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Archive for the ‘Corporate’ Category

Contact At Once! Helps Beazer Homes Connect With Online, Mobile Shoppers

beazer-homes-chat

Beazer Homes USA Inc. has started adding Contact At Once! live chat to its websites, enabling online and mobile consumers to engage in conversations about Beazer communities.

Contact At Once! announced today that Beazer Homes USA Inc. started adding Contact At Once! live chat to its websites. This move enables online and mobile consumers to engage in conversations about Beazer communities and set appointments with Beazer New Home Counselors.

We piloted the Contact At Once! chat solution and received some great responses from consumers,” says Sonja Sims, Director of Marketing, Beazer Homes. “With chat, we’re able to engage prospects and answer questions while they are researching online, helping them navigate the homebuying process.

Although many searches for a home start online now, homebuyers still need help in the research phase. Contact At Once! can make it easier for companies to put a personal touch back into the process via real-time, online conversations.

People are increasingly using mobile devices to visit builder websites and browse available homes. It’s smart to offer them convenience and accessibility, instead of just relying on lead forms or those willing to call,” says Marc F. Hayes Jr., Founder and EVP of Strategy for Contact At Once!.

Beazer Homes rolled out the solution in November 2013 to support all of its markets. The chat option is available on all community specific pages and metro-area landing pages. New Home Information Managers will answer incoming chats and offer to help prospective buyers learn more about the area, the community and their Beazer Homes options.

ABOUT CONTACT AT ONCE!
Contact At Once! software boosts engagement by making it easy for consumers to connect with businesses and ask questions at the moment their interest in a product is piqued. For example, the company pioneered the use of mobile text and live chat in real estate advertising, enabling instant conversations between homebuyers and builders, brokers and agents. More engagement translates into more sales, and that’s why 13,000 businesses and some of the most highly trafficked advertising websites rely on Contact At Once!. For more information, visit www.contactatonce.com.

ABOUT BEAZER HOMES
Headquartered in Atlanta, Beazer Homes is one of the country’s 10 largest single-family homebuilders. The Company’s homes meet or exceed the benchmark for energy-efficient home construction as established by ENERGY STAR® and are designed with flexible floor plan options to meet the personal preferences and lifestyles of its buyers, at no additional cost. In addition, the Company is committed to providing a range of preferred lender choices to facilitate transparent competition between lenders and enhanced customer service. The Company offers homes in 16 states, including Arizona, California, Delaware, Florida, Georgia, Indiana, Maryland, Nevada, New Jersey, New York, North Carolina, Pennsylvania, South Carolina, Tennessee, Texas and Virginia. Beazer Homes is listed on the New York Stock Exchange under the ticker symbol “BZH.” For more info, visit Beazer.com, or check out Beazer on Facebook and Twitter.

Latest Contact At Once! Mobile App Release: Text & Chat on the Go with Full Business Control

Mobile Text App

Highlights include full support for Mobile Text Connect integrated with chat in one app, complete with automated opt-out procedures and more to help with regulatory compliance.

Contact At Once! continues to drive mobile innovation with the recent version 3.1 release of its mobile app for Android and iOS devices, now with full support for Mobile Text Connect, Contact At Once!’s unique one-to-one texting solution.

Mobile Text Connect and the latest version of the Contact At Once! mobile app help businesses address some of the more significant issues associated with employees using personal mobile accounts and cellphones for business-related texts.

Salespeople are going to text with prospects and customers,” says Marc F. Hayes Jr., Contact At Once! co-founder and executive vice president. “Our solutions help businesses reduce risk of non-compliance with the Telephone Consumer Protection Act (TCPA) when it happens.

Employees can still use their personal phones to communicate with customers, but messages are received, responded to and initiated through the Contact At Once! system complete with permission-based rules, automated opt-out procedures and documentation.

These new texting capabilities enhance the mobile app’s already powerful chat answering features, giving customers one app for chat and text. Additional updates include the ability to view previous text conversations and access a company’s “Buddy List” for instant internal communication via chat.

We’ve put the full convenience of chatting and texting in the sales team’s hands,” says Hayes. “Now, they can keep the conversation going or initiate texts to prospects as follow-up right from their own phones—just the flexibility they want. Yet the business can ensure that mobile lead control, quality assurance and regulatory compliance are taken care of, as well.

Automotive professionals attending the 2014 NADA Convention and Expo later this week may see a demo of the new mobile app and Mobile Text Connect at the Contact At Once! booth (#6729).

