Chat!  It’s a simple way to communicate with your site visitors.  I read a transcript yesterday that proves that if you are willing to provide information and then ask for information you will be successful.  I read so many transcripts where the visitor says “do you have this vehicle” and the dealer replies “No”.  What is that?  Were you trained to do that?  I hope not.  I have always been trained to never say “no” without giving an alternative or solution to the problem.  So here is how it should read “do you have this vehicle” reply: “We don’t, but I have something very similar.  What was it about that vehicle you liked most”.  I now have the warm fuzzies because it sounds like you are willing to help and that you care.

When you ask questions for your own good that shows me you have your own agenda.  You can ask your questions just check your methods.  Have a process in place and be willing to adjust it as time goes on.  Stick to your plan and watch your sales grow.

When my wife and I planned our wedding we wanted to get married in St. Lucia.  We had a concern that they do this everyday and it wouldn’t be special.  Well, after speaking with them they seemed to care so much like we would be the only ones getting married.  They did 5 weddings that day but we never felt like we were just 1 of 5.  We sell cars every day but these people only buy cars every couple years and maybe longer.  Remember, take your time and educate these people.  We have made buying a car so difficult.

I have a store that is absolutely blowing everyone out of the water and they are not hurting at all.  Why?  They handle questions properly.  It’s that easy.  They are willing to answer questions and build rapport.  Are you willing?