Contact At Once! Blog

What Is Messaging? Connecting with Customers Beyond Chat

Written by: Angela Wijesinghe on December 11 2017

In today’s customer service landscape, consumers have an array of different channels at their fingertips to reach businesses. Most people think of these common options: 1-800 number (if you’re desperate), email (if you want to wait) and live chat. Chat—the ability to send real-time communications via a website or mobile platform—certainly has its advantages. But […]


Why We Can’t Shut Up About the “Messaging Network”

Written by: Angela Wijesinghe on November 14 2017

  Today’s car shopping path is more complex than ever. People research across brand and dealer sites, Google searches and Facebook Marketplace, aggregate search sites, review sites and more. In fact, Google followed one shopper throughout 139 searches that could have given brands and dealers over 200 interaction opportunities…had they been ready. Would you have […]


How to Easily Tell Where a Consumer Is Messaging From

Written by: Angela Wijesinghe on November 10 2017

Do you use Contact At Once! in multiple locations? From your site to third-party search/shopping sites (Autotrader, and the like), Google My Business, Facebook Marketplace/Messenger and more, we can help you message with shoppers in all those places. Not only is it easy to receive and respond to those conversations—all through the same Contact […]


Hot Opportunity Transfer: See How It Works

Written by: Angela Wijesinghe on November 9 2017

Despite your best intentions, it’s almost impossible to be instantly available 24/7—especially when you’re already busy helping people buy your products. That’s why we created the Hot Opportunity Transfer (HOT) feature. HOT allows us to buffer your team from shoppers chatting in with more general questions. (We can usually handle those on your behalf.) Yet […]


Contact At Once!, a LivePerson Company, Integrates with Facebook Marketplace

Written by: Angela Wijesinghe on October 26 2017

Today, Facebook announced the general availability of used vehicle dealer listings in the U.S. on Marketplace, a section of Facebook that lets people buy and sell items to others in their community. Contact At Once!, a LivePerson Company, worked with Facebook and selected dealers in the Facebook Messenger integration on Marketplace. Interested buyers can communicate […]


Facebook Marketplace: Adding to the Contact At Once! Messaging Network

Written by: Angela Wijesinghe on October 26 2017

Last year, Facebook officially launched Marketplace as a “convenient destination to discover, buy and sell items with people in your community” —including millions of people in the U.S. who already use it look at auto listings. And today, they’ve expanded the invite to dealerships to add their used vehicle listings! Contact At Once!, a LivePerson […]


Embedded Chat & Text Windows: Get This New Look

Written by: Angela Wijesinghe on October 11 2017

As a businessperson, you know the importance of making a good first impression and making things more efficient. (Those are probably a couple reasons why your company started chatting and texting!) Well, one of our latest product enhancements—embedded chat and text windows—can help you improve it all. Benefits of the Embedded Window Along with a […]


Ghosted? 5 Ways to “Resuscitate” Conversations with Unresponsive Online Shoppers

Written by: Michelle Young on October 10 2017

We’ve all been there. Someone texts in, asking a question. You respond with an answer. Maybe you have a back-and-forth conversation for a bit then…poof! You’ve been ghosted. You’re now dealing with an unresponsive customer. How do you breathe new life into that conversation and determine if they’re gone for good or ready to come […]


3 Stepping Stones to Successful Digital Retailing

Written by: Angela Wijesinghe on October 5 2017

To say the car-buying experience has seen significant changes in recent years would be an understatement. Customers can get a whole host of information about their purchase before ever setting foot on the lot or in a showroom. What’s more, car shoppers are demanding a digital aspect to this experience in increasing numbers—86% of consumers […]


Contact At Once!, a LivePerson Company, Expands IP Portfolio with Additional Patent on Business Messaging Capabilities

Written by: Angela Wijesinghe on August 28 2017

The United States Patent and Trademark Office has issued a new patent to Contact At Once!, a LivePerson Company, related to its innovative approach to consumer-to-business messaging. U.S. Patent 9,572,189 covers the concept of a “system and method for analyzing messages and initiating communication sessions,” enabling Contact At Once! customers to better serve the needs […]