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Archive for the ‘Auto’ Category

Contact At Once! Is Chat of Choice for Trader Media Group

Chat software enables shoppers on Autotrader.co.uk to instantly connect with motor dealers

Contact At Once! (autodealerchat.co.uk), the leading providers of automotive chat, announced today that Trader Media Group have chosen its chat product for deployment on Autotrader.co.uk, the country’s leading motoring website. The integration of chat allows online shoppers to instantly connect with dealer advertisers.  AutoTrader.co.uk serves more than 11 million unique visitors a month.

The majority of car shoppers use online classified sites during their search and the addition of chat to AutoTrader.co.uk can help dealers build relationships with those customers throughout the shopping experience.  Worldwide, over 10,000 motor dealers utilise Contact At Once! chat.  They typically experience lead lift of 25% or more, after beginning to chat with shoppers.

“Adding Contact At Once! chat to our package is another example of our commitment to utilise the latest technologies for the benefit of our motor dealer advertisers and consumers,” says Nathan Coe, group director, Autotrader U.K.

The Contact At Once! chat window can be customised to display the name and photo of actual dealership employees, which improves recognition and has been shown to increase the number of chat inquiries dealerships receive.  Chats can be managed from desktop computers and mobile devices, so dealers need never miss a chat.

“Motor dealers who are not using chat are missing sales opportunities,” says Skip Dowd, senior vice president of automotive sales for Contact At Once!  “Dealers and manufacturers who are present and ready to instantly interact with consumers via chat make it simpler for potential buyers to engage.”

ABOUT CONTACT AT ONCE!
Contact At Once! pioneered the use of live chat in automotive advertising, enabling more connections between online shoppers and sellers than any other chat provider.  More than 10,000 motor dealers, the world’s busiest automotive classified sites and many automotive manufacturers rely on Contact At Once! to drive incremental leads and increase the return on advertising investments.  For more information, visit www.autodealerchat.co.uk.

Contact At Once! Wins Automotive Website Awards for Top Chat Solution and Overall Product Satisfaction

Auto dealerships rate Contact At Once! top live chat solution and best in customer satisfaction against all other website products and services.

Contact At Once!, the leading provider of automotive chat solutions for dealers, OEMs and automotive advertising websites, received 2012 Automotive Website Awards (AWA) as a top rated automotive chat solution and as a winner in the Overall Product Satisfaction category at the annual AWA ceremony held this week in Las Vegas, Nevada.  Over 600 industry professionals were on hand to honor the companies identified with the most innovative technology and software solutions for automotive retailers.   In addition, Kathy Barth, a Contact At Once! employee, was recognized as a stand out AWA Customer Service Superstar.

Forty-one awards were presented in the areas of website design, mobile technology, social media, automotive chat, merchandising tools, CRM, reputation management, advertising, customer service and industry thought leadership.

The AWA is the highest recognition for individuals and companies that help the automotive retail industry operate more effectively.  Honorees are selected after rigorous testing and evaluation from the staff at PCG Consulting.

The AWA awards, including the Overall Satisfaction Award, are a big deal,” said Ed Parkinson, VP of Automotive Solutions for Contact At Once!. “Thousands of questionnaires were sent to auto dealers asking them to rate the products and solutions they use that help them sell more cars.  Of every product and service rated in the survey, Contact At Once! live chat came out on top as the one dealers across the country rely on and are most satisfied with.  This recognition speaks not only to the superior performance of our chat product, but also to the industry leading service and support experienced by our customers.

This year’s AWA ceremony was held in conjunction with AutoCon 2012.

ABOUT CONTACT AT ONCE!
Contact At Once! pioneered the use of live chat in automotive advertising, is used by more dealers than all other chat providers combined, and by virtue of its deployment on and compatibility with the world’s busiest automotive advertising sites and major automotive manufacturer websites has become the de-facto industry standard.  Companies using Contact At Once! chat and Mobile Text Connect typically experience an increase in online conversions of 25% or more, drive incremental leads from their websites and increase the value of advertising investments.  For more information about the company’s auto dealer chat software, visit www.autodealerchat.com.

