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About Us

The Contact At Once! platform boosts engagement by making it easy for consumers to connect with a business and ask questions at the moment their interest in a product or service is piqued. More engagement translates into more sales, and that’s why 13,000 businesses and some of the most highly trafficked advertising websites rely on Contact At Once!. In fact, we pioneered the use of live chat and mobile text in online advertising!

 

Want to learn more about Contact At Once!? Get the whole story via our timeline below.

About Us

Power of the Network

Shoppers research future purchases everywhere online. Did you know businesses can connect directly to those shoppers in all  those places…using a single platform? That’s the power of the network that only Contact At Once! provides.

Customers Want to Text

We’ve got what businesses need to speak with text-happy shoppers. With our Mobile Text Connect, they can engage on shoppers’ terms without fear—we help them track conversations, stay compliant with privacy regulation and capture more leads.

Customer Retention Statistic

Awards

While the highest praise we can get is from our customers, winning a few awards for our technology, service and business is pretty nice, too. And we’ve got the best of both worlds!

  • #1 Chat Provider
    DrivingSales.com Dealer Satisfaction Awards
    2011-2014
  • Inc. 500/5000 List
    America's Fastest-Growing Private Companies
    2011-2013
  • Top Workplace
    The Atlanta Journal-Constitution
    2012-2014
  • Pacesetter
    Atlanta Business Chronicle
    2013
  • Top 40 Innovative Tech Company
    Technology Association of Georgia (TAG)
    2012
  • Technology Fast 500
    Deloitte
    2012-2013
  • Overall Product Satisfaction Award
    Automotive Website Awards
    2012
  • Top-Rated Automotive Chat Solution
    Automotive Website Awards
    2012

Our Customers

Contact At Once! serves thousands of businesses in multiple industries and partners with some of the world’s most recognized brands.

