (GTS) on March 28, 2012, at the Cobb Galleria Centre.

TAG’S Top 40 Awards recognize Georgia-based companies for their degree of innovation, the scope and financial impact of their innovations and effect of such innovation in promoting Georgia’s technology industry throughout the U.S. and globally.

“The Top 40 companies are shining examples of what makes Georgia a hotbed for innovation in technology,” said Tino Mantella, president & CEO of TAG. “Georgia is home to more than 13,000 technology companies, so we applaud the 2012 Top 40 finalists for standing out as leaders in innovation and in Georgia’s technology community. These are the types of companies that will help Georgia become recognized as one of the top states in the nation for technology.”

“This year we had a 30% increase in the number of applications over the past few years. We were very impressed by the quality and breadth of technology companies that applied,” said Dennis Zakas, a partner and founder of Zakas & Leonard, LLP, Chair of Group Office Buys, LLC, and chairperson of the Top 40 Selection Committee. “It was very difficult to choose the Top 40 because of the large number of deserving companies. We expect great things from our winners.”

Since its founding in 2005, Contact At Once! has operated industry-specific merchant networks built around its proprietary SaaS (Software as a Service) website chat software and was the first to make it possible for vertical search websites to embed chat in online ads. Contact At Once! website chat typically increases the number of online shoppers that initiate contact by 25%. The company’s latest innovation, the basis for their second selection to the Top 40, is a new product called Mobile Text Connect that layers SMS text messaging on top of the existing industry-specific merchant networks, making it simple for consumers to connect with merchants by texting from their Smartphones while providing merchants with the tools and infrastructure to manage those communications.

2011 was a remarkable year for Contact At Once!, and in 2012 we look to build on our success based on new innovations such as Mobile Text Connect,” notes John Hanger, CEO and Cofounder of Contact At Once! “We’ve experienced tremendous market adoption with our automotive chat solutions, and we have replicated the model in the multifamily, apartment rental space. Being named as one of the Top 40 Innovative Technology Companies in Georgia is a testament to the great work being done by all of our team members on behalf of our customers.

For more information about the Top 40 awards and the Georgia Technology Summit, visit http://www.tagonline.org/georgia-technology-summit.php . Follow the conversation on Twitter through #GTS2012.

ABOUT THE TECHNOLOGY ASSOCIATION OF GEORGIA (TAG)
The Technology Association of Georgia (TAG) is the leading technology industry association in the state, serving more than 15,000 members and hosting over 200 events each year. TAG serves as an umbrella organization for 30 industry societies, each of which provides rich content for TAG constituents. TAG’s mission is to educate, promote, influence and unite Georgia’s technology community to foster an innovative and connected marketplace that stimulates and enhances a tech-based economy. The association provides members with access to networking and educational programs; recognizes and promotes Georgia’s technology leaders and companies; and advocates for legislative action that enhances the state’s economic climate for technology. Additionally, the TAG Education Collaborative (TAG’s charitable arm) focuses on helping science, technology, engineering and math (STEM) education initiatives thrive. For more information visit the TAG website at www.tagonline.org or TAG’s community website at www.TAGthink.com. To learn about the TAG-Ed Collaborative visit http://www.tagedonline.org/.

ABOUT CONTACT AT ONCE!
Contact At Once! is the leading automotive and multifamily, apartment rental chat software provider and operator of the automotive industry’s only dealer chat network connecting more than 9,000 auto dealers with the websites car shoppers visit most often. Adding Contact At Once! dealer chat software to a website typically increases a dealership’s sales conversations by at least 25%. Named to the Inc. 500 as one of America’s fastest growing businesses in August of 2011, Contact At Once! is headquartered in Atlanta, Georgia. For more information about the company’s auto dealer chat product, please visit www.autodealerchat.com. For further information about the company’s solutions for the apartment rental vertical, please go to www.apartmentchat.com. To learn more about the company, please visit the corporate site, www.contactatonce.com.

Contact At Once! Automotive Chat Receives Top Dealer Satisfaction Honors Again

highest rated automotive chat

Wow! What an incredible several months it has been. If you’re a dealer with Contact At Once! chat on your website, or a regular Contact At Once! user by way of Cars.com, AutoTrader.com, CarsDirect.com, EveryCarListed.com, CarSoup.com or any number of other partners, than there have been some significant developments over the past several months that you might have heard about:

Aug. 2011Contact At Once! Makes INC 500 List

Dec. 2011The Next Breakthrough in Dealer-to-Consumer Communication Announced. It’s Called, Mobile Text Connect

Jan. 2012Kia Motors America Selects Contact At Once! As Its Preferred Chat Provider

Feb. 2012New Fully Managed Chat Option Made Available to Dealers

Feb. 2012The Contact At Once! Dealer Chat Network Expands with Integrations from VinSolutions, PureCars and Dealer HD

The Most Important Announcement of All

Best of all, the most gratifying news came today: While continuing to innovate the leading automotive chat product in the industry, today Contact At Once! was recognized for the second year in a row by DrivingSales.com as the highest rated chat provider –  #1 in Dealer Satisfaction according to YOU, our dealers.

In the end, for us it’s all about driving leads and increasing showroom traffic for our dealers. We just cannot express to you how excited we are about today’s announcement! So, THANK YOU, and THANK YOU again.

For more information about our packages and to schedule a demo, please visit: AutoDealerChat.com

Contact At Once! Automotive Chat Receives “Highest Rated” DrivingSales Dealer Satisfaction Award

automotive chat

Contact At Once! Ranked #1 in Dealer Satisfaction in Chat Provider Category for Second Year in a Row.

Contact At Once!, the dealer chat leader, is the recipient of the “Highest Rated” Chat Provider Award in the third annual DrivingSales Dealer Satisfaction Awards. For the second year in a row, Contact At Once! received the highest dealer satisfaction ranking in the Chat Provider category, as determined by the thousands of auto dealers who are part of the DrivingSales.com community.

“Contact At Once! would like to thank our many customers for their positive reviews and feedback. We are often recognized for being the most widely used and most popular provider of automotive chat, but it is particularly gratifying to be recognized as the highest rated as well. The dealers on Drivingsales.com are amongst the most progressive, so we are very honored to receive this recognition two years in a row.” said Marc Hayes, Executive VP and Founder of Contact At Once!

Serving over 9,000 auto dealerships in North America, the Contact At Once! dealer chat network includes third-party listing sites such as AutoTrader.com, Cars.com, CarsDirect.com, CarSoup.com and EveryCarListed.com, as well as manufacturer websites like Kia.com, partner websites and applications in addition to traditional dealership websites. Using a single set of tools and processes, car dealers can leverage automotive chat to respond to consumer inquiries originating from anyplace in the dealer chat network. Dealers that leverage Contact At Once! dealer chat software typically experience an increase of at least 25% in the number of online shoppers that contact the dealership.

The DrivingSales Dealer Satisfaction Awards, presented in conjunction with the 2012 National Automobile Dealers Association (NADA) Convention & Expo, measure dealer satisfaction by allowing dealers to rate and review their vendors at DrivingSales.com Vendor Ratings, the industry’s only neutral, comprehensive vendor rating forum featuring real-time peer reviews and honest competitor comparisons. The awards also incorporate the results of the 2011 Vendor Ratings survey, which was deployed to nearly 18,000 dealerships nationwide.

“We are proud to present the DrivingSales Dealer Satisfaction ‘Highest Rated’ Chat Provider Award to Contact At Once! for achieving the most coveted accolade of all, the satisfaction of its dealer customers,” said DrivingSales CEO and Founder Jared Hamilton. “This award, based on the direct input of the dealer community, recognizes service providers like Contact At Once! who are leading the way in innovation, performance, and customer service.  We congratulate Contact At Once! on excelling in meeting and exceeding the needs of its dealer customers.

Full award results are available online at http://dealersatisfactionawards.com/. Broadcast coverage of the DrivingSales Dealer Satisfaction Awards ceremony will be available at www.drivingsalestv.com following NADA.

ABOUT CONTACT AT ONCE!
Contact At Once! is the leading automotive chat software provider and operator of the industry’s only dealer chat network connecting more than 9,000 auto dealers with the websites car shoppers visit most often. Adding Contact At Once! dealer chat software to a website typically increases a dealership’s sales conversations by at least 25%. Named to the Inc. 500 as one of America’s fastest growing businesses in August of 2011, Contact At Once! is headquartered in Atlanta, Georgia. For more information about the company’s auto dealer chat product, please visit: www.autodealerchat.com.

ABOUT DRIVINGSALES VENDOR RATINGS
DrivingSales Vendor Ratings at is the industry’s only neutral, comprehensive vendor rating forum featuring real-time peer reviews and honest competitor comparisons “searchable by category, company or rating”  and is one of the most popular features of DrivingSales.com. Dealers are asked to rate their vendors on a 1-5 star scale, including whether they would recommend the vendor product to colleagues, and why they would or would not recommend the product.

ABOUT DRIVINGSALES.COM
DrivingSales is the auto industry’s fastest-growing, most influential trade media property focused on delivering actionable profit-building information and business intelligence to auto retailers and industry professionals. Approximately, one in every four dealerships in the United States has a registered member in the DrivingSales community.

Dealer HD Develops New Behavioral Chat Product Powered by Contact At Once!

automotive chat

Product Monitors Shopper Activity and Serves Proactive Chat Greeting Relevant to the Automotive Shopper’s Activities.

Contact At Once!, the dealer chat software leader, and Dealer HD, an Automotive Website and Solutions Provider, today announced the immediate availability of a unique chat product that monitors the activities of the online shopper, and serves up highly targeted chat greetings.  The new Dealer HD offering, Behavioral Chat, adds a layer of business intelligence logic to Contact At Once! Automotive Chat.  This results in a highly relevant and proactive chat greeting which matches the shopper’s interest.

We have partnered with Contact At Once! for many years and for a number of reasons. They provide the best overall chat customer service with the largest reach: Being able to be used on PC’s, Macs, mobile phones, iPads and numerous other portable devices. On the partner side, they have fantastic support and a well documented API,” Bruce Etzcorn, Dealer HD Director of Product Development said.  “We built behavioral chat to increase conversations by delivering tailored messages directly to visitors using their shopping behavior.

Behavioral chat provides a way to serve chat greetings that truly reflect what the customer is looking for. As an example, if a shopper is looking at Ford F150s, a chat greeting could drop in that says ‘Our F150 Expert is here to Answer Your Questions.’ Our team has built and applied a layer of Dealer HD business intelligence logic which calls a request into the Contact At Once! system to deliver chat greetings which are attuned to shoppers’ specific desires,” Etzcorn concluded.

It is gratifying to know that our partners are able to apply new and creative ideas that add value and functionality to our dealer chat products,” said Contact At Once! Founder and Executive Vice President, Marc Hayes. “By applying business intelligence to Contact At Once! chat, Dealer HD has added real innovation, resulting in a unique and compelling chat solution that will greatly benefit our mutual customers.

Dealer HD Behavioral Chat powered by Contact At Once! is available immediately.  Interested dealers may contact their Dealer HD account representative for additional information, or may call 866-222-7712 to schedule a demonstration.

ABOUT CONTACT AT ONCE!

Contact At Once! is the leading automotive chat software provider and operator of the industry’s only dealer chat network connecting more than 9,000 auto dealers with the websites car shoppers visit most often. Adding Contact At Once! dealer chat software to a website typically increases a dealership’s sales conversations by at least 25%. Named to the Inc. 500 as one of America’s fastest growing businesses in August of 2011, Contact At Once! is headquartered in Atlanta, Georgia. For more information about the company’s auto dealer chat product, please visit: www.autodealerchat.com.

