One of the oldest adages in the car business states that if you don’t collect personal information on a phone call you have failed.  Well times have changed.  If you attempt to collect a name, phone number or email address before you have established rapport and trust you will fail.  Let’s face it, everyone needs and answer to a personal uncertainty.  If you request or demand personal information the customer will not give you the opportunity to answer their question.  ContactAtOnce enables my dealers to address personal needs, build rapport and gain their trust.