ContactAtOnce! Blog
The Outsourced Chat Debate - Post #2 - Answer Your Own Chat Leads
This is the second in a series of five posts regarding “The Outsourced Chat Debate”. The introductory post provided important background and context that should be referenced before continuing with this post. In this video post, ContactAtOnce! VP Sales Ed Parkinson makes the case for answering your own chat leads.
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The Outsourced Chat Debate - Introduction
This is the introductory post in a series of five posts regarding “The Outsourced Chat Debate”.
GM’s at every car dealership must ask this question…
“Should we answer our own chat leads, or should we outsource the answering to a service provider?”
There are many tradeoffs to be evaluated before arriving at an answer for your dealership, all [...][read more...]
Take Online Chat To The Next Level - DealerADvantage
Great post today on Cars.com’s DealerADvantage blog entitled “Take Online Chat To The Next Level“. The Cars.com team wrote the post by summarizing key takeaways from the recent live webinar that featured Jim Flint, Corporate Director of Interactive Sales and Marketing for the John Eagle Family of Dealerships. Our own Ed Parkinson contributed. Some really helpful [...][read more...]
The Conslidated ContactAtOnce! Blog is Live
Today we went live with this consolidated blog that brings together the content from what were previously two separate blogs and provides us with a solid platform to support our future growth. This conslidated blog assumes a format that is consistent with and fully integrated with the corporate website.
Our previous blogs included a corproate blog, [...][read more...]
Don’t Over Complicate Automotive Dealership Instant Messaging
Why outsource all of your automotive dealership instant messaging if you have salespeople working on commission? Think of your chats as you would your telephone calls. If a salesperson is available, they will answer; if they are busy the customer will leave a message or be rolled to someone to take the message. Your salespeople [...][read more...]
