Contact At Once! Blog

Chat Tip: How to Check Agent Presence

Written by: Natalie Gullatt on August 23 2016

It’s always smart to know what you’re getting out of the technology solutions you invest in…and where improvements could be made. For example, if your dealership answers some or all of the chat conversations in-house, be sure to watch your team’s “presence” (i.e., their availability to chat with customers). See why here. After all, you can’t sell something if […]

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The Good & Bad of Chatbots (& What They Mean for Your Business)

Written by: Natalie Gullatt on August 22 2016

I’m sure you’ve eaten fast food while on the road: It fills you up, but it can’t compare to a home-cooked meal like your mom’s or grandma’s. Well, that’s how I feel about chatbots. Like fast food, bots serve a purpose, but they’re not a satisfying replacement for the real thing. (And they even may […]

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Unsung Heroes: Who You Gonna Call…When You Need Tech Help?

Written by: Natalie Gullatt on August 22 2016

HELP! My Contact At Once! application won’t let me to log in. What do I do? Who do I call? How can I get this fixed ASAP? We’ve all been there. Technology is awesome…until it doesn’t work right. And it’s going to happen. The good news, though, is that you’re not alone. Meet Your Support […]

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6 Pieces of Sales Advice You Shouldn’t Forget

Written by: Natalie Gullatt on August 22 2016

Do you ever wish that there was a guide on any and everything in life? I do. I wish someone could give me good advice—quickly—on any topic I need at the moment, from the best ways to lose weight in a month to positioning myself for a promotion, maybe even good sales advice. Wouldn’t that […]

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If You Do One Thing to Improve Your Chat Effectiveness, Do This

Written by: Angela Wijesinghe on August 18 2016

Did you know that there’s a “formula” for mobile messaging success? In the simplest terms… Contact At Once! + Always-On Presence = More Conversations & More Satisfied Customers You probably know that using Contact At Once! is a smart choice. So let’s focus on the second part of the equation: always-on presence. This refers to […]

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How to Answer on Desktop & Continue Your Chat on Mobile

Written by: Natalie Gullatt on July 25 2016

Unless you sit at a desk all day out of choice, you’re going to appreciate learning this quick Contact At Once! chat tip: GoMo. The GoMo feature enables you to accept a chat on your Contact At Once! desktop app and continue it—without interruption—on your mobile app. This flexibility comes in handy if you ever […]

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How to Set Up Your “Buddy List”

Written by: Natalie Gullatt on July 25 2016

We talk a lot about how Contact At Once! (and mobile messaging in general) helps you better connect with consumers. But did you know it can boost “connectedness” and productivity within your own team? For example, the Buddy List feature makes it easy to chat with colleagues and get real-time advice: Let’s say you’re helping […]

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8 Reasons Service Departments Really SHOULD Be Texting

Written by: Angela Wijesinghe on July 25 2016

It’s no big secret that people like to text. It’s no big secret that more and more businesses—like dealerships—are texting with consumers and vice versa. Yet even within those texting dealerships, there are often those who just feel that mobile messaging isn’t right for them. We’re looking at you, service department friends. Don’t get left behind! Instead, […]

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Unsung Heroes: Professional Messaging Experts to the Rescue

Written by: Natalie Gullatt on July 22 2016

In today’s crazy-busy world, maybe you don’t want just another tool. You don’t want “just” a text and chat software provider. You want help. You want help reaching more customers, from engaging and bringing in new business to providing current customers with the most positive experiences. And no, chatbots can’t help you here—at least not […]

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How Mobile Messaging Helps Your Business Benefit From Laziness

Written by: Angela Wijesinghe on July 18 2016

We are lazy. Yes, that includes you and me—at least when we put on our consumer hats. Spare time is precious (those of us 25-54 spend most of the day working), so no wonder we put off what’s not convenient in the small moments of leisure! The good news is that your business can benefit […]

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