Latest Post / 28 Feb 2019

Cox Automotive Integrates LivePerson Automotive Messaging Platform in Digital Retailing Apps

ATLANTA, February 28, 2019 — LivePerson Automotive (NASDAQ: LPSN) and Cox Automotive announced today that consumers using Cox Automotive Digital Retailing applications will now be able to contact dealers through live chat while they are completing digital retailing steps on desktop or mobile. The new integration, powered by LivePerson Automotive’s messaging platform, allows dealers to […]


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Cox Automotive Integrates LivePerson Automotive Messaging Platform in Digital Retailing Apps

ATLANTA, February 28, 2019 — LivePerson Automotive (NASDAQ: LPSN) and Cox Automotive announced today that consumers using Cox Automotive Digital Retailing applications will now be able to contact dealers through live chat while they are completing digital retailing steps on desktop or mobile. The new integration, powered by LivePerson Automotive’s messaging platform, allows dealers to […]

Read more about this article

Contact At Once! and AdvantageTec Become LivePerson Automotive and Launch End-to-End Conversational Commerce Platform for Automobile Sales and Service

LivePerson’s automotive division debuts new name and branding along with customer lifecycle messaging platform at National Automobile Dealer’s Association Conference, January 25-27. ATLANTA, January 25, 2019 – LivePerson, Inc. (Nasdaq: LPSN) announced today that its automotive division, including Contact At Once! and AdvantageTec, will use its new moniker LivePerson Automotive at the National Automobile Dealer’s […]

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How to Manage Forms in the New Embedded Window

You have our new embedded window on your site. You’ve customized your chat & text engagements. You know what? It’s time to get acquainted with our new customized forms. Now you can gather the information about the customer that YOU want to know…before or during the conversation. There are 5 types of forms available Take […]

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How to Manage Forms in the New Embedded Window

You have our new embedded window on your site. You’ve customized your chat & text engagements. You know what? It’s time to get acquainted with our new customized forms. Now you can gather the information about the customer that YOU want to know…before or during the conversation. There are 5 types of forms available Take […]

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How to Customize Your Chat & Text Engagements

If you’re rockin’ our new embedded window on your site (thanks to what we refer to as the “unified tag,” which is nerd-talk for cool code), you’re in for a treat. Not only is it a great customer experience, it gives you more control. For example, your Contact At Once! admin can customize the way […]

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Why We Can’t Shut Up About the “Messaging Network”

  Today’s car shopping path is more complex than ever. People research across brand and dealer sites, Google searches and Facebook Marketplace, aggregate search sites, review sites and more. In fact, Google followed one shopper throughout 139 searches that could have given brands and dealers over 200 interaction opportunities…had they been ready. Would you have […]

Read more about this article

How to Manage Forms in the New Embedded Window

You have our new embedded window on your site. You’ve customized your chat & text engagements. You know what? It’s time to get acquainted with our new customized forms. Now you can gather the information about the customer that YOU want to know…before or during the conversation. There are 5 types of forms available Take […]

Read more about this article

How to Customize Your Chat & Text Engagements

If you’re rockin’ our new embedded window on your site (thanks to what we refer to as the “unified tag,” which is nerd-talk for cool code), you’re in for a treat. Not only is it a great customer experience, it gives you more control. For example, your Contact At Once! admin can customize the way […]

Read more about this article

Why We Can’t Shut Up About the “Messaging Network”

  Today’s car shopping path is more complex than ever. People research across brand and dealer sites, Google searches and Facebook Marketplace, aggregate search sites, review sites and more. In fact, Google followed one shopper throughout 139 searches that could have given brands and dealers over 200 interaction opportunities…had they been ready. Would you have […]

Read more about this article

Auto Shoppers Use Messaging for Specific Intents Related to Car Purchases & Service Inquiries

LivePerson’s Denise Chudy keynotes Automotive Analytics and Attribution Summit with Conversational Commerce Workshop ATLANTA, November 19, 2018 – In an ongoing analysis of messaging conversations between consumers and automotive retailers, Contact At Once!, a LivePerson Company (Nasdaq: LPSN), said today that among the top 10 topics consumers are inquiring about, nine are purchase- and ownership-focused […]

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LivePerson Acquires AdvantageTec, Adding Service Department Messaging Platform to Its Automotive Company, Contact At Once!

