Leading dealer-branded mobile app with integrated chat streamlines connections with customers.
DMEautomotive (DMEa) has joined the Contact At Once! 360 Partner Program to provide a live chat option for customers who use Driver Connect, DMEa’s dealer-branded, consumer-facing mobile app. In addition to fully integrated live chat, the app also includes other customer-friendly service features like complete new and used vehicle inventory, vehicle ready alerts from Service, and mobile wallet integration, making it easier for Contact At Once! and DMEa dealers to instantly connect with consumers and streamline their service-ownership experience.
“A few years ago, chat was seen as revolutionary for dealerships—a ‘nice-to-have.’ Now, it’s becoming a must-have, especially as the use of mobile devices grows,” says John Hanger, CEO of Contact At Once!. “Today’s customers want two-way communications their way—instantaneous, 24/7 and text-based, which is why dealer chat is such a critical component of this next wave of mobile apps.”
Since 2012, Driver Connect has been helping dealerships keep pace with “mobile-first” consumer trends by offering the first dealer-branded app that marries useful and personalized automotive tools for customers with “keep them spending” features for dealers—like “one tap” service appointment scheduling, robust new and used inventory search, and targeted offers tied to specific vehicles.
“Live chat is a natural evolution for Driver Connect and brings our dealer customers even closer to their service customers,” says Mike Walther, president and CEO of DMEa. “As a leader and pioneer of dealership chat—and one of the highest quality providers in the industry—Contact At Once! is a logical partner to help DMEa dealers increase engagement in sales and service.”
The Contact At Once! 360 Partner Program integrates technologies complementary to its digital conversations platform and provides mutual customers a fast and effective pathway to benefit from more feature-rich solutions.
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Contact At Once! software boosts engagement by making it easy for consumers to connect with auto dealers and ask questions at the moment their interest is piqued. More engagement can translate into more sales, and that’s why 13,000 dealers, the world’s busiest automotive classified sites and many automotive manufacturers rely on the Contact At Once! digital conversations platform to build relationships with online shoppers. For more information, visit www.autodealerchat.com.
DMEautomotive (DMEa) is the industry leader in science-based, results-driven automotive marketing and provides turnkey marketing to the largest and most innovative automotive organizations, from automobile dealerships to many of the largest aftermarket companies in the U.S. DMEa’s uniquely panoramic view of the complete automotive sales and service market, combined with its cutting-edge, science-based marketing programs, increases customer yield, conversion and retention. For more information, visit www.dmeautomotive.com.