ABOUT PCG CONSULTING
PCG Consulting, Inc. provides vendor-neutral recommendations for products and services that can assist dealers to increase sales and profits. The company was formed to meet the needs of car dealers who need assistance in creating effective processes, measurement standards and intelligent reporting for their business operations.

Contact At Once! is the First Auto Dealer Chat Provider Certified to Display TRUSTe’s Safe Harbor Seal


Contact At Once! Demonstrates Global Commitment to Consumer Privacy Protection

Today Contact At Once! announced its participation in the TRUSTe® U.S.-EU Safe Harbor Program and its certification to display the TRUSTe EU Safe Harbor Seal. This development demonstrates Contact At Once!’s global commitment to transparency, accountability and consumer choice, the foundations of online privacy.  Contact At Once! joins thousands of TRUSTe-certified companies in recognizing privacy’s ability to accelerate online commerce and information exchange.

“Auto dealers are under ever-increasing scrutiny as regards data privacy and must be careful to select trust-worthy vendors,” said John Hanger, CEO of Contact At Once!.  “Dealers and consumers alike can trust Contact At Once! knowing our commitment to data privacy.”

TRUSTe provides a well-known and esteemed trustmark that demonstrates a company’s commitment to protecting consumer privacy. TRUSTe performs an exhaustive analysis of a company’s website, privacy policy, and online dealings.

“Given abundant consumer privacy concerns it’s no surprise that 71 percent of consumers look for trustmarks before doing business online” said Dave Deasy, Vice President of Marketing at TRUSTe. “With the TRUSTe EU Safe Harbor Seal, Contact At Once! sends a clear signal that it respects personal information. We’ve found that 82 percent of consumers who see a TRUSTe privacy seal trust it, which translates directly into increased site engagement. That’s the privacy payoff.”

ABOUT TRUSTe
TRUSTe is the leading online privacy solutions provider and provides a broad suite of privacy services to help businesses build trust and increase engagement across all of their online channels – including websites, mobile applications, advertising, cloud services, business analytics and email marketing. Over 5,000 online properties, including those of Apple, AT&T, Disney, eBay, HP, Microsoft, Nationwide, and Yelp rely on TRUSTe to ensure compliance with evolving and complex privacy requirements. TRUSTe’s mission, based on a “Truth in Privacy” framework, is built on a solid foundation of transparency, choice and accountability regarding the collection and use of personal information. TRUSTe’s privacy seal is recognized and trusted by millions of consumers as a sign of responsible privacy practices. For additional information on TRUSTe and its offerings, please visit http://www.truste.com.

ABOUT CONTACT AT ONCE!
Contact At Once! is the leading dealer chat provider and operator of the industry’s only Dealer Chat Network connecting more than 10,000 auto dealers with the websites car shoppers visit most often. Adding Contact At Once! chat software to a website typically increases a dealership’s sales conversations by at least 25%. Named to the Inc. 500 as one of America’s fastest growing businesses in August of 2011, as well as one of the Atlanta Journal-Constitution’s Top Places to Work in 2012, Contact At Once! is headquartered in Atlanta, Georgia. For more information about the company’s auto dealer chat product, please visit www.autodealerchat.com.

Contact At Once! Dealer Chat Software Now Available to DealerRater Certified Dealer Partners


DealerRater Selects Contact At Once! and Embeds Automotive Chat
Into Dealer Rating Pages.

Contact At Once!, the dealer chat leader, and DealerRater, the world’s premier car dealer review web site, today announced the immediate availability of a new chat feature which enhances the already comprehensive suite of tools offered to DealerRater’s Certified Dealer partners.  The collaboration enables real-time chat between automotive dealerships and online shoppers researching a specific dealership’s reputation by investigating consumer reviews on DealerRater.com.