ABOUT DEALER HD

Dealer HD is an Automotive Website and Solutions Provider serving clients Nationwide. Located in the southern suburbs of Chicago, the Dealer HD team has over 100 years of combined automotive experience.  Dealer HD provides customizable dealer web sites with a comprehensive admin tool that collects dealer leads, allows the quick and easy editing of website content, inventory modification and more.  Dealer HD makes sure your dealer website is ready for mobile applications, social networking, and all future web innovations.  To learn more, please visit www.dealerhd.com.

SiSTeR Technologies and Contact At Once! Announce Product Integration

Adds live dealer chat to to video offerings.

Contact At Once!, the dealer chat software leader, and SiSTeR Technologies, the pioneer and thought leader of automated video rendering technology systems, today announced the integration of Contact At Once! dealer chat into SiSTeR’s dealer video products.  Dealers who presently use Deluxe or Premium versions of Contact At Once! Dealer Edition packages and who use SiSTeR Technologies video platform, The Publisher, will now have ContactAtOnce! chat embedded directly into the video player, allowing direct, real-time dealer contact as the shopper views video footage of the vehicles offered by the dealership.

While video has proven to be an effective sales and marketing tool, it has traditionally been a one-way communication option, with little opportunity for customer engagement.  By adding Contact At Once! chat to SiSTeR Technologies’ vehicle walk-a-round videos, powered by The Publisher, there is now a clear call to action – one that invites the shopper to ask questions and that builds rapport between the customer and dealership sales professionals.

Unique to the industry, The Publisher serves as an integrated marketing platform, allowing auto dealers to add multiple third-party applications to the top of the player.  This results in a customized viewing experience for dealer website visitors. As the shopper clicks on one these embedded applications, the video then pauses play while the app launches directly from the player.  In addition to Contact At Once! chat, dealers can choose from a variety of compatible applications, to include credit applications and trade-in evaluations, in order to entice their video viewers to take the next steps along the shopping path.

The Contact At Once! Deluxe Partner Program is for providers of applications that complement our dealer chat solution and that, when integrated, increase the value derived by dealers who are our mutual customers,” said Director of Business Development, Lloyd Hecht.  “This partnership makes video a much more interactive sales tool, as shoppers now have a direct and real-time connection to dealership sales professionals while the thought of buying that next vehicle is top of mind.

The Publisher is provided free of charge to all auto dealers, partners and application providers of SiSTeR Technologies. Contact At Once! Dealer Edition customers at the Deluxe or Premium level, and who utilize SiSTeR Technologies Publisher, will have the live chat integration feature available at no additional charge. Contact At Once! Deluxe or Premium customers should contact their SiSTeR Technologies representative to request activation of ContactAtOnce! chat within The Publisher solution.

ABOUT SISTER TECHNOLOGIES
SiSTeR Technologies is the pioneer and thought leader of automated video rendering technology systems.  Founded in 2003, SiSTeR created the automated vehicle video walk-a-round industry in 2006 and video search engine optimization (vSEO) industry for automotive dealers in 2008. SiSTeR was awarded U.S. Patent 7882258 on February 1, 2011 in recognition for its state-of-the-art video rendering technology.

SiSTeR maintains a cutting edge position in automated video technology with current product evolutions for the automotive industry as well as emerging categories.  For more information, please visit http://www.sister.tv

ABOUT CONTACT AT ONCE!
Contact At Once! is the leading automotive chat software provider and operator of the industry’s only dealer chat network connecting more than 9,000 auto dealers with the websites car shoppers visit most often. Adding Contact At Once! dealer chat software to a website typically increases a dealership’s sales conversations by at least 25%. Named to the Inc. 500 as one of America’s fastest growing businesses in August of 2011, Contact At Once! is headquartered in Atlanta, Georgia. For more information about the company’s auto dealer chat product, please visit: www.autodealerchat.com.  To learn more about the company, please visit our corporate site, www.contactatonce.com.

PureCars Joins The Contact At Once! Dealer Chat Network

Making it easy for dealers to engage consumers at key points during their car shopping experience.

Contact At Once!, the dealer chat leader, announced the addition of PureCars as a member of their dealer chat network.  Dealers may now quickly and easily add Contact At Once! dealer live chat features to PureCars Value Reports, PureCars Trade-In Reports and other PureCars tools, allowing customers an additional way of  digitally communicating with car dealers.

The PureCars Value Report offers consumers a wealth of detailed information to help them better understand the value in a vehicle,” said Contact At Once! Director of Business Development, Lloyd Hecht.  “Still, it is impossible to answer every question car shoppers have, so adding Contact At Once! chat into the PureCars Value Report allows the consumer to ask questions to the dealer in real-time, and to gain instant answers from the dealer, greatly increasing the value of the report to the shopper, while enhancing the ROI of the dealer’s investment in PureCars.

The Contact At Once! dealer chat network includes third-party listing sites such as AutoTrader.com, Cars.com, CarsDirect.com, CarSoup.com and EveryCarListed.com, as well as manufacturer websites like Kia.com, partner websites and applications – as seen with PureCars Value Reports – in addition to traditional dealership websites. Using a single set of tools and processes, dealers can respond to consumer chats originating from anyplace in the dealer chat network. Dealers that leverage Contact At Once! dealer chat software typically experience an increase of at least 25% in the number of online shoppers that contact the dealership.

Car shoppers conduct quite a bit of research online prior to calling or visiting a dealership. PureCars is dedicated to answering the top concerns through the PureCars Value Report and PureCars Trade-In Report which both now allow a customer to chat with the dealership instantly to get additional clarity or questions answered,” notes Jeremy Anspach, PureCars President and Co-Founder.   “The PureCars mission is to answer the top concerns of a car shopper and do it with fully automated technology for the dealership. Adding Contact At Once! chat to the PureCars Value Report makes it easier for the customer to have any additional questions answered in real-time, greatly enhancing the value of the PureCars Value Report to both the shopper and the dealership.

Dealers with a current license for either the Contact At Once! Deluxe or Premium Dealer Edition and subscribers of the PureCars Value Report may immediately add chat to their PureCars application at no additional charge by simply logging into the Contact At Once! customer portal and selecting the ‘Provisioning’ menu.

ABOUT PURECARS
PureCars is an automotive research company dedicated to answering the top concerns of car shoppers.  Car shoppers want to make sure they are getting a good value, buying a reliable vehicle and dealing with a reputable dealership while shopping for their next vehicle.  PureCars Value Reports answer these top concerns and more!  They are available for $14.95 on PureCars.com and are free of charge for PureCars subscribing dealerships. To learn more about PureCars visit www.PureCars.com or call 877-860-7873.

ABOUT CONTACT AT ONCE!
Contact At Once! is the leading automotive chat software provider and operator of the industry’s only dealer chat network connecting more than 9,000 auto dealers with the websites car shoppers visit most often. Adding Contact At Once! dealer chat software to a website typically increases a dealership’s sales conversations by at least 25%. Named to the Inc. 500 as one of America’s fastest growing businesses in August of 2011, Contact At Once! is headquartered in Atlanta, Georgia. For more information about the company’s auto dealer chat product, please visit: www.autodealerchat.com.

Contact At Once! Announces Fully Managed Chat Offering

 

mobile text

Provides a comprehensive outsourced automotive chat solution for auto dealers.

Contact At Once!, the dealer chat leader, today announced the addition of a fully managed chat offering to its family of dealer chat solutions.  In contrast to the still-available Dealer Edition packages, in which a software solution is employed to allow automobile dealers to directly answer in-bound chats, the new fully managed chat offering is intended for dealers seeking to outsource the answering of shopper’s chat requests to a trained staff of automotive professionals.

Until now, dealers wanting to fully outsource their chat leads had to choose between low-cost offshore call centers and deal with issues such as cross-border data privacy laws, or high-priced services, which are incompatible with chat technologies used on the major third party automotive websites,” said Contact At Once! CEO John Hanger.  “Now dealers have the best of all worlds – a solution that not only provides fully managed chat on their own website, but also connectivity with the industry’s leading third-party and OEM websites, all at a reasonable price.

The fully managed chat offering allows dealers to leverage a proven, professional resource to engage online shoppers, freeing sales staff to focus on in-store customers.

Before using fully managed chat from Contact At Once!, our sales staff was only answering about 60% of our inbound chat leads,” said Chris Forsythe, Internet and BDC Director of David Stanley Chrysler Jeep and Dodge located in Midwest City, Oklahoma.  “Now 100% of our chat leads are answered, including those that come in after hours, on weekends and on holidays.  Since we outsourced chat to Contact At Once!, we’re getting a lot more leads and a lot more appointments, and we’re selling a lot more cars.

Chris Forsythe, Internet & BDC Director at David Stanley Chrysler explains how fully managed chat helped increase their dealership’s sales by 25%.

As with all Contact At Once! solutions, the fully managed chat offering can be deployed on a dealer’s specific website, but it also can be leveraged on third-party listing sites, such as AutoTrader.com, Cars.com, CarsDirect.com, CarSoup.com, EveryCarListed.com, as well as on Facebook and Craigslist.  The fully managed solution will also support the Mobile Text Connect feature, which allows consumers to initiate live chat directly from their Smartphones by scanning QR Codes in advertisements, or by clicking banners or icons placed upon a mobile version of a dealer’s website.

The fully managed chat offering from Contact At Once! is available immediately.  For details, please visit AutoDealerChat.com.

About Contact At Once!
Contact At Once! is the leading automotive chat software provider and operator of the industry’s only dealer chat network connecting more than 9,000 auto dealers with the websites car shoppers visit most often. Adding Contact At Once! dealer chat software to a website typically increases a dealership’s sales conversations by at least 25%. Named to the Inc. 500 as one of America’s fastest growing businesses in August of 2011, Contact At Once! is headquartered in Atlanta, Georgia. For more information about the company’s auto dealer chat product, please visit: www.autodealerchat.com.

Contact At Once! Dealer Chat Software Now Available to VinSolutions Automotive Clients

VinSolutions dealer chat software

VinSolutions selects Contact At Once! and embeds new dealer chat communications product.

Contact At Once!, the dealer chat software leader, and VinSolutions, an industry-leading developer of Internet-based Customer Relations Management (CRM), Internet Lead Management (ILM) software and all-in-one Dealership Marketing System, today announced the immediate availability of a new product that extends the VinSolutions suite of dealer solutions, enabling fully integrated tracking of website visitors using real-time analytics and proactive chat greetings that increase website conversion.

As we worked with dealerships to develop comprehensive online marketing and customer relationship solutions, it became clear that dealer chat is a ‘must have’,” said Sean Stapleton, Chief Sales Officer at VinSolutions.  “In seeking more than a superficial level of integration, we evaluated numerous chat software vendors, selecting Contact At Once! based on both their rich API’s that enabled us to tightly embed their solution, and on the built-in connectivity to their dealer chat network which includes many of the websites from which our dealers get leads.

No dealer wants the hassle and complexity of having to use different chat solutions for each website on which their inventory appears,” said Contact At Once! Founder and Executive Vice President, Marc Hayes. “By embedding our solution, VinSolutions has greatly simplified things for their dealers who can now utilize a single chat solution to manage chats originating from their dealership’s website as well as the third party and OEM websites that are part of the Contact At Once! dealer chat network.