Deal Brings Together Sales and Service Solutions for Enabling Conversational Commerce Across Dealership Operations NEW YORK, Oct. 16, 2018—LivePerson, Inc. (NASDAQ: LPSN), a leading provider of conversational commerce solutions, today announced the acquisition of AdvantageTec, a leading provider of texting solutions for service departments of automotive dealerships. The addition of AdvantageTec to Contact At Once!, […]

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Contact At Once!, a LivePerson Company, Offers Apple Business Chat to Help Automotive Companies Meet Customers Where They Are

ATLANTA, October 2, 2018 — Contact At Once!, the automotive division of LivePerson, Inc. (NASDAQ: LPSN) today announced its customers are now able to use Apple Business Chat, a new way for users to communicate directly with businesses using the Messages app on iPhone and iPad. “We are proud to support Apple Business Chat, which […]

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Hot Opportunity Transfer: See How It Works

Despite your best intentions, it’s almost impossible to be instantly available 24/7—especially when you’re already busy helping people buy your products. That’s why we created the Hot Opportunity Transfer (HOT) feature. HOT allows us to buffer your team from shoppers chatting in with more general questions. (We can usually handle those on your behalf.) Yet […]

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Contact At Once! Takes Its 60 Millionth Message

On Wednesday, August 15, 2018, at a little after 4:00pm, we reached another milestone in Contact At Once! history. We logged our 60 millionth message. It’s no wonder we hit 60 million messaging conversations this year. Conversational commerce is on the rise, with consumers relying more and more on chat, text and messaging to get […]

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Contact At Once! Takes Its 60 Millionth Message

On Wednesday, August 15, 2018, at a little after 4:00pm, we reached another milestone in Contact At Once! history. We logged our 60 millionth message. It’s no wonder we hit 60 million messaging conversations this year. Conversational commerce is on the rise, with consumers relying more and more on chat, text and messaging to get […]

Read more about this article

Solve This Common Service Follow-Up Challenge with Text

I’m willing to bet that 9 out of 10 service managers have team members who’ve experienced the following (and hate it): A service advisor calls a customer to provide an update, remind them about recommended work they initially declined, or follow up about something else. The customer doesn’t answer. Not surprising. Who answers their phone […]

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8 Reasons Service Departments Really SHOULD Be Texting

It’s no big secret that people like to text. It’s no big secret that more and more businesses—like dealerships—are texting with consumers and vice versa. Yet even within those texting dealerships, there are often those who just feel that mobile messaging isn’t right for them. We’re looking at you, service department friends. Don’t get left behind! Instead, […]

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What Is Messaging? Connecting with Customers Beyond Chat

In today’s customer service landscape, consumers have an array of different channels at their fingertips to reach businesses. Most people think of these common options: 1-800 number (if you’re desperate), email (if you want to wait) and live chat. Chat—the ability to send real-time communications via a website or mobile platform—certainly has its advantages. But […]

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Why We Can’t Shut Up About the “Messaging Network”

  Today’s car shopping path is more complex than ever. People research across brand and dealer sites, Google searches and Facebook Marketplace, aggregate search sites, review sites and more. In fact, Google followed one shopper throughout 139 searches that could have given brands and dealers over 200 interaction opportunities…had they been ready. Would you have […]

Read more about this article

Contact At Once! and AdvantageTec Become LivePerson Automotive and Launch End-to-End Conversational Commerce Platform for Automobile Sales and Service

LivePerson’s automotive division debuts new name and branding along with customer lifecycle messaging platform at National Automobile Dealer’s Association Conference, January 25-27. ATLANTA, January 25, 2019 – LivePerson, Inc. (Nasdaq: LPSN) announced today that its automotive division, including Contact At Once! and AdvantageTec, will use its new moniker LivePerson Automotive at the National Automobile Dealer’s […]

Read more about this article

Cox Automotive Integrates LivePerson Automotive Messaging Platform in Digital Retailing Apps

ATLANTA, February 28, 2019 — LivePerson Automotive (NASDAQ: LPSN) and Cox Automotive announced today that consumers using Cox Automotive Digital Retailing applications will now be able to contact dealers through live chat while they are completing digital retailing steps on desktop or mobile. The new integration, powered by LivePerson Automotive’s messaging platform, allows dealers to […]

Read more about this article

Contact At Once! and AdvantageTec Become LivePerson Automotive and Launch End-to-End Conversational Commerce Platform for Automobile Sales and Service

LivePerson’s automotive division debuts new name and branding along with customer lifecycle messaging platform at National Automobile Dealer’s Association Conference, January 25-27. ATLANTA, January 25, 2019 – LivePerson, Inc. (Nasdaq: LPSN) announced today that its automotive division, including Contact At Once! and AdvantageTec, will use its new moniker LivePerson Automotive at the National Automobile Dealer’s […]

Read more about this article

Hot Opportunity Transfer: See How It Works

Despite your best intentions, it’s almost impossible to be instantly available 24/7—especially when you’re already busy helping people buy your products. That’s why we created the Hot Opportunity Transfer (HOT) feature. HOT allows us to buffer your team from shoppers chatting in with more general questions. (We can usually handle those on your behalf.) Yet […]

Read more about this article

Consumer Survey Infographic: An Easier Homebuying & Renting Process for All

Property management and real estate in general are industries that thrive on referrals, which are fueled by good experiences. But what constitutes a good experience evolves with technology…because technology can change our expectations. For example, we, as consumers, increasingly expect to engage with your real estate or property management team wherever we are, however and […]

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