Our third-party generated dealer reviews and ratings have helped car shoppers to determine and validate which dealerships they would like to do business with,” said Chip Grueter, President of DealerRater.  “Since DealerRater Certified Dealers are committed to providing quality customer service, we believe that the integration of Contact At Once! chat will enable our Certified Dealers to connect with in-market consumers in a way that is faster and more convenient than an email or a phone call–and ultimately will provide an enhanced shopping experience for our consumer user base.

The Contact At Once! dealer chat network includes third-party listing sites such as AutoTrader.com, Cars.com, CarsDirect.com, CarSoup.com, Edmunds.com, EveryCarListed.com and UsedCars.com, manufacturer websites like Kia.com, partner websites as exhibited with DealerRater.com  as well as standalone dealership and dealer group web pages.  Once enabled, dealers can respond to consumer chats originating from anyplace in the dealer chat network by leveraging a single set of tools and processes.  Dealers that deploy Contact At Once! live chat software typically experience an increase of at least 25% in the number of online shoppers contacting the dealership.

“Dealerships are looking for simplicity when it comes to chat,” explained Contact At Once! Director of Business Development Lloyd Hecht.  “No one desires the hassle or confusion of using a variety of different chat vendors and procedures to connect with consumers.  By embedding our automotive chat solution, DealerRater has greatly simplified things for their clients.  Dealers can now utilize a single chat solution to manage chats originating from their DealerRater listing, the dealership’s own website as well as the third party and OEM websites that are part of the Contact At Once! dealer chat network.”

Contact At Once! chat is now available to DealerRater Certified Dealers, Service Centers and Body Shops.  To learn more or to become DealerRater Certified please visit: http://www.dealerrater.com/CDP/

ABOUT CONTACT AT ONCE!
Contact At Once! is the leading automotive chat software provider and operator of the automotive industry’s only dealer chat network connecting more than 10,000 auto dealers with the websites car shoppers visit most often. Adding Contact At Once! chat to a website typically increases a dealership’s sales conversations by at least 25%.  Named by Inc Magazine as one of America’s 500 fastest growing businesses in August of 2011, as well as one of the Atlanta Journal-Constitution’s Top Places to Work in 2012, Contact At Once! is headquartered in Atlanta, Georgia.  For more information about the company’s auto dealer chat product, please visit http://www.autodealerchat.com.

ABOUT DEALERRATER
DealerRater was founded in 2002 as the first car dealer review website worldwide.  DealerRater is the world’s #1 online resource for anyone seeking third-party information on automobile dealerships.   DealerRater features more than 41,000 U.S. and Canadian car dealers, 700,000 consumer reviews and over 1,000,000 cars for sale.  DealerRater attracts more than 8 million consumers every year who visit the site to search for car dealerships, read current reviews, write their own descriptive reviews, and find car deals – all for free.  Car dealers are rated on the criteria of customer service, quality of work, friendliness, price and overall experience.  In addition, DealerRater offers qualified car dealers a Certified Dealer Program as an online reputation management tool for car dealers, to help them grow their online presence and achieve higher SEO rankings across the Web.  Today, more than 4,300 dealers are members of DealerRater’s Certification Program.  For more information, visit www.DealerRater.com or call 800-266-9455.

Contact At Once! Selected by Edmunds.com as Dealer Chat Provider

edmunds selects contact at once dealer chat

Live chat solution to connect dealers to car shoppers conducting vehicle research on Edmunds.com

Contact At Once!, the leading dealer chat provider connecting online car shoppers to auto dealers, today announced that it has been selected by Edmunds.com, the premier online resource for automotive information.  Contact At Once! will provide live chat functionality across Edmunds.com’s consumer-oriented web properties.

