ContactAtOnce! Tips, Tricks, and Best Practices
Take Online Chat To The Next Level - DealerADvantage
Great post today on Cars.com’s DealerADvantage blog entitled “Take Online Chat To The Next Level“. The Cars.com team wrote the post by summarizing key takeaways from the recent live webinar that featured Jim Flint, Corporate Director of Interactive Sales and Marketing for the John Eagle Family of Dealerships. Our own Ed Parkinson contributed. Some really helpful [...][read more...]
Don’t Over Complicate Automotive Dealership Instant Messaging
Why outsource all of your automotive dealership instant messaging if you have salespeople working on commission? Think of your chats as you would your telephone calls. If a salesperson is available, they will answer; if they are busy the customer will leave a message or be rolled to someone to take the message. Your salespeople [...][read more...]
Automotive Chat for Auto Dealers - Optimize for Conversion
Today is a new day - a day of dealers focusing more on their own websites versus paying someone else to deliver internet leads to them. So what does this mean for dealers? The obvious thing is the need to get traffic to the dealership’s website and convert it into quality leads. Automotive dealers are [...][read more...]
Chat Basics You Already Know (Even Though You May Not Have Realized It…)
We all know how wonderful live chat is and how it benefits the dealership; however, is it being used effectively? Every chat customer is a potential buyer and should be treated that way. Here are a few common sense tips that you already apply in phone conversations but are sometimes forgotten while chatting:
Answer a customer’s [...][read more...]
Cars.com Adds Dealer Tips & Techniques Blog
Cars.com launched a new blog on Friday. It includes news, tips and success stories so dealers can improve their online sales, while also providing an avenue for dealers to share feedback and advice with one another - basically the same concept as this blog except with a broader scope.
The blog, dealeradvantage.cars.com, is an extension of the [...][read more...]