Contact At Once! customers can get the latest mobile apps at the iTunes App Store or Google Play.

ABOUT CONTACT AT ONCE!
Contact At Once! software boosts engagement by making it easy for consumers to connect with merchants and ask questions at the moment their interest is piqued. More engagement translates into more sales, and that’s why over 13,000 businesses rely on Contact At Once! to build relationships with online shoppers. For more information, visit www.contactatonce.com.

New Contact At Once! Software Release Enhances Interactive, Mobile Conversations

Screen Shot 2013-11-12 at 12.15.53 PMHighlights include a responsive design, better mobile access and flexibility for users.

Contact At Once! continues to improve on its market-leading mobile text and live chat software platform, with the latest updates just released. Enhancements include features that allow users to seamlessly shift in-progress live conversations from desktop to mobile device and a responsively redesigned portal for more friendly mobile access.

We wanted to provide the ultimate flexibility for our users,” says Marc F. Hayes, Contact At Once! co-founder and executive vice president. “With our latest app updates, a salesperson could start chatting or texting on a desktop and then switch to their mobile device…all without interrupting the conversation. It can make for easier multitasking and more attentive customer service.

The new desktop app includes single sign-on access to the Contact At Once! portal, which itself boasts a new, responsive design for better access to dashboards and reporting features across all kinds of devices.

Contact At Once! customers can update their desktop app here: http://www.contactatonce.com/install/

ABOUT CONTACT AT ONCE!
Contact At Once! software boosts engagement by making it easy for consumers to connect with merchants and ask questions at the moment their interest is piqued. More engagement translates into more sales, and that’s why over 13,000 businesses rely on Contact At Once! to build relationships with online shoppers. For more information, visit www.contactatonce.com.

Contact At Once! Named to Deloitte Technology Fast 500™ for Second Year in a Row

contactatonce-deloitte-fast500

Demand for real-time mobile and online interactions continue to fuel superior growth.

Contact At Once! announced today that it was ranked No. 140 on Deloitte’s Technology Fast 500™, a ranking of the 500 fastest-growing technology, media, telecommunications, life sciences and clean technology companies in North America. Contact At Once! grew 947 percent during this period.

John Hanger, Contact At Once! CEO, believes this trend of revenue growth is being fueled by consumers’ demand for real-time, interactive communications with businesses as they shop and research online and on mobile devices. Contact At Once! mobile text and live chat products are used by over 13,000 companies to answer questions and instantly connect with online shoppers. (Contact At Once! was also granted patents for two-way communications in online advertising earlier this year.)

“People increasingly prefer instant communication over submitting a lead form, being put on hold or waiting for an email response,” says Hanger. “Adding mobile text and live chat in ads and on websites makes it easy for businesses to connect with customers at the instant they’re engaged with content or advertising, and that’s been proven to increase conversions.”

“The 2013 Deloitte Technology Fast 500 companies are exemplary cases of those spurring growth in a tough market through innovation,” said Eric Openshaw, vice chairman, Deloitte LLP and U.S. technology, media and telecommunications leader. “This year’s list is a who’s who of companies behind the most exciting and innovative products and services in the technology space. We congratulate the Fast 500 companies and look forward to what they do next.”

“The fastest-growing companies in the U.S. are drivers of constant innovation and operate with the agility to stay ahead of a quickly evolving marketplace, and software, biotech/pharma and Internet companies continue to be at the forefront,” added James Atwell, national managing partner of the Emerging Growth Company practice, Deloitte Services LP. “The companies excelling in these sectors have a startup mentality that allows them to be nimble and adapt quickly, which is why they consistently lead the list of fast-growing companies each year.”

Contact At Once! was also a Technology Fast 500™ award winner in 2012.

ABOUT DELOITTE’S 2013 TECHNOLOGY FAST 500™
Technology Fast 500, conducted by Deloitte LLP, provides a ranking of the fastest-growing technology, media, telecommunications, life sciences and clean technology companies—both public and private —in North America. Technology Fast 500 award winners are selected based on percentage fiscal year revenue growth from 2008 to 2012.

In order to be eligible for Technology Fast 500 recognition, companies must own proprietary intellectual property or technology that is sold to customers in products that contribute to a majority of the company’s operating revenues. Companies must have base-year operating revenues of at least $50,000 USD or CD, and current-year operating revenues of at least $5 million USD or CD. Additionally, companies must be in business for a minimum of five years, and be headquartered within North America.