“There are obvious benefits to giving car buyers access to real-time text-based communication with dealers as they conduct research online,” said Edmunds.com Sr. VP for Dealer Initiatives Donna Sechrist. “Contact At Once! offers our users a secure, intuitive chat solution that lets them communicate directly and easily to our dealership partners.”

The Contact At Once! chat solution is used by over ten thousand automobile dealerships.  Using a single set of tools and processes, dealers can respond to consumer chats originating from anywhere in the Contact At Once! dealer chat network, which now includes Edmunds.com.  Dealers leveraging the dealer chat software typically experience an increase of at least 25% in the number of online shoppers that contact the dealership.  Shoppers can connect with dealers via icons personalized photo greetings placed on websites.

“Adding live dealer chat to Edmunds.com makes the site more effective,” said Skip Dowd, Vice President of Business Development at Contact At Once!  “Choosing Contact At Once! means easy to use solutions for dealers.”
Dealers have rated Contact At Once! as the number one chat provider in 2010 and 2011 on DrivingSales.com.  For additional information about dealer chat powered by Contact At Once!, please visit www.autodealerchat.com.

ABOUT CONTACT AT ONCE!
Contact At Once! is the leading automotive chat software provider and operator of the industry’s only dealer chat network connecting more than 9,000 auto dealers with the websites car shoppers visit most often. Adding Contact At Once! dealer chat software to a website typically increases a dealership’s sales conversations by at least 25 percent. Named to the Inc. 500 as one of America’s fastest growing businesses, Contact At Once! is headquartered in Atlanta, Georgia. For more information about the company’s auto dealer chat product, please visit www.autodealerchat.com.

UsedCars.com Selects Contact At Once! To Power Live Dealer Chat

used cars selects contact at once dealer chat

Chat solution provides real-time connection between auto dealers and shoppers on a pay-per-chat-lead basis

The Dealer Services Group of Automatic Data Processing, Inc. (NASDAQ: ADP) today announced that its Dealix business unit has implemented a live dealer chat solution for its UsedCars.com website. Live Dealer Chat powered by Contact At Once! gives dealerships which list their pre-owned inventory on UsedCars.com another option to interact with car buyers in real-time – in addition to phone and email.

“UsedCars.com is the first to offer chat as part of our advertising service on a per-qualified-chat lead basis,” said Dealix Vice President, Egon Smola. “As with our phone and email lead features, dealers who list their pre-owned inventory on UsedCars.com will only pay for the highest quality leads generated from live dealer chat. And, of course, live dealer chat leads are backed by the Dealix Quality Pledge.™”

“After careful consideration, we chose Contact At Once! to power live dealer chat on UsedCars.com because of their high adoption rate within so many dealerships across North America,” Mr. Smola added. “Many of our dealer clients already use Contact At Once! to power dealer chat on their own dealership websites. Selecting Contact At Once! to also power live chat on UsedCars.com will allow our combined customers to leverage their existing investment in live dealer chat.”

The new chat functionality underscores Dealix’s commitment to providing dealers which choose to list their pre-owned inventories on UsedCars.com with cost effective ways to connect with car buyers. Unlike other advertising partners, UsedCars.com offers a unique value proposition in which dealerships only pay for quality leads from pre-owned car buyers – the merchandising of used vehicles and dealerships is free.

“Just like the consumer interested in a new vehicle, the pre-owned consumer has grown to expect answers to their online questions to come in seconds, not days,” noted Contact At Once! Vice President of Business Development, Skip Dowd. “We’re pleased that Dealix and UsedCars.com saw the value in choosing Contact At Once! to connect shoppers with their dealership clients at the peak moment of interest – when buyers are viewing pre-owned inventories on UsedCars.com.”

Contact At Once! is the leading provider of live dealer chat software which connects online shoppers with car dealerships. The solution allows consumers to easily connect and converse with an available dealership representative, to ask questions and receive instant answers. Websites on which Contact At Once! chat is deployed typically connect 25% more shoppers with a dealership.