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Company Timeline
What If…?
2005
Like most tech companies, Contact At Once! started with a simple question: "What happens if...?"  Chat wasn't new; neither was texting. But no one had ever deployed them within online ads and scaled them webwide. What if one click created an instant connection between an online shopper and an advertiser, anywhere, anytime? Better ad conversion and a great shopper experience is the answer...and it launched a software company.
A Family Affair
2005
Marc Hayes, Scott Bogartz and John Hanger held their first business meetings around a dining room table  in Marc’s father’s home (Marc Sr.). Together, they turned their Software-as-a-Service concept into a reality, officially establishing Contact At Once!.
Automotive Pioneer
2006
Though the software was built to work across many industries, we had to pick one as the first focus. We pioneered the use of live chat in automotive advertising, literally driving around Atlanta and knocking on dealers’ doors. Today, our chat network of dealers, manufacturers and auto listing sites numbers 13,000+.
The First Teammate
2006
So many customers started signing up that we needed someone laser-focused on taking care of them day in and day out. That led us to hire our first teammate, Karim Peters. We welcomed him to the family with open arms, and Karim is still here...making Contact At Once! customers happy, happy, happy as we speak.
500,000 Sales Conversations
2008
In 2008, we powered 500,000 sales conversations for our customers.
Bigger Team, Bigger Home
2008
As chat demand grew, so did the Contact At Once! team. We moved to a more spacious location in Alpharetta, GA (Marc Sr. had long since kicked us out of the dining room), but we were still committed to keeping a family feel to the business.
2 Million Sales Conversations
2009
We continued to broaden our network, enabling the two millionth sales conversation on December 30, 2009. In fact, auto dealers' digital conversations grew nearly 200% that year!
Cash for Clunkers
2009
The recession helped propel Contact At Once! to the forefront of automotive digital marketing. Helping dealers get a higher return on their ad spend only became more valuable!
Let’s Go Apartment Hunting
2010
As demand in the automotive industry grew, we started asking “what if...?” about other markets, like multifamily housing. What if people who were looking for an apartment through online ad listings and property websites could instantly start a conversation with a property leasing agent? Hmm...
First iPad App
2010
Mobile devices really have become the name of the game, and we created the first native iPad app for sales conversations in the automotive and multifamily housing industries. With it, salespeople no longer had to stay sitting at their desks...they could converse with prospects wherever they went!
Moving On Up
2010
Internet/mobile shopping grew, shopper demand for faster, more personalized communication grew...and so did our team! We soon relocated the family to our second office in Alpharetta.
Rated #1 Chat Provider By Dealers
2011
The highest praise we can get is from our customers, which is why we were so excited to receive top ranking in the DrivingSales.com Dealer Satisfaction Awards (Chat Provider category) where thousands of auto dealers voted.
Use Your iPhone
2011
With adoption of our iPad app zipping along, we asked ourselves: “Why leave mobile phones out of the conversation?” We developed the first iPhone mobile app for sales conversations, making it even easier for our customers’ salespeople to keep meeting and conversing with their  future customers.
Among America’s Fastest-Growing Companies
2011
We made the #491 spot on the Inc. 500 list of fastest-growing private companies. Even more amazing? We kept growing so fast that we made Inc. Magazine’s list again in 2012 and 2013!
We Got Your Back
2011
When some customers told us they couldn’t keep up with the volume of new sales conversations, we knew it was a good problem to have! So we added a Virtual Receptionist team to back up our customers when they’re too busy to answer or are not available.
Say Hello To Mobile Text Connect
2011
We introduced the first SMS text-to-chat feature for automotive and multifamily housing advertising. With it, shoppers can text your business using their mobile phone...and you can reply through your Contact At Once! software (which is sent back to the shopper as an SMS text), complete with analytics and transcripts. Isn’t technology grand?
Rated #1 Chat Provider By Dealers…Again!
2012
For the second year in a row, auto dealers vote Contact At Once! the highest rated chat provider in the DrivingSales.com Dealer Satisfaction Awards.
Digital Conversations for Real Estate
2012
With a new focus in the real estate industry, more agents, brokerages, builders and website/search providers started using the Contact At Once! platform to engage customers and boost their showings and sales.
We’re Moving Again…Do You Believe This?
2012
After doubling in size in a year, we expanded our offices with an eye to the future. And even though we have an on-site gym, comprehensive health programs, a game room for friendly competition and other employee benefits, it’s the strong family feel that we all still value the most.
TRUSTe Certified Products
2012
Contact At Once! was the first sales conversation platform provider certified to display TRUSTe’s Safe Harbor Seal. We took part in (and were certified by) the TRUSTe® U.S.-EU Safe Harbor Program, demonstrating our global commitment to online privacy...and our customers.
Record Growth Nabs Spot on Deloitte’s Technology Fast 500
2012
Demand for our sales conversation platform keeps growing. With a 1,298% revenue growth (2007-2011), Contact At Once! ranked 94th (#1 in Georgia) on Deloitte’s Technology Fast 500™, a list of the 500 fastest-growing technology, media, telecommunications, life sciences and clean technology companies in North America.
Rated #1 in Dealer Satisfaction (3rd Time In A Row)
2013
For the third consecutive year, we pulled the highest ranking in the Chat Provider category of the DrivingSales.com Dealer Satisfaction Awards. This award continues to be our most valued industry recognition because we’re selected by automotive customers as the top-ranked live chat product.
Patents Issued
2013
The originality of the idea behind the company was validated by the U.S. Patent Office when they issued two patents to us, both having to do with including two-way communications links within online ads.
Our First Android Mobile App
2013
We created our first native Android mobile app in Google Play (available at no additional fee to Contact At Once! customers). It even included new swag, including the ability to manage multiple chats at once, join in-progress conversations and more.
Best Place to Work
2013
For a second straight year, Contact At Once! was selected as one of The Atlanta Journal-Constitution’s Top 100 Workplaces (based solely on employee feedback). And our teammates say our ethics and family atmosphere were the main drivers.
Today

Contact At Once! serves thousands of businesses in multiple industries and will manage more than 6 million sales conversations initiated by consumers this year. We partner with some of the world’s most recognized brands and are called “home” by more than 140 people dedicated to creating the most amazing customer experience on the planet.
Questions? Chat Text
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