Contact At Once! Blog

Will Your Next Sales Conversation Result in a Referral?

Written by: Angela Wijesinghe on March 27 2017

A chat or text conversation may be the first one-to-one connection you have with a consumer today, but it doesn’t have to be the last. With luck, courage and a bit of skill, you can grow one connection into many referrals. Sales resources preach the value of such referrals—after all, 92% of people trust a recommendation […]

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Solve This Common Service Follow-Up Challenge with Text

Written by: Melissa Commons on March 27 2017

I’m willing to bet that 9 out of 10 service managers have team members who’ve experienced the following (and hate it): A service advisor calls a customer to provide an update, remind them about recommended work they initially declined, or follow up about something else. The customer doesn’t answer. Not surprising. Who answers their phone […]

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How Savvy Property Managers Use Messaging: The Right Approach

Written by: Angela Wijesinghe on March 27 2017

  In the first part of this 2-part series, we discussed the big picture in how mobile messaging can help property managers. Now, let’s dive a little deeper. When potential residents navigate your website, what do they see? Listings, amenities, your company profile – and ideally, a little chat or text window where one of […]

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How to Better Track Texts From Google AdWords Campaigns

Written by: Angela Wijesinghe on March 27 2017

In late 2016, Google made it possible for consumers to text with you from pay-per-click (PPC) advertising in mobile search results. Pretty cool, huh? Contact At Once! clients are in the perfect position to take advantage of this new placement, too, especially with our latest reporting enhancement. How the Google Integration Works First, a quick […]

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Why Savvy Property Managers Use Messaging: The Big Picture

Written by: Angela Wijesinghe on March 23 2017

  Are you a property manager hoping to connect with prospective renters in a quick, easy way? Maybe you need a better way to reach out to or respond to your residents. Or perhaps you’d like to assist first-time renters who aren’t sure how to get started. If you’re reading this, your company probably decided […]

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How to Transfer an MTC Text Conversation

Written by: Angela Wijesinghe on February 22 2017

Oh, look at that! You just received an incoming text message from a consumer. Now’s your chance to be super helpful and answer their questions. As you text back and forth and help them narrow their options, they are subconsciously trusting your advice more and more. But what if they text in asking to speak […]

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The Contact At Once! Messaging Platform Receives 2016 “Highest Rated” DrivingSales Dealer Satisfaction Award

Written by: Angela Wijesinghe on February 22 2017

Ranked #1 in dealer satisfaction, the Contact At Once! messaging platform wins the award in the Chat Tools & Services Category. Contact At Once!, a LivePerson Company, (NASDAQ: LPSN) has received the “Highest Rated” Chat Tools & Services Award in the eighth annual DrivingSales Dealer Satisfaction Awards. The awards, presented at a special event on […]

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2016 Dealer Survey Infographic: Automotive Chat & Text Bring Results

Written by: Angela Wijesinghe on February 21 2017

  When you learn what shoppers prefer, do you ignore that knowledge? Or do you use it to appeal to—and win—more of them? Let’s say you learned that 4 in 5 people were drawn to the color red. You’d probably rearrange your inventory in both physical and virtual showrooms to feature the red cars (and […]

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4 Steps to Get More Customer Reviews

Written by: Angela Wijesinghe on February 18 2017

Content is good, but the right content is priceless. And for a business, a positive customer review or rating is the ultimate prize, as we mentioned in this previous post. Here’s a prime example: We’ve been ranked #1 in customer satisfaction for the 7th straight year in the DrivingSales Dealer Satisfaction Awards. This is an […]

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Why Your Community Can Never Have Enough Online Reviews

Written by: Angela Wijesinghe on February 12 2017

Every company faces similar challenges. You have to fight a sea of competitors and general noise to drive more online traffic to your sites or ads. You have to turn those attention-deficit browsers into qualified leads. You have to read their minds and highlight the right benefits at the right time in the right place. […]

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