Using a single set of tools and processes, dealers can respond to consumer chats originating from anyplace across the Contact At Once! dealer chat network, which now includes UsedCars.com. Dealer chat on UsedCars.com is available on a pay-per-qualified-chat basis to dealerships that list their pre-owned inventories on the website. For more information, please visit UsedCars.com or call 1-877-852-7576.

ABOUT DEALIX
Dealix is one of the leading providers of quality leads for new and used cars for dealerships, dealer groups, and automotive manufacturers. Dealix, the only Internet marketing company that backs its new and used car leads with a Quality Pledge, powers the online quote platforms for AOL Autos, MSN Autos and NADA guides. Through its network of owned and affiliate sites, Dealix connects dealers with millions of car shoppers each month who prefer independent Internet sites when shopping. Dealix also operates UsedCars.com, one of the fastest growing auto shopping sites. Dealix is a business unit of ADP Dealer Services, a leading provider of integrated computing solutions to auto, truck, motorcycle, marine, recreational, heavy equipment and agricultural vehicle dealers throughout the world.

ABOUT ADP
Automatic Data Processing, Inc. (Nasdaq: ADP), with about $10 billion in revenues and about 570,000 clients, is one of the world’s largest providers of business outsourcing solutions. Leveraging over 60 years of experience, ADP offers a wide range of human resource, payroll, tax and benefits administration solutions from a single source. ADP’s easy-to-use solutions for employers provide superior value to companies of all types and sizes. ADP is also a leading provider of integrated computing solutions to auto, truck, motorcycle, marine, recreational vehicle, heavy equipment, and agricultural vehicle dealers throughout the world. For more information about ADP or to contact a local ADP sales office, reach us at 1.800.225.5237 or visit the company’s Web site at www.ADP.com.

ABOUT CONTACT AT ONCE!
Contact At Once! is the leading automotive chat software provider and operator of the industry’s only dealer chat network connecting more than 9,000 auto dealers with the websites car shoppers visit most often. Adding Contact At Once! dealer chat software to a website typically increases a dealership’s sales conversations by at least 25%. Named to the Inc. 500 as one of America’s fastest growing businesses in August of 2011, and recipient of the Highest Rated Chat Provider by auto dealers on Drivingsales.com in 2010 and 2011, Contact At Once! is headquartered in Atlanta, Georgia. For more information about the company’s auto dealer chat product, please visit: www.autodealerchat.com.

General Motors Approves Contact At Once! as iMR Match Eligible Turnkey Vendor for Dealer Chat

GM Approved Dealer Chat Vendor

Participating dealers can use IMR match funds for live dealer chat powered by Contact At Once!

Contact At Once!, the leading dealer chat provider to the automotive industry, today announced that General Motors  has approved the company as an iMR (inMarketRetail) Match eligible turnkey vendor for live dealer chat.  All GM dealers who are a part of this program can now use iMR funds for Contact At Once! dealer chat solutions in order to improve the effectiveness of their dealership’s website.

Adding dealer chat to a website is truly a win-win situation for both the dealership and the consumer,” said Contact At Once! Vice President of Business Development, Skip Dowd.  “Dealerships win because chat has proven to increase the number of consumers initiating contact with dealerships and, ultimately, sales.  Consumers win by being able to get answers to their questions in real-time at their moment of peak interest.  We’re honored that General Motors has approved Contact At Once!

Effective immediately, participating dealers can use iMR Match funds for Contact At Once! dealer chat offerings to connect with online shoppers as they search online for their next GM vehicle.

The Contact At Once! chat solution is presently in use in thousands of dealerships across North America.  Shoppers can connect with dealers via icons or photo-enhanced greetings placed on OEM and dealer websites as they navigate the Internet.  The Contact At Once! dealer chat solution is centered on real-time personal communication  with car shoppers.