ABOUT CONTACT AT ONCE!
Contact At Once! software boosts engagement by making it easy for consumers to connect with a business and ask questions at the moment their interest in a product or service is piqued. More engagement can translate into more sales, and that’s why 13,000 businesses and some of the most highly trafficked advertising websites rely on Contact At Once!. The company has been recognized by Inc. Magazine as one of America’s fastest-growing private companies for three years in a row, by the Atlanta Business Chronicle as a 2013 Pacesetter, and was named to Deloitte’s 2012 Technology Fast 500. For more information, visit www.contactatonce.com.

Dataium Study Proves Effectiveness of Contact At Once! Live Chat for Auto Dealers

dataium-live-chat-studyHighlights: 79 percent more leads from dealer websites; better shopper engagement

Dataium, the largest aggregator of online in-market automotive shopper behavior, has released an independent study revealing behaviors of online shoppers who use live chat. Commissioned by Contact At Once!, the leading provider of automotive chat, the study measured and independently verified the added value of online chat. Dataium found that automotive chat users are four times more likely to submit a lead and that dealership websites with live chat generate an additional 79 percent more leads.

Other key findings showed that live chat users are much more engaged automotive shoppers who performed three times as many inventory searches, were three times more likely to request store-specific information and viewed vehicle detail pages at twice the rate of the control group.

“We look at millions of shoppers across our network and we’ve found that as they move down the online path to purchasing a vehicle, they typically perform a set of measurable actions,” says Jason Ezell, President and Co-Founder of Dataium. “Our observations showed that shoppers who chat are more likely to be giving these high user engagement signals.”

Dataium’s study also showed that Contact At Once! chat generated incremental leads, in addition to those generated by lead forms. “Contact At Once! chat solutions provided an additional method for visitors to contact dealers,” adds Ezell. Compared to the average number of traditional lead form submissions, Contact At Once! automotive chat generated 78.8 percent more leads.

An Automotive News webinar detailing the findings will be conducted on October 22. Those interested may register now via this link.

ABOUT CONTACT AT ONCE!
Contact At Once! software boosts engagement by making it easy for consumers to connect with auto dealers and ask questions at the moment their interest is piqued. More engagement can translate into more sales, and that’s why 13,000 dealers, the world’s busiest automotive classified sites and many automotive manufacturers rely on Contact At Once! to build relationships with online shoppers. For more information, visit www.autodealerchat.com.

ABOUT DATAIUM
Dataium is the largest aggregator of online in-market automotive shopping activity. With its Cloud Intelligence® platform, the company collects, analyzes, and indexes billions of online automotive shopping events from over 20 million active auto shoppers monthly. The company supports cutting-edge data collection, analysis, proprietary research and reporting technology, and is also known for its ASI™ index. For more information, visit www.dataium.com, email info@dataium.com, or call 877-896-DATA (3282).

Contact At Once! Named to Inc. Magazine’s Fastest-Growing Private Companies for Third Year

mobile text

Demand for live communications in online and mobile advertising fuels triple-digit growth.

Contact At Once!, the software company that pioneered mobile text and live chat in online advertising, has been named to Inc. Magazine’s Annual List of America’s Fastest-Growing Private Companies for the third straight year. The company posted a 466% growth rate from 2009-2012, placing it among the top 100 fastest-growing software firms nationwide.

Contact At Once! mobile text and live chat products are used by over 13,000 companies to boost customer engagement, increase lead generation from their own websites and directly connect to shoppers on some of the world’s busiest online marketplaces. Advertising sites, such as AutoTrader.com, Cars.com and Apartments.com, also embed Contact At Once! live chat in ads to help their customers increase conversions. Businesses that use Contact At Once! usually cite a 25% increase in website visitor connections.

Being named as one of Inc. Magazine’s fastest-growing private companies is always an honor. And being on the list three years in a row is a testament to the market demand for the real-time conversations Contact At Once! can enable in online and mobile advertising,” says Marc Hayes, Contact At Once! founder and EVP, Strategy.

Complete results of the Inc. 5000, including company profiles and an interactive database that can be sorted by industry, region and other criteria, can be found at www.inc.com/inc5000/list.

