Contact At Once! Blog

How to Transfer an MTC Text Conversation

Written by: Angela Wijesinghe on February 22 2017

Oh, look at that! You just received an incoming text message from a consumer. Now’s your chance to be super helpful and answer their questions. As you text back and forth and help them narrow their options, they are subconsciously trusting your advice more and more. But what if they text in asking to speak […]

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The Contact At Once! Messaging Platform Receives 2016 “Highest Rated” DrivingSales Dealer Satisfaction Award

Written by: Angela Wijesinghe on February 22 2017

Ranked #1 in dealer satisfaction, the Contact At Once! messaging platform wins the award in the Chat Tools & Services Category. Contact At Once!, a LivePerson Company, (NASDAQ: LPSN) has received the “Highest Rated” Chat Tools & Services Award in the eighth annual DrivingSales Dealer Satisfaction Awards. The awards, presented at a special event on […]

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2016 Dealer Survey Infographic: Automotive Chat & Text Bring Results

Written by: Angela Wijesinghe on February 21 2017

  When you learn what shoppers prefer, do you ignore that knowledge? Or do you use it to appeal to—and win—more of them? Let’s say you learned that 4 in 5 people were drawn to the color red. You’d probably rearrange your inventory in both physical and virtual showrooms to feature the red cars (and […]

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4 Steps to Get More Customer Reviews

Written by: Angela Wijesinghe on February 18 2017

Content is good, but the right content is priceless. And for a business, a positive customer review or rating is the ultimate prize, as we mentioned in this previous post. Here’s a prime example: We’ve been ranked #1 in customer satisfaction for the 7th straight year in the DrivingSales Dealer Satisfaction Awards. This is an […]

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Why Your Community Can Never Have Enough Online Reviews

Written by: Angela Wijesinghe on February 12 2017

Every company faces similar challenges. You have to fight a sea of competitors and general noise to drive more online traffic to your sites or ads. You have to turn those attention-deficit browsers into qualified leads. You have to read their minds and highlight the right benefits at the right time in the right place. […]

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[Infographic] A New Way to Navigate Property Management

Written by: Angela Wijesinghe on January 20 2017

Smart marketers ensure their communities are easily found on any channel or device, from SEO-optimized community websites to listing sites, Google pay-per-click and all forms of advertising. But being found is just part of the leasing puzzle. All the slick marketing in the world can’t make up for a poor consumer experience—even something as simple […]

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How (& Why) to Personalize Chat Invitations with Photos

Written by: Natalie Gullatt on January 20 2017

Despite society’s fascination with chatbots and automation, studies show that people want to connect with a real person. They just want to do it on their terms. That’s why we believe in combining the technology that makes life more convenient with a personal touch! For example, including a photo on your company’s chat invitation can […]

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[Infographic]: Auto Shoppers Have Spoken (& They Want to Message)

Written by: Angela Wijesinghe on January 17 2017

By the end of last year, about 89% of companies expected to compete mostly on their customer experience (vs. 36% four years ago). Would you put yours up to the test? If the customer experience is all people based their purchase off of, would your dealership win? Granted, that’s not the only factor that goes […]

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6 Reasons to Stop By NADA Booth #363

Written by: Angela Wijesinghe on January 17 2017

With Facebook and Google already pushing text and other messaging options, car shoppers’ options to engage are going to skyrocket in 2017! But our latest enhancements can position you to win. Join Contact At Once!, a LivePerson company, at NADA Booth #363 to grab coffee, snacks or a beer while you learn about big-name integrations […]

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Who Moved My Mobile? (& More DIY Learning Labs Not to Be Missed at Inman Connect New York)

Written by: Robert Turnbull on January 13 2017

What you can do on your mobile device is pretty astonishing now. And homebuyers are using this technology all the time! In the 2016 Homebuyers & Sellers Survey, 71% of both millennials and Gen X buyers found their homes through a mobile app. With the home search taking about 10 – 12 weeks, there are […]

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