Once added, Contact At Once! software displays a presence-aware chat icon whenever a dealership representative is online and available.  Dealers can easily answer chat requests anytime from their laptops or PCs, or via their smartphones and mobile devices using a mobile chat app.    Contact At Once! automotive professionals will also answer chats on behalf of dealerships unable to answer on their own.

GM affiliated dealers taking part in the iMR program seeking to add Contact At Once! dealer chat on their websites should visit http://www.autodealerchat.com/schedule-demo to request a demonstration.

ABOUT CONTACT AT ONCE!
Contact At Once! is the leading automotive chat software provider and operator of the industry’s only dealer chat network connecting more than 9,000 auto dealers with the websites car shoppers visit most often. Adding Contact At Once! dealer chat software to a website typically increases a dealership’s sales conversations by at least 25 percent. Named to the Inc. 500 as one of America’s fastest growing businesses, Contact At Once! is headquartered in Atlanta, Georgia. For more information about the company’s auto dealer chat product, please visit: www.autodealerchat.com.

Ed Parkinson of Contact At Once! Selected to Speak at the 12th Digital Dealer Conference

Parkinson to illustrate how car dealers can be present and available to car buyers at every moment of truth along the shopping path.

Contact At Once!, the leading provider of dealer chat software which connects online shoppers with car dealerships, today announced that Ed Parkinson, VP of Automotive Solutions, will be a featured speaker at the 12th Digital Dealer Conference & Exhibition, scheduled for April 3-5, 2012 at The Rosen Shingle Creek Resort in Orlando, Florida. Mr. Parkinson’s session entitled, “Connecting with Customers in Every Moment of Truth” will take place on April 4th at 10AM.

“Connecting with customers is really the focus of my talk,” explains Parkinson. “Chat in and of itself isn’t a new technology, but the game changer is the way dealers can leverage dealer chat beyond their website. The Contact At Once! Dealer Chat Network allows dealers to be available to shoppers on their dealership site, but also on the major listing services like AutoTrader.com, Cars.com, CarsDirect.com, CarSoup.com and EveryCarListed.com. OEMs are also embracing and expanding the reach of the network. All of this means that a dealership which invests in chat can be present and available to shoppers at any of these places when the shopper is researching online and when they have a heightened interest in buying a new vehicle.”

Ed Parkinson has been working with automotive dealers for over twenty-five years. He has been an advocate and champion of conveying the value of new services and products that ‘move the needle’ in a positive direction for automotive dealerships. Parkinson joined Contact At Once! in 2007 after seeing how the technology worked, and understanding how dealer chat can extend the reach of a dealership’s sales staff to connect with online shoppers researching their next car purchase.

Dealer chat from Contact At Once! allows consumers to easily connect and converse with an available dealership representative, to ask questions and receive instant answers. Websites which deploy Contact At Once! chat typically connect with 25% more shoppers compared to dealerships without chat. Contact At Once! empowers dealerships to directly answer their incoming chats. At those times when store activity is heavy, and a salesperson is not available, the Contact At Once! Chat Receptionist service is available as a backup to ensure that chat opportunities are not missed and car buyers are responded to.

To learn more about the 12th Digital Dealer Conference & Exhibition and to register for the event, please visit: www.digitaldealerconference.com. To learn more about automotive chat solutions from Contact At Once!, please visit: www.autodealerchat.com or stop by the booth 339 located inside the exhibit hall during the conference.

ABOUT CONTACT AT ONCE!
Contact At Once! is the leading automotive chat software provider and operator of the industry’s only dealer chat network connecting more than 9,000 auto dealers with the websites car shoppers visit most often. Adding Contact At Once! dealer chat software to a website typically increases a dealership’s sales conversations by at least 25%. Named to the Inc. 500 as one of America’s fastest growing businesses in August of 2011, and recipient of the Highest Rated Chat Provider by auto dealers on Drivingsales.com in 2010 and 2011, Contact At Once! is headquartered in Atlanta, Georgia. For more information about the company’s auto dealer chat product, please visit: www.autodealerchat.com.