ABOUT CONTACT AT ONCE!
Contact At Once! software boosts engagement by making it easy for consumers to connect with a business and ask questions at the moment their interest in a product or service is piqued. More engagement can translate into more sales, and that’s why 13,000 businesses and some of the most highly trafficked advertising websites rely on Contact At Once!. The company has been recognized by Inc. Magazine as one of America’s fastest-growing private companies for three years in a row, by the Atlanta Business Chronicle as a 2013 Pacesetter, and was named to Deloitte’s 2012 Technology Fast 500. For more information, visit www.contactatonce.com.

Auto Dealers Say Live Chat Helps Them Sell Cars

2013 dealer survey results

Contact At Once! annual survey measures effectiveness of real-time connectivity with shoppers

The majority of automotive sales professionals participating in the annual Contact At Once! Dealer Survey said live chat helps them sell cars—sometimes significantly more. Sixty percent of those with Contact At Once! chat on their websites reported they sell at least five cars a month to shoppers who chat, while 1 in 4 said they sell 10 cars or more a month.

Survey participants also gave chat high scores for helping them build relationships with online shoppers, who certainly seem to favor the real-time communications medium. In an Accenture Automotive study last year, almost 7 in 10 said they would welcome the chance to chat with auto dealers. Plus, the use of chat in the Contact At Once! network—dealership websites, online ad listings, OEM sites, social media, etc.—is expanding rapidly, from under 2 million chats generated by consumers just three years ago to a projected 7 million in 2013.

Not surprisingly, survey participants say younger shoppers prefer texting and chatting, but they also reported that 40 percent of the 35-and-over crowd would rather chat or text too.

Even with such compelling numbers, some dealers question whether chatting shoppers turn into showroom visitors. Based on the survey, though, Contact At Once! dealers almost unanimously agree that chat helps bring online shoppers into their dealership.

Shoppers who chat are often giving strong intent-to-buy signals, so it’s vitally important that auto manufacturers and dealerships are ready and waiting to answer questions online,” says Ed Parkinson, Contact At Once! Vice President of Automotive Solutions. “They could be hours or even minutes away from making a purchase decision, and dealerships who have salespeople immediately available to chat or text with them can have the inside advantage.

Dealer Survey participants agreed. More than 9 in 10 said being able to chat with online shoppers gives them a competitive advantage.

The Contact At Once! Dealer Survey was conducted over a two-week period in June. The results are based on answers from over 1,100 professionals, including general managers, sales managers and Internet sales people. Participants were split almost equally between franchised and independent dealerships.  Details of the Contact At Once! survey findings are available for download now.

ABOUT CONTACT AT ONCE!
Contact At Once! software boosts engagement by making it easy for consumers to connect with auto dealers and ask questions at the moment their interest is piqued. More engagement can translate into more sales, and that’s why 12,000 dealers, the world’s busiest automotive classified sites and many automotive manufacturers rely on Contact At Once! to build relationships with online shoppers. For more information, visit www.autodealerchat.com.

Toyota Camry, Ford & Chevy Brands Top Contact At Once! List of Most Chatted About Vehicles

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Number of online shoppers who chat with dealerships increases 60 percent over same period last year.

Contact At Once! released its semi-annual list of Most Chatted About Vehicles today, with the Toyota Camry on top for most dealer chats generated so far this year. Based on data derived from 3.2 million chats hosted between consumers and dealerships, the top 20 list also includes several trucks and SUVs—supporting industry analysis predicting a 2013 resurgence in their sales—along with American classics, the Chevrolet Camaro and Ford Mustang.

The list order is based upon the number of times a specific vehicle was mentioned by shoppers as they conducted online chats with car dealers. As shoppers research the vehicles they’re interested in on dealership websites, OEM websites, online classifieds, etc. that use Contact At Once! software, a “Chat Now” greeting invites them into real-time conversations, so they can ask questions.

The adoption of chat as a means for connecting car shoppers with dealerships has steadily grown since Contact At Once! pioneered software that enables real-time two-way communications in online ads among a network of dealerships and online marketplaces a few years ago. Contact At Once! projects its software will facilitate close to 7 million real-time conversations between shoppers and merchants in 2013 alone.

Adding Contact At Once! chat or Mobile Text Connect—a product that enables texting from a variety of media to a dealership—measurably boosts connections with online shoppers, typically by 25 percent or more.