The new VinSolutions product is available immediately.  Interested dealers may contact their VinSolutions account representative for additional information.

ABOUT CONTACT AT ONCE!
Contact At Once! is the leading automotive chat software provider and operator of the industry’s only dealer chat network connecting more than 9,000 auto dealers with the websites car shoppers visit most often. Adding Contact At Once! dealer chat software to a website typically increases a dealership’s sales conversations by at least 25%. Named to the Inc. 500 as one of America’s fastest growing businesses in August of 2011, Contact At Once! is headquartered in Atlanta, Georgia. For more information about the company’s auto dealer chat product, please visit: www.autodealerchat.com.

ABOUT VINSOLUTIONS
VinSolutions, headquartered in Overland Park, KS, consolidates data from all areas of an automotive dealership helping dealers to find, sell and keep customers more profitably with their fully-integrated “Dealership Marketing System.” VinSolutions’ all-in-one internal management and external sales and service marketing solution platform includes search marketing, online advertising, social media marketing tools, mobile marketing, websites, ILM (Internet Lead Management), CRM (Customer Relationship Management), sales force automation, desking, appraisal, finance, used vehicle marketing and market pricing, inventory management and distribution, window stickers, automated video tours, loyalty management and targeted marketing with email, text, direct mail and telemarketing services. This cloud-based system is available for large dealer groups and individual dealerships from anywhere an Internet connection is available and can be viewed from any smartphone including BlackBerry, Google DROID and iPhone.  VinSolutions’ Dealership Marketing System is installed by their implementation experts and supported by best practice retail strategy consultation, process training and customer care.

VinSolutions was named on the Inc. 500|5000 in 2010 and 2011 and has received many industry accolades including the Automotive Website Award for Best Integrated Website Platform and the Driving Sales Innovation Cup for VinLens™. VinSolutions is certified by GM, Ford, Chrysler, Honda, Hyundai, Acura, Mazda, Toyota, Subaru, Volkswagen, Audi, Volvo, Kia, Saab, Mitsubishi, Infiniti and Nissan and is ADP, Reynolds & Reynolds and DealerTrack DMS certified. Other alliances include, but are not limited to, Kelley Blue Book, Black Book, Galves, NADA, CARFAX, R.L. Polk, AIS Rebates, KnowMe, AutoSoft, Arkona,  Autodata and RouteOne. Founded in 2006, VinSolutions became a subsidiary of AutoTrader.com in 2011. For more information, please visit www.vinsolutions.com.

Contact At Once! and Kia Motors America Enable 500th Dealership with Advanced Dealer Chat Solution

kia dealer chat

More than 100 dealers per month added since Mid-September.

Contact At Once! (www.autodealerchat.com), the leading dealer chat provider to the automotive industry, and Kia Motors America (KMA) (www.kia.com) today announced the achievement of a milestone – enablement of the 500th Kia dealership with dealer-to-buyer chat capabilities, which allows for a real-time personal communication between a prospective Kia customer and a Kia dealership sales representative.  Kia holds the distinction of being the first OEM to define and implement a comprehensive chat strategy for its dealer network.  Kia uses chat to increase by 25 percent the number of online car shoppers that schedule appointments with dealerships while visiting tier one, tier two, and tier three websites as well as third party automotive websites.

Utilizing Contact At Once! with 500 Kia dealerships speaks to KMA’s commitment to customer satisfaction and is a reflection of the value the Kia brand provides consumers with a host of standard technology, safety, and convenience features in all its vehicles,” said Michael Sprague, vice president of marketing & communications, KMA.  “The use of dealer-to-buyer chat capabilities provides Kia dealers another way to connect with new, younger, more online oriented and more affluent customers who have been taking an interest in our attractive, fuel-efficient and fun-to-drive vehicles such as the Optima, Sorento and Soul.

In November 2011 alone, each Kia dealer accepted an average of 93 inbound chat requests from online shoppers.  This number includes chats that originated on Kia.com, regional Kia sites, as well as shoppers on dealership-specific websites.

Kia sustained record growth in 2011 and we have been honored to provide the brand with enabling technology,” said John Hanger, CEO, Contact At Once!  “It has been rewarding to see more car shoppers connecting with Kia as the brand deployed our solution.

The Contact At Once! chat solution is in use in thousands of dealerships across North America.  Shoppers can connect with dealers via icons or photo-enhanced greetings placed on OEM and dealer websites as they navigate the Internet.  The Contact At Once! dealer chat solution is centered on real-time personal communication between a car shopper and a dealership sales person.

Once added, Contact At Once! software displays a presence-aware chat icon whenever a dealership representative is online and available.  Dealers can easily answer chat requests anytime from their laptops or PCs, or via their smartphones and mobile devices using a free mobile chat app provided by Contact At Once!

KMA affiliated dealerships interested in gaining the most out of dealer chat on their websites should visit http://www.contactatonce.com/schedule-demo to request a demonstration.

ABOUT CONTACT AT ONCE!
Contact At Once! is the leading automotive chat software provider and operator of the industry’s only dealer chat network connecting more than 9,000 auto dealers with the websites car shoppers visit most often. Adding Contact At Once! dealer chat software to a website typically increases a dealership’s sales conversations by at least 25 percent. Named to the Inc. 500 as one of America’s fastest growing businesses, Contact At Once! is headquartered in Atlanta, Georgia. For more information about the company’s auto dealer chat product, please visit: http://www.contactatonce.com.

ABOUT KIA MOTORS AMERICA
Kia Motors America is the marketing and distribution arm of Kia Motors Corporation based in Seoul, South Korea. KMA offers a complete line of vehicles through more than 755 dealers throughout the United States and serves as the “Official Automotive Partner of the NBA.”  In 2011, KMA recorded its best-ever annual sales total and became one of the fastest growing car companies in the U.S.  Kia is poised to continue its momentum and will continue to build the brand through design innovation, quality, value, advanced safety features and new technologies.

Information about Kia Motors America and its full vehicle line-up is available at its website – http://www.kia.com. For media information, including photography, visit http://www.kiamedia.com.

Contact At Once! Announces SMS Text Feature To Improve Response Rates for Automotive Advertising

automotive advertising

Management features help auto dealers comply with texting-related regulations.

ALPHARETTA, GA. December 13, 2011 – Contact At Once! (www.autodealerchat.com), the leading dealer chat provider to the automotive industry, today announced the beta release of a new SMS text-to-chat feature for automotive advertising.  Delivered as an extension to the Contact At Once! chat solution already in use at over 9,000 dealerships, the new feature enables car shoppers to easily initiate live SMS text-based conversations with an auto dealer using their mobile phone.  Shoppers can connect with dealers via widgets placed on websites or banner ads as they navigate the internet.  They may also scan a QR code or send a specified text message to a number found in a dealership’s print ad or signage.

Other text-based solutions for dealers already exist, and include the ability to:
•    Distribute mass-marketing messages to large lists of mobile numbers
•    Communicate with service department customers regarding a vehicle’s repair status
•    Enable consumers to request listing information about a specific vehicle

These features complement the Contact At Once! dealer chat solution which is the first to be centered on one-to-one personal communication between a car shopper and a dealership sales person.

The QR option makes it possible for dealers to include a text-response capability in both online and offline advertising, increasing the ROI of ad spends by improving response rates.  An example QR code is included with this press release and, when scanned, will initiate a text conversation with Contact At Once! personnel.

The upgraded dealer chat software also provides dealers with comprehensive management tools required to ensure a positive consumer experience and compliance with the Telephone Consumer Protection Act legislation, which sets rules for how businesses may contact consumers.  A further benefit to dealers is the ability to initiate a text conversation, with the consumer’s consent, from within the Contact At Once! client software enabling proactive follow up with prospective customers.

A published study by Nielsen documented that users of mobile phones send and receive nearly twice as many text messages as they do phone calls.  It then follows that consumers who prefer texting are more likely to contact a car dealer that accepts text messaging,” said Contact At Once! Founder and Executive Vice President, Marc Hayes.   “We’ve built the industry’s first solution for dealers that want to improve the ROI on their ad spend and sell more cars while managing the compliance issues associated with texting.”

The beta is currently available on a limited basis.   General availability is anticipated early in 2012.  Contact At Once! customers interested in the feature may contact their account representative for additional information, or may visit www.autodealerchat.com/schedule-demo to request a demonstration.

ABOUT CONTACT AT ONCE!
Contact At Once! is the leading automotive chat software provider and operator of the industry’s only dealer chat network connecting more than 9,000 auto dealers with the websites car shoppers visit most often. Adding Contact At Once! dealer chat software to a website typically increases a dealership’s sales conversations by at least 25%. Named to the Inc. 500 as one of America’s fastest growing businesses, Contact At Once! is headquartered in Atlanta, Georgia. For more information about the company’s auto dealer chat product, please visit: www.autodealerchat.com.

Automotive Chat Leader Announces Top 15 Most Talked About Fuel Efficient Vehicles


Topping the list are the Toyota Prius, Lexus CT 200h and Chevrolet Volt.

ALPHARETTA, GA. October 26, 2011 – Contact At Once! (www.autodealerchat.com), the leading chat provider to the automotive industry, today named the top 15 fuel efficient vehicles chatted about across its Dealer Chat Network.  The list order is based upon the number of times a specific vehicle was mentioned by car shoppers as they conducted online chats with car dealers across America from May 2011 through September 2011.

The Contact At Once! Dealer Chat Network is comprised of major listing sites like AutoTrader.com, Cars.com, CarsDirect.com, CarSoup.com and EveryCarListed.com, as well as over 9,000 car dealers across the United States.  As shoppers search for vehicles on the websites of these dealers and listing services in the network, a “Chat Now” icon displays allowing shoppers the opportunity to anonymously ask questions about vehicles with sales people in real-time.

People prefer text-based communications,” said Contact At Once! Founder and Executive Vice President, Marc Hayes.  Referencing a 2010 Nielson study which showed that text message eclipsed phone calls by 35%.  “That number highlights the preference, but there is also a growing desire of the shopper to feel a sense of control over the car-buying experience, and to shield themselves from high-pressure sales tactics.  Buying a car is a tremendous financial commitment for most Americans, so online chat is a very appealing option for those seeking immediate information while maintaining their privacy.

Car dealers are also benefitting from adding dealer chat software to their sales and marketing mix.  “Group-wide, out of the 4,800+ cars our internet department sold last year, 10-12% came as a direct result of Contact At Once! chat,” notes Wayne Ussery Director, Information Technology and Manager of Atlanta’s Jim Ellis Dealership Group.

As the economy has tightened and fuel prices continue to rise, Americans are naturally motivated to save money at the fuel pump.  Fuel efficient vehicles, as defined by the US Department of Energy’s website (www.FuelEconomy.com), are gaining in popularity as a result.

The Top 15 Most Talked About Fuel Efficient Vehicles:

#1 Toyota Prius
#2 Lexus CT 200h
#3 Chevrolet Volt
#4 Honda CR-Z
#5 Nissan Leaf
#6 Toyota Camry Hybrid
#7 Ford Escape Hybrid
#8 Honda Civic Hybrid
#9 Porsche Cayenne Hybrid
#10 Lincoln MKZ Hybrid
#11 Toyota Highlander Hybrid
#12 Ford Fusion Hybrid
#13 Lexus HS 250h
#14 Nissan Altima Hybrid
#15 Kia Optima Hybrid

For more dealer chat news, information and analysis, review our Dealer Chat Blog at www.dealerchatblog.com.