ABOUT DEALER COMMUNICATION
Dealer Communications is the leading multi-media information source for franchised automotive dealers and managers. Dealer Communications also owns and operates the Digital Dealer Conference & Exposition, the ideal education and networking venue for dealer principals, GMs, Internet sales managers, e-commerce directors, BDC managers, CRM managers, pre-owned managers, F&I managers and fixed operations managers. The 12th Digital Dealer Conference and Exposition will be held April 3-5, at the Rosen Shingle Creek Resort, in Orlando Florida. There will be more than 90 workshops, 90 exhibitors, and dealer roundtables. For more information, visit: www.digitaldealerconference.com

Contact At Once! Automotive Chat Receives “Highest Rated” DrivingSales Dealer Satisfaction Award

automotive chat

Contact At Once! Ranked #1 in Dealer Satisfaction in Chat Provider Category for Second Year in a Row.

Contact At Once!, the dealer chat leader, is the recipient of the “Highest Rated” Chat Provider Award in the third annual DrivingSales Dealer Satisfaction Awards. For the second year in a row, Contact At Once! received the highest dealer satisfaction ranking in the Chat Provider category, as determined by the thousands of auto dealers who are part of the DrivingSales.com community.

“Contact At Once! would like to thank our many customers for their positive reviews and feedback. We are often recognized for being the most widely used and most popular provider of automotive chat, but it is particularly gratifying to be recognized as the highest rated as well. The dealers on Drivingsales.com are amongst the most progressive, so we are very honored to receive this recognition two years in a row.” said Marc Hayes, Executive VP and Founder of Contact At Once!

Serving over 9,000 auto dealerships in North America, the Contact At Once! dealer chat network includes third-party listing sites such as AutoTrader.com, Cars.com, CarsDirect.com, CarSoup.com and EveryCarListed.com, as well as manufacturer websites like Kia.com, partner websites and applications in addition to traditional dealership websites. Using a single set of tools and processes, car dealers can leverage automotive chat to respond to consumer inquiries originating from anyplace in the dealer chat network. Dealers that leverage Contact At Once! dealer chat software typically experience an increase of at least 25% in the number of online shoppers that contact the dealership.

The DrivingSales Dealer Satisfaction Awards, presented in conjunction with the 2012 National Automobile Dealers Association (NADA) Convention & Expo, measure dealer satisfaction by allowing dealers to rate and review their vendors at DrivingSales.com Vendor Ratings, the industry’s only neutral, comprehensive vendor rating forum featuring real-time peer reviews and honest competitor comparisons. The awards also incorporate the results of the 2011 Vendor Ratings survey, which was deployed to nearly 18,000 dealerships nationwide.

“We are proud to present the DrivingSales Dealer Satisfaction ‘Highest Rated’ Chat Provider Award to Contact At Once! for achieving the most coveted accolade of all, the satisfaction of its dealer customers,” said DrivingSales CEO and Founder Jared Hamilton. “This award, based on the direct input of the dealer community, recognizes service providers like Contact At Once! who are leading the way in innovation, performance, and customer service.  We congratulate Contact At Once! on excelling in meeting and exceeding the needs of its dealer customers.

Full award results are available online at http://dealersatisfactionawards.com/. Broadcast coverage of the DrivingSales Dealer Satisfaction Awards ceremony will be available at www.drivingsalestv.com following NADA.

ABOUT CONTACT AT ONCE!
Contact At Once! is the leading automotive chat software provider and operator of the industry’s only dealer chat network connecting more than 9,000 auto dealers with the websites car shoppers visit most often. Adding Contact At Once! dealer chat software to a website typically increases a dealership’s sales conversations by at least 25%. Named to the Inc. 500 as one of America’s fastest growing businesses in August of 2011, Contact At Once! is headquartered in Atlanta, Georgia. For more information about the company’s auto dealer chat product, please visit: www.autodealerchat.com.

