Contact At Once! Blog

Acton Toyota: The One Change That Improved Our Online Customer Experience

Written by: Aaron Hassen on June 2 2015

Any change in the “way things are done” can seem daunting at first. Trying a new technology or switching up your lead process, getting everyone bought in and up to speed…it can feel like lot of extra work. So why do it? As Justin Brun, Director of Marketing and Ecommerce for Acton Toyota and co-founder […]

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7 Ways to Encourage Team Buy-in for Chat & Text Messaging

Written by: Angela Wijesinghe on June 1 2015

As you might imagine, we’re big believers in instant messaging for the multifamily industry: mobile text, chat, etc. No matter how great a messaging solution you invest in, though, it’s only as good as the people using it. You need team buy-in. When a team values such digital conversations, each member tends to pay attention, respond […]

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Top Tips for Using Chat to Schedule Appointments & Tours

Written by: Angela Wijesinghe on June 1 2015

Let’s assume that you’ve added instant messaging like chat to your community website, listings, social media and so on. What are your goals when a prospect actually chats in? Obviously, you want to provide a wonderful customer experience (quick answers to their questions can help). Many also use Contact At Once! chats and texts to accomplish […]

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Digital Dealers Reveal 8 Strategies for Getting Team Buy-In

Written by: Aaron Hassen on May 27 2015

Here at Contact At Once!, we’re big believers in automotive chat and text (obviously). But no matter how great a solution your dealership invests in, it’s only as good as the people using it. To get the best results from your texting or chat initiative, then, you need team buy-in. When a team values these […]

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Commonwealth Audi: How to Make Chat Work for Your Dealership

Written by: Aaron Hassen on April 27 2015

“I want to see more chats.” So says Raj Modha, Internet Sales Director at Penske Automotive Group Commonwealth Audi in Santa Ana, CA. His reason? They can mean more cars sold…when handled correctly, of course. The challenge is often in getting team members to buy in so you can make each chat interaction an influential […]

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3 Ways to Fix the Holes in Your Digital Strategy

Written by: Angela Wijesinghe on April 22 2015

Today’s consumers have almost more information at their fingertips than they can handle. They do more research than ever, including performing 11 searches before taking action on a real estate site. Google even calls it a “multi-screen world,” where 90% of consumers use multiple devices to accomplish a task (like searching for an apartment). If […]

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Dealers Reveal Top 10 Tips for Setting Appointments with Chat

Written by: Aaron Hassen on April 21 2015

While providing quick answers to car buyers’ questions (and cultivating a great customer experience) is an important goal for any dealership’s chat program, setting sales appointments is clearly a major driver for why most choose to add chat to their dealership website. The more online visitors you turn into shows, the more sales opportunities you have. So how […]

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FCA Canada Inc. Wins Tech Titan Award

Written by: Aaron Hassen on April 21 2015

Contact At Once! Praises FCA Canada’s Innovative Use of Digital Engagement Solutions FCA Canada Inc. won Auto Remarketing’s Tech Titan award yesterday at the Auto Remarketing Canada Conference. Skip Dowd, vice president of automotive sales for Contact At Once!, a LivePerson Company (NASDAQ: LPSN), presented the award and praised FCA Canada for its special automotive […]

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Why Property Managers Cannot Ignore Texting

Written by: Angela Wijesinghe on March 24 2015

Texting friends and family is second-nature, but texting a prospect? A resident? That layers on the confusion, from etiquette to response time and more. You can’t ignore the need for a property text strategy for much longer, though—not with the way things are going in society: Change #1 – The Demographic Shift You’ve probably read […]

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3 Challenges a Connected Dealership Must Address

Written by: Aaron Hassen on March 24 2015

I cannot wait for autonomous cars. I salivate over the growth of Wi-Fi in cars. And I’m not alone. More than half of car buyers who responded to Capgemini’s “Cars Online 2014” poll were either using connected car features…or wanted them. Auto manufacturers are hard at work, embedding that technology into their vehicles. In fact, […]

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