ABOUT CONTACT AT ONCE!
Contact At Once! is the leading automotive chat software provider and operator of the industry’s only dealer chat network connecting more than 9,000 auto dealers with the websites car shoppers visit most often. Adding Contact At Once! dealer chat software to a website typically increases a dealership’s sales conversations by at least 25%. Named to the Inc. 500 as one of America’s fastest growing businesses in August of 2011, Contact At Once! is headquartered in Atlanta, Georgia. For more information about the company’s auto dealer chat product, please visit: www.autodealerchat.com.

Everycarlisted.com’s Dealer Chat Powered by Contact At Once! Brings More Leads to Dealers via Instant Customer Contact

Dealers experience a 40 percent increase in consumer interactions by adding dealer chat to their EveryCarListed.com listings

DALLAS, TX (August 24, 2011) – EveryCarListed.com®, the automobile dealer’s source for quality leads, today introduced a chat tool as a value-added service for dealers.

Powered by Contact At Once!, the leading provider of software that moves online shoppers into live conversations with car dealerships, dealer chat allows consumers to easily connect with an available dealership representative, ask questions and receive instant answers.

During a recently conducted pilot test with 50 dealerships across the U.S., EveryCarListed.com found dealers offering the live chat function received an average of 40 percent more consumer inquiries per month.

EveryCarListed.com is making live chat available to bring dealers even more quality leads,” said Dale Boone, President of EveryCarListed.com. “Technology continues to advance and many consumers opt to use live chat functions on Web sites because of its ease of use. EveryCarListed.com wants to ensure that dealers are easily accessible to consumers.

EveryCarListed.com advertisers have the choice of adding the tool to their vehicle listings. Once added, a presence-aware chat icon will display whenever a dealership representative is online and available.

Dealers can easily answer chat requests anytime, from their smartphones and mobile devices using a free mobile chat app provided by Contact At Once!

Today online consumers demand immediate answers and instant access to the dealership,” said Skip Dowd, Vice President of Business Development at Contact At Once! “We are excited to welcome EveryCarListed.com into the network of automotive Web sites utilizing our product to drive more online consumers into the dealership. We are also proud of – although not surprised by – the significant lead lift experienced by EveryCarListed.com dealerships during the pilot.

Dealers wishing to add live chat to their vehicle listings should call their EveryCarListed.com sales representative at 1-877-593-5404.

About SuperMedia
SuperMedia Inc. (NASDAQ: SPMD) helps small- and medium-sized businesses grow through effective local marketing solutions across print, online, mobile and social media. SuperMedia solutions include: the award-winning SuperGuarantee® program, Superpages® directories, published for Verizon®, FairPoint® and Frontier®, Superpages.com®, EveryCarListed.com®, Superpages for your mobile and Superpages direct mail products. For more information, visit www.supermedia.com.

About Contact At Once!
Contact At Once! is the leading automotive chat software provider and operator of the industry’s only dealer chat network connecting more than 9,000 auto dealers with the websites car shoppers visit most often. Adding Contact At Once! dealer chat software to a website typically increases a dealership’s sales conversations by at least 25%. Contact At Once! is headquartered in Atlanta, Georgia. For more information about the company’s auto dealer chat product, please visit: www.autodealerchat.com.

Inc. Magazine Names Contact At Once! Live Chat Software to Inc. 500 Fastest Growing Companies


Contact At Once! Ranks No. 491 and No. 17 in the Atlanta metro area on the 2011 Inc. 500 with Three-Year Sales Growth of 693%

ATLANTA, August 23, 2011 — Inc. magazine today ranked Contact At Once! live chat software (www.contactatonce.com) No. 491 and among the top 20 companies in the Atlanta metro area on its 30th annual Inc. 500, an exclusive ranking of the nation’s fastest-growing private companies. The list represents the most comprehensive look at the most important segment of the economy—America’s independent entrepreneurs. Companies such as Microsoft, Zappos, Intuit, Jamba Juice, Zipcar, Clif Bar, Vizio, Oracle, and many other well-known names gained early exposure as members of the Inc. 500.

Contact At Once! is the leading provider of dealer chat for the automotive industry and property chat for the multifamily industry with more than 10,000+ active users. Adding Contact At Once! live chat software to a website typically improves conversion rates and increases the number of sales conversations and appointments scheduled by at least 25%.

“We are excited to be named to this year’s Inc. 500 list. In a world of increased connectivity, our business has thrived by connecting auto dealerships and property management companies with a greater percentage of online prospects from their dealership and property websites, AutoTrader.com, Cars.com, Apartments.com, ApartmentFinder.com as well as other popular sites across the internet,” said Marc Hayes Founder and Executive Vice President at Contact At Once!.

The 2011 Inc. 500, unveiled in the September issue of Inc. (available on newsstands August 23 to November 15 and on Inc.com), is a group of companies that are smaller but much faster-growing than last year’s crop. Aggregate revenue is $10.5 billion, with a median three-year growth of 1,275 percent. The companies on this year’s list employ more than 46,000 people and generated over 35,000 jobs in the past three years. Complete results of the Inc. 500, including company profiles and an interactive database that can be sorted by industry, region, and other criteria, can be found on www.inc.com/500.

About Inc. Magazine
Founded in 1979 and acquired in 2005 by Mansueto Ventures LLC, Inc. (www.inc.com) is the only major business magazine dedicated exclusively to owners and managers of growing private companies that delivers real solutions for today’s innovative company builders. With a total paid circulation of 710,106, Inc. provides hands-on tools and market-tested strategies for managing people, finances, sales, marketing, and technology. Visit us online at www.inc.com.

About Contact At Once!
Established in 2005, Contact At Once! is the leading provider of industry-specific chat software and presence-aware networks for the automotive, apartment, and real estate industries. The company is currently the exclusive provider of automotive chat for Cars.com, AutoTrader.com, CarsDirect.com and Acura.com, and the exclusive provider of apartment chat for Apartments.com and ApartmentFinder.com, to name a few. Contact At Once! is headquartered in Atlanta, Georgia. For more information about the company’s auto dealer chat product, please visit: www.contactatonce.com.

ApartmentFinder.com Selects ContactAtOnce! To Power Chat Within Onine Listings


ApartmentFinder.com addresses consumer demand for text-based instant communications and improves website conversion utilizing Contact At Once! apartment chat software.

Atlanta, GA (June 22, 2011) – Apartment Finder today announced that they have integrated a Click-to-Chat feature on their website, powered by the leading provider of apartment chat software, ContactAtOnce!. Apartment seekers browsing ApartmentFinder.com listings now have a new and convenient way to communicate with properties, ask questions and receive instant answers.

ContactAtOnce! is the multi-family industry leader in apartment chat software, moving prospective renters into live conversations with leasing agents. The Click-to-Chat feature opens an in-site chat window within ApartmentFinder.com listings, displaying an instant-message text field as well as the agent’s credentials, branding, and photos. This interface turns anonymous website visitors into potential renters by grabbing their attention and providing a simple, non-threatening and convenient way to connect with a property at the exact moment interest is highest.

“This new software is a direct response to customers’ needs.” said Marcia Bollinger, President of Apartment Finder. “Filling out a guest card or dialing a phone number used to be the only available options for site visitors, but now with chat they have another convenient and discreet way to communicate. The chat window is so accessible that apartment seekers have no hindrance in reaching out to leasing professionals – questions can be asked and answered, prices and amenities instantly quoted, allowing a tentative interest to transform into a serious dialogue.”

In a pilot test conducted by ApartmentFinder.com, apartment communities saw a significant increase in responses to their property listings by adding live chat, resulting in more opportunities for leasing professionals to influence rental decisions, build rapport and book appointments. To make answering chat requests even more convenient for leasing professionals, ApartmentFinder.com live chats powered by Contact At Once! are fully accessible from mobile devices such as smart phones, iPads, and iPod Touches in addition to computers in leasing offices and call centers.

“In a recent study we conducted with property management companies, 33% of leases originated as website chats,” said Ed Javier, VP of Sales for Contact At Once!.  ApartmentFinder.com is really in tune with what their site visitors and advertisers want, and we’re honored to help them deliver this exciting new apartment chat feature. Chat is not a new technology but the ability to chat from within listings is new and the Contact At Once! network of websites featuring chat-enabled ads is growing rapidly. Property management companies can now use a single product, Contact At Once! apartment chat, to handle inquiries that originate from many different websites and online advertisements.”

Professionally managed apartment communities interested in additional information may contact their ApartmentFinder.com representative or call 1-800-822-4300.

About ApartmentFinder.com
Network Communications, Inc. is a leading local media company providing lead generation, advertising and Internet marketing services to the housing industry.  The Company’s leading brands are Apartment Finder, The Real Estate Book, Digital Sherpa, Unique Homes, New England Home and Atlanta Homes & Lifestyles.  NCI has market representation in more than 500 local markets around the United States.  The Company’s strategy focuses on providing high-quality and measurable marketing solutions to local clients by leveraging its proprietary prospect-focused distribution and content management infrastructure.  NCI distributes more than 9.4 million local print catalogs of apartments for rent and homes for sale every month through more than 300,000 distribution points; NCI’s websites are leading Internet destinations for consumers looking for homes to rent or buy, with an average of 2.0 million unique users every month; and it provides Internet marketing services using social media tools to its customers.

About Contact At Once!
Contact At Once! is the leading provider of property chat and operator of the industry’s only chat enabled network, connecting property managers to the websites prospective renters frequent.  Adding ContactAtOnce! apartment chat to a website typically increases the number of interactions between online prospects and property personnel by at least 25%. Contact At Once! is headquartered in Atlanta, Georgia. For more information, please visit: http://www.apartmentchat.com.

ResponseLogix and DealerCentric Join The Contact At Once! Dealer Chat Network

With the help of new partners, Contact At Once! makes it easy for dealers to engage consumers at key touch points throughout the car buying process.

Atlanta, GA – June 22, 2011 – Contact At Once!, LLC (www.autodealerchat.com), the leading provider of dealer chat for automotive websites and operator of the automotive industry’s only dealer chat network which currently connects more than 9,000 auto dealers with the websites car shoppers visit most often, announced today the addition of two new partners to its dealer chat network, ResponseLogix® and DealerCentric.

Dealers may now quickly and easily add Contact At Once! chat features to ResponseLogix® SmartQuote™ rapid multi-vehicle price quotes and DealerCentric’s ‘Get Pre-approved in Seconds’ program, increasing their ability to influence positive outcomes during crucial moments in the vehicle pricing and pre-approval process.

The Contact At Once! dealer chat network includes third-party listing sites such as AutoTrader.com and Cars.com, manufacturer websites like Acura.com, and partner websites and applications in addition to dealership websites. Using a single set of tools and processes, dealers can respond to consumer chats originating from anyplace in the dealer chat network. Dealers licensing Contact At Once! dealer chat software typically experience an increase of at least 25% in the number of online shoppers that contact the dealership.

“To some, chat is just something a dealer adds to their website in order to get more leads,” said Skip Dowd, Vice President of Business Development at Contact At Once!. “We see it as much more…a valuable addition to every website and application that is part of the car buying process – valuable because the more touch points at which the dealer is accessible, the more cars sold.”