ABOUT DRIVINGSALES VENDOR RATINGS
DrivingSales Vendor Ratings at is the industry’s only neutral, comprehensive vendor rating forum featuring real-time peer reviews and honest competitor comparisons “searchable by category, company or rating”  and is one of the most popular features of DrivingSales.com. Dealers are asked to rate their vendors on a 1-5 star scale, including whether they would recommend the vendor product to colleagues, and why they would or would not recommend the product.

ABOUT DRIVINGSALES.COM
DrivingSales is the auto industry’s fastest-growing, most influential trade media property focused on delivering actionable profit-building information and business intelligence to auto retailers and industry professionals. Approximately, one in every four dealerships in the United States has a registered member in the DrivingSales community.

Dealer HD Develops New Behavioral Chat Product Powered by Contact At Once!

automotive chat

Product Monitors Shopper Activity and Serves Proactive Chat Greeting Relevant to the Automotive Shopper’s Activities.

Contact At Once!, the dealer chat software leader, and Dealer HD, an Automotive Website and Solutions Provider, today announced the immediate availability of a unique chat product that monitors the activities of the online shopper, and serves up highly targeted chat greetings.  The new Dealer HD offering, Behavioral Chat, adds a layer of business intelligence logic to Contact At Once! Automotive Chat.  This results in a highly relevant and proactive chat greeting which matches the shopper’s interest.

We have partnered with Contact At Once! for many years and for a number of reasons. They provide the best overall chat customer service with the largest reach: Being able to be used on PC’s, Macs, mobile phones, iPads and numerous other portable devices. On the partner side, they have fantastic support and a well documented API,” Bruce Etzcorn, Dealer HD Director of Product Development said.  “We built behavioral chat to increase conversations by delivering tailored messages directly to visitors using their shopping behavior.

Behavioral chat provides a way to serve chat greetings that truly reflect what the customer is looking for. As an example, if a shopper is looking at Ford F150s, a chat greeting could drop in that says ‘Our F150 Expert is here to Answer Your Questions.’ Our team has built and applied a layer of Dealer HD business intelligence logic which calls a request into the Contact At Once! system to deliver chat greetings which are attuned to shoppers’ specific desires,” Etzcorn concluded.

It is gratifying to know that our partners are able to apply new and creative ideas that add value and functionality to our dealer chat products,” said Contact At Once! Founder and Executive Vice President, Marc Hayes. “By applying business intelligence to Contact At Once! chat, Dealer HD has added real innovation, resulting in a unique and compelling chat solution that will greatly benefit our mutual customers.

Dealer HD Behavioral Chat powered by Contact At Once! is available immediately.  Interested dealers may contact their Dealer HD account representative for additional information, or may call 866-222-7712 to schedule a demonstration.

ABOUT CONTACT AT ONCE!

Contact At Once! is the leading automotive chat software provider and operator of the industry’s only dealer chat network connecting more than 9,000 auto dealers with the websites car shoppers visit most often. Adding Contact At Once! dealer chat software to a website typically increases a dealership’s sales conversations by at least 25%. Named to the Inc. 500 as one of America’s fastest growing businesses in August of 2011, Contact At Once! is headquartered in Atlanta, Georgia. For more information about the company’s auto dealer chat product, please visit: www.autodealerchat.com.

ABOUT DEALER HD

Dealer HD is an Automotive Website and Solutions Provider serving clients Nationwide. Located in the southern suburbs of Chicago, the Dealer HD team has over 100 years of combined automotive experience.  Dealer HD provides customizable dealer web sites with a comprehensive admin tool that collects dealer leads, allows the quick and easy editing of website content, inventory modification and more.  Dealer HD makes sure your dealer website is ready for mobile applications, social networking, and all future web innovations.  To learn more, please visit www.dealerhd.com.

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