Contact At Once! Praises FCA Canada’s Innovative Use of Digital Engagement Solutions
FCA Canada Inc. won Auto Remarketing’s Tech Titan award yesterday at the Auto Remarketing Canada Conference. Skip Dowd, vice president of automotive sales for Contact At Once!, a LivePerson Company (NASDAQ: LPSN), presented the award and praised FCA Canada for its special automotive dealer chat program, among other innovations.
The Auto Remarketing Canada Tech Titan Award recognizes technological excellence and is given to a dealer, dealer group or manufacturer every year at the Auto Remarketing Canada Conference.
Contact At Once! provides the automotive market’s most widely deployed digital connections platform used to embed text-based messaging in online advertising, on websites, in social media and in online reviews.
Through FCA Canada’s program, dealership personnel can use the Contact At Once! platform to instantly chat with online shoppers on FCA Digital websites and mobile sites, FCA brand sites and regional sites. If the dealer team is unavailable, the FCA Digital Concierge Team can answer chats on the dealer’s behalf.
“FCA Canada is focused on technological advances aimed at improving consumer-to-business communication,” says Dowd. “Their live chat program with Contact At Once! is one example of how they are creating a unique buying experience for Canadian auto shoppers.”
ABOUT FCA CANADA INC.
Founded as the Chrysler Corporation in 1925, FCA Canada Inc. is based in Windsor, Ontario, and celebrates its 90th anniversary in 2015. FCA Canada Inc. is a wholly owned subsidiary of FCA US LLC, a member of the Fiat Chrysler Automobiles N.V. (FCA) family of companies. FCA Canada has approximately 440 dealers and markets Chrysler, Jeep, Dodge, Ram and FIAT brands as well as the SRT performance vehicle designation. The company also distributes the Alfa Romeo 4C model and Mopar products. In addition to its assembly facilities, which produce the Chrysler Town & Country, Dodge Grand Caravan (Windsor), Chrysler 300, Dodge Charger and Dodge Challenger (Brampton), FCA Canada operates an aluminum casting plant in Etobicoke, a research and development center in Windsor, and has sales offices and parts distribution centers throughout the country.
FCA, the seventh-largest automaker in the world based on total annual vehicle sales, is an international automotive group. FCA is listed on the New York Stock Exchange under the symbol “FCAU” and on the Mercato Telematico Azionario under the symbol “FCA.”
ABOUT CONTACT AT ONCE!
Contact At Once!, a LivePerson company, helps boost engagement by making it easy for consumers to connect with automotive manufacturers and dealerships to ask questions at the moment their interest is piqued. More engagement can translate into more sales, and that’s why over 13,000 businesses rely on the Contact At Once! digital conversations platform to build relationships with online, mobile automotive shoppers. For more information, visit www.contactatonce.com.
ABOUT LIVEPERSON, INC.
LivePerson, Inc. (Nasdaq: LPSN) offers a cloud-based platform that enables businesses to proactively connect in real-time with their customers via chat, voice, and content delivery at the right time, through the right channel, including websites, social media, and mobile devices. This “intelligent engagement” is driven by real-time behavioral analytics, producing connections based on a true understanding of business objectives and customer needs. For more information, please visit www.liveperson.com. To view other global press releases about LivePerson, please visit pr.liveperson.com.
Erin Kang, 212-609-4256