ResponseLogix® customer, Criss Castle, Group Sales Director of Shawnee Mission Auto Group has successfully integrated Contact At Once! chat into her store’s internet sales process. The Shawnee Mission sales team receives incoming chat requests from online consumers and instantly reviews a ResponseLogix® SmartQuote™ with each prospective buyer. Doing this has helped Shawnee Mission Auto generate more excitement and schedule more test drives. Criss Castle will be sharing her internet selling insights, including her use of Contact At Once! chat on June 29, 2011 at the ResponseLogix® Automotive Innovator webinar series. Go to www.responselogix.com to register for the free webinar or to learn more details.

Dealers with a current license for the Contact At Once! Deluxe Dealer Edition and either the ResponseLogix® SmartQuote 2.0 or DealerCentric applications may immediately add chat to those applications at no additional charge by simply logging into the Contact At Once! customer portal and selecting the ‘Provisioning’ menu.

Automotive website and application providers interested in joining the Contact At Once! Dealer Chat Network may call 1-866-358-3880 for additional information.

About ResponseLogix®
ResponseLogix® is the premier provider of rapid, multi-vehicle auto price quotes and ongoing lead management marketing solutions for automobile dealerships. ResponseLogix helps auto dealers solve the top three challenges facing their Internet sales departments: the speed and quality of the initial response to internet leads, the impact and consistency of ongoing follow-up, and the effectiveness of the internet team’s live communication with the customer. No other digital lead management solution delivers auto dealers such significant increases in the conversion of internet leads to sales. For more information, please visit www.responselogix.com

About DealerCentric
DealerCentric’s “Get Pre-approved in Seconds” program is recognized as the industry leader for online credit application programs. Seamlessly integrating the auto sales process with the auto finance process, DealerCentric enables Auto Dealers to capture and convert leads to pre-approved credit applications, qualify online or offline consumers to specific vehicles and lender programs at the beginning of the sales process taking the guesswork out of structuring deals. The DealerCentric platform provides a better sale and finance experience for consumers and a more efficient process for the automotive industry. For more information about DealerCentric’s “Get Pre-approved in Seconds” program, call 1-877-458-4000 or view product video at www.dealercentric.com/GPI.

About Contact At Once!
Contact At Once! is the leading provider of dealer live chat software that moves online shoppers into live conversations with car dealerships. Adding ContactAtOnce! auto dealer chat software to a website typically increases a dealership’s sales conversations by at least 25%. Contact At Once! is headquartered in Atlanta, Georgia. For more information about the company’s auto dealer chat product, please visit: www.autodealerchat.com.

CarsDirect.com Renews Relationship with Automotive Chat Provider Contact At Once! and Implements Advanced Consumer Engagement Model

CarsDirect Chat Powered by ContactAtOnce!

Newly optimized application of Contact At Once! dealer chat software makes it easier than ever for consumers to engage with dealers.

Atlanta, GA – April 19, 2011 – Contact At Once!, LLC (www.autodealerchat.com), the leading provider of automotive chat software that moves online shoppers into live conversations with car dealerships, announced today that CarsDirect.com, a leading online automotive shopping service and lead provider has renewed its licensing agreement.

CarsDirect.com recently redesigned its flagship website incorporating live chat in accordance with Contact At Once! best practices, making the newly redesigned CarsDirect.com more interactive.

“A major goal of the CarsDirect.com redesign was to convert even more of our high-quality organic traffic into solid leads for our dealer partners,” said Curt Cozadd, VP of Online Marketing & Business Development at CarsDirect and the project lead for the redesign. “Incorporating Contact at Once! live chat features is one of several ways that we are raising dealer partners’ visibility on CarsDirect.com, and one we think consumers will find especially useful and intuitive.”

Car shoppers browsing the newly redesigned CarsDirect.com can more easily communicate with vehicle advertisers. Highly visible chat icons and proactive photo greetings invite shoppers to connect instantly with available dealership personnel. Interactive photo greetings displayed on vehicle listing pages include the actual name and photo of a dealership representative who is online and available to respond in real-time.  Allowing visitors to chat live with a member of the dealership results in an online engagement similar to the experience of walking into a dealership, shaking hands with a dealership representative and inquiring about their inventory.

“We are happy to continue our relationship with CarsDirect and encouraged by their commitment to improving the online car shopper experience,” said Marc Hayes, Founder and Executive Vice President of Contact At Once! “Understanding that most online car shopping begins on sites other than the dealership’s website, it’s important that dealers not only present their inventory to internet consumers, but offer them the ability to connect instantly and personally.”

Contact At Once! live chat is a feature available to all CarsDirect advertisers and is currently offered at no additional charge to CarsDirect Premium Used Listing customers.  Dealers who add chat to their CarsDirect listings can increase communication with prospective buyers by 20% or more, resulting in more showroom visits and cars sold.  To help dealers achieve the best possible results from live chat, CarsDirect is sponsoring a number of online self-paced training sessions hosted by Contact At Once! covering a range of topics from basic chat etiquette to proven chat techniques.

Dealers interested in adding live chat to their CarsDirect listings or registering for the online self-paced training should contact CarsDirect.com by email, connectaccountmanager@carsdirect.com or call 1-888-895-1805.

About Contact At Once!
Contact At Once! is the leading provider of dealer chat software for automotive websites and operator of the industry’s only chat network, connecting over 7,500 car dealers to the websites that car shoppers visit most often.  Adding ContactAtOnce! auto dealer chat software to a website typically increases a dealership’s sales conversations by at least 25%. Contact At Once! is headquartered in Atlanta, Georgia. For more information about the company’s auto dealer chat product, please visit: www.autodealerchat.com.

About CarsDirect
CarsDirect (www.carsdirect.com) is a leading multi-brand online car buying service and research portal, providing new and used automobiles and related products and services. As the pioneer of the direct online car buying model, CarsDirect has become the natural choice for consumers who demand objectivity, selection and upfront pricing, and for dealers who want to leverage the Internet for cost-effective incremental sales and revenue.
More information about CarsDirect’s range of products for dealers can be found at connect.carsdirect.com.

FetchFans Facebook Fan Pages to Feature Apartment Chat from Contact At Once!

Renters may now communicate instantly with apartment communities via Contact At Once! property chat on Facebook Fan Pages.

Atlanta, GA – April 12, 2011 – Contact At Once!, LLC (www.apartmentchat.com), the leading provider of apartment chat software that moves online lookers into live conversations with rental properties, announced today that Fetch Plus, provider of Fan Pages on Facebook, has licensed apartment chat from Contact At Once! enabling prospective renters and current tenants to browse Facebook Fan pages and connect instantly with property representatives, ask questions and gain answers. Property management companies offer live chat on their apartment websites and Facebook Fan Pages as a way to increase the number of interactions between themselves and consumers, which result in greater communication with existing residents and more opportunities for prospective renters to inquire, schedule appointments and sign new leases.

“The impact that live chat has on lifting conversion rates is a critical element for success in leasing,” said Carmen Benitez, President of Fetch Plus. “By partnering with Contact At Once!, we provide our clients with customized chat features that integrate seamlessly with our FetchsFans platform. We are excited to integrate Contact At Once! chat into our Facebook solutions and allow our properties to improve lead tracking and maximize their return on investment through Facebook, the world’s leading social media platform and channel most frequently visited by consumers.”

Facebook Fan Pages are a social destination point where residents and apartment seekers can learn about and interact with apartment communities. Adding property chat from Contact At Once! helps to further personalize the online social experience by allowing visitors to readily engage with apartment communities. Visitors are welcomed by a chat greeting letting them know that someone is online and available to answer their questions.  When an online visitor clicks on a chat button, a window opens to display the actual name and photo of the property agent who has chosen to respond.

“We are honored to be chosen as the exclusive chat provider by social media pioneer, Fetch Plus and are excited for the opportunity to work hand-in-hand in helping properties increase communication with consumers and lease more units,” said Ed Javier, VP of Sales, Real Estate Solutions for Contact At Once!.

About Contact At Once!
Contact At Once! is the leading provider of live chat for apartments and operator of the industry’s only chat network, connecting property managers to the websites renters frequent while searching for a home including Apartments.com and ApartmentFinder.com.  Adding ContactAtOnce! apartment chat to a website typically increases the number of interactions between online prospects and property personnel by at least 25%. Contact At Once! is headquartered in Atlanta, Georgia. For more information, please visit: http://www.apartmentchat.com.

About Fetch Plus.
Fetch Plus Asia Pacific Pte. Ltd. is a preeminent social media and mobile application development company that specializes in developing social and mobile applications for the real estate, hospitality, multifamily housing and franchise sectors. Founded by Ms. Carmen Benitez, the company is on the forefront of designing and commercializing social media and mobile applications. The company recently launched FetchFans, its social media design application at DEMO, the leading global launch pad for the most innovative emerging technology. The company has been featured in The New York Times, VentureBeat, Bloomberg BusinessWeek, The Business Times, The Chicago Tribune, Multi-Housing News Infocomm News Singapore and TechCrunch, which named it one of seven social media start-up companies to watch in 2011.

New Contact At Once! Mobile Chat Application Now Available For iPad2, iPhone And iPod Touch

Improved app makes it easy for dealership salespeople to interact with prospective customers.

Atlanta, GA – April 5, 2011 – Contact At Once! (www.autodealerchat.com), the leading provider of auto dealer chat that moves online car shoppers into live conversations with dealerships and the first to bring mobile chat to the automotive industry announces the newest version of their groundbreaking mobile chat app, now with native support for the iPhone and iPod Touch in addition to the iPad2.

The latest release of the ContactAtOnce! Mobile Chat App offers dealership salespeople the freedom to move about the dealership, and anywhere else they choose, while continuing to receive and respond to incoming chat leads originating from their dealership’s website and the vast network of automotive listing sites featuring chat powered by Contact At Once!. Using the ContactAtOnce! Mobile Chat App automotive salespeople are able to interact with prospective buyers throughout the day resulting in more sales opportunities and cars sold.

Building upon the successful first release, the latest version of the ContactAtOnce! Mobile Chat App offers users:

  • Native user interfaces for iPhone and iPad2
  • The ability to log in and out of the chat client directly from their mobile device
  • Enhanced usability

In addition to greater sales opportunities and increased mobility, the ContactAtOnce! Mobile Chat App continues to equip dealership salespeople with the information they need to convert more chat leads into showroom visits.  Once a chat conversation is initiated, the mobile chat application displays an online car shopper’s geographic location, pages visited prior to engaging in the chat, transcripts of previous chat conversations, search terms used, and an optional Carfax report detailing the history of the vehicle the shopper is interested in.

The latest version of the ContactAtOnce! Mobile Chat App is available now at the iTunes App Store as a free download to Contact At Once! customers. Access to the app is provided at: http://autodealerchat.com/dealer/mobile-chat

Dealers interested in adding Contact At Once! auto dealer chat software to their websites should call 1-866-735-6988 for additional information.

About Contact At Once!
Contact At Once! is the leading provider of dealer chat software for automotive websites and operator of the industry’s only chat network, connecting over 7,500 car dealers to the websites that car shoppers visit most often.  Adding ContactAtOnce! car dealer chat to a website typically increases the number of sales interactions between dealers and online prospects by at least 25%. Contact At Once! is headquartered in Atlanta, Georgia.

AutoTrader.com Integrates Dealer Live Chat Solution From Contact At Once! To Enable Dealers To Instantly Connect With Shoppers Online

AutoTrader.com Connections Bundle

Chat Solution is a Part of the New AutoTrader.com Connections Bundle, which Provides Dealers with Multiple Avenues to Create More Personal Connections with Shoppers Online.