2013 (January-June) Top 20 Most Chatted About Vehicles:
Toyota Camry
Chevrolet Silverado
Chevrolet Camaro
Ford F150
Ford Mustang
Ford Focus
Nissan Altima
Hyundai Sonata
Honda Accord
Honda Civic
Chevrolet Cruze
Jeep Grand Cherokee
Jaguar XF
Honda Pilot
Chevrolet Traverse
Ford Fusion
Kia Sorento
Jeep Wrangler
Toyota Sienna
Jaguar XJ

*Based on Contact At Once! chats from January 1, 2013 – June 30, 2013.

ABOUT CONTACT AT ONCE!
Contact At Once! software boosts engagement by making it easy for consumers to connect with auto dealers and ask questions at the moment their interest is piqued. More engagement can translate into more sales, and that’s why 12,000 dealers, the world’s busiest automotive classified sites and many automotive manufacturers rely on Contact At Once! to build relationships with online shoppers. For more information, visit www.autodealerchat.com.

Contact At Once! Go! iOS Mobile Chat App Now Available in iTunes App Store

Latest version adds key features, including persistent login that enables faster response

Contact At Once! has released a new version of its iOS mobile chat app, Contact At Once! Go!, now available in the iTunes App Store for iPhone, iPod Touch and iPad devices. Contact At Once! customers can download the app at no additional fee.

One key benefit of the new app is the ability to respond faster when customers want to chat or text. Many mobile chat apps make shoppers wait while sending a push notification alerting an agent that someone wants to chat. However, Contact At Once! Go! remains logged in and running in the background to help agents answer instantly and respond to even more leads and prospects.

Key Contact At Once! Go! Mobile Chat App Features

“All the new mobile app features are designed to help our customers answer shoppers’ questions in real time, and give them the best chance of influencing purchase decisions,” says Marc F. Hayes, Contact At Once! co-founder and executive vice president. “Our research shows that online shoppers who convert to leads are often low-funnel prospects who plan to purchase soon, so it’s critical that we help our customers be ready and waiting to chat with them.”

Contact At Once! chat users can download the new Contact At Once! Go! app from the App Store. Activating the app and connecting it with an existing Contact At Once! account is simple, thanks to a new registration process that emails an activation code directly to the user. (Users with first-generation iPads will need to use the current version 2 Contact At Once! app, also available in the iTunes App Store.) Call Contact At Once! support at 866-358-3880 or chat now to learn more.

ABOUT CONTACT AT ONCE!
Contact At Once! software boosts engagement by making it easy for consumers to connect with merchants and ask questions at the moment their interest is piqued. More engagement translates into more sales, and that’s why over 12,000 businesses rely on Contact At Once! to build relationships with online shoppers. For more information, visit www.contactatonce.com.

Android Mobile Chat App From Contact At Once! Now Available

ContactAtOnce-Chat-Android

Contact At Once! brings their innovative mobile chat app to the Android platform, complete with new streamlined registration, the ability to manage multiple chats and more.

Contact At Once!, the leading provider of automotive chat, has released Contact At Once! for Android, its first native Android mobile chat app. Now available in Google Play, Contact At Once! customers can download the app at no additional fee.

The new app allows dealers to respond to more leads and prospects on the go, thanks to the ability to log in and out of Contact At Once! chat software directly from their Android devices. Users can manage multiple chats at the same time and see shoppers’ search context, including geolocation, site of origination and other contextual data. The app also supports the Contact At Once! Mobile Text Connect add-on, a product that allows users to receive, respond to and track shoppers’ text messages via their Contact At Once! chat solution.

Many mobile chat apps make shoppers wait while sending a push notification alerting an agent that someone wants to chat. Contact At Once! for Android remains logged in and running in the background to help agents answer faster.

“We’re always focused on helping our customers enhance their online presence and shopper experience,” says Marc F. Hayes, Contact At Once! co-founder and executive vice president. “Being able to use their chat solution no matter where they are and respond the instant shoppers have questions are integral components of that.”

Contact At Once! chat users can download the new Android app from Google Play. Activating the app and connecting it with an existing Contact At Once! account is simple, thanks to a new registration process that emails an activation code directly to the user. Call Contact At Once! support at 866-358-3880 or chat now to learn more.

ABOUT CONTACT AT ONCE!
Contact At Once! software boosts engagement by making it easy for consumers to connect with auto dealers and ask questions at the moment their interest is piqued. More engagement can translate into more sales, and that’s why 12,000 dealers, the world’s busiest automotive classified sites and many automotive manufacturers rely on Contact At Once! to build relationships with online shoppers. For more information, visit www.autodealerchat.com.

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