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Contact At Once! Automotive Chat Receives “Highest Rated” DrivingSales Dealer Satisfaction Award


Company Takes Highest Ratings in Chat Products Category for Third Consecutive Year

Contact At Once! automotive chat has received the “Highest Rated” Chat Products Award in the fourth annual DrivingSales Dealer Satisfaction Awards, presented at a special event this morning in conjunction with the 2013 National Automobile Dealers Association (NADA) Convention & Expo. Contact At Once! received the highest dealer satisfaction ranking for the third consecutive year in the Chat Products category, as determined by the thousands of auto dealers who are part of the community.

“We are so proud to have won this most prestigious and coveted award for the third straight year,” says Marc F. Hayes, Contact At Once! co-founder and executive vice president. “The DrivingSales award is very important to us, because it’s an award chosen by dealers for dealers, who continue to highly recommend Contact At Once! chat.”

Contact At Once! is the only automotive chat provider whose software scales to many different websites simultaneously, allowing auto dealers to create an interlinking web of branded chat connections on the sites where consumers often research cars.  Contact At Once! automotive chat is deployed on online ad sites, OEM sites, dealership websites, social media sites, regional classified listings, vehicle research sites and more and is used by over 12,000 dealers worldwide.

“We congratulate Contact At Once! on receiving the ‘Highest Rated’ Chat Products Award, an accolade we consider to be one of our industry’s highest because it comes directly from dealers,” said DrivingSales CEO and Founder Jared Hamilton. “With so many hundreds of vendors offering a multitude of products and services, we are proud to help dealers access the vendor information that will help them be more profitable, while also providing the dealer community an opportunity to single out products/services like Contact At Once! automotive chat that are leading the pack in innovation, performance, and customer service.”

The DrivingSales Dealer Satisfaction Awards measure dealer satisfaction with vendor products and services, and are based on cumulative ratings tallied and verified over the calendar year (January – December) at Vendor Ratings. Vendor Ratings is the industry’s only neutral, comprehensive vendor rating forum featuring real-time peer reviews and honest competitor comparisons, and provides dealerships with important information from actual customers who have hands-on experience using vendor products / solutions in their stores. Each rating is verified as coming from an actual dealership employee.

Full award results are available online at Award winners are showcased in the Q1 2013 issue of the DrivingSales Dealership Innovation Guide which, in addition to being distributed at the 2013 NADA Convention and Expo, is delivered to every new car dealership nationwide, as well as to the top 100 used car dealerships. For more information on the Dealership Innovation Guide, please visit:

Contact At Once! pioneered the use of live chat in automotive advertising, enabling more connections between online shoppers and sellers than any other chat provider.  More than 12,000 dealers, the world’s busiest automotive classified sites and many automotive manufacturers rely on Contact At Once! to build relationships with potential buyers and increase their return on advertising investments.  For more information, visit

Founded in 2008 and dedicated to the dealer community, DrivingSales is a business intelligence and performance improvement company that delivers unbiased*, profit-building information to make automobile dealers more successful through three distinct channels: DrivingSales Data, DrivingSales University and DrivingSales Media. DrivingSales Data houses the largest database of cross-vendor, dealership performance data in the North American auto industry and provides dealerships with the most statistically accurate performance benchmarks and metrics for their marketing and technology investments. DrivingSales University is a fully interactive online university that offers advanced profit-building strategies to automotive professionals through hundreds of classes taught by world-leading experts. DrivingSales Media connects dealers to peers and information through its global media assets, including, the world’s largest automotive social network; The Dealership Innovation Guide, an industry leading quarterly publication; DrivingSales Executive Summit, the top automotive conference for progressive dealers, and DrivingSalesTV, Web TV covering everything car-dealer related. Approximately one in every three dealerships in the United States has a registered member in the DrivingSales community.

*Vendor Neutral Policy: Dedicated solely to making dealerships more profitable, while also providing benefit to automakers and the industry as a whole, DrivingSales adheres to a strict vendor neutral policy through each of its channels. This means the company only provides unbiased information, not ‘pay-to-play’ follow up services — and never accepts payment in exchange for media coverage or lets potential advertisers dictate messaging or create bias in any of its channels.

Written by: Aaron Hassen on February 8 2013