ATLANTA – March 15, 2011 – AutoTrader.com has partnered with auto dealer chat software provider Contact At Once! (www.autodealerchat.com) to deliver chat functionality to dealers who list their cars for sale on the site.  The integration of chat enables dealers to instantly connect with prospects via text-based conversations online.  The dealer live chat feature is a part of AutoTrader.com’s Connections Bundle, which provides dealers with multiple avenues to build and foster relationships with shoppers online.

After an extensive search and testing process, AutoTrader.com selected Contact At Once! to power the dealer live chat solution because of Contact At Once!’s position as a leader in the space and ability to deliver a best-in-class chat experience for both dealers and consumers.  The chat window can display the name and photo of actual dealership employees, which improves the consumer experience and has been shown to increase the number of chat inquiries dealerships receive. The dealer live chat solution is also presence-aware, so consumers will only be prompted to initiate a chat session if a representative is available, ensuring that consumers are never left hanging.

Additionally, the Contact At Once! dealer live chat solution enables dealers to conduct chats via their iPads, smart phones or other mobile devices, so dealers can be responsive to consumer inquiries even when they’re not at their desks.

The majority of auto shoppers use third-party classified sites during their search, and the addition of chat to AutoTrader.com helps dealers connect with those customers earlier in the shopping process.  According to the recent Automotive Buyer Influence Study conducted by Polk and AutoTrader.com, consumers spend 18-19 hours shopping for a car before they make a purchase, with approximately 60% of that time spent online.  However, consumers have shown a reluctance to pick up the phone to call dealers during their search and have long been dissatisfied with email response times, leading 70% to just walk into a dealership without first making contact.

“Faster than email and more convenient than a phone call, online chat enables consumers to get instant answers to their questions while enabling dealers to begin creating a relationship with shoppers before they show up on the lot,” said AutoTrader.com President and CEO, Chip Perry.  “We are pleased with the performance of the Contact At Once! dealer live chat platform and excited about the value it has already brought both dealers and consumers.”

Early value tests conducted by AutoTrader.com showed that dealers who added dealer live chat to their listings experienced an average lift in shopper interaction of about 20%.

“AutoTrader.com’s embrace affirms the mainstream status of dealer live chat software and signals a new reality – that dealers not using chat are missing sales opportunities”, said John Hanger, President & CEO of Contact At Once!  “We are honored to have been selected and look forward to working with AutoTrader.com to connect dealers and consumers.”

The chat feature on AutoTrader.com is a part of the new Connections Bundle, which includes Chat, Dealer Ratings, Social Media Connections and Sitelink Advanced. Dealers who are interested in learning more about the Connections Bundle should talk to their AutoTrader.com advertising consultants.

David Parrot, Internet Director at Global Imports BMW discusses his use of Contact At Once! Dealer Live Chat on AutoTrader.com and beyond.

[jwplayer config=”Sidebar” mediaid=”2534″ plugins=”gapro-2″]

About AutoTrader.com

Atlanta-based AutoTrader.com, created in 1997, is the Internet’s ultimate automotive marketplace and consumer information website. AutoTrader.com aggregates in a single location millions of new cars, used cars and certified pre-owned cars from thousands of auto dealers and private sellers and is a leading online resource for auto dealers, individuals and manufacturers to advertise and market their vehicles to in-market shoppers. The company also provides a robust suite of software tools for dealers and manufacturers to help them manage and market their vehicle inventory and display advertising on the Internet. AutoTrader.com continues to grow key business metrics, including revenue, profitability and site traffic. Today, AutoTrader.com attracts more than 15 million unique monthly visitors who utilize the site to review descriptions, photos and videos of vehicles for sale; research and compare vehicles; review pricing and specials; and read auto-related content like buying and selling tips and editorial coverage of major auto shows and automotive trends. AutoTrader.com operates two other auto marketing brands, AutoTraderClassics.com and AutoTraderLatino.com. AutoTrader.com also owns used vehicle management software company vAuto, Kelley Blue Book (Kbb.com) and HomeNet Automotive, a leading provider of online inventory management and merchandising solutions for the automotive retail industry.  AutoTrader.com is a majority-owned subsidiary of Cox Enterprises. Providence Equity Partners is a 25 percent owner of the company and Kleiner Perkins Caufield & Byers is also an investor. For more information, please visit www.autotrader.com.

About Contact At Once! LLC
Contact At Once! is the leading provider of dealer live chat software for automotive websites and operator of the industry’s only chat network, connecting over 7,500 car dealers to the websites that car shoppers visit most often.   Adding ContactAtOnce! auto dealer chat software to a website typically increases a dealership’s sales conversations by at least 25%. Contact At Once! is headquartered in Atlanta, Georgia. For more information about the company’s auto dealer chat product, please visit: www.autodealerchat.com.

Contact At Once! Auto Dealer Chat Wins “Highest Rated” DrivingSales Dealer Satisfaction Award


Contact At Once! Ranked #1 in Dealer Satisfaction in Chat Products Category

Atlanta, GA, February 05, 2011 — Contact At Once! (http://www.contactatonce.com) has won the “Highest Rated” Chat Provider Award in the second annual DrivingSales Dealer Satisfaction Awards. Contact At Once! received the highest ranking for dealer satisfaction in the Chat Provider category, as determined by the thousands of auto dealers who are part of the DrivingSales.com community.

“Contact At Once! would like to thank our many customers for their positive reviews and feedback. We are often recognized for being the most widely used and most popular provider of auto dealer chat software, but it is particularly gratifying to be recognized as the highest rated as well. The dealers on Drivingsales.com are amongst the most progressive so we are very honored.” said Marc Hayes, EVP and Founder of Contact At Once!

As the market leader in auto dealer chat, Contact At Once! is currently used by AutoTrader.com, Cars.com, CarsDirect.com, CarSoup.com and more than 7,500 dealers to connect online car shoppers with dealership salespeople. The company continues to advance its product offering as evidenced by the recent release of the first and only mobile chat application for auto dealers. After downloading the exclusive Contact At Once! mobile chat app from the iTunes App Store, dealership salespeople are free to respond to incoming sales inquiries whenever and wherever they are. The mobility offered by Contact At Once! allows dealers to interact with more buyers and sell more cars.

The DrivingSales Dealer Satisfaction Awards, presented at the 2011 NADA Convention and Expo, measure satisfaction with services provided by vendors by allowing dealers to rate and review their vendors online at DrivingSales.com.

“We are proud to present the DrivingSales Dealer Satisfaction ‘Highest Rated’ Chat Provider Award to Contact At Once! for achieving what we consider to be the highest possible accolade: the satisfaction of their customers,” said DrivingSales CEO and Founder Jared Hamilton. “This award is a reflection of the excellent results Contact At Once! has generated for dealerships across the nation, and we are proud to recognize their accomplishment.”

Full award results are available online at DrivingSales.com/dealersatisfactionaward. Full broadcast coverage of the DrivingSales Dealer Satisfaction Awards ceremony is available at drivingsalestv.com.

About Contact At Once!
Contact At Once! is the leading provider of live chat software for automotive websites and operator of the industry’s only chat network, connecting over 7,500 car dealers to the websites that car shoppers visit most often. Adding ContactAtOnce! car dealer chat to a website typically increases the number of sales interactions between dealers and online prospects by at least 25%. Contact At Once! is headquartered in Atlanta, Georgia.

About DrivingSales
DrivingSales is the auto industry’s fastest-growing, most influential trade media property focused on delivering actionable profit-building information to auto retailers and industry professionals. DrivingSales’ media network includes flagship property DrivingSales.com (http://www.drivingsales.com), the world’s largest car dealer social network where thousands of dealership professionals collaborate and share best practices in a 20-group-style setting; DrivingSalesTV (http://www.drivingsalestv.com), an interactive web channel which helps car dealers and auto professionals keep tabs on their industry and emerging technologies 24/7; DrivingSales University, an on-demand training platform where dealerships learn the latest web strategies from top e-commerce experts; DrivingSales Executive Summit (DSES) the industry’s leading conference where progressive dealers collaborate and learn from world renowned experts; and DrivingSales Dealership Innovation Guide, a free quarterly publication featuring case studies of the industry’s most innovative dealerships, solutions and best practices.

DrivingSales encourages innovation and excellence in the industry with its annual Dealer Satisfaction and Innovation Cup Awards, whose winners are determined solely by the dealer community. Founded by Jared Hamilton, a third generation car dealer, DrivingSales was named one of ten social media gambits for 2009 by Automotive News and one of the Top 10 Companies to Watch by Auto Success Magazine.

Dealerskins and XIGroup Partner with Contact At Once! to Integrate Website Chat on Auto Dealer Websites

Auto Dealers with Dealerskins and XIGroup-powered websites can now easily add ContactAtOnce! website chat software to their auto dealer websites, engaging more online shoppers and selling more cars.

ATLANTA, GA  and NASHVILLE, TN —  December 8, 2010  —  Contact At Once!, LLC (www.contactatonce.com), the leading provider of website chat software that moves online lookers into live conversations with car dealerships, announced today a partnership with dealer website providers Dealerskins and XIGroup, both divisions of Dominion Dealer Solutions. Live chat allows online car shoppers to instantly connect with members of the dealership’s staff and helps auto dealers increase the number of consumer-to-dealership interactions, which in turn results in more sales opportunities for dealers.

Placing Contact At Once! website chat software on a dealership’s website helps personalize the online shopping experience by displaying an actual photo of an available member of the dealership staff who is ready to engage with the customer, should he or she have any questions while browsing the website. Instant, personalized communications using live chat helps website visitors overcome the anxiety often associated with the vehicle buying process. The live chat option allows the dealership’s sales people to connect with more website visitors – visitors who might have departed anonymously otherwise. The Contact At Once! chat solution is easy to use and represents a personalized way to establish rapport with more online consumers.

“Dealers are adding chat to their websites to increase the number of online shoppers that contact their dealership,” said Joe High, General Manager of both Dealerskins and XIGroup. “By partnering with Contact At Once!, we provide our dealers with customized chat features that integrate seamlessly with our website platform. We are excited to integrate Contact At Once! with our website solutions and allow our dealers to improve lead tracking and maximize their return on investment.”

Using Contact At Once! application programming interfaces (API’s), both Dealerskins and XIGroup are able to streamline the chat setup process and incorporate chat lead reporting into their respective dealer backend applications.

“We’re honored to be chosen as the exclusive live chat software partner by Dealerskins and XIGroup, and excited to be working hand-in-hand to help dealers sell more cars,” said John Hanger, President and CEO of Contact At Once!.

The integrated Contact At Once! chat solution is available immediately. Dealerskins and XIGroup customers should contact their account representatives for more information.

About Contact At Once!, LLC
Contact At Once! is the leading provider of industry-specific live chat software and presence-aware networks for the automotive, apartment, and real estate industries with over 10,000 active users. Adding ContactAtOnce! live chat software to a website typically improves the conversion of website lookers into conversations and appointments by at least 25%. The presence-aware networks powered by ContactAtOnce! connect businesses to the media websites on which they advertise, increasing the effectiveness of online ads while providing consumers with a better online experience. Contact At Once! is headquartered in Atlanta and more information can be found by visiting: http://www.contactatonce.com.

About Dealerskins
Dealerskins, a division of Dominion Dealer Solutions and leader in automotive dealer web services, has been building the most innovative dealer websites in the automotive industry since 2000. The company’s expertise comes from real-world dealership experience and a passion for listening and responding to dealers’ needs. With a staff of industry leaders that stays on top of the trends, Dealerskins is focused on designing beautiful websites and building comprehensive web tools for automobile dealerships while optimizing the car shopper’s experience to deliver more quality leads to car dealers. For more information, visit http://www.dealerskins.com.

