Contact At Once! Blog

How This Sales Rep Earns ⅔ of His Appointments via Automotive Chat

Written by: Aaron Hassen on July 14 2015

Car sales is not for the faint of heart. Rampant competition, buyer distrust and a constantly evolving purchase path can make it difficult to stay motivated. So here’s your encouragement for the day: Meet Cody O’Quinn, a sales and leasing consultant at Addison GM (Mississauga, Ontario), who arms himself with information and a winning attitude…then […]


Top 3 Goals for Automotive Chat & Text (Plus How to Succeed)

Written by: Aaron Hassen on July 9 2015

A lot of talk around automotive chat and text focuses on who responds: dealership staff or an outside team managed by a vendor. Each has its pros and cons (which is why Contact At Once! suggests a co-managed implementation), but it’s how you respond that counts the most. Whoever answers, digital conversations should result in […]


Property Management Tips for Making Chat & Text Conversations Pay Off

Written by: Angela Wijesinghe on July 9 2015

Property managers see the ideal communication method as one that boosts efficiency, eases stress and helps provide amazing customer experiences. Digital messaging checks off all those boxes…when handled correctly. Use these ideas to help your chat and text conversations pay off even more. Know Your Goal(s) for Each Conversation Some think the main problem to […]


[Infographic] How to Pick the Best Dealer Text Solution

Written by: Aaron Hassen on July 7 2015

Adding text messaging as an official part of your follow-up and/or engagement process isn’t a tough choice. Just look at the stats and dealer surveys. Here’s the difficult decision: Which text solution should you choose? The following infographic sets the table with a feast of features that can help you achieve the best results: Simple ways […]


Acton Toyota: The One Change That Improved Our Online Customer Experience

Written by: Aaron Hassen on June 2 2015

Any change in the “way things are done” can seem daunting at first. Trying a new technology or switching up your lead process, getting everyone bought in and up to speed…it can feel like lot of extra work. So why do it? As Justin Brun, Director of Marketing and Ecommerce for Acton Toyota and co-founder […]


7 Ways to Encourage Team Buy-in for Chat & Text Messaging

Written by: Angela Wijesinghe on June 1 2015

As you might imagine, we’re big believers in instant messaging for the multifamily industry: mobile text, chat, etc. No matter how great a messaging solution you invest in, though, it’s only as good as the people using it. You need team buy-in. When a team values such digital conversations, each member tends to pay attention, respond […]


Top Tips for Using Chat to Schedule Appointments & Tours

Written by: Angela Wijesinghe on June 1 2015

Let’s assume that you’ve added instant messaging like chat to your community website, listings, social media and so on. What are your goals when a prospect actually chats in? Obviously, you want to provide a wonderful customer experience (quick answers to their questions can help). Many also use Contact At Once! chats and texts to accomplish […]


Digital Dealers Reveal 8 Strategies for Getting Team Buy-In

Written by: Aaron Hassen on May 27 2015

Here at Contact At Once!, we’re big believers in automotive chat and text (obviously). But no matter how great a solution your dealership invests in, it’s only as good as the people using it. To get the best results from your texting or chat initiative, then, you need team buy-in. When a team values these […]


Commonwealth Audi: How to Make Chat Work for Your Dealership

Written by: Aaron Hassen on April 27 2015

“I want to see more chats.” So says Raj Modha, Internet Sales Director at Penske Automotive Group Commonwealth Audi in Santa Ana, CA. His reason? They can mean more cars sold…when handled correctly, of course. The challenge is often in getting team members to buy in so you can make each chat interaction an influential […]


3 Ways to Fix the Holes in Your Digital Strategy

Written by: Angela Wijesinghe on April 22 2015

Today’s consumers have almost more information at their fingertips than they can handle. They do more research than ever, including performing 11 searches before taking action on a real estate site. Google even calls it a “multi-screen world,” where 90% of consumers use multiple devices to accomplish a task (like searching for an apartment). If […]