Contact At Once! Blog

The “Magic” Formula for Overcoming Auto Shoppers’ Objections

Written by: Natalie Gullatt on September 21 2016

Psych! There is no magic formula to win every customer’s heart, much as we may wish for one. But don’t just give up at the first sign of contention. Consider steps you can take to appeal to those who raise objections or have doubts during the selling process, especially during a chat or text conversation […]

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5 Things That Make a Live Chat Conversation Successful

Written by: Ed Parkinson on September 21 2016

A good sales conversation has similar components regardless of how it takes place: Phone call, in-person meeting, chat, text, etc. Just take a look at this real-life example, a chat that came in from our own website at 9:32 p.m. a few weeks ago. Can you pick out what the sales agent does to make this […]

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How to Activate CDK Audience Viewer for More Shopper Insights

Written by: Angela Wijesinghe on September 20 2016

It’s always smart to know as much about a potential buyer as you can. It helps you better direct the sales conversation and actually provide relevant, helpful information. And that, of course, can get you one step closer to the actual purchase. That’s why we wanted to highlight a quick “how-to” about a new, first-of-its-kind […]

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The “Magic” Formula to Overcome Objections & Resonate with Prospects

Written by: Natalie Gullatt on September 3 2016

I wish! Sadly, there is no magic formula or secret handshake to win over every consumer’s heart. But that doesn’t mean you should just give up hope of a tour or lease at the first sign of prospect doubt. Instead, successful leasing associates (and salespeople of all ilk) should be “genuinely interested in other people […]

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Chat Tip: How to Check Agent Presence

Written by: Natalie Gullatt on August 23 2016

It’s always smart to know what you’re getting out of the technology solutions you invest in…and where improvements could be made. For example, if your dealership answers some or all of the chat conversations in-house, be sure to watch your team’s “presence” (i.e., their availability to chat with customers). See why here. After all, you can’t sell something if […]

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The Good & Bad of Chatbots (& What They Mean for Your Business)

Written by: Natalie Gullatt on August 22 2016

I’m sure you’ve eaten fast food while on the road: It fills you up, but it can’t compare to a home-cooked meal like your mom’s or grandma’s. Well, that’s how I feel about chatbots. Like fast food, bots serve a purpose, but they’re not a satisfying replacement for the real thing. (And they even may […]

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Unsung Heroes: Who You Gonna Call…When You Need Tech Help?

Written by: Natalie Gullatt on August 22 2016

HELP! My Contact At Once! application won’t let me to log in. What do I do? Who do I call? How can I get this fixed ASAP? We’ve all been there. Technology is awesome…until it doesn’t work right. And it’s going to happen. The good news, though, is that you’re not alone. Meet Your Support […]

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6 Pieces of Sales Advice You Shouldn’t Forget

Written by: Natalie Gullatt on August 22 2016

Do you ever wish that there was a guide on any and everything in life? I do. I wish someone could give me good advice—quickly—on any topic I need at the moment, from the best ways to lose weight in a month to positioning myself for a promotion, maybe even good sales advice. Wouldn’t that […]

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If You Do One Thing to Improve Your Chat Effectiveness, Do This

Written by: Angela Wijesinghe on August 18 2016

Did you know that there’s a “formula” for mobile messaging success? In the simplest terms… Contact At Once! + Always-On Presence = More Conversations & More Satisfied Customers You probably know that using Contact At Once! is a smart choice. So let’s focus on the second part of the equation: always-on presence. This refers to […]

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How to Answer on Desktop & Continue Your Chat on Mobile

Written by: Natalie Gullatt on July 25 2016

Unless you sit at a desk all day out of choice, you’re going to appreciate learning this quick Contact At Once! chat tip: GoMo. The GoMo feature enables you to accept a chat on your Contact At Once! desktop app and continue it—without interruption—on your mobile app. This flexibility comes in handy if you ever […]

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