About XIGroup
XIGroup, a division of Dominion Dealer Solutions, provides superior search engine optimization, cost-effective websites and industry leading customer service to franchise and independent car dealers. Since 1998, XIGroup has provided feature-rich website design themes with customizations for hundreds of dealers nationwide. Customers experience greater value with XIGroup’s unique blend of customizable designs, easy to use tools, and search engine expertise. For more information, visit http://www.XIGroup.com.

About Dominion Dealer Solutions
Dominion Dealer Solutions helps car dealers attract, retain, and service customers for life. Dominion Dealer Solutions products include: customer relationship management tools through AVV, Autobase, and @utoRevenue; Web sites through Dealerskins and XIGroup; and specialized data aggregation, management, and reporting services through Dealer Specialties, Cross-Sell, The DataCube, and DataOne Software. These businesses serve more than 60 percent of auto dealers nationwide. Learn more at http://www.DominionDealerSolutions.com.

Dominion Dealer Solutions is a division of Dominion Enterprises, a leading marketing services company serving the automotive, commercial vehicle, real estate, apartment rental, and employment industries. For more information, visit http://www.DominionEnterprises.com.

###

Contact At Once! Apartment Chat Announces First iPad Chat App For Multifamily Industry

Leading provider of apartment chat software introduces the multifamily industry’s first iPad chat application that enables leasing agents to be mobile and more productive.

ATLANTA, GA – December 7, 2010 – Contact At Once!, LLC (www.contactatonce.com), the leading provider of apartment chat for properties that use live chat to convert more of their website visitors into appointments for tours, today announced that the ContactAtOnce! iPad Chat Application is available for download from the Apple iTunes App Store.   The ContactAtOnce! iPad chat app enables leasing agents to answer chat leads from their WiFi and 3G iPads, making them more productive using the iPad’s mobility and unique user experience capabilities.

Features of the ContactAtOnce! iPad chat app include:

  • Support for both WiFi and 3G iPads
  • Streamlined user interface, optimized for the iPad and designed to maximize productivity and ease-of-use
  • Rich contextual information about prospective renters, including their search keywords, a list of web pages they previously visited, a map of their location, and the apartment floor plan in which they are interested in renting, is presented using the iPad’s high resolution screen

“We are pleased to announce the first iPad chat  app developed for the multifamily housing industry,” noted Marc Hayes, Contact At Once! Founder and EVP Products.  “Leasing agents nationwide will benefit greatly from the enhanced mobility and user experience that the iPad, combined with our chat app, offers.”

Contact At Once! has posted a short video highlighting features of the ContactAtOnce! iPad chat app for the multifamily industry.  Properties having licensed the ContactAtOnce! Property Edition may download the app now.

Properties interested in the iPad app but not currently licensing the ContactAtOnce! Property Edition may schedule a demo or request additional information by visiting the company website.

About Contact At Once!, LLC:

Contact At Once! is the leading provider of industry-specific website chat software and presence-aware networks for the automotive, apartment, and real estate industries with over 10,000 active users.  Adding ContactAtOnce! live chat software to a website typically improves the conversion of website lookers into conversations and appointments by at least 25%.  The presence-aware networks powered by ContactAtOnce! connect businesses to the media websites on which they advertise, increasing the effectiveness of online ads while providing consumers with a better online experience.  Contact At Once! is headquartered in Atlanta and more information can be found by visiting: www.contactatonce.com.

Contact At Once! and Motortrak Partner to Embed Dealer Chat in Automotive Websites for Mercedes-Benz Dealers

Dealers with Motortrak websites can now engage more online shoppers and realize the primary benefit of ContactAtOnce! dealer chat – selling more cars.

Atlanta, GA and Saddle River, NJ – November 16th, 2010 – Contact At Once!, LLC, the leading provider of dealer chat software that moves online lookers into live conversations with car dealerships, announced today a partnership with digital retail marketing specialist Motortrak.  Motortrak is a leader in the provision of online automotive marketing systems across the globe and will now offer an integrated version of the ContactAtOnce! dealer chat software with their website solutions for Mercedes-Benz dealers.  Dealers with Motortrak powered websites may now quickly and easily add the ContactAtOnce! chat solution to their website, to provide a discrete and convenient new way for busy online shoppers to contact the dealership.

Using real photos of the dealership’s sales people, the ContactAtOnce! dealer chat software personalizes a dealer’s website and helps online visitors overcome anxiety that can be associated with the vehicle sales process. The solution is easy for dealer sales personnel to use, and through the use of “presence aware” smart technology, it knows when dealership personnel are ready and able to chat.

“Dealers expect their websites to drive additional inquiries and sales by leveraging the latest technology to communicate with customers. Our approach is to integrate with best-in-class providers to ensure seamless integration and a strong ROI for dealers as well as a consistent network-wide and brand compliant approach that is so important for OEM website programs,” said David Cox, Chief Operating Officer of Motortrak. “Contact At Once! and Motortrak invested considerable time and resources to do just that and, as a result, Mercedes-Benz dealers no longer have to deal with the superficial integration and branding mismatch that typically exists when third party software is added to dealer websites.”

“We’re thrilled that a global leader like Motortrak recognized the advanced capabilities of Contact At Once! and chose us as their chat solutions partner,” said John Hanger, President and CEO of Contact At Once!.

The integrated ContactatOnce! chat solution is available immediately. Motortrak customers should contact the US support team for more information.

About Dealer Chat Software Provider Contact At Once!, LLC:

Contact At Once! is the leading provider of industry-specific live chat software and presence-aware networks for the automotive, apartment, and real estate industries with over 10,000 active users.  Adding ContactAtOnce! live chat software to a website typically improves the conversion of website lookers into conversations and appointments by at least 25%.  The presence-aware networks powered by ContactAtOnce! connect businesses to the media websites on which they advertise, increasing the effectiveness of online ads while providing consumers with a better online experience.  Contact At Once! is headquartered in Atlanta and more information can be found at Contactatonce.com.

About Motortrak
Motortrak is a specialist provider of online retail marketing systems to manufacturers and dealers world-wide.  Founded in 1995, Motortrak has over 15 years sector expertise in the provision of highly customizable online marketing services and applications ranging from inventory management systems and B2B remarketing platforms to B2C services including dealer and OEM content management websites, used vehicle locators, social and mobile solutions.

Motortrak currently provides services in over 60 markets and 25 languages and has offices in London, New York and Melbourne.  Clients include Ferrari, Maserati, Mercedes-Benz, Maybach, Penske Automotive Group and smart. For further information please visit www.motortrak.com.

Cars.com Extends License Agreement with Contact At Once!, Launches New Mobile Chat Application

Leading automotive website instantly connects car dealers with buyers using chat.

ATLANTA, GA – August 27, 2010 – Contact At Once!, a leading provider of live chat software for car dealerships, today announced that Cars.com has extended their license of the ContactAtOnce! live chat software including a mobile chat application.  ContactAtOnce! has been powering the chat service available to all franchise and independent dealers advertising on Cars.com since January 2009.  The new mobile chat application will make it possible for dealers to answer chat leads from “smart phone” mobile devices, helping to convert more prospects into sales.

“Mobile chat allows salespeople to be more responsive to shoppers’ inquiries, even if they’ve stepped away from their desk,” said Michael Page, Cars.com vice president of advertising products. “Dealers can respond at shoppers’ convenience, giving them the information they need to take the next step toward a purchase. With the popularity of smartphones in the store, dealers can use this capability to enhance their customer service and sell more cars.”

Data collected by Cars.com has shown that online car shoppers are more likely to contact a car dealership from advertisements that include presence-aware chat.  As well, in its 2009 Dealer Chat Consumer Survey, Cars.com found that 67% of online shoppers who initiated a chat conversation with a dealer planned to purchase a vehicle within 30 days.

“Dealers appreciate the benefits of live chat because it magnifies the value they receive from their advertising dollars,” said John Hanger, CEO of Contact At Once!.  “Consumers like live chat too because it is a convenient and immediate means of contacting a dealership to ask questions and set appointments.  Cars.com was quick to appreciate these dynamics and we’re honored that they’ve chosen to extend and expand our partnership.”

Cars.com dealers interested in adding live chat software to their listings or taking advantage of the new mobile chat application should contact their Cars.com sales representative.

About Cars.com
Cars.com is the leading destination for online car shoppers, offering credible, easy-to-understand information from consumers and experts to help buyers formulate opinions on what to buy, where to buy and how much to pay for a car. With comprehensive pricing information, side-by-side comparison tools, photo galleries, videos, unbiased editorial content and a large selection of new- and used-car inventory, Cars.com puts millions of car buyers in control of their shopping process with the information they need to make confident buying decisions.
Launched in June 1998, Cars.com is a division of Classified Ventures, LLC, which is owned by leading media companies, including Belo (NYSE: BLC), Gannett Co., Inc. (NYSE: GCI), The McClatchy Company (NYSE: MNI), Tribune Company and The Washington Post Company (NYSE: WPO).

About Live Chat Software for Car Dealerships Provider Contact At Once!, LLC:
Contact At Once! is the leading provider of industry-specific live chat software and presence-aware networks for the automotive, apartment, and real estate industries with over 10,000 active users.  Adding ContactAtOnce! live chat software to a website typically improves the conversion of website lookers into conversations and appointments by at least 25%.  The presence-aware networks powered by ContactAtOnce! connect businesses to the media websites on which they advertise, increasing the effectiveness of online ads while providing consumers with a better online experience.  Contact At Once! is headquartered in Atlanta and more information can be found at contactatonce.com.

Contact At Once! Announces First Online Automotive Chat Training Courses

Users of the leading automotive chat tool now have access to the industry’s first interactive online chat training courses to help dealers convert more prospects into sales.

ATLANTA, Ga – April 14, 2010 – Contact At Once! LLC, provider of the most widely deployed automotive chat tools that help dealers move online car shoppers into live conversations, today announced the immediate availability of interactive online training courses for users of the ContactAtOnce! chat solution.  The six course curriculum was developed to help dealership staff improve their chat techniques which in turn helps them convert more prospects into sales.

“Dealership personnel have hectic, interrupt-driven schedules that often don’t allow time for classroom or even webinar-type training sessions,” said Marc Hayes, co-founder and EVP at Contact At Once!. “With these self-service, easy-to-use, online interactive automotive chat training courses our dealers may now learn new ways to convert prospects, from their location of choice, on their own schedule and at their own pace.”

The online automotive chat training includes six courses with integrated testing.  In addition to being conveniently available on-demand, the courses are interactive and were designed and developed by Contact At Once!, in partnership with online learning experts from RevenueGuru.com.

“Contact At Once! is demonstrating leadership by providing auto dealers more than just software and actually helping with the training, support and integration they need to increase sales and profits through the effective use of chat,” said Dennis Galbraith, founder of RevenueGuru.com.

A sample training course entitled “Chat Basics” is publicly available for anyone to learn more about the importance of using chat as part of the sales process.  The full set of training courses, including the test module, is immediately available to all 30,000+ registered users of the ContactAtOnce! chat service through the ContactAtOnce! Portal, all for no additional charge.

