Contact At Once! Blog

[Infographic]: Auto Shoppers Have Spoken (& They Want to Message)

Written by: Angela Wijesinghe on January 17 2017

  By the end of last year, about 89% of companies expected to compete mostly on their customer experience (vs. 36% four years ago). Would you put yours up to the test? If the customer experience is all people based their purchase off of, would your dealership win? Granted, that’s not the only factor that […]

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6 Reasons to Stop By NADA Booth #363

Written by: Angela Wijesinghe on January 17 2017

With Facebook and Google already pushing text and other messaging options, car shoppers’ options to engage are going to skyrocket in 2017! But our latest enhancements can position you to win. Join Contact At Once!, a LivePerson company, at NADA Booth #363 to grab coffee, snacks or a beer while you learn about big-name integrations […]

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Who Moved My Mobile? (& More DIY Learning Labs Not to Be Missed at Inman Connect New York)

Written by: Robert Turnbull on January 13 2017

What you can do on your mobile device is pretty astonishing now. And homebuyers are using this technology all the time! In the 2016 Homebuyers & Sellers Survey, 71% of both millennials and Gen X buyers found their homes through a mobile app. With the home search taking about 10 – 12 weeks, there are […]

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[Video] What Homebuyers Are Trying to Say

Written by: Angela Wijesinghe on January 10 2017

  Today, it’s simply not “easy” for interested buyers to talk with you (at least not the way they want). So they put it off, and you lose. Forward-thinking real estate teams, builders and other businesses have been listening. They’ve learned—from the lips of consumers themselves—what they really want: mobile messaging. They Want Mobile Messaging. So […]

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[Video] Listen to What Consumers Are Saying

Written by: Angela Wijesinghe on January 10 2017

We’re all busy, so when something’s not “easy,” we put it off. But that’s not the action (or inaction, rather) that you want potential residents to take! Instead, you want to engage them earlier in their apartment hunt and stay connected until they move into your community, right? Adding convenience to your calls to action […]

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Why Answering Dealership Chats & Texts Is His Answer to Closing More Deals

Written by: Angela Wijesinghe on December 12 2016

What works for one company may not work for another. That’s why there are common debates about which messaging approach is best—have someone else manage it all, do it all in-house or a mix of both—let alone which vendor to use. But at Windsor Chrysler in Ontario, there’s no question left in Steve Desjardins’ mind. […]

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How (& When) to Forward a Live Chat Conversation

Written by: Natalie Gullatt on December 12 2016

Technology has expanded our reach and made it easier to speak with consumers from virtually anywhere, but there are still some natural limitations. We can’t be everywhere at once. We also may not know the answer to every question that comes our way! Did you know your Contact At Once! solution has provided for those […]

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6 FAQs About the New Contact At Once! Mobile App

Written by: Natalie Gullatt on December 12 2016

If you answer chats and texts for your company at least part of the time, you likely know we released a significant update to the Contact At Once! mobile app (watch a quick video here). Our mission is to create a better user experience for you; we even squashed a few more bugs with the Dec. 10 […]

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How to Weave Facebook Messenger into Your Messaging Network

Written by: Angela Wijesinghe on November 16 2016

With over 1.65 billion monthly active users, Facebook is a behemoth you need to befriend…and put to work for your business. That means going beyond having a page for people to stumble upon. It means having a live presence, where you’re always ready to connect and help consumers take the next step. Thanks to recent […]

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10 Text & Chat Tips for the Best Digital Interactions

Written by: Natalie Gullatt on November 16 2016

  Chatting or texting with friends and family is second nature to most of us. But throw it into a business context, and we all tend to have a question or two about the best way to handle various situations. It’s common! In fact, we’ve gathered some of the most frequently asked questions right here…with […]

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