About Automotive Chat Tools Provider Contact At Once!, LLC:

Contact At Once!, LLC is the leading provider of automotive chat solutions and internet marketing tools for automotive sales, apartment leasing, and other industries where consumers conduct research online before visiting a dealership or office. The ContactAtOnce! service typically moves at least 25% more website visitors into live conversations with sales people by utilizing a suite of technologies such as presence, IM/chat, VoIP telephony, video chat and text messaging, resulting in increased revenue and a better return on marketing expenditures. ContactAtOnce! is the only solution with features specifically for vertical search websites and over 40 such sites, along with thousands of merchant businesses, are using it today. Find out more at www.contactatonce.com.

Contact At Once! Adds Mobile Phone Chat for Auto Dealers

Dealers using the ContactAtOnce! chat service now have the option of answering chat leads using their mobile phones.

ATLANTA, Ga – April 7, 2010 — Contact At Once! LLC, provider of the most widely deployed automotive chat tools that move online car shoppers into live conversations with dealers, today announced the immediate availability of mobile phone chat for auto dealers using the ContactAtOnce! chat service. Mobile phone chat for auto dealers makes it possible for users to answer chat leads from their “smart phone” mobile devices, which helps them to convert more prospects into sales.

“Dealer salespeople are active, typically up-and-down from their desks all day, and sometimes miss opportunities to engage prospective customers,” said Marc Hayes, co-founder and EVP at Contact At Once!. “With our mobile chat tool they won’t miss opportunities to sell more cars.”

The ContactAtOnce! mobile chat tool can be used to answer chat leads from any website. For example, dealers advertising on Cars.com, CarsDirect.com, CarSoup.com, or any of the 40+ automotive sites connected to the ContactAtOnce! network, can answer chat leads from all of these websites, as well as their dealership’s own website, using the same ContactAtOnce! mobile chat tool.

The mobile chat tool, called “MDE”, or mobile desktop extension feature, is available to ContactAtOnce! Dealer Edition users at no additional cost and can be easily activated via the self-service customer portal. It is supported on a wide range of mobile devices including iPhone, Blackberry, Android, Windows Mobile, and Palm devices.

About Mobile Phone Chat For Auto Dealers Provider Contact At Once!, LLC:
Contact At Once!, LLC is the leading provider of automotive chat solutions and internet marketing tools for automotive sales, apartment leasing, and other industries where consumers conduct research online before visiting a dealership or office. The ContactAtOnce! service typically moves at least 25% more website visitors into live conversations with sales people by utilizing a suite of technologies such as presence, IM/chat, VoIP telephony, video chat and text messaging, resulting in increased revenue and a better return on marketing expenditures. ContactAtOnce! is the only solution with features specifically for vertical search websites and over 40 such sites, along with thousands of merchant businesses, are using it today. Find out more at www.contactatonce.com.

Contact At Once! LLC Celebrates Two Million Automotive Consumer-to-Dealer Live Chat Conversations

Leading provider of dealer live chat software, Contact At Once!, reaches milestone and documents important trend in online automotive marketing

Atlanta, GA – January 6, 2010 — Contact At Once!, LLC, (contactatonce.com) the leading provider of dealer live chat software and other internet marketing tools that move online lookers into live conversations with dealerships, announced today that the ContactAtOnce! dealer live chat service powered its two millionth live chat conversation. The company also released statistics and trend data showing dramatic industry-wide growth in the use of dealer live chat for online automotive marketing.

“The two millionth consumer-to-dealer live chat conversation took place on December 30th,” said Marc Hayes, Contact At Once!, LLC founder and executive vice president. “It was a happy coincidence that the conversation led to a sale for one of our dealer customers, Ken Garff Nissan in Orem, Utah.”

Contact At Once! shared the celebration by providing a commemorative plaque to the dealership that took part in the landmark live chat conversation.

Dealer Live Chat Growth

“The popularity of text-based communication has exploded, including SMS text messaging on mobile phones, Twitter, and instant messaging services such as Google, AOL, Yahoo!, MSN and Facebook, so it naturally follows that many consumers prefer text–based communication while car shopping,” said Hayes. “As the leading provider of dealer live chat software, with over 6,000 dealers using the ContactAtOnce! dealer live chat service every day, we have made it easy for dealers and other automotive website providers to capitalize on this trend, as evidenced by the dramatic growth in chat conversations depicted in this graph.”

The inclusion of dealer live chat in online automotive marketing of all types is a significant industry trend. In the past year, major automotive sites such as Cars.com, CarsDirect.com, and CarSoup.com have added chat features to advertising packages, while thousands of dealers have added chat features to their own websites, landing pages and eNewsletters. Chat technology isn’t new, but ContactAtOnce! has taken the it to a new level for the automotive industry by making it easy for dealer sales personnel to use, personalizing it for consumers with real images of dealership staff, and eliminating the need for expensive, less effective external call centers through “presence aware” smart technology that knows when dealership personnel are ready and able to chat. By enabling integration with aggregator sites like Cars.com, the ContactAtOnce! dealer live chat service multiplies the number of potential customers connecting with dealers via live chat.

Despite nearly 200% growth in the number of automotive live chat conversations during 2009, Hayes estimates that less than 20% of auto dealers currently use live chat. That will likely change in 2010 though. “We expect the vast majority of dealers will be chat-enabled before the end of this year, compelled by the business benefits, easy-to-use technology, and widespread support by major automotive sites.”

ContactAtOnce! Announces Chat Rollover Feature and Managed Auto Dealer Chat Service

ContactAtOnce! delivers intelligent routing of auto dealer chat leads to trained staff when dealership personnel are unavailable.

ATLANTA, GA – May 5, 2009 – ContactAtOnce!, a leading provider of auto dealer chat and other internet marketing tools that move online shoppers into live conversations with car dealers, today announced the immediate availability of its chat rollover feature and managed live chat service. The ContactAtOnce! auto dealer chat service gives dealers the industry’s most popular tools for answering their own chat leads and intelligent routing of chat leads to trained staff when dealership personnel are unavailable.

Adding auto dealer chat to a website has been shown to increase the number of site visitors with whom a dealership is able to set appointments; however, dealerships using chat have had to choose between answering their own chat leads, or outsourcing to a call center, both of which presented challenges.  Dealership personnel are more informed and effective at engaging potential customers and setting appointments. On the other hand, outsourcing assured that someone was always available to answer in a timely fashion. The ContactAtOnce! automotive virtual chat solution gives dealerships the best of both worlds by allowing dealership personnel to answer when available, and automatically rolling chat messages to a qualified answering service when dealership personnel are not able to respond immediately.

“Sales people in the dealership are very effective answering a shopper’s questions and setting appointments, so we strongly prefer that they handle our chat leads,” said Drew Fitchett, Owner of North Penn Imports VW Mazda in Colmar, PA. “That said, there are times during the business day and certainly after-hours, when our sales people are not able to answer, yet we still want our prospects to be able to connect with someone immediately. The ContactAtOnce! rollover feature intelligently forwards leads during those times, and ContactAtOnce! managed live chat personnel have demonstrated excellence in handling rollover leads exactly how our dealership wants them handled.”

The ContactAtOnce! auto dealer chat rollover feature works by automatically forwarding inbound chat requests to an answering center if dealership personnel do not answer within a specified period of time.  The ContactAtOnce! rollover feature can forward chats to any automotive virtual chat center, a unique feature, according to founder and executive vice president of products for ContactAtOnce!, Marc Hayes. “We have many dealers with existing outsourced call center and business development center (BDC) relationships. As a company, we welcome the opportunity to work with those providers and have designed the rollover feature to support multiple partners.”

“The fear of ‘not having someone to answer all the time’ has kept some dealers from adding live chat to their website,” said Hayes. “To them, I say ‘fear no more’. Now every dealership can set more appointments by giving shoppers what they want – the ability to chat.”

Both the auto dealer chat rollover feature and the managed live chat service are available immediately from ContactAtOnce!.

Auto Dealer Live Chat Tips and Techniques Blog Now Available

ContactAtOnce! Sponsors Blog for Salespeople Serious about Using Chat to Sell More Cars.

ATLANTA, GA – April 1, 2009 – ContactAtOnce!, a leading provider of internet marketing tools that move online shoppers into live conversations with car dealers, today announced their sponsorship of a new blog featuring user-generated tips and techniques for auto salespeople seeking to more effectively utilize live chat software to sell more cars.

“Instant messaging (IM) and live chat solutions have been used on e-retailer and bank websites for years, but they didn’t address the specific needs of auto dealers, so the industry has been slow to embrace chat,” said John Hanger, CEO of ContactAtOnce!. “Now, popular automotive website providers including Cars.com and AutoMart.com are enabling specialized auto dealer versions of chat, driving dealer usage to all-time highs. Providing this blog is a way to help automotive salespeople share information and ideas about integrating chat into their sales process and utilizing it as a communications and marketing tool to convert more website visitors into bona fide sales leads,” Hanger said.

The Auto Dealer Live Chat Blog is available and accessible immediately for users of chat and instant messaging software, regardless of vendor.

TK Carsites Enters Into License Agreement with ContactAtOnce! to Enable Auto Dealer Live Chat on Websites

Customers Benefit from Improved Conversion of Website Traffic into Auto Sales

ATLANTA, GA – March 4, 2009 – ContactAtOnce!, a leading provider of internet marketing tools that move online shoppers into live conversations with car dealers, today announced a licensing agreement with TK Carsites, a leading provider of custom auto dealer websites optimized for search engines. Under the agreement, TK Carsites will pre-integrate the ContactAtOnce! chat solution with their dealer website platform and offer the combined solution to new and existing TK Carsites customers.

“Since we started using ContactAtOnce!, our dealership has seen a measurable improvement in the number of website visitors that come in for appointments and ultimately buy vehicles,” said Brian Chapman, general manager of Homer Skelton Ford. “Our customers seem to like the convenience of live chat and the ability to interact with a sales person immediately.”

“TK Carsites built a reputation as the best website provider in the industry through our unique custom automotive websites,” said Richard Valenta, CEO of TK Carsites. “Recently we introduced a new offering, TK5, that maximizes search engine optimization (SEO) and improves site traffic, but traffic alone isn’t enough for our customers – the “clicks” need to become appointments and that’s where the ContactAtOnce! live chat solution adds unique value.”

ContactAtOnce! powers graphical elements such as “drop-in business cards” on a dealership’s website, microsites and landing pages that appear if a sales person is available at the moment a site visitor is looking at a car. Site visitors are offered a variety of ways to contact the dealer, including chat, click-tocall, and a phone number. The graphical elements, combined with the availability of multiple convenient communication options, have been shown to increase the number of shoppers that initiate contact with auto dealers by at least 25 percent. ContactAtOnce! tracks and records all conversations, making it easy for sales managers to measure the effectiveness of car marketing and to conduct sales training.

ContactAtOnce! dealer chat is simple to use and designed specifically for sales people who are not always at their desks.

“TK Carsites helps their customers build and tune websites to attract optimum traffic and once visitors are on the site, ContactAtOnce! chat helps convert more of them to leads and sales,” said John Hanger, president & CEO of ContactAtOnce!. “The combination of our products with their platform is a win-win for TK Carsites customers who want to maximize the effectiveness of their website.”

The TK Carsites-ContactAtOnce! auto dealer chat solution is available from TK Carsites immediately.

About TK Carsites
TK Carsites, Inc. is a marketing and technology services company providing online solutions to automotive retailers. Currently they offer their 1,000+ automotive dealer clients consumer friendly websites, email and search engine marketing programs plus numerous interactive and rich media campaigns and lead generating tools. www.tkcarsites.com

Please leave